Palo Alto Eyeworks

Excellent, fast, and efficient repairs; my glasses needed a new screw and I’d expected to have to send them to the manufacturer for repairs; instead, Robert had them good as new in three minutes flat. The highlight of my day — I can see again!

My experience at Palo Alto Eyeworks was not great. I had frames, but needed the lenses replaced with a new prescription. I was quoted over $ 300. I went across the street to California Avenue Optometry, and they offered me the same pair of glasses for $ 100 less. Additionally, the experience at CAO was more pleasant.

A true professional Robert was very helpful and knowledgeable in which frames suit my facial structure. I was very pleased with my glasses and felt as if I had learned something. I would definitely recommend Palo Alto eyeworks

The folks at Palo Alto Eyeworks are truly knowledgeable. My children have stepped on or otherwise bashed my glasses several times over the years, and I had brought them to various places to get them fixed. What I discovered is that most places do a fix that doesn’t truly address the problem but works for the short term. It reached a point where my glasses had been so mangled that they were giving me headaches.
In desperation, I tried Palo Alto Eyeworks. There, they completely fixed all the issues with my glasses, and I could wear them without any headaches or other issues (for example, a couple other stores had «fixed» them in such a way that they no longer fit in their case). A dream! Absolute highest recommendation. Wouldn’t trust my glasses to any other store.

Robert at Palo Alto Eyeworks fixed my glasses perfectly the other day. I had never been in the store before but he took one look at my horribly bent frames and graciously and quickly repaired them as if brand new. I am so grateful for his expertise and kindness. I will certainly return to this gem on California Avenue.

I stopped by this store, for the first time, the other day to get my glasses repaired. Deidre was there. I handed her my fell-​apart glasses and told her there was a screw missing. Despite the fact that I expected nothing but maybe getting back a pair of wearable glasses, she explained that the screw that she could find might not get me back that same tightenable arms. In fact, after a few minutes, she returned me a pair of like-​new glasses, cleaned. When I tried them on, she looked at the ones that I took off and offered to adjust that pair too. How nice!
Since this was actually my first time walking into an optician/optometrist’s store ever, she also explained a lot of things to me, including insurances and stuff.
The best part, was that after all of these, Deidre said I owed her nothing! I even felt bad about that coz those pairs of glasses were not even bought in her store. I would definitely recommend this store as Deidre is so nice, helpful and professional. I will definitely return to get my next pair of glasses.

Amazing service! Both Robert and Deirdre were super nice. I brought my own frames from another place and they put my prescription lens even though I didn’t buy them with them. They had them ready in 3 days!!! They are by far the fastest! They also have a great collection of frames which is why I’m going back for another pair from them!

I was traveling in Palo Alto for business and my glasses were incredibly dirty. I stopped into Palo Alto Eyeworks to buy a cleaning cloth. Deirdre welcomed me in and cleaned my glasses for me, going through the extra effort of putting them through a machine to clean them. She also gave me two free cleaning cloths. This is the type of friendly service that you tend to find in a locally owned business where the people who work there really seem to care for their customers. If you’re a weary traveler visiting, or a long-​time local, I’d highly recommend visiting Palo Alto Eyeworks. Say hi to Deirdre for me when you do!

Deidre is very skilled at adjusting wide vision progressives. She has helped me repeatedly! Loved this place. Also, Robert gave me a good price with my senior status! The best in eye care!!! And other shops can be hit or miss.

I looked for sunglass readers at several eyewear stores, and no luck. I had tried one pair off the rack, but the magnifier was in the wrong place for my vision. When I walked into Eyeworks on California Street, Deidre immediately gave me several options to choose from. She said she could cut the lens while I waited!!! That was terrific, especially since I’m heading to my beach vacation tomorrow.
I went home, got my relatively new pair of sunglasses, and returned to Eyeworks to have Deidre custom-​cut the lens for me on the spot. They are polarized and I could choose grey or brown. She took several measurements, and double-​checked her measurements a second time to ensure that everything would be just right. They were pricey, but polarized sunglasses are always pricey, so it is well worth the expense to protect my eyes. While waiting for Deidre to customize my lenses, I found several very stylish, unique frames. I will definitely be back for my next pair of eyeglasses.
Finally, near the end of summer, I won’t have to squint while reading outside with my non-​shaded readers. I love reading outside in my garden during the summer… and now I have perfect shaded magnifiers!!! I’m so happy!!! I even wore them driving home and I could see perfectly through the upper distance portion of the lens, so I don’t even have to switch around sunglasses. Thank you Deidre! SUPER happy!

Robert is extremely helpful and attentive to detail.

I called today and spoke to Deirdre for some advice on prisms. I thought she was extremly informative and very helpful… I wanted to say thank you for the great customer service. Any patient in the Palo alto area please consider Palo Alto Eyeworks, they seem very professional and I would recommend them any day.
Celeste
Watsonville, CA

The opticians here are excellent. They really know their field. I have a difficult rx for eyeglasses and they worked with me, my insurance and the manufacturers to get me the best possible lens. They are also good at selecting frames that really fit your face (shape, coloring etc) that also take into account how the lens will make your eyes appear. I wouldn’t use anyone else!

We have been here three times. These are real eyeworks professionals. They know every details of glasses and lens. Strong recommendations.

My daughter and friend and came in with a ridiculous request of tiny glasses. They were surprised to find that not only did the salesman take them seriously, but he quickly and enthusiastically brought out over a hundred pairs of different shaped miniature glasses. He gave them to the girls for free, which was very exciting for them. He was so willing to help out, even with such a random question, he took the girls very seriously, even if they were being silly!

My glasses broke and Palo Alto Eyeworks not only fixed them up with a new temple, but didn’t charge me! She also spent the time to explain about different type of lenses and frames.
Friendly and professional customer service. They’re the best.
A parking tip. If you don’t see any spots on California Avenue, try the lot behind them. There’s plenty of spaces there.

Really awesome customer service all around! Wanted some new frames to fit me, Robert helped me go through all my options with ease. Considering I have a bigger frame, he showed me exactly what styles would work and his own thoughts on what looked better — he has taste!
So we custom order my new frames, with anti reflective coating for my lens. Was able to come in a week later and Deidre helped me with custom molding my frames to fit me best.
Probably the best pair of glasses I’ve had in terms of visibility and comfort, and I owe it to Palo Alto Eyeworks.

The nylon strand that held my lens in place broke on my pair of glasses. I delayed getting it fixed for at least a month, swearing it was going to be some sort of big hassle, and I was going to be charged an arm and a leg for just a tiny little fix. Well, they proved me wrong. I dropped my glasses off during lunch, and they told me to come back in 5 – 7 minutes. Came back in 15, sure enough my glasses were all fixed up; the gentleman there put them on my face, then said it didn’t quite look right… They weren’t aligned properly. So he took them back, fixed them up real quick.
Now the most astonishing part was that I was expecting at least $ 25 or so. I prepared to get my wallet out and he waved his hand, merely stating «I’m not going to charge you for this.»
Like another review on this page I have not actually bought anything, so maybe it’s not «fair» to review them… But I will be making any future glasses purchases at this place, and encourage anyone else to do the same.

This is a GREAT local business — I am so appreciative of them helping me out with my glasses problem — right away and just as a friendly neighbourly gesture. WOW, in this day and age, it is so unusual to get such compassionate and kindly service.
If ever I need glasses or eyewear, this is the place I will come.
My glasses were made overseas, because I was so intimidated by the eye shops here, thank you Palo Alto Eyeworks for changing my mind.

I got a pair of glasses there a few months ago (and contacts). Robert was very helpful in finding me something in my price range that suited my needs and was understanding when I said I wanted to think about it. I came back a few days later and decided to increase my price range by quite a bit. He helped me a lot and even gave me a better discount than I expected (as a Stanford student without insurance).
When I picked up my glasses, they weren’t transition lenses like I had ordered. He let me keep the glasses until the new lenses came in. I’ve gone in a few times since then to get the glasses re-​adjusted — I tend to be clutzy and be around other clutzy people, so they tend to get smushed out of shape. He quickly fixes them for me (for free) and is very friendly.
The place is pricier than a big chain glasses store, but I have greatly appreciated the personal service. I have ended up wearing my glasses almost every day, when I had previously been a contact wearer 99% of the time. Consider me a very happy customer!