Hansen A G Plumbing

My dishwasher was getting clogged, and I called to schedule an appointment. Over the phone, he gave me a quick thing I could check on my own at home (pipe to sink clogging), which did the trick. Really appreciated him being focused on solving the problem in the quickest way possible, rather than coming by for an appointment (even though that would have made him money). Thanks!

Art came over to help with a leaking sink in a house we rent. He didn’t solve the problem, left a puddle of water on our things underneath the sink and wouldn’t answer my questions. He was also quite rude to me in person and to my landlord on the phone– he repeatedly interrupted me when I tried to ask basic questions about what information he needed and next steps, said to me «yes you already said that,» and to my (female) landlord, «I’m going to repeat myself again so-​and-​so,» and seemed angry with her. He seems to have a problem working with female customers if I had to guess the discrepancy in experiences posted here. Send the male of your household if you have to deal with him. When I asked him to calm down, he didn’t apologize. He picked up his wrench. So I asked him to leave. The leak remains.

I called just before 7:00 am and Mr Hansen answered. He had figured out my issue, had a replacement part and was at my home and had the water heater repaired by 11:00 am. A thoroughly professional and competent service person. I will definitely call him again when I have a need. Thank you!

This guy is great!!! I called Art Hansen early one Sunday morning in November, 2014, when my husband was away on business, to ask if he could come to stop a wildly running toilet that could not be turned off at the wall. I was more than pleased that Art answered the phone himself and agreed to come on the spur of the moment to help. He arrived promptly, quickly assessed the situation, and called the water company to turn the water off at the street, since it was not possible to turn it off otherwise. He explained everything that he was doing that day and then the next day in great detail. His charge for the 2-​part/​2-​day work was very reasonable, and I was happy to pay it. Art Hansen is a competent plumber and conducts himself in a very professional manner. I will DEFINITELY call Art again, should dreaded plumbing issues arise.

Yikes! Do not call Hansen! Had a toilet emergency, Art set a time, called me 4 times for more info (toilets are not my expertise), asked for the serial number to order parts before he’d even seen the thing and evaluated the problem, then cancelled on me over the phone when I asked him to honor his appointment and come see it first. Actually, not just cancelled, hung up on me! So, both rude and incompetent. Call Bayshore. Or EJ. Or Guy. But not this guy.

Had a problem with the plumbing under the waste disposal.
Art came within 1.5h of calling. Great and friendly service and he took time to explain all the steps. Decent price. I will call Art again if I have a plumbing need.

This is a repeat of what I wrote on another occasion. We recently again had need of Art’s capable hands for a home plumbing problem. Everything I wrote before applies, so I am gratefully resubmitting this review: I wouldn’t hesitate for one minute to recommend Art Hansen for a plumbing job. We are a senior couple who had put off some plumbing repairs in our 1924 Palo Alto home until we could ignore them no longer. Not knowing where to turn, I looked at the reference page of Unilocal and I was convinced immediately that he was our guy. Art was everything a professional plumber should be and so much more. He’s thoroughly professional, responsive, diligent and highly skilled. Understanding what some of our plumbing issues were (past tense) with our vintage fixtures, he went about remedying our long standing problems. He took pains to explain the nature of the problems and the possible remedies. Had I known how little effort it should take to flush a toilet or to stop a faucet from dripping, we would have called him long ago. I want to add that our problems were not trivial. This was not a question of a washer here or there. Parts (difficult to find) were required, and Art had to return several times to complete the job. He did all work neatly and cheerfully, actually working with my husband to find sources for the parts. We recommend him with confidence.

My toilet exploded, and after reading the Unilocal reviews, Art seemed like a pretty good choice to help fix it. He came immediately, unclogged it, carefully tested to make sure the job was well done, and even left behind the brand new plunger he used to replace my crummy one for a reasonable charge. Very friendly, professional, and punctual – would call again!

Art is a wonderful plumber. We needed a last minute copper pipe soldering job and after searching Unilocal,I stumbled across Art. I gave him a call at 4:45pm and he came within 30 minutes. Very professional and good at his craft. Very fair pricing and he explains exactly what he is doing. Highly recommend and I look forward to using Art again in the future for any plumbing project.

Art’s the best. I was in panic mode when my six-​year old water heater started leaking water. I did a quick google search, only to find an eHow article describing the steps to DIY-​ing. I read the word «solder» and got the hell out of there. I’m not what you (or anyone else) would call a ‘handyman’, so I went down the Unilocal list of plumbers, only to find the water heating biz is a task many don’t seem too specialized in.
Art of AG Plumbing obliged and came to inspect and diagnose. He returned next day with the appropriate parts. The total procedure took less than an hour. He was extremely professional and thorough and also took a quick look at my uncooperative kitchen faucet (side problem). Art even followed up with a courtesy call to see if things were working right (which they were) so I would definitely do business with again!

my first review on Unilocal…
We returned from a trip to find that upstairs toilet had ‘blown a gasket’ and water had overflowed tank leaking through the floor. Art came out within 2 hours of my call. He diagnosed what happened and rebuilt the shutoff valve assembly with parts from his truck, saving me the cost of a second visit. Toilet working again for $ 143. Cheapest plumber visit I’ve ever had! Now if only I can get the ceiling and floors below repaired for the same cost! LOL.

Art came to MY rescue over the holidays as my water heater started leaking very rapidly. I had called my favorite plumbers but with the holidays were swamped or unavailable. I was given Art’s phone number and he was kind and courteous on the phone which rated very high with me. He came over and saw that yes it needed to be replaced and found the EXACT make and model to replace it with, no up-​sells or go with with tankless water heater!
He came over with his assistant and it took about four hours to take out the old one. I had drained it and turned off the gas so it was pretty much cold and empty when he came over.
He checked me out on the new one and did a very nice job cleaning up afterward. I would highly recommend Mr. Art Hansen to my fellow Unilocalers.

We have used Art twice and he has been great both times. He is very responsive, very competent and willing to talk you through the likely reasons for the problems. I highly recommend Art.

Art was extremely helpful. I called b/​c my garbage disposal was no longer working. He walked me through the steps to fix it on my own to save me the cost of having him come and fix it. I got it working in 5 minutes, which saved me approximately $ 130.00. He was patient with me over the phone and spent time on a Saturday night to help me with this. VERY HONEST and HELPFUL! Will definitely use him in the future. I highly recommend him.

We called Hansen plumbing the morning after Thanksgiving when the sink was clogged from the huge prep work the day before. We called 5 plumbers and didnt expect anyone to call us back that morning. Art called us back within 10 minutes of our message, and came out one hour later. He did an outstanding job, was very honest, very professional and was very appropriately priced. We would highly recommend him and look forward to calling him for the next crisis.

Art has been our plumber for many years, and he has done major and minor plumbing projects for us. He is the BEST — honest, skilled and dependable. He responds quickly to phone calls and always goes the extra mile to help you, especially when you have an emergency situation. He also follows up after the job is complete to make sure everything is working to your satisfaction.
I recommend him highly!