Vi at Palo Alto

Vi rehab center, or Skilled Nursing Facility (SNF), was actually our first choice for mom-​in-​law to go after her hospital stay to recover (hopefully not for long). Now that I’ve seen it from the inside out, I have to be honest and rate it average.
Yes, it does look very nice on the outside, but that mostly is in reference to their residential facility itself, at 620 Sandhill Rd, and not so much to the Care Center at 600 Sandhill Rd (the rehab facility, or SNF). The rehab is an older building that’s been a bit renovated at the front, so the entrance seems more or less welcoming, and some of the rooms upfront are more desirable. Those front rooms have slightly newer furniture consisting of a small wardrobe and a dresser, which provides for some usable surface.
Older rooms in the back are just that: in bad need of refreshing, with no surfaces other than old nightstand and a bulky useless dark brown wardrobe that swallows little light in the room completely. As sunny and uplifting as the outside walking paths and atriums feel, the inside of the room is depressing and dark, lit by artificial light at all times of the day, and so are the hallways of the facility.
At least the rooms are private and not shared by two or more patients.
Again, patient care varies depending on care taker’s individual level of companion. They are all trained to say the right thing upon inquisition, but unfortunately, in reality help is rather difficult to obtain (in all fairness, they take care of multiple rooms).
Staff is loud in the hallways and that’s not conductive of piece and healing; doors kept open for ease of access to patients. Difficult to get a good sleep or simply rest.
There seems to be a lot of effort in keeping up documentation and filling up forms (in order to charge Medicare and insurances), but admin staff is, how do I say it mildly, well, unpleasant to deal with. The lower rank of a caretaker, the more compassionate they are, like c.n.a.-nursing assistants are probably most helpful in taking care of your loved one. Still, I’m sorry to say, far from running even remotely smoothly.
Physical therapists are quite good.
Best not to be in the position of having to use the facility.

Looks nice on the outside but hope that you never need help from the administrative staff in getting reimbursement from your insurance carrier. Accounting staff is rude and refuses to provide information necessary to collect reimbursement from insurers outside of Medicare. This company refuses to provide an itemized bill with procedure codes to patients. Beware — you have no way of knowing what they are charging you or your loved one for!

This is a wonderful retirement community for the aging population. It offers and Independent living, assisted living, skilled nursing/​Rehab, and memory support unit based on the need of the individual.
I can only comment on the Skilled/​Rehab portion. This place will blow any other skilled facility away. Is is clean well put together and one may not even know it is a skilled facility by looking at it. Each patient/​resident gets their own room and bathroom with individual shower, and closet.
The food is something you will never get at any other facility. cooked and prepared in the main building by professional chefs and kitchen staff. The meals for the patient/​resident range from steak to shrimp, pastas and amazing homemade deserts.
The nursing staff is amazing and attentive to all the patient needs. They attend to wounds, medication, oxygen therapy and all patient care. I would not want my family member to go anywhere else for their rehab needs!
The physical therapy staff always has a with a warm smile working 7 days a week with office right inside the facility!
From the minute you walk in the concierge is smiling and ready to greet you and direct you to your family. I couldn’t ask for a better place for my family to stay when in need!

This place is amazing it’s like a high end assisted living community, I’d love to have the fund’s to afford this place when I grow old. The staff is great, it has a very secure feel to it and it’s just gorgeous.

This «business» is just that, they are in business to make money, they are not in health care. They are selective with what kind of patients they take, if you are ill and need help, forget it, you’re not going to get it here. If you’re healthy and want to stay here after a little surgical procedure, and they can bill medicare $ 700 a day, they they’ll be happy to take you.