Tesla Motors

We love our Tesla car but the service is awful! Always delayed always some issues remain unfixed or they create new issues to the car themselves (dents etc) … Really really bad service. The people working here don’t seem to know what they are doing

Tesla service has gone down hill in a big way! Took delivery of my Model X in April, had serious problems with the doors within 48 hours that was causing damage to the body. Palo Alto service wouldn’t even do a quick look and booked an appointment over a MONTH out. Finally dropped the car off a month later on the scheduled day, and I was told they wouldn’t even look at it for another 8 days since they’re still backed up with other problematic Teslas. Looking forward to getting the car back in a maybe a week or two so I can try to sell it to the next Tesla sucker. :-(

Let me start by saying I love everything about my Tesla and the car itself. I have never had a love affair with a car like I have had with Tesla.
The service at the Palo Alto Tesla, however, is terrible. I have owned cars for 30+ years and have had to service many of my cars, including some really crappy cars that needed complete rebuilds, and the service level I have experienced is by far the worst I have ever found.
It took me a while to book a time for an annual service. No big deal, I thought, they are probably just managing workload. When I called, I said it was really, really important I get a loaner because my job requires me to drive around a lot. No problem, they said, they will have loaners, and, while it may not be a Tesla, their relationship with Enterprise will ensure they have a car available.
I show up at Tesla bright eyed and bushy tailed at the prearranged reservation time. I check my car in through «Maurice.» Seems like a nice enough guy. He tells me they have no loaner cars but they can arrange transport to wherever I need to go. I say, «I understand, I just have to have a car by 11:30 (3.5 hours later) to make some meetings.» He says, «no problem, I will call you at 11 and you should easily have a loaner by then.» I ask Maurice when my car will be done. He looks perplexed and says «Probably end of day tomorrow.» I say, «Really? two whole days for a service. Ok, I need to know if there is any delay because I am leaving the Country and must have my car back by Saturday; otherwise, you are stuck with me renting a car for a week that sits in my driveway.» Maurice says, «No problem. I will give you a status today. You will have your car back tomorrow.»
They arrange for an Über Black to take me to my morning location. Nice accomodation. 11 comes and goes. No call. I call to get status. At about 11:45, I get a call saying they «may» have a car in the afternoon for me but Maurice is going to lunch and won’t be able to talk to me until after 1. I take an Über to my meetings and get the 11:45 call on the way. After my lunch meetings, I hitch a ride with a friend to Tesla’s office. Having not received a follow up call, I ask if there is a car for me. Maurice sees me but he is busy. After a while, he comes to me and gives me a form, asks me to fill the whole thing out, and says «I think there is a car here.» I fill out the form and he takes me to a Black convertible Camaro. «Cool car. I can get over this frustration.» All told, it takes me over an hour to just rent the car and get on my way. After I get in the car, I notice it is covered in some kind of weird brown dust (It looks like Starbucks chocolate powder has exploded in the cupholders) and there is virtually no gas in the car. I gotta keep on rolling. Turns out the trunk won’t open and the convertible top doesn’t work. Not a big deal, but it does make me wonder what else is wrong with the car.
Over the next two and a half days, I call Tesla approximately seven times to get the status of my car service and when I will get it back. I talk to live people three times and leave messages four more, with increasing escalation and expressions of importance. I am repeatedly told that they will make sure Maurice calls me back right away. As of the time of this writing, I have never received a call back, my car has been with Tesla service for two and three quarter days, I have a rental of a car that doesn’t completely work, and I have no idea what is going on with my luxury car that I bought at a pricey price tag. I can’t imagine Lexus, Volvo, Mercedes, BMW, etc. would ever tolerate this kind of service. In fact, I know they wouldn’t because I have had Acuras, Lexus and Mercedes cars and have never experienced something like this.
I think I am going to give the Sunnyvale Tesla a try next time. Terrible customer experience in Palo Alto.

Spoke with someone named «John» whose attempt at arrogance fell short and merely appeared juvenile.
Tesla should show each and every customer respect. They wouldn’t be in business, but for their customers.
I understand that Tesla admires youth, and that’s fine, but at least teach your employees some manners.

The receptionist is rude lazy and needs a crash course on customer service… go to the Tesla dealer on Fremont… they know how to show respect … Sonya needs more training… get off your cell phone

My experience with This Tesla service station has been nothing short of appalling .On my first occasion which involved putting in a dual charger which should have taken 4 – 5 hours they kept my car for 2 days because they were so behind/
This time I left my car with them yesterday to have a center console put in (again should be 4 – 5 hrs) and they haven’t even started on it… and will need to keep it over the weekend! On both occasions I asked to speak with the service supervisor Mr Fisher and was told on several occasions he would call be back-​he did not/​
After the last episode I sent an email re this issue-​no response!
My worst service experience in my 30+ yrs of car ownership !

I went to the Palo Alto dealership yesterday and didn’t get much help from the lady working there. She was busy on her iPhone. She probably didn’t help much because I was dressed in my sweats, who knows. That’s ok because I got great service from the Tesla dealer at Fremont today and put my reservation in with them.

The review is only for this location.
I’ve found their service team to be excellent. Khanh Tran (who has since moved to the Sunnyvale location) is an amazing service advisor. Super prompt, helpful, and always made sure I was able to conveniently drop off/​pick up my car.
One star off (probably more if not more Khanh) for Tesla’s sales team. I’ve dealt with multiple people from this location and never felt like anyone was there to help. Case in point: 1) After my car was delivered, the salesperson was nearly non-​responsive to follow-​up questions and 2) One evening, the tire pressure was low as I was passing Tesla, I saw that they were still open and pulled in, sales person (with zero customers in sight) begrudgingly came to look at the car and said «sorry we can’t do anything because our service center is closed» and «you’ll be fine — good luck».
Went across the street to Jiffylube where they checked all four tires and filled for free — I was pretty low, actually. So, no, dude, I don’t think I’ll be fine.
It just feels strange to be treated so differently by different teams.

Been a few months since I took delivery of our P90D and the car has been running great with the only issue being a rattle in the roof crossbar. I reported the issue to Tesla and did a drive with a tech to identify the issue and then set up an appointment to have it fixed. My service rep Marc did a great job making sure the rental car was ready at drop off, keeping me posted as to the work status via email and phone, and fully addressing the issue. The rattle is totally gone and I had a great experience with the service provided by Marc and the Tesla Palo Alto team.

I hardly write reviews anymore but my experience at this dealer was so great I felt obligated to write a review. I’ve always been mulling over purchasing a Model S and I managed to snag a test drive when I was at the showroom in Stanford Shopping Centre.
Upon walking in, I was greeted by one of the staff (Flora) who courteously proceeded to walk us through the test driving process. Alas, due to Tesla’s under 25 rules, I couldn’t test drive the car myself. Another one of the staff members (Dylan) offered to drive the car himself and we took him up on his offer.
The test drive was remarkable and Dylan really gave us a full picture of the great product that was being offered. It’s obvious that he had a passion for cars and Tesla’s mission. I can say without a doubt that it was the best test driving experience I’d ever had even though I didn’t drive the car. I walked away knowing a lot more about the Model S even though I’d researched the car for hours on end. Definitely coming back for a Model X test drive.

wonderful, very courteous staff with a superior product. Sadly I am a two-​door type of person. If the price point is within my reach, I would be a buyer.

Funny how things work out. If you or anyone you know purchases a Tesla using the following link
, they will save $ 1,000 on their purchase (and I as the Tesla owner get a referral credit toward accessories etc). I guess Tesla finally realized there’s value in word of mouth!
Go get yours and please feel free to share and use my link!

The Tesla S points to the future of automobiles but the showroom here is decidedly in the near past.
The showroom revolves around two different Teslas that one can climb into plus the frame of a Tesla showing off the chassis. The cars sell themselves, to a degree. Climbing into the car, one is greeted by the huge center display where one quickly finds all these interesting features condensed into buttons and toggles. Push this button and the music turns on. Toggle this one and some safety feature is engaged. Once one is done examining the display, one notices the new car smell, the various ports and the cocoon-​like seating environment that gives the driver a sense of speed and safety.
Surrounding the cars are a mockup of a supercharger, and, along the walls, some siding and color choices. There are a few seating areas scattered around so sales people and potential customers can talk shop. In the back is a welcome desk, some private rooms for filling out paperwork, restrooms and a smallish reception area with a fridge filled with 16 oz. bottles of water, a Keurig and a plate of breakfast bars.
Such a showroom would not look out of place at a smallish Honda or Toyota dealership but with a futuristic car like the Tesla front and center, the entire showroom looks dated. Why not a self-​dosing espresso machine? Why aren’t there more eco-​friendly touches (a bottle-​filling station for those who carry their own reusable bottles, recyclable coffee cups, hand dryers in the bathroom)? What about some technogeek eye candy — a swappable battery pack, a video display showing the Tesla outsprinting a Lambo or going into autopilot mode, a world map showing all of the superchargers and how many of them are in use at the moment, maybe some art on the wall featuring famous high performance vehicles throughout history.
And what’s with the haphazard display of Tesla tchotchke and t-​shirts? The rack is completely too high for most guests to reach and appear in need of a ‘CLEARANCE’ sign.
The one good thing is the staff here is pretty friendly and on top of things. They welcomed us for a test drive, answered our questions and tossed in some trivia to keep us going, and never put on the hard sell.

Tesla might be a good car for little people, short people, skinny people, or people who need to make a statement about how much money they have, or how frugal they are –and don’t care about discomfort.
However, I am 5’7″, and a large man. I have a wrestler’s body, stout, corpulent, well endowed, fluffy, comfortable, Etc. I have a long torso, and kinda short legs. The salespeople assured me that 6’11″ tall basketball players can fit in the Tesla model S.
Assured by the salesperson that it was no problem, I drove 14 miles through traffic to take a test ride at the Walnut Creek Tesla store. WITH MY CHECKBOOK !!
Guess What, I put my rather substantial butt on the seat, and the roof (Top of the door jam) hits me in my right ear. Then the salesperson — very attractive by the way –asks me if I want to take a test ride … «Not if I can’t get in» Thanks. She politely offered me water.
Hope the Tesla X (The SUV coming in 2016) is built for grown-​up sized people, Not just Elon Musk body types
I am on my 4^th Toyota Prius (this one is the plug-​in and I am getting 60MPG), and have no problem with ingress and egress in that car as well as being just fine with the fit in the Nissan Leaf. I just added to my solar system on my home roof bringing it up to 7KW. I was hoping to go with an all electric car and get over 100 mile range. OH WELL, Perhaps the X will work for me.

I just had my third service visit today, celebrating 15,000 miles with a tire rotation. I want to give a shout out to Marc Stevens, service advisor. My visits to this location have been delightful. Marc is a gem. My Model S has not needed any significant service which is wonderful; however, it’s great to know that guys like Marc are on staff to handle even the smallest details.

Dropped my car today for its annual service. Tesla provided me with a free rental car for the day. They even drove me to the rental place that is just on the other side of El Camino, about 80 yards away walking.
Received a great Tesla service as usual.

Dare to dream in electric. My wonderful father in law recently went to this store while visiting us from the East Coast and purchased the Model S for his wife in full custom livery. The car is to be delivered next month. Though I am a BMW M Sport, Porsche 911 and Jaguar XK fanatic, I am warming up to the electric information highway. The Tesla S drives like a sports car and has an excellent double moonroof. The handling is crisp and I also like the center console which features a large display of information. Perhaps in time for my wife’s birthday, we go ac dc.

I drove down to the new Tesla show room in Palo Alto and was greeted by Christopher Garrick– he has only been with Tesla for 2 weeks but he already has honed his knowledge of the Tesla Model S: its features, and functions, as well as his excellent services skills. He was on par with what one would expect from an innovative luxury brand. A+ Tesla, for an excellent hire and a wonderful experience. I am truly a fan of Tesla and look forward to becoming a customer.

Hey this new location is in Palo Alto, not Menlo Park again (tried to edit the city in business info but it is locked?!) less parking spaces (compare to the Menlo Park location) but more street parking available

Dropped in here on the grand opening weekend for this location. The staff here all moved from the Menlo Park location. This is a much smaller space than MP. The parking lot is also a lot tighter. Since it was a special event parking was pretty slim pickings. Regardless we were here just to do a quick check of the Model X prototype that they had on display. While I am sure the service and people are going to be as good as ever, the new space just doesn’t feel as nice. It felt crowded with 3 cars and the espresso bar that they had set up. It just didn’t lend itself to the casual experience the old location had. Hopefully something can be improved between now and when my number is called up to pick up our Tesla.

UPDATE: 7−17−08
Ping me if you wanna be my plus one when I go to their Grand Opening Party
University Ford of Palo Alto RIP back in 2006. As a car salesperson during my Urbana /​Naperville IL days, I miss dealerships on El Camino…
2008: Hello Tesla — In a land of «2.0» everywhere, this car IS the next generation.
877−837−5238 is their San Carlos store. They won’t confirm the street address but did acknowledge a dealer opening in MPark. Discovered: Me and Baxter
were walking and out pops a Tesla truck (carrying supplies?)
This is gonna be a fun place to eyball if its anything like the Bev Hills Dealership (nice shots by Unilocaler «David L» at http://​www​.silas​.Yelp​.com)
Oksana T (the ‘T’ is capital trouble)
adds, «there’s a puddle of drool because of the waitlist»
Nice ROTD
Buster, my 1992 sedan who is taken care of by
is in no immediate danger of getting a wee baby two door coupe brother
btw, I wasn’t lying… Naperville IL dealer I really worked at was