Gamestop

I recently came here to buy a game and I was very pleased with my visit overall. In my eyes, this is probably the largest Game Stop that is in the area. The layout is very unique and is very different from all the other typical Game Stops.
I arrived at 8:45 PM and they were close to closing. They even unlit the «open» sign. However, they were very patient with me and I never felt rushed. They acted friendly and didn’t just be like «oh here’s your game! pay us and leave so we can just finish our jobs.» No that’s not what they did. We took our time and found the game at last.
From what I can see, this place is huge and spacious yet it looks a bit cluttered but in a good way with a couple shelves and carts here and there. If you come ahead of time knowing what game you want is and the cover art is, then it’s pretty easy to locate it. All you have to do is locate the game console and then just find the game. Pretty simple.
Will I return? Sure. But I usually just go to whichever Game Stop is closest to me at the moment but I enjoyed my experience here not only because of this store’s layout but also because the employees managed to keep such positive attitudes which made for a great experience.

Staff is friendly and serving people quick. However, I wish they’d have consoles running for you to try games.

I used to visit this store frequently although not always necessarily to purchase. I recently bought a Nintendo 3DS and stopped in to see if there were any new games that I should definitely buy.
I told the sales person that I’m a casual gamer and definitely not looking for a 300 hour RPG with a vast storyline and hundreds of locations over 6 continents. The sales guy suggested I purchase Tales of The Abyss. And even if I didn’t like it, «You can return the game and get something else.» Wow, what a nice guy — helpful AND there’s really no risk.
When I get home to play the game, I find that it’s an 300 hour RPG with a vast storyline and hundreds of locations over 6 continents. Well, at least I can return the game and get something else. I return to the store the very next day. That same sales rep is there. Not only does he admit that it’s exactly what I said I don’t want, but there are absolutely no returns on opened games.
I still have this game as I’m sure you can imagine. But what I also have is the satisfaction of buying every purchase from then on from stores OTHER than Gamestop.
Nintendo 3DS large version? Walmart
Nintendo Wii? Walmart
Nintendo Wii U? Walmart
10 Nintendo Wii games at between $ 30 — $ 50 each? Fry’s Electronics
5 Nintendo Wii U games at between $ 30 — $ 50 each? Fry’s Electronics and Walmart
20+ games for the Nintendo 3DS, mostly from Fry’s Electronics
Today I’m about to buy the Wii U game ZombieU, it looks like a fun Duke Nuke’em clone.
That one’s arriving in the mail in a day or two from Amazon.
It’s been over a year and a half since I’ve visited this store.

Been in a few times and I have to say I do appreciate the customer service the staff is friendly and knowledgeable plan to continue visits since its Asus l across the street from where I work

We came in hear to browse and ask about the WiiU. The store layout is easy to navigate and very clean. Their selection of games didn’t seem stellar, but who am I? Not a huge gamer nerd, as we don’t play many.
But. .. what made them great was their staff. They were so friendly, excited and truly happy to help us with our questions. I just loved how the guys at the front almost seemed like they were bantering over some silly stuff — so funny! Overall though, they gave great advice, looked up other store information and truly were a huge help!
I only held off one star really because we went to the giant one in San Jose and were wowed by the game arena they had there. Something out of the movies, though honestly it made me laugh a bit. It must be a gamer’s dream!

Great place to pick up a game. I’ve never had any issues here and I’m there more than I probably should be.

Was here for the Xbox One launch. I only waited a few hours to get the new system, and it was actually kind of an enjoyable experience. All the kids working there are very friendly, and the manager is very helpful. I’m not a huge gamer, but all the employees (the manger in particular) really knew there stuff. Don’t bother going to Redwood City if you can come to this location.

I am definitely NOT a gamer but I have a little one who is into Lego games so I do frequent Gamestop and have been to a lot of different locations.
If you have questions regarding new, future releases or existing games, This is a good location to go to. I bought some games here for the lil man and also inquired regarding a game that at the time will be released in a month. The employees are very knowledgeable. You can pre-​order games as usual and they give you something with it free, like a Lego key chain (if it’s a lego game) or a poster.
Customer service is good. Most of the employees that I dealt with are very friendly and helpful. Compared to the other Gamestop located inside the mall, this one is much bigger and definitely not cramped than most of them and very well organized too!
.Game On, Game On

I’ve never written a review and have never been so compelled to until shopping here and having an encounter with REGINALD, as his name states on the receipt.
He helped me get the game I wanted and let me know that I can pre-​order for the new release of the series in October. It’s March right now, and it’s just the Lego series of games, not one of those «I’m going to camp out for a week outside Gamestop so I can be first in line to get this» types of games. I wasn’t interested, and even told him that I wasn’t sure if I was going to be living around here 6 months from now and he goes on and on about the benefits which was just some action figure from the game that I don’t care about.
When I made my purchase at the counter, he asked me if I wanted the rewards card. Whenever retail employees offer me something like that, I always tell them politely that I’m not interested and they don’t have to try to convince me since I know they probably hate going through the whole process of explaining all the «benefits.»
Reginald was incredibly pushy after I gave a couple declines, telling me how I can save 10% here and there.
Finally he said, «Are you like this everywhere you go?»
«Like what?»
«Always rejecting things?»
I was livid at this point and then I explained to him how I’m trying to save him time and breath and that he didn’t have to attempt to make a sale on me anymore, which he then got more defensive about and assured me it wasn’t to «make a sale» but to try and let me save money, pointing out that his other coworkers also have the card and some other regular customers in the store at the time use it too, etc. He would not drop it, and finally I was finished paying and he kept adding in things like «you don’t like to save money?»
The other girl who was working there seemed to have a very friendly demeanor with the other customer in the store and I wish she had helped me instead of the aggressive and insulting Reginald.

Streets of Downtown Palo Alto is full of expensive stores and Restaurants so they had to make this GameStop Blend in. Just because there located in a Expensive area they have to be snotty.

I really liked this Gamestop location. The store is organized, clean, and is much bigger than the locations I’ve been to. They have a large supply of used games for the PS3 which rules. The workers here are super friendly and know their gaming. I will definitely be back to this location!

Very solid location. Staff is very friendly — often I’ve had 15 – 20 minute conversations about various games, from the well known to the hidden, about our excitements and disappointments. Feel very comfortable shopping here.
Also a solid location for midnight releases. Can attract a good crowd of maybe 80 people for more well known titles, and often have free posters and such. The staff get the games out in an orderly manner and I leave a happy customer.

Not too big of a store. It has friendly staff and cool events. Nice displays.

Very friendly and helpful staff. Young man named Coran was very helpful picking out a game that me and my wife could enjoy. We ended up getting Portal 2. Wife isn’t into games that much but wanted to give it a go, Coran took a lot of time helping up pick out a good one and if you haven’t tried it I recommend giving Portal 2 a try. I’ve tried some gamestops and not gotten good service but I was impressed with the service in Palo Alto.

I came here today for the Dragon Quest 6 event and I have to say I do like this store. It’s big, spacious, organized, and has a full, dedicated Trade In counter at the back of the store. Is it really the «Store of the Future»? I don’t know… It’s nice, but it really just seems like a more organized regular GameStop.
I also can’t really speak for the staff since it was an event and they weren’t really doing much regular business. Though the people handling the line were really nice and attentive. The people inside the store seemed a bit more like the ones at The Hub in Fremont– a bit, «Let’s talk to each other about how cool xyz is rather than interact with the customers.» Though all-​in-​all they were nice enough people and didn’t get upset when some of us were only there for the autograph instead of buying the game.
The location is way too out of my way for me to bother coming here outside of special events so I can’t say I’ll be back… Well unless I want something to do after/​before I go to The Cheesecake Factory.
Though a clean, organized GameStop? Yes please!

Clean and organized. Friendly and knowledgeable staff. Lots of demo stations. New store smell! And… I dont have to go to hillsdale mall any more!

Good Location right in downtown and workers don’t bother you once you tell them you are just looking. Very clean and organized compared to some of the other gamestops. Lots of demo Machines too.

This is my favorite Gamestop. It is a flagship store with lots in stock. They have plenty of stations to try new releases on multiple platforms. They also have a large touchscreen library that lets you see demos, screen shots, reviews and inventory. The staff is helpful and good with kids. At other gamestops, i felt second class b/​c i didnt have a Mario tatoo, but not here.

What a great experience! Christopher was able to pinpoint a game perfect for our 5-​year-​old son and also was able to talk the talk about games my husband enjoys. He shared about their game buy back process — which we’re sure to take advantage of as our son gets older — and also about their two-​week satisfaction guarantee on used games.

Possibly the most courteous and friendly staff ever. They make me realize why brick and mortar stores still exist… great demo stations and a knowledgable staff make for the ideal retail store…