Giants Dugout

I would give no stars if possible! Went before game five and guy behind the counter was rude. Two female employees were more interested in talking to each other than helping a customer.

Yes the dugout has moved to the Stanford shopping center. Next door to Macy’s Men’s and Potterybarn facing Sandhill Rd. The store is much bigger

This location is closed. The sign says it has moved to the stanford shopping center which luckily isn’t too far away.

Horrible customer service. Went to store with $ 30 license plate frame that’s falling apart I bought less than 4 months ago and they wouldn’t exchange. Ridiculous. It’s obviously from their store. They need to exchange items that are poor glty.

anything about the SF Giants is best! i loved the store but the employees sucked! no greeting and absolutely no eye contact whatsover! we were even looking at the display case and they didn’t even offer to help us. we walked out in less than 5minutes!

This was our first visit to an official SF Giants store, outside of what’s offered at the yard (AT&T Park). It is packed to the gills with merchandise in a rather narrow and long retail space.
Entering the store, we didn’t see anyone up front or by the cash registers. We wandered around the store for about five minutes when a female employer greeted us as she came from the back storeroom to the front half of the store. I inquired where the children/​infants clothing were and she told me where to find it.
After trying on various items, I pick a ladies jacket that will keep me warm in cold or rainy weather. The selection, given it’s a narrow and long space, was not bad but I would have liked to see more ladies and children/​infant items.
I was surprised to see a small selection of SF 49s products as this is an SF Giants Dugout store.
Service on checkout by the young lady was friendly. She was helpful as I navigated around the store.
There were two male employees who showed up front as my purchases were being rung up. They did not greet new customers coming in… why not? Who knows? Hope they were not management because if so, they need customer service training on how to greet customers coming in, helping customers out and thanking customers on the way out.

Love this store and the newest Hillsdale edition, but really have never had any complaints about anything associated with the Giants. Staff is well-​informed and it’s refreshing to speak with people that are as big of fans as you are.
Went into the Hillsdale store, and was surprised by how much they have (including some 49ers gear).

Found the sales man helpful as he located a pair of xl grey Giants workout shorts for me. I have worn them twixce and the product in amazingly light, quick and fun to wear, just like me.

Black and Orange!
Black and Orange!
It’s a sea of Black and Orange!
Walk in and be greeted with not so friendly peeps.
Browse around and check what you want
Small, Medium, Large. they have it here.
Forget about XS, I tried. didn’t find one
Not scared of wearing shorts that looks like checkers board,
Pull down the manequins pants and wear it on
Now, watch the game
and look at your rockin ensemble!
Caps, Stickers, Jersey shirts,
Shorts, Mugs, Pants. ooh are those slippers?
Get ready to spend more than $ 20 bucks
coz you can’t get items here for two bucks
Peace!

I have to say … This dugout is just like all the others: AWESOME! When you walk in its a mini-​sea of orange and black. I mean what else do people expect o_​O. All of the Giants OFFICIAL products were all in this store just like the others. Yes I didn’t get asked for help, but shoooooot you’re in a store that only sales SF Giants product… WHAT KIND OF HELP DO YOU NEED??? Wait… unless you’re looking for your favorite Giants players jersey, you don’t need help… IT’S A GIANTS DUGOUT DUH! I found what I was looking for with a quickness and luckily someone return a 2012 World Series champion scarf, which was the last one and they’re not getting anymore. SCORE! If you know what you’re looking for and don’t care about the pricing… then yes the dugout is a perfect place. But if you don’t know then I would just go to a sporting good store with limited official Giants gear.

If you walk in here, you will realize that what Cali L and Deborah are mentioning is soo true. I have almost the exact same review for this place. I was the only customer in this store on a Wednesday morning at about 11.30AM, I was in the store for about 10mins, I browsed through everything they had and not a single person, there were 3 customer reps in the store bothered to ask me what is it I am looking for?
I almost felt that they didn’t want me there or didn’t care if I bought anything. As someone else pointed out the selection/​collection is not properly categorized you have sale racks next to brand new Ts and you never know what is going to cost what!
As it is everything in the store was pricier than what you may find either online or other generic stores.

Really friendly service, clean store, nicely displayed, and dog friendly.

For the size of the store it has a good amount of Giants apparel available. Not sure why they moved out of the Stanford shopping. My only complaint would be parking. There’s only metered parking on University Ave. So on a busy day, or the weekend, it could be hard to find parking.

Walked into the Palo Alto store on a Sunday morning with my husband. The store was empty because they just opened 30 minutes ago.
Two employees at the counter. No greeting, no acknowledgement that we existed. NOTHING. Oh, the guy employee’s head was looking up at the television and I did hear him speak… but not to me. He was talking to the girl employee about the morning NIners game that they were watching.
We were there for a total of 5 minutes. We walked out. The two employees would never recognize us in a lineup because they never looked our way.
Disappointing. This corporate store doesn’t seem to care nor do the employees. Yes, you are the Giants and you have the market on Giants apparel but be excited that you’re in the playoffs and show the excitement at the stores. Perhaps if we were greeted and helped I would have bought that overpriced $ 125 sweatshirt that caught my eye.
The Stonestown store, although small, had much better customer service.

Are you kidding??? We went there yesterday looking for a tee shirt, was not greeted when we walked in both employees were «doing nothing» behind the counter I didn’t expect a red carpet just a hello then we looked for about 15 minutes as the man employee walked around clearly doing nothing NEVER asked if he could help. No dressing rooms small awkward unfriendly store will not be back. When we were leaving No goodbye thank you go to Hell nothing. Inventory confusing couldn’t tell where my section was. Now Most consumers like being acknowledged after all Unilocal makes us all secret shoppers. Really bad vibes.

Although I am not sure why they moved from stanford shopping center to university ave, I still love this place. I came in here looking for a Lou Seal Backpack and was sad to find that they did not make it anymore. However the people there were great in helping me look for it and even one guy said he had not seen them in a long time but knew what I was talking about! I love going to a place and having someone at least know what I am talking about or try to help me look for what I am looking for rather than just saying a quick No we do not have it. I hate the fact I want everything in this store but that I cannot hold against them!

I LOVE the Giants!
I LOVE Giants Gear!
Helpful staff, lots of gear, SIGNED stuff!!! what more could you want except the players themselves being there!

Whoa… I didn’t realize there was a Giants Dugout store here! Then again, I don’t frequent Stanford Shopping Center that often to begin with.
Ever since the Giants won the NLCS, I’ve been avoiding all the Giants Dugout stores as much as possible and moreso after they became the 2010 World Series Champions… woo hoo! I’m blaming my avoidance because of the damn bandwagon fans snatching up gear that they’ll end up donating to Goodwill after the 2011 season! Not to mention, back then, the stores had that Blue Light Special, ransacked, outlet mall feel to it, through the holidays and into the new year.
Now that we’re in the beginning of a new season, it was quite refreshing to actually step into a calm and fully stocked Giants Dugout store, that had everything I wanted, even pre-​NLCS goods. I was so excited to see they had the jacket I wanted in stock, I pretty much gave up knowing they’ve sold out forever. Granted, I didn’t buy the jacket, it was great to know that they carried it.
Compared to the GD at Valley Fair, I like this store much better, mostly because it’s bigger and they seem to carry more gear. Definitely worth the 5-​stars!

Although I grew up in LA and was a Dodgers fan, moving to the Bay Area rubbed off on me and now I’m a Giants fan. Since my husband is a HUGE Giants fan, I had gotten him tickets for Game 1 and had to get a bunch of new caps, t-​shirts and a really warm jacket to surprise him.
The lines were crazy but I got in. I ended up getting everything on my list and more. It’s a great store and well packed. The staff are very helpful and friendly.
I’m looking forward to going back and getting more memorabilia and Giants t-​shirts for me.

Came in yesterday to exchange the pet jersey. It was too small for the Pomeranian. The exchange was easy & fast. Then looked around for a gift for my Mother-​In-​Law. Found a good zip down ladies jacket. Then we turned to get in line, and there were 5 other people in line. Amazing how fast that happened. They were trying to do something for some guy, not sure what it was about. Then they realized they should help all the people waiting in line. And they did.
Over All: Good experience again. Yeah I wish the line wasn’t long but it was only an extra couple of mins.