The Tailor Maid

We went to close sides of a dress. The lady kept saying that it is weird and we should leave it as is even though she saw that my wife wears Hijab. We explained more than once that because my wife wears Hijab she can not wear it like this but she kept insisting that it is beautiful as is and we should not close it.

I’m so disappointed with my jacket alterations and will not be coming back. The first time I needed it altered (shortened along with the sleeves), it was $ 150. A couple of days later, the lining started ripping apart. I went back, asking them to fix the lining and explaining I hadn’t had problems with it prior to the tailoring. They agreed to do it for free. Upon returning, Nina explained that I needed to pay $ 20 because «it was the manufacturers fault», not theirs. I hesitantly agreed, because she had explained they relined the whole jacket. A couple of days later, the whole inner pocket had ripped once more. This place is not worth the amount that they charge and am sadly going to have to pay another tailor to properly fix my jacket.

Hospitable and extremely efficient. My suit fit perfectly after they were done with it.

Extremely Bad Service.
My husband and I came to alter his new tuxedo; although, I am not professional in alteration, but logically I knew what could and should have been done. They tailored tuxedo pants flat in the bottom, making them baggy in the front and very short in the back.
After our first alteration, one lady told us we could come back to re-​do tuxedo pants if needed. When we came back to re-​alter pants; the other lady refused to help us, because she didn’t want to be responsible for any «cutting».
I will never go back there again, and do not suggest you either. Right Hand doesn’t know what left hands does.
P. S. We were recommended by Hugo Boss Store.
We went to San Francisco Alteration Salon, where they did exactly wanted I wanted with no cutting.

We had 3 pair of guys shorts taken in at the waist. Took over a week. Went in to pick them up and the cost was $ 135.00. I am NOT KIDDING. I have been a loyal customer for over 20 years and know the owner, Beverly. I feel cheated, robbed and angry. My son told me to just leave the shorts and walk out. They weren’t even worth picking up. Please save yourself and do not use this tailor. There are many others that will do a faster, better, cheaper job. Be warned!!!

Awesome, professional and personalized service. Worked directly with Nina and she got fitted to the «T». Very happy with my suit! I would highly recommend Nina and Tailor Made for all of your tailoring needs!

I honestly don’t get the negative reviews about this business. Anyone who reads my reviews knows that I can be snarky and cold in sharing my experiences, but I have nothing but love for The Tailor Maid.
A few months ago, I found the most perfect New Year’s Eve dress complete with a sexy cleavage bearing cutout. Fast forward to this week. The boyfriend announces that we’re having dinner with his family – my very first time meeting them. I rushed to ModCloth to find a dress that was parent appropriate and had it overnighted. It arrived on the 30^th. I tried it on and realized it was at least 1 to 2 sizes too large. (How did I manage to lose 2 dress sizes without even noticing it?! Darn you, legging and tunic season!!)
I was in tears. Every place I called had a turn around time of 5 – 7 days and rushes weren’t an option. I can assure you that I was ready to rip out a kidney and offer it as a sacrifice at this point. Meanwhile, an amazing client in my shop recommended The Tailor Maid. Apparently she had the exact same dress fiasco last New Year’s Eve. I Unilocaled them for the address and realized I had skipped over it because of the low stars on Unilocal.I decided to call anyways. I am so glad that I did.
I rushed over still in tears. Within 5 minutes, I was in my dress getting it pinned up. It seriously looks like they had to take at least 2 inches off each side – cutting and completely resewing. «Ain’t nobody got time for that.» Apparently they do. The owner came out and talked to me since she wanted me to be aware of all charges, including the rush charge. (See? They’re extremely transparent and communicate well.) She cracked a joke «You do realize tomorrow is New Year’s Eve, right?» and managed to get me to smile for the first time since trying the dress on. Did I mention she also played therapist while I retold my story about boyfriend springing meeting the parents on me?
I dropped the dress off after 12 pm on the 30^th. I picked it up at 12 pm on the 31^st. The charges were actually comparable to the prices of my seamstress while growing up in small town Iowa, so I was beyond pleasantly surprised. Even with the rush charges and obviously time consuming sewing, it was only $ 54. When I came back in, everyone was extremely warm and friendly. The dress fits exactly like I had pictured it. I actually cried happy tears because I was so relieved and pleased with their work. I’m pretty sure I haven’t cried happy tears over someone’s work since my last tattoo.
Seriously, check this place out for your alteration needs. You honestly won’t regret it. Just make sure to ask questions if you have them. That’s what they’re there for.

I wasn’t all that happy with the alteration. A decision to alter my dress was made without my consent and I wasn’t very happy with that. Also, when I wen there were multiple people, I wish she just told me to come back later rather than to have wait in the dressing room for awhile. Overall, I would still go back to get my pants hemmed or something simple done.

I recommend the tailor maid for any alterations of high end clothing. Sometimes you have something that need to be altered but in doing so, changes the disposition of the clothing. Thats what I had and it is difficult to 1) get people willing to do it and 2) walk away afterwards with something that looks better than it did before. Tailor Maid came through for me, I highly recommend this shop.
I have to wonder if the negative reviews below are from one disgruntled customer. Tailor Maid has been in business for years (20? I think), an alterations shop located in expensive malls — you don’t stay in business for that long without exemplary service.
Anyway back to me– I had an expensive Armani dress with a large bow in the front I need removed. First I took it to Nordstrom and they practically refused to do it– I understand, its an Armani and removing the bow in the front is going to change the the dress. Yes yes, but I will never, ever, wear a dress with a big bow in front– period.
Anyway I remember tailor maid from the mall. I took the dress in, they looked at it and told me what the options were… then the seamstress called me back on a weekend to ask for more instructions and voila! I go to pick it up and the bow is gone, just a gather in front– now its actually a wearable dress!
I wasn’t just doing a hem, I was doing something that required planning and design. The bow was not tacked on to the front, it was a part of the bodice of the dress. Anyway, well done. and for a very reasonable price. The next time I buy a bunch of clothes at Nordstrom I am going to take them to Tailor Maid instead of using the Nordstrom tailors (even though Nord is free for me). I like their work, HIGHLY RECOMMENDED.
PS — the location is a little unusual. It is behind Urban Outfiters/​PB kids/Abercrombie&Fitch — there is a Tailor Made window you can clearly see, but their shop is directly above that window on the second floor. There is a glass door to that bldg that says «Stanford Mall offices» or something like that, you go in and up the stairs. They should put the location of the shop somehow in the window.

I don’t even want to write a descriptive review on this because the owner will just comment on it and call you a liar. —how embarrassing.
This is two stars instead of one star because they actually fixed their mistakes.

Just went back for more alterations for meetings next week and got great work, reasonably priced, super fast — highly recommend !!

It seems as though there is a trend with responses from the owner. Anything negative that happens is not an accurate account of what happens and basically calling anyone who isn’t happy with their experience or service at Tailor Maid a liar. Just own up to complaints that people make because no one is perfect and take every negative review as a way to better your business. Your rating on Unilocal may get better if you actually took complaints seriously and not make an excuse for everything.

I normally don’t write negative reviews on companies, but I had such a terrible experience I had to share. I was looking for a new seamstress and realized that this place was right by my work. Perfect! And it’s located in Stanford Shopping Center, can’t go wrong right? Wrong!
So I had a very important work trip coming up and needed a pair of suit pants hemmed to go with my shorter heels.
I called first and ask for a quote. The lady seemed nice and told me it would be $ 15 or $ 18 and that since I work in the mall I get 10% off. Great! I go in and a different lady looks at my pants and literally starts looking for reasons to add on more charges. First she says she has to charge more because they were a «wide leg». In all my years of getting alterations and I even have the same exact pair in a longer hem, I’ve never heard that in my life. Then she says she will have to charge even more if I want them to sew back on this fabric that enforces that hem in place. I don’t know what it’s called. But it keeps stilettos from getting into the hem. Omg seriously? I said well if I don’t need it then please it’s fine to just remove it. Then she was gonna charge me even more to have it done a day earlier. At first I was going to change my mind and leave. I mean when it was all said and done I would have been lucky to get out of there spending under $ 60 for a hem! when she saw I was changing my mind, she offered to not charge me for that part. Fine. I needed them before the end of the week before my flight so I went with them.
I pick them up a couple days later. At first they had no record of me ever being there! I panicked. These were $ 300 pants that were part of a BCBG suit! Please don’t tell me they lost it. Finally 20 minutes later she finds them. With my help of course, going through the names on the receipts. So the pants were pressed and neatly on a hanger. Perfect. I took them home and packed them for my trip.
Here is the worst part, I get to my destination, put on my pants and guess what? They only bothered to sew one leg of the pants! Seriously! $ 40 later and all that stress and trying to get them done on time, and now I don’t even have a suit to wear or nice slacks for that matter. I was so upset.
When I got home, I called and told them what happened. They offered to fix them while I wait. I took them In, they told me to wait while they sewed it. Ok. But only to get the worst sewing job ever. She left several gaps in the sewing and thread hanging off everywhere. I asked her to please fix it. She unhappily agreed. She then fixed it but didn’t bother cleaning the thread and handed them to me completely wrinkled!
After all this, all they offered me was 20% off my NEXT service! And throughout all of this I was nice, respectful And understanding. I guess that only goes so far.
The work on my beautiful expensive pants is so bad I can’t even wear them. I’ll have to spend now even more money to take them somewhere else to see if they can even be fixed. Luckily for another customer waiting to be helped, he saw what I was going through and he decided to go elsewhere. I really wish I would’ve done the same. Now my pants are ruined, I’m out $ 40 and I definitely won’t be recommending this place to any of my friends or clients.

Extremely rude and condescending to my needs. I payed triple the cost of most places and the work was lazy and poorly fitting. If I could give this place a negative star rating I would.
The owner, a middle aged lady was rude and very aggressively so. I’m in my mid-​twenties and maybe that had something to do with it, or maybe she was having a bad day but regardless of what her problems were at the time, you never take it out on the customer!
I consider Stanford shopping center to be filled with very accommodating, pleasant and otherwise genuinely nice people. This store, with this one woman in particular is a mean troll that lives in a crappy shop that produces products that looks like a four year old worked on.
Only go here if you want to be treated poorly! If you want to be treated like crap, please go here. The old woman is a joke of a service provider. She was without a doubt the most awful person I’ve met, not just in customer service, but in my life. She’s it. I hope this saves at least one person from going here, and eventually it makes her go out of business.

Very overpriced! I wanted the waist of a skirt taken in and they charged me $ 75 at first anyways, it gets better… When I got it back the skirt wasn’t taken in enough and was still very loose. They charged me another $ 20 to take it in more claiming that they were going to take some off a different seam and that’s why they were charging me more. Shouldn’t they have known when they first saw it where it needed to be taken in and quoted me properly at that time, so I could decide if I wanted to do the work?
Re-​charging me for an already expensive job that they didn’t do right the first time around… I won’t be back!

Ok, I am simply bewildered by the negative reviews on Unilocal.Then again, most reviews are over 2 years, and things do change with time. Don’t believe me? Just asked yourself if you’re the same person you were 2 years ago.
That said, my wife and I have been using Tailor Made for over 5 years. I can’t remember why, but it might have simply been convenience since we live relatively close to the Hillsdale Mall. Unfortunately, they no longer have the Hillsdale Mall location, so we started going down to their Stanford location. Why? because they do good work. Sure, I may know nothing about tailoring and clothesmaking, but my wife, with her OCD tendencies applied to sewing, certainly does.
Most recently, I had 4 pairs of pants altered, both hem as well as bringing in the waist. Thanks to my pro-​cycling aspirations (yes, I’m being sarcastic here!), I have to order size 28 waisted pants and have them taken in (and no, I refuse to shop in the boys dept.). However, my thighs are disprorportionately big, so that has to be considered.
Anyway, I tried them all on, had them pinned. About a week later, when I picked them up (and yes, you should *always* try on the garment at pick-​up *and* before you pay!!!), they fit perfect! Hooray!
With new pants that fit, it dawned upon me that I really ought to take my super-​swanky slim-​fit Hugo Boss suit pants to Tailor Made to get re-​fit. When I bought the suit about a year ago, the tailor at the HB in Santa Clara took a somewhat aggressive approach in bringing in the waist. So for the past year, it always felt like I was going to burst out of my pants at the thighs, Incredible Hulk-​style, whenever I walked.
So yes, I made the trek back to Tailor Made the next day and was fit by Diane, who actually knew my specific fit problem based on the fact that she used to be a competitive cyclists herself! Not only that, she took the time to actually look at the pants to make sure that they could be altered appropriately.
The icing on the cake with my experience was that I told her I needed them the next Thursday (I came in on Sunday) for a fundraiser event. While she did not commit to getting them done, she mentioned I should call in the morning to check. Indeed they were done in time for me to pick them up (and try them on!), and in time for my fundraiser dinner! And with no «Rush» charge.
In summary, the people that work here are human beings. It seems like they’re busy (since they’re good), and tend to deal with lots of high-​stress customers, so they might be a bit on-​edge, especially if you are expect them to be more polite than you expect yourself to be. However, everyone there has always been pleasant to my wife and me and they do top-​quality work. Yes, they’re opinionated, but that’s why you’re paying them! Believe me, unless you sew yourself, you want their opinions on what will/​wont work.
Oh yeah, about their prices. I’m a firm believer that you get what you pay for. They aren’t cheap, but that just means you won’t look cheap either.

The service is fine and they do a good job, but for the quality of the work, I feel like unless you’re getting something custom made or seriously taken in, you’re better off going to the dry cleaner. Hems aren’t complicated on most pants, and paying $ 75 to have one pair of pants hemmed and one dress hemmed and have the strapped shortened seems a little absurd to me. I wasn’t having anything complicated done, and it couldn’t have taken someone more than an hour.

Next weekend, my brother is getting married. I was fitted for my bridesmaid dress back in January. Since then, I’ve lost a few pounds and the dress was too long to begin with. I needed to get it fitted. I went to The Tailor Maid on the recommendation of both the bride and her mother. However, I live in San Francisco. But I figured I might as well be safe and go somewhere «good» as I had never had anything tailored before.
I took my dress in August 1^st. The following weekend I was going out of town for 10 days, which I told the woman who fitted me. She told me to pick it up any time after that. I picked up the dress last Sunday because I couldn’t get down to Palo Alto before then. I went in, got my dress and paid $ 80. I assumed if I needed to try it on, someone would have told me that. Needless to say, no one told me to try it on and I didn’t ask if I should. I got back in my car and drove the hour home. When I got home and tried it on, the dress was still too big and too long.
I called the next day and they told me to bring it in again. Unfortunately, I didn’t have time for the two hour round trip until the following Friday after work. I tried it on for the woman who had originally fitted me. She said, «Oh dear, what happened?» The back hem was longer than the front, but the whole thing was still too long and too big overall.
Two days later, I made my fourth trip down the peninsula specifically for this dress. I walked in to see the owner sitting behind the desk. I told her that I brought in my bridesmaid dress to be fitted a second time as the first time hadn’t quite done it. She said, «The lavender one?» I said, «Yes, that’s right.» She said, «So how much weight DID you lose? Why would we have pinned it and missed taking off an inch and a quarter?»
I was astounded. Honestly, I was so appalled I could hardly answer her. That being said, since I had gotten the dress fitted the first time, I know I’ve lost all of eight tenths of a pound (yes, I do keep very close track and yes, that’s less than one pound).
These types of comments continued and then she said, «And how much were you expecting to pay for this? Because I wouldn’t feel right about not charging you anything.» Her tone seemed to indicate her distrust in me. I was horrified, I have no idea what I even said, I was so shocked and flustered by her audacity and rudeness. She didn’t tell me how much she would charge me. She told me to try on the dress. And yes, I did bring the shoes and the same undergarments I was fitted in.
I very quickly tried on the dress. It still could have been taken in more in the bust to be really snug and secure. However, I didn’t say anything because there was absolutely no way I would subject myself to another instant of that kind of treatment. All I wanted was to get out of there and never go back.
I changed back and walked out of the dressing room. I told her it was fine enough. Then she wanted to talk money. «Well, it should cost $ 100, but I’m willing to give it to you for $ 50,» she said. Fine, that’s fine. As she was ringing me up, I told her I’d pay the full amount if that would make her feel better because I was not lying about my weight but if that would make her feel better, fine, I would do it. «No, $ 50 is enough.» I took the dress. And I will never go back.
She’s lost out on all my business, my parents’ business, my friends’ business, and hopefully yours too.
Word of mouth took me an hour out of my way to The Tailor Maid. I hope it keeps you away.

Since it’s been about two years since someone’s reviewed The Tailor Maid at the Stanford Mall, it’s about time for an updated review of them!
They do solid work, have a pleasant demeanor every time I come in, and can usually turn alterations around pretty quickly (i.e., within a few business days.) I was floored, for example, when I recently needed an evening gown taken in at the sides, and they were able to complete the work in 3 business days with no rush charges or anything (in spite of the fact that it was a delicate fabric and had a lining). Afterwards, it fit perfectly!
My one frustration is that lately they’ve started quoting a price range for each garment that needs work, and every time, it ends up being the more expensive price. (Regardless, their prices are a bit on the high side.) If that’s the real price, then I’d rather have them just quote me that than let me think that the work may be cheaper than what it ends up being.
They offer a $ 5.00 discount after the fifth time you come in, so that definitely comes in handy! To me, the pricing is what keeps them in three and not four-​star territory, but every time, I have been pleased with their work and will continue to go back.

I had never had to get alterations on a dress before, so I asked around at work for any local recommendations. Several people had recommended The Tailor Made.
I checked out their website, and towards the bottom, there is a feature to email for a quote on the alterations that you need to have done. The owner, Beverly got back to me the same day, and helped answer my questions. We had several emails back and forth as she explained the quote and the type of work that would have to be done for my particular dress.
Having mentioned that I had never had alterations done to a dress, she provided me with the phone number for the store so i could speak to her with any questions or concerns as well as her cell phone number. They have two locations, one at the Hillsdale Shopping Mall in San Mateo, and the other at Stanford Mall in Palo Alto.
I brought my dress in a couple of days ago to the Stanford location. The girl who helped me was really nice and very helpful. She gave me a quote range higher than what was given to me via email, but I had somewhat anticipated that because all of the quotes over email had been done without them ever seeing the dress.
I guess my only complaint if any was that it was a bit difficult to find the location. The store is actually located on the 2^nd floor of one of the shops there. The shop name escapes me at the moment. You either have to go up an elevator on one side, or the other side take a flight of stairs up, go down a hall way, and there is the store. If you’re not really paying attention, you may just walk by the sign that directs you to go up to the second level to the store and end up going into Macy’s for men.
I get my dress back in a couple of days, and am hoping that it fits perfectly during the fitting :)
In case you are wondering the hours for the Palo Alto store:
M — F 10 – 9
Sat 10 – 6
Sun 11 – 6