HoneyBaked Ham

After my last review I vowed never to return to to this establishment.
I mistakenly thought from reading some of the reviews that seemed ok, that maybe they cleaned up their act and hired some decent help.
Be careful what you wish for!
Couldn’t be further from the truth.
For some reason that I can’t figure out, those of us that order in advance to pick up at a specific time and date, are given a number to identify your order.
What they don’t tell you is that you will have to stand in a line with those folks who did not place orders in advance, so there is no advantage or reason to order in advance.
When arrived today, there were at least 40 – 50 people in line, an employee was handing out menus for those who needed to order.
When I asked why we had to stand in line even though we placed advance orders, I was told that was the
way it was and everyone had to wait in line. I stated jag it made no sense then to place an order by phone of we all had to wait the same amount of time.
Her answer was «you should have come earlier!
Wow, I don’t know about others but nothing is worth spending hours in line in the rain to have some employee who by her own admission, had only been working there for 2 days, tell you basically, too bad for you!
Called Whole Foods while in line and spoke with someone who actually had a great attitude, customer service skills and said «thank you and have a great day»!!
I guess honey baked hams is able to rest on the reputation of their food and will never need to raise the bar on their service.
Too bad that they don’t care.

Standing in line for an hour in the cold to pick up my ham that I ordered last week when the sales guy told me I would prob not have to wait if I picked up on the 22^nd? Hire more staff honey baked ham! There’s about $ 10,000 worth of business in this line alone.

Great Customer service at Palo Alto location, Debbie took our order, gave excellent advice and this is the best ham around.
Be sure to be realistic and understand that if you are picking up your ham before a major holiday, you need to get there early and expect a little wait.
Doors open at 7:30 — 4:30 closed.
Happy Holidays!

Honeybaked hams are delicious and worth the cost. But customer service at the Palo Alto store stinks. First, I made a phone call last Friday to place an order. The phone rang 15 times; it was finally answered by a harried young women who tried to be pleasant and professional but who was being berated by someone (her supervisor?) in the background. I stated what I wanted and was simply given an «order code” — no name or phone number or credit card number necessary (all of which I thought odd) — and told that I could pick up the ham today, Monday. I called this morning to check if my order was ready…15 rings again, and the same person simply said come in and give my code. I traveled the 10 miles, found a parking spot and the store with difficulty (…there’s no parking lot and the entrance is at the back of the building), and saw a 40-​person line. Hoping that the line wasn’t for Honeybaked, I approached warily. Alas, my worst fear was realized. Disgusted snd not interested in an hour wait, I went to Whole Foods and purchased, without hassle, a spiral-​cut honey ham for a little less money than the Honeybaked would have been!

This was my first experience with Honey Baked Ham. We bought a half ham which came spiral cut, ready to eat. It was delicious.

I got a gift card for Honeybaked Ham and looked online and saw that they had some great sounding sandwiches so I went to the Palo Alto location today around 1:43pm. I went in and the store was empty, no customers, but more strange no employees. I stood there for a few minutes saying «Hello???» Nothing. I saw a bell on the counter that I would get to know over the next 10 minutes because I hit the bell once to start, then after 5 minutes again and again and NOTHING. I called out again «IS ANYONE HERE???» I went to check the hours on the window, nope, they should be open, but not a single person appeared. Great first impression of your business and last. Ridiculously unprofessional… just ridiculous. If they don’t care about their service I doubt they will care about this review. Thank you for wasting my time.

The honey baked hype is real everyone!
I grew up eating honey baked ham during the holidays, so it would make sense for me to serve honey baked ham at my dinner parties. Over the last few weeks I’ve ordered a honey baked ham, honey baked turkey, and prime rib from this place. I already knew the ham would be delicious, but I had my doubts about the turkey and prime rib. Well, my doubts were quickly diminished after my first bite of both the turkey and the prime rib. The turkey surprisingly tastes just as good as the ham! Wow, it was so much like the ham that I kept calling it a ham. Yum… The prime rib came out so juicy and flavorful. It was also pretty easy to heat in the oven.
This is my new go-​to spot for holiday pot lucks and dinners!

I don’t like the ham I bought from them this year. It was dry and flaky.

Long line because only one cashier for debit and credit and with only $ 30 deposits. Otherwise line could be much shorter. Service and food is good though.

Got a honey baked ham right before thanksgiving, kept in frig, slice some to eat on Saturday and discovered it tasted moldy. All of us tasted the ham and had to spit it out. We thought no problem, honey baked has 100% satisfaction guarantee. When my husband went to return ham to store and asked for refund, the person first had to examine the ham. But she didn’t taste it. Then said she could only replace ham. My husband said no. off to back room and another person comes out, ask if they can help. again my husband ask for refund, the person says no can’t to that but can give you gift card. My husband then points to the sign stating 100% satisfaction guarantee and said he wanted a refund. the person offered to credit the credit card. My husband settled on gift card because the ham had been picked up by coworker and it was on his credit card. The coworker gave him cash back. This was our first honey baked ham. over priced and left a bad taster in our mouth with the ham and the service.

An hour long wait to pick up my ham before Thanksgiving. I knew it would be a wait, but an hour?! They had someone that was prepping the free samples. While I enjoy free samples, I would have enjoyed 15 minutes of my time back. They wouldn’t let me use my coupon unless I bought a turkey in addition. Next time, I’ll pick up my ham at the local warehouse.

Nothing compares to the ham at Honey Baked! My family has been getting the ham at Honey Baked twice a year (thanksgiving and my moms birthday/​Christmas Eve) for over 10 years now. I’ve been to the Winchester location as well and I would say that this location is my favorite during the holidays.

I have to say, I absolutely love a Honeybaked Ham. It is such a treat. Being that it is just my hubby, my 1 year old, and myself, their average 7 lb ham is just too much for us to eat! So when I see a tv advertisement for a quarter ham (like 4−5lbs), I am all about it! Um yeah no… that is basically the response I got from the very unfriendly and unprofessional worker behind the counter. I get that they are busy during Easter, but they weren’t busy at all when I went in mid-​week. No line. I asked why they didn’t have any quarter hams and the girl mumbled something and asked for my $ 50 for a ham twice the size of what I needed. No smile, no thank you. Just give us your money and a look of «get the hell out». I will be rethinking my next Honeybaked Ham purchase. The attitude was just too much for me.

Raul helped me today as I made my first-​ever purchase at the PA store.. He was very informative and I bought more items than I had intended, simply because he volunteered extra info. I’m impressed with Honeybaked, and will relax a bit more this Easter weekend!!! Thanks Raul!

I have no connection with the Palo Alto store (except that I live in Palo Alto) but I ordered Christmas dinner from honeybaked ham online. I ordered the Perfect Dinner Combo (which I see they no longer offer on the website) which was advertised to serve 10 – 15. I had it delivered to my mother’s house (Rancho Murieta — which is way out in the middle of nowhere) and it arrived when they said it would.
The ham was good-​sized and could comfortably serve the quantity advertised. BUT the sides were PALTRY. The potatoes were in a quart container (had to buy an extra quart and even that wasn’t overly generous helpings). The green beans were awful (no one would eat them) so it didn’t matter that they came in a little pint container. The cheesecake dessert was plentiful. Ordering from Honeybaked Ham was certainly convenient and I loved the fact that they delivered, but just be aware of how small the sides are and order accordingly.

I was driving home from San Francisco to Los Gatos, I got as far as Palo Alto and hit traffic I got off the freeway and decided to do my grocery shopping to avoid the traffic jam. I ran straight into a Honey Baked Ham store on El Camino Way, their service was outstanding they were able to tell me exactly what was in the pre prepped side dishes and let me taste test! I bought a ham, cheesy potatoes, spinach and they have 3 different bags that are filled with soup mixtures of beans and herbs you add the ham/​ham bone and veggies or chicken, fish etc. Saved myself the trouble of making dinner, heated it up, set the table and opened a bottle my Ridge Vineyard wine and voila dinner is served! The aroma from the food and the flavors were terrific!

Dropped in to pick up some lunch, since the Belmont location closed down, it’s been awhile since I’ve had anything from Honeybaked. I ordered the ham and cheddar sandwich which was to my liking. I really like their sandwiches and asked for the coleslaw side, which was a huge disappointment… I used to get it at the Belmont location, and it was perfect. It basically was a soup of mayonnaise with cabbage slaw. I pressed my spoon into the salad and the spoon just filled up with watery mayo. I hope whoever prepares it will learn about balancing out ingredients. The person who helped me was very nice though.

Hey they are open with extended hours for the holidays and open on Christmas Eve Day. I got in and out in under ten mins this morning. I was so pleased with everyone in this store. They were all so friendly and helpful. Will def be back again.

I went to pick up «Thanksgiving Meal» for the office today and WOAAAA there were lots of people there .two days before thanksgiving :)
But the line moved fast and it was really nice that they gave samples for us while waiting. yummm! Had the turkey breast with some kind of chutney sample as well as the warm mashed potato with gravy. They were delicious but the office pre-​order ham and prime ribs so we didn’t get the turkey.
Anyway. we got the half ham, two whole prime ribs, 2 quarts of Cheesy potatoes, 2 quarts of stuffing, 1 quart cream of corn, 1 quart of cream of spinach and 1 quart of cranberry sauce. Our total was $ 147!!! WOW!!! honestly, I was so shocked! I thought it would be more than that!!! Very reasonable price for the amount of food! Oh, and we didn’t have coupons and the guy at the register was being a bit of an «A$$» when we asked for discounts (I meant, it was ok to refuse to give us discounts, but you didn’t have to go on and on and on and blamed us for this and that!). so that was the price WITHOUT discounts!
The ham was just delicious!!! It was not overly salty and loved, loved loved the glazed on the outside! yummy!
The prime ribs were very tender!!! but it was a bit on the salty side, I ate it with the cranberry sauce (weird, I know!) to tone down the saltiness.
The cream of corn was the crowds’ favorite! Everyone loved it. they licked it clean! The cream of spinach was surprisingly delicious too although. it looked like baby food LOL!!! The cheesy potatoes were good but I personally prefer the mashed potatoes that I sampled hehehehehehehe.
The stuffing… DON’T BOTHER!!! It was gross! sorry… not sure what they put in it (I didn’t even bother investigating because it was just nasty!). it was SOUR!!! weird! and the texture was on the mushy part… I like stuffing to be chunkier!
If you’re looking to have a party and are lazy to cook… Honeybaked certainly has a lot to offer. Keep in mind the food come in COLD, so you need to heat them up.
My only complaint is that the service could have been friendlier (not sure if it was a busy day or what, but the guy who helped us was such a jerk and I felt annoyed by his attitude, we bought lots of stuff from them and deserved friendlier and more helpful customer service). And for that reason. I’m giving a THREE STARS despite their delicious food and fair price tags.

Picked up my ham for Easter on Friday around 11:30 am. The line was out the door and sort of impressive. Even though it almost inspired me to turn around and forget about the quarter ham, I went ahead and waited. It surprisingly didn’t take that long. They seem to have a lot of other merch like hawaiian rolls and a bunch of sides, but I just stuck with the ham. The only thing I don’t understand is why I even both reserving the ham. It seems like the workers get confused by the confirmation number and I could had avoided a long phone call. Oh well. The ham is too amazing and no other spiral ham can compare. Seriously.