Mayfield Management Company

I lived at a place they managed for over two years, and in fact, in a unit that the president of this company owned.
I’m not sure it’s possible over this medium to convey the soul crushing awfulness of the experience. I’ll try to keep this short, but I could write a novel. The sheer bumbling crap that they put us through would be like a Laurel and Hardy sketch if it wasn’t our home and money on the line.
1) Non-​responsive
–Even to atrocious problems like raw sewage spewing under the house. It took them a full month to even come and look at the problem. At the time we left, the problem had returned, and again it was not promptly dealt with (and most likely not adequately dealt with the first time if it returned within a year).
There was also ongoing mold and termites that were never dealt with. And this is the tip of the iceberg. If they wouldn’t deal with that, guess how routine maintenance went?
2) Ignorant (or dismissive?) of Landlord-​Tenant Law
I could give at least 5 examples of this, but I’ll stick with two of the most egregious.
a) No 24 hour notice — They could not manage this, even after being asked repeatedly, kindly, in writing, more firmly, it didn’t matter — and even when people were entering basically on a daily basis after they put the house on the market. Seriously. No respect whatsoever for tenant rights, and short of calling the police, there was nothing we could do about it. Awful. Awful. Awful. And could they be in the least bit kind or accommodating about basically rousting us from the house and forcing us to move? Nope, of course not. Narcissistic lot they are.
b) Security deposit return — Outside of the 21 day window, despite initially saying the place was in perfect condition and they were planning to return it on day 5, they suddenly went incommunicado — to all phone calls, emails, etc, and day 21 comes and goes. We start collecting ourselves for a lawsuit, and the stupid deposit arrives on day 24, and only after we left a message threatening to sue.
Again, just incredibly incompetent and disrespectful. And this is at the end of months of daily entries without 24 hour notice, hours upon hours of inspectors combing through the house on weekends, mold, termites, sewage, oh and did I mention illegally disposing of our belongings in storage? you get the picture, with not even a nod to how disruptive this was to us. How about a kind word? Nope! At that point, what are we going to do? Sue them anyway even though the security deposit amount is close enough? We counted our blessings.
These people have no respect whatsoever for tenants.
They took advantage of us every step of the way, did not stand by their agreements, did not take care of us in even the most basic agreements of landlord-​tenant relationships, and are just asking for a massive class action lawsuit. If I were remotely litigious, I would have sued them myself, but I think that’s how awful companies like this scrape by — because most of us tenants rely on karma to deal with folks like this. Who has the money or time to sue?
Please take my advice. Do not rent from any place managed by Mayfield Management! And seriously, why would you ever have them manage your property? Do you want people like this representing you? I’d be thinking about all the trouble they’d be sending my way.
Demoralizing, disrespectful, awful people who take advantage of those with less power than themselves. I’m talking to you Brandon Silversprings, Nancy Radcliffe and John Klimp.
WOO I’m SO HAPPY I DON’T LIVE under their awful hegemony any longer! I’m free!

Very flaky organization. Invest your money elsewhere as this is not the place if you ever want to see it again.

these guys will take your money for no reason, took nearly my whole deposit and used it to repaint the unit even though there were no markings. i provided pictures as evidence and they never picked up my call or respond to emails to talk about it.

This company is completely disreputable. They took over the Curtner Square Apartments in Palo Alto last Feb, and that’s when the nonsense started– turning the complex into «large, loud dog friendly for a price», renting to drug addicts and partiers, and raising the rent at least $ 200 above market. The goal is obviously to drive out the long time tenants, do cheap remodeling so they can charge more rent, and pay for the remodels by not returning security deposits. If the building wasn’t such a rat hole they might be able to get away with it. So glad I’m out of that place.
These are BAD people. They even make Vittoria Mgmt look like saints.