Touleh Pet Boutique

This is a great store. Ample food products and treats to choose from. Love the toy and clothing selections, too. Folsom loves coming in.

My girl friend and I stopped by and got a few treats. very clean and organized and great food and treats. we will be back soon.

One of my favorite pet boutiques. They used to be located in San Jose off of Santana Row. I loved the fact that they were open late. But now that they are gone and further away, I tend to visit them less.
I have visited them at their new location in Palo Alto and I love them still.
During my last visit at Touleh in Palo Alto, they had just opened. And I noticed one major difference compared to the San Jose store, they have a doggy restaurant of sorts in the back of the store. Same great products that they sell but just a little bit extra with that dining area in the back. So posh! Love it!

Has to be my fave local dog boutique! This is not your everyday pet store, this where you go to pamper and treat your furbabies. The owner has always been the most pleasant and encourages me to try new treats with free samples. The fashions she carries tend to run toward smaller breeds but the toys are for all sizes. My fave thing, she sells special frozen yoghurt for dogs! During these summer heat waves, they hit the spot for my little frenchie.
have also found Shima the owner to go out of her way to special order colors and sizes for items I couldn’t find else where.
I love supporting this local business!

Poor customer service. First off, when I google mapped the store, it pointed me in the wrong direction (maybe the address was wrong? Because it was not at the address listed). The store isn’t listed on the Town & Country Village Map, at least I couldn’t find it. Then when I called asking for directions, the person I talked to sounded so burdened by my question.
When I finally got to the store, she didn’t seem to care. She didn’t even ask if I needed help.
The items were nice though, albeit rather expensive.

I truly could not be more impressed! i was looking for the BB harness and was so sad that i could not buy directly from the manufacturer but was pleased to find that the Touleh Pet Boutique in Palo Alto existed! The phone number on the BB web site for Touleh was incorrect so i thank Google and Unilocal for having the correct phone number or i would have been at a complete loss.
The owner was SO helpful, so full of knowledge, and so sweet! It was a breath of fresh air to say the least. Not only was the owner more than willing to help me find the correct size BB for my little Truffle but she was also very helpful and knowledgeable about the other products about the BB and their accessories and was able to order me the accessories that i was also looking to buy for it.
Another total plus was their variety of specialty dog food. I have been researching switching my dogs from the Science Diet W/​D dog food that i get from the vet to freeze dried raw diet but was still very unsure of how or where to start. My GOODNESS was she helpful! Not only did she carry a WIDE variety of freeze dried raw food, but she even let my little Monster try a piece to see if she would like it! Who does that?! Ill tell you who does that… ONLY the owner of a Pet boutique who actually CARES about what she is selling to her clients and cares about the health of her clients dogs.
The Touleh Boutique is a good size and while they carry a wide variety of Harnesses, leashes, collars, food, treats, toys and exquisite beds at no point do you feel overwhelmed by it all. The layout is done very nicely and everywhere you look it is esthetically pleasing.
For the people who are going to complain about the prices at not just this boutique but any boutique… than they need to go back to the large chain pet stores (PetSmart, PetClub, PetCo. etc). This is a boutique and you are paying for the quality of the products you purchase there.
The Touleh boutique actually has really good prices compared to the other Boutiques i shop at and the customer service you receive by the owner by far outshines the customer service i have received at Happy Go Lucky or Pet’s Delight .
Touleh Pet Boutique is the ONLY place i will make purchases for my fur-​kids!

Love this place. They sell really top notch brands and their customer service is great.
We bought a puppia harness for our Boston Terrier that was too small, but the next size up wasn’t available so the sales person told my fiancé that they would just send us the right size via the mail… it never came. Which could be his fault or theirs, who knows.
I just called to check on the status of this and they are shipping us one immediately and dropping another one off personally at our front door. Great service.

I am not a dog person so I’ve never really been in a pet store other than the Petco types. But it was one of my friends birthday, and she loves her dog, so I decided to get them a little something special. The sales girl was super nice and made a lot of suggestions and even backed off and let me think about which gifts would be the best ones.
Awesome experience, it kind of made me want to get a dog just so I could shop here again…

I’m torn about Touleh.
The shop owner seems a bit flighty, and only started acting «sweet» after she realized that I came in a lot to get dog food. We have three dogs, and even though they are little, they eat a lot. She did offer to carry my **small** bag of food out to my car. Um… thanks I think I got it.
Once I came in and NO ONE was there. I didn’t think much of it, and grabbed the food I needed. And waited. And waited. And walked around the tiny store, waiting some more. Probably ten minutes later, she came in and was surprised to see me there. It was bizarre to say the least, and pretty unprofessional.
Its a cute shop, but pretty pricy. I’m just glad to be moved back to Seattle. There are so many more options for dog stores here.

Sunday strolls through Palo Alto’s Town and Country Village are a favorite pastime for Chewy and I. We have lots of fun drinking coffee at Peet’s or grabbing a scoop of ice cream at Cold Stone Creamery. However, it is not the coffee or the ice cream that really brings Chewy to the Town and Country. He loves the impromptu introductions and sniff sniffs with other four-​legged companions and visiting the newly open Touleh Dog Boutique. Touleh was previously located in Santana Row but to the benefit of Palo Alto natives Touleh has a new home in the Town and Country Village.
Check out my Unilocal list for more dog-​centric spots,

This cute whimsical little shop in Palo Alto used to be at Santana Row in San Jose however I didn’t have the pleasure of visiting this shop while it was located in San Jose. Only after I adopted my little Henry and got a Groupon for this place, did I hear about Touleh.
So I visited this shop on the day it actually opened and boy do they have some cute stuff! I had done some homework on the place and saw their products online. A Paul Frank leash caught my eye and I asked about it. Unfortunately they did not have it just yet as they were still waiting for shipments of certain stock but the owner was kind enough to take my phone number and let me know when it arrives. Sure enough, I just got my phone call and off I go to make my purchase! They really do go out of their way for their customers.
I’m also looking forward to their raw bar opening up at the end of the month! Well… Henry is :)
Can’t wait to get him a San Jose Sharks jersey from here!

haha trouble trouble… cute dog store way too close to my house!
It’s still a soft opening here when I dropped by today — they officially open later this month but they are already stocked with a bunch of stuff. I’ve been to a ton of dog stores in SF and throughout the bay and I think they are the only ones that carry Paul Frank stuff. Got Spammy a super duper cute orange Julius monkey collar today. The owner is really nice and helpful and has stocked the store with good quality snacks, foods, toys and clothes.

This pet shop is so cute! They have many great ideas for your pet.
The owner is madly in love with her dog and I like that. When I am in the neighborhood, this is one of my favorite stops.

We stopped by here because we forgot to bring treats along for the ride for our pooch. They had a small but excellent selection of treats for 45¢/oz. We got peanut butter, breath freshener and the third escapes me, probably something basic like chicken flavor.
I perused the rest of the store, which had a lot of clothes, most of which seemed more appropriate for a costume party (I saw a cute tux outfit). I’m not however willing to spend that much for dog clothing.
The sales associate was very friendly, and if in the area, I’d definitely stop by for more of their treats.

This store was the most adorable place. Everything is well organized and priced right. Walking in here makes you want to run out and get a dog so you can come back for more. In the meantime it will just have to be a stop for friends dogs, so I can keep my aunt spoiling practices of dogs and kids alike.
I did notice that it is catering mostly to the toy dog folks. I don’t think it is the place you would come buy something for your St. Bernard.
The staff is very nice and they will even wrap up gifts you buy.

My dog is spoiled.
My boyfriend got a Groupon for this place so we bought a snazzy harness from this place which was a reasonable 22 dollars. Is that reasonable? I’m not quite sure as my perception on dog products is skewed since I shop at places such as this one located at Santana Row where nothing is cheap. Except H&M.
We purchased a bright yellow ‘Puppia’ brand harness and some ‘blueberry’ dog treats. We made a second visit where I purposely went to pick up some frozen yogurt dog cups. I know. What the heck!
Staff is also nice and helpful and I think they keep your name on record so that when you come in they have a record of what you’ve purchased. Unfortunately, this can go wrong if they butcher your last name and can’t find you in the system.

Omg. The awesome very highly priced organic hand made sweater I recently purchased for my dog has RIPPED!!! WOW. I don’t know… I called the boutique and the girl that answered was too busy pointing fingers at me and accusing me of ripping the sweater myself than actually listening to what I had to say considering I just purchased the sweater 3 months ago! If you think people like to pay $ 50 for a dog sweater and have you ACCUSE them of ripping it themselves… GET REAL! GEEZUZ!
Hey Touleh… since you think your sweaters should only last 3 months… I definitely won’t be coming back!
Ohh P. S. I shoulda called you ASAP as soon as I saw the rip instead of taking my sweet time thinking…“Oh, this boutique is suupose to be high end, they will definitely help me out, or even replace the sweater”. WRONG! Very WRONG!!!

5 stars for the most adorable new doggie bed duvet Sadie has just received!
Chocolate brown with a white city scape — molly mutt «big city life» … ADORABLE!!!
5++++ stars for customer service!
I first went into Touleh over the Holidays while shopping for gifts. I saw these adorable doggie bed duvets and was interested in getting one for my fave little Sadie! I needed to measure my bed at home and then let Meg know what size I needed. She was then going to email me with all the designs she could order for me. She did. She was on top of it.
I found my fave, as above, Big City Life, and Meg was going to place the order. Due to the Holidays and back orders, it took a few months until the duvet came in. Most sales people would possibly/​maybe call me when it arrived, not Meg. She would check in periodically to let me know she hadn’t forgotten about me and that the order was place. Love it!
Well, I just picked up the duvet, Sadie loves it and it looks perfect in my family room! Picture to be posted shortly … To add a cherry on top of all this, Meg even gave me a discount since it took soo long to arrive. Necessary? No. Appreciated? Yes!
I will be back!

We stopped in here on the way to dinner with our pooch.
The young girl working here was really sweet. We discussed our rescue dogs, and she gave our dog some lovely attention, (which he always likes… since no one ever pays attention to him…)
They have a small variety of bulk treats, and I got a little assortment for our dog to try.
They also had some samples out, which was a nice way for our little guy to try them before we purchased any.
They carry a very limited selection of toys, premium dog and cat food, and clothing and accessories.
If I was at the Row, I would probably come back for more of the bulk treats.

Their confused between a high end boutique and petsmart.
They had very little selection and the store is so small, if you have a big dog definately don’t come here. I got a small free treat bag for my dogs, only because I saw them on the counter and asked she did not even offer. I asked what were in them and what brand they were she did not know. my friends dog is allergic to certain ingredients so without any labeling she was not able to give to her dog. And when I got home my dogs didn’t even like them. Small, expensive and unwelcoming is my take. Won“t be going there again.