Palo Alto Glass

Terrible contractor. They don’t stand behind their work at all. They always want to blame the building owner or other contractors working there. Very unprofessional. They don’t show up when they said they will.
Bob

I was going to wait until our project was complete to write my review, but I felt the need to write something now as the service I’ve received from Palo Alto Glass has truly been exceptional. Kim who has helped me throughout much of our project, is always attentive, provides timely updates, and just a real pleasure to work with. My interactions with Dave have been just as great as well.
Their expertise to help answer my million questions has really put me at ease in a process that I don’t have a lot of knowledge about. I’m looking forward to finishing out project to enjoy all my new doors and windows!

I have been looking for a place that can provide a piece of mirror in specific dimensions, for my décor project. I’m glad to have found this place. Not only did I get the mirror, but for a very great price.

Palo Alto Glass was recommended to us because they specialize in replacing Eichler windows. They did an excellent job replacing our windows and sliders while retaining the original Eichler «look.» That is, they measure and custom build the windows to fit. That was 5 years ago.
We recently contacted PA Glass because our sliders were «squeaking» (caused by rubber trim on the roller screen). Dave came by and not only fixed both sliders, but cleaned all the rollers – no charge.
Thanks for the wonderful service!

We used Palo Alto Glass to replace several large 6×10 ft windows in our Eichler home in San Mateo. They did a fantastic job!
We trusted them to install the glass when we were at work. When we got home, everything was done expertly & the place in & out was super clean. They were able to re-​use our existing trim boards, which makes it very easy to touch up the paint.
I found their communication with me to be open & timely.
I would definitely recommend them to other Eichler owners particularly.

Avoid this firm.
We had a very difficult time working with them that started with PA Glass/​Dave Stellman delivering a door with the wrong trim. After much negotiation, a PA Glass technician came out to fix the trim more than two months later, and a deep scratch appeared on the aluminum door frame. Dave blamed our contractor.
We attempted to resolve this with Dave but he simply refused. We deferred final payment while we negotiated the problem. We even suggested resolving it in small claims court, where both sides have a chance to state their case.
Dave’s response was to send us a certified letter saying they were putting a lien on our house. After some research we realized that once you have a lien on your house you are forced to pay it no matter what, with interest, which accrues until you sell your home. It doesn’t matter if the lien is not fair. We had to pay the final bill. We still have a deep scratch on our front door.
Within a couple months we realized there was another issue, a poorly working handle/​lock mechanism, so I contacted Blomberg [the manufacturer] and explained the situation; they were helpful and introduced us to another distributor. The new distributor said that the reason we’d been having problems is that the handle and lock had been installed incorrectly. He also wondered why the proper trim had not been replaced in the sidelight when they replaced it in the door [the door and sidelight are within one frame]. Who knows?
The whole situation was really confusing. Dave was unresponsive to helping us out from day one. It would have been easy for him to do the right thing and it’s a mystery that he chose not to. He even told my husband that I had no business ordering anything from them… though he’d gladly taken my order when I made it.
We’re now working with Eichler Solutions to replace the remaining doors and windows in our house and they’ve been wonderful. I recommend you consider working with them or with another firm instead.

I had them make a few glass covers for desks. They were not necessarily the best communicators, but what they lacked in communication skills they made up for in product and installation service. The guys who installed were just great-​arrived on time, had tape and sharpie at the ready as I realized that I had failed to disconnect the many wires which had to be disconnected prior to placement of glass, exercised patience and were really just so pleasant to have around, and professional too.

I have been shopping around for windows for a large home project. I have spoken with many, many glass company’s and had a number if bids. PA Glass was by FAR the easiest to communicate with. They were strait-​forward, honest, and fast with their estimates. How refreshing!
Any layperson who has tried to get pricing pinned down on various construction projects knows that it’s had to get strait quick answers sometime. These folks know their business are happy to answer questions and help. Plus their prices were very, very fair. A pleasure to work with.

I was looking for something different when it came to replacing the rod iron fence around the swimming pool of my eichler house. I kept envisioning a glass fence but could not find any businesses in the area that could design and install one. I decided to call Palo Alto glass since they do alot of work on Eichlers. Dave Stellman (the owner of the company) came out, took a look and sent me drawings on what he thought I had in mind and boy did he get it right! There were a couple of hiccups along the way since this was the first time the workers had put in such a fence, but Dave made sure the end result was perfect and it was!

I needed a new lid for my aquarium, and Palo Alto glass made a new one quickly and for a great price!
Last Sunday, I broke the lid on my aquarium. It’s a rectangular kit that I bought at Petsmart two years ago. Petsmart didn’t have a replacement lid, nor did Amazon.
Turns out that, even though my aquarium is rectangular, it’s a non-​standard shape.
I brought the broken pieces of my lid to Palo Alto glass, and the next day I picked up the lid. Even though this was only a small job, they treated me very well.
When I’m ready for bigger custom glass work, I will go back!

We received bids from 3 other vendors and chose PA Glass mainly because they provided double-​pane windows with gray anodized aluminum frames that look very similar to our original Eichler windows. They were slightly more expensive than vinyl windows, but we were happy to pay the extra money to be able to keep the original look. The aluminum windows also provide a little more glass than vinyl windows because the frames are narrower.
Dave Stellman (owner and salesperson) was very knowledgeable and low key. The sales people for the other vendors recommended low E glass (reduces heat and UV radiation), but only Dave pointed out an aesthetic issue it would cause in our home and that our large overhangs and nearby trees significantly reduce it’s benefit. PA Glass replaced 10 windows and a shower door in one day.

When you need replacement glass for windows or a new mirror, this is the place. Their prices are so reasonable. and their work is extremely professional. I had a broken window, and the trim pieces holding the glass in place were so carefully removed, he was able to reuse all 4 sides, and no painting needed (just a little caulking). This saved me some work. My bathroom mirror quote was very competitive, and was installed perfectly. And get this — -P A Glass installed my shower in 1996 and they did a door adjustment free of charge while they were here. Now it shuts perfectly again. I am a happy customer. All the people who work there (Dave, Sean Annette and all the installers) are fantastic! You can get all your glass here with confidence. Thanks P A Glass!

Dave and his team were extremely fair and professional. I would recommend Palo Alto Glass to anybody wanting an honest company to do work for them.

We used Palo Alto glass for an oversized shower enclosure and a full wall mirror in our bathroom. Dave came out to measure. He was prompt and accommodated our tight schedule. The installation went smoothly and on time. All of our interactions with Dave, Kim and the installers were friendly and professional. We would definitely use them again and recommend them to our friends.

Do NOT go with Palo Alto Glass.
Like most people, I tend to focus on the 5 or at least 4 star reviews and assume that the 1 star reviewers were just being pissy. In this case, at least, I was wrong.
Jerry, apparently the man in charge, is the problem. He makes appointments and then misses them. He takes days if not weeks to respond to the subsequent phone-​calls. He came by TWICE to measure the EXACT SAME THINGS the EXACT SAME WAY and, of course, charged me for his time. In fact, the second visit took less time than the first.
Jerry is unprofessional, immature, and obnoxious to the extreme. He disguises his attitude with the false enthusiasm of a circus clown, but when you call him out on his bad behavior and business practices, he just laughs it off — literally, he has laughed in my face about it. Also, in every interaction I had with him, he treated me, a 30 year old, like I was his 9 year old’s classmate over for a play-​date.
I had other remodeling going on at the same time and he offered and promised to have my new mirrors in the same day another job would be done. I never prompted him to do this, he offered. But since he guaranteed, I planned accordingly. When he failed to do so (by about a week and not returning my calls) he blamed ME, telling me that *I* had insisted he bring them in that same day even though he «had his doubts it could be done».
When they FINALLY came to install my windows and mirrors, Jerry had sent the workmen two hours EARLY and I had to miss an important appointment so that someone would be in the house while they did their thing. I don’t blame the workers — Jerry is a menace.
DO NOT HIRE PALO ALTO GLASS. From what I’ve read, I can only assume that when all is said and done, he will end up charging me much more than the estimate.

We live in an Eichler, and one of our floor-​to-​ceiling glass panes was cracked. We got quotes from PA Glass and two other glass companies. PA Glass’s quote was the most competitive. On the day of the installation, the two installers arrived on time and were very polite and helpful. They went about their work with minimal interruption to us even though we were eating breakfast. They cut the old glass and removed it. Then they found out that their shop-​vac was not working, so they had to use a small brush and pan to clean up the debris and dust (which caused a little dust in our house). And finally they put in the new glass and were gone. I’d use them again.

Came on time and met the quoted price, which was a little on the high side.

Okay… So I posted a review of PA Glass in the past, and I had a great experience with them. Any concerns I have had I expressed them, and they were resolved. I had some windows placed in my kitchen a few months ago and the window now has a problem with closing. I immediately emailed Dave who got right on and and had Kim contact the maker «Milgard» to set up a day to have them come and fix the window. I really appreciate the quick service provided. As always, they have shown to me a high level of professionalism.
Do I recommend using them, yes I certainly do. Any issues you have with them just bring it to their attention and they are happy to work with you on it.
Thanks again PA Glass.

This review is for the estimation process that occurred a few months ago, as I was so disappointed in the lack of professionalism and money grubbing nature of Palo Alto Glass, I did not go through with the job.
There were several weeks delay before I was first contacted back to make an appointment — I left numerous voicemails.
But the worst part was that Palo Alto Glass did not honor their quote when it came down to signing the paperwork. They had to come out again to remeasure because I added a new piece of glass, and during that time, they redid my original quote to almost double the original price. The redone quote was astronomical in pricing compared to all the other quotes I got, and given the inability to keep appointments and fluctuating pricing, it was a no brainer to not use Palo Alto Glass.
I would hate to see what would have happened in the middle of a job. Overall, a dishonest and frustrating experience. I was glad I chose to go with another vendor with fair practices.

PA Glass was recommended to me as «the guys» to do a small window job at my office in Palo Alto. I called and made a date for an estimate. They didn’t show up on time; I found out from a tenant that they’d been by earlier and had measured all kinds of things (I guess since I wasn’t there to show them the particular window that needed repair).
I waited for a call from them… and waited… and waited.
8 days later I got a voicemail: «Calling to discuss your window.» I called back and asked, «Do you think I’d hire you now, when you missed our appointment and took over a week to call me?» The guy just laughed.
Ha.
Ha.
This isn’t how *I* do business.