Scoop Microcreamery

My bf had always told me about this great ice cream place and he finally took me to it!
The speculoos and cream flavor is so delicious. It’s just creamy goodness mixed with bits of cookie crumbs. Yum. They also make their waffle cones FRESH. You can sometimes see them making it right behind the counters.

Worst customer service ever. Slow. No eye contact. Messed up order and super rude!!! Employee was eating ice cream in back saw us stopped and stood at register never even addressing us.

We were in the area and wanted a little something sweet. Unilocal guided us to this little creamery. I was a little hesitant to try this place due to all the negative reviews re poor costumer service and overly sweet ice cream but I am glad we decided to try it out anyways. There was no line when we arrived. I asked to try the
speculous and cream: ³⁄₅ I liked the crunchy bits but the overall taste was just ok. I like the tj spread better.
Bourbon vanilla with salted caramel: ⁴⁄₅ the bourbon is burned off. Really tasty flavor overall and surprisingly not too sweet. We should have just gotten a pint to go.
We ultimately ended up sharing a small bourbon vanilla $ 4.95. Didn’t want to spoil our dinner.
Service was fine, no complaints here.

I REALLY wanted to like this place, but unfortunately, I did not.
Long story short, TERRIBLE customer service and overly rich and sweet ice cream with no flavor other than sugar.
When I walked in, the young ladies behind the counter were chatting with each other and not paying much attention to me and other customers walking in. When I asked for samples, they looked at me like giving samples was something rude to ask for. It also took forever to get the samples, as one of the girls went to the back and took a while to return.
None of the flavors were too astonishing, even thought at first I was intrigued by the uniqueness of them. I settled on a small Hella Nutella. I asked for a bacon waffle bowl, and the girl making waffle cones became very irritated that she had to make another one.
They didn’t tell me that the bacon waffle bowl only comes in a medium size when I asked for a small. I had to pay extra since they had already put the ice cream in the bowl.
Also, the ice cream had completely melted within 5 or so minutes. I could tell that by itself it was melty, but putting it in the hot waffle bowl made things worse.
The ice cream itself was too rich and sweet. I liked the texture, but I didn’t get any Nutella flavor. It just tasted like cream and sugar. I heard others say that they got a strong Nutella flavor and others who had the same experience as me, which makes me believe their quality is inconsistent.
I really wanted to like this place. Coming back is a huge maybe.

Walking by this shop is such a tease! Your sense of smell is immediately smacked and tantalized by the charming aroma of vanilla as the waffle cones are being pressed.
Giving into temptation, I usually get a waffle cone with a scoop of vanilla bean. The ice cream is flavorful without being artificially vanilla. If you like to play it safe and not be so adventurous, can never go wrong with vanilla! I usually judge the quality of a creamery by the quality of their vanilla ice cream offerings, vanilla is a great vehicle for other toppings… after all!
Minus one star for the less than enthused staff working there. They spend more time chit chatting behind glass screens than educating and pleasing the general public with small talk and courtesy.

The bourbon vanilla was a little too sweet for me, but the brown sugar banana tasted quite good. The banana flavor didn’t taste artificial and was not as sweet. I didn’t get to try their waffle cone or bowl. Furthermore, the texture of their ice cream was pretty creamy. I hope they’ll come out with more flavors. For 4.25, you get like a really large scoop in a small bowl.

Lots of flavor options. Opens late — until 9pm. They got stingy with spoons for samples at 8:30pm though. That was kinda annoying. Ice cream was delicious though.

vanilla bourbon salted caramel? too sweet… with waffle cone. hazelnut flavor tasted too light
Came here after dinner because I wanted some ice cream! This is a tiny place! No wonder there seems to always be a line out the door. There’s only two small tables inside and two larger tables to sit outside. However, there are some random benches and areas to sit outside.
I tried the hazelnut flavor but it was too light. I opted for a scoop of the vanilla bourbon salted caramel on the waffle cone. The bf had a scoop of chocolate and one of mint? The ice cream was good… but it was just really sweet and halfway through I feel like I’ve had enough of the taste. Maybe it was just too rich for me? The waffle cone was good though and I’m glad I went with that!
This is definitely a popular place, but it’s just OK for me…

YAY for samples! I always love places that let you sample their flavors. I came with friends, and we all sampled at least a couple of flavors!
3.5 for ice cream — After sampling, I ended up settling on green tea with mochi! I loved the flavor. It wasn’t too rich, but was still sweet and creamy. Also, the mochi was definitely a delicious surprise in my ice cream! I got my ice cream in a cone, and after I started eating my ice cream I noticed that the inside of my scoop was nearly hollow. It looked like a large scoop, but it wasn’t super full and they hadn’t pressed it into the cone at all. Not happy with their ice cream packing skills. (And my two friends I came with also noticed this with their ice creams too)
3 for cone — Nothing wrong with the cone, but it also wasn’t notably great. Normal waffle cone and at the bottom they folded it so that ice cream wouldn’t drip out (which I appreciated). But the cone seemed stale and was overly crunchy, not in a good way. It was weird.
I’ll likely come back, just cause of how much I like ice cream and to see if it’s better next time. But after my first experience, it’s a decent 4.

Love this place. Always here when I have a visitor. They make fresh waffle cones and you can smell it a block away. The quality of the ice cream is good, very creamy. The place is, but there are seating outside. The front part of the store is where it’s most lovely, I don’t think I looked passed the ice cream
Area. Seems like a dark area or something, i dont know. I’m an interior designer, so I can’t help to comment things like that. BUT ice cream wins and I was happy with my two scoops of banana brown sugar and vanilla bourbon caramel swirls!

OH MY GOD, THE HOT CHOCOLATE.
ok, I know this is an ice cream place, and their ice cream is pretty good (albeit expensive). But they recently started selling «European style hot chocolate,» and it is SO GOOD. It’s more like a hot chocolate pudding, with whipped cream on top. So thick and decadent. Y-​U-​M.

Don’t think I’m the first one to say this, but man the employees must be sippin’ on haterade during their breaks because their attitude STINKS! The first thing a worker said after I asked for a sample was that «once you sample, you have to buy something.» And the pressure was on, this ice cream better be damn good.
Anyway, both workers made me feel like a huge freeloader whenever I asked to sample, but I wasn’t going to let that stop me and settle for some mediocre flavored ice cream! Luckily, the speculoos cookie ice cream on their homemade warm cone was their only redeeming factor. It was SO good that I told my friends to come here despite their sh*tty service. And what do you know, my friends got crap service too. When they asked the workers if they were out of speculoos cookie since it wasn’t on display, the worker replied with «we have it stock in the back.» And that was it. She didn’t ask if they wanted to sample it or attempt to go to the back to get a new tub, leaving my friends standing there dazed and confused, lol. My bad, guys! The employees must have smelled the SJ on us and knew we weren’t from PA. ;)

Their mint and cookies ice cream is a refreshing treat! Ate my scoop so fast that I forgot to snap a photo…
I sampled their coconut flavor — will check that out next time — and committed to getting fudge on my mint cookies. It’s made in-​house and worth a try. (Your mileage may vary if you’re not into extras, obviously.)
Shout out to Vira and the rest of the staff for being so welcoming!

I first tried Scoop 17 months ago and was pretty disappointed. Unlike Smitten, the liquid nitrogen ice cream here wasn’t made to order. Something about the way they store the ice cream caused ice crystals to form. The flavors were also dull.
This was a month into my relationship with A, and we bonded over how uneven the texture was. A man whose love of ice cream surpassed mine! I knew he was a keeper.
Fast forward to this weekend, when we decided to give Scoop another go. The texture issues were still there, but the flavors were on point. They indulged us as we tried 8+ flavors. All were great. The vanilla bourbon had great vanilla flavor. The mint tasted like actual mint. The lingonberry was like next level berries & cream. And the waffle cone was thin and crispy perfection.
Scoop won’t be replacing Tinpot (my local favorite), but it’s a solid substitute for ice cream cravings in downtown Palo Alto.

I don’t really like or buy ice cream too much anymore, but we decided to go tonight. I’m glad we did, because it was truly delicious. Because of the freezing process they use on the ice cream, it comes out as very creamy and dense. You can definitely taste the difference, and it’s worth the extra money, if you enjoy ice cream.
I ordered the tropical mango, which I expected to taste more like sorbet, but was pretty creamy.
My boyfriend ordered the lingonberry, and he said he really enjoyed being able to have such a unique flavor.
Cute concept, I hope they continue to do well!

We decided to taste test both Scoop and Cream one afternoon because… well, why not? They are so close to each other it’s just necessary!
Scoop was the clear winner! The flavors were so well-​defined and bold without being overpowering. The banana ice cream clearly tasted like you were eating a fresh banana (in a cool creamy form) and the Speculoos ice cream was divine!!! It was agonizing trying to narrow down the flavors to what I ultimately ordered because everything was that delicious!
While Cream was also really good and the cookies were delicious, it just didn’t compare with Scoop. After Scoop, Cream just tasted really sweet and the flavors aren’t as refined. Don’t get me wrong, Cream is still really good! Scoop is just even better!

I was craving something sweet before ending my trip in NorCal & we stumbled upon this shop while walking around downtown Palo Alto!
I was bummed they didn’t let us sample any of the flavors before ordering because they didn’t have any spoons left? I’m not exactly sure why but I wish I could have sampled a few flavors!
I was deciding between the vanilla bourbon salted caramel & speculoos since both are the most popular flavors & ended up going with the latter.
The ice cream was good, but it was a little icy & I wish it had more bits of speculoos biscuits mixed in!

I’ve never had liquid nitrogen ice cream before, so this was a real treat. They’re very stingy with samples though, the wait is very long, and it’s pricey ($ 4 for a scoop, really?). There also isn’t much seating but my friends and I managed to snag the window seats.
Lots of flavors to choose from, and they change often! I got the peanut butter cup, which was delicious. I tried to olive oil and pignoli but was disappointed as I couldn’t taste any of the pignoli.
I wouldn’t come racing back to downtown Palo Alto just for this, but it’s a nice place to go after dinner.

What better way to end the night than with ice cream (and doing our part in celebrating national ice cream month in July)? I came here after dinner with friends on a Saturday night. The store front is small but the line moved fairly quickly.
There are a variety of flavors and toppings for you to choose from. You can even create your own sundaes and milkshakes. They use local chocolate from Guittard and Straus Family Farm milk.
This was my first time trying liquid nitrogen ice cream. I guess this is the newest ice cream trend these days. I sampled the black sesame and dark chocolate ice cream. While I ended up ordering the black sesame, I did enjoy the dark chocolate (and I usually don’t like chocolate ice cream). The ice cream was creamy and I enjoyed the black sesame flavoring.
Don’t forget to add a freshly made buttermilk waffle cone or bowl for $ 1. It’s that good!

I rarely leave Palo Alto without getting my ice cream fix here!
Yesterday’s flavors included the bourbon vanilla with salted caramel and the strawberry balsamic sorbet. The bourbon vanilla added the perfect flair to an otherwise «plain» flavor. The strawberry balsamic sorbet was also pretty good. It had the perfect amount of tanginess.
But I’m a plain vanilla bean kind of girl so in the end I went with that and was very happy with my choice. The vanilla bean is rich in flavor and always hits the spot. I also love that they make the cone as you order so it’s still warm when they hand it to you.