FedEx Office Ship Center

$ 8.99 for a standard small cardboard box. Are these made of gold? What’s with the ripping off FedEx?

I can’t believe I’m writing a Unilocal review for a FedEx shipping center, but after the service I received tonight, I thought it warranted.
This is the first time I’ve been to this location, and it’s tucked away in Palo Alto Square near Page Mill and El Camino. Conveniently, it’s open until 8 pm with ample parking (at least in the evening). It also sounds like, given its location and smaller size, it is less busy (meaning shorter wait times/​lines). I came around 6:45 pm, and the place was pretty empty, save for a few customers quickly dropping shipments off.
I had to pack and ship 10 packages this evening, and Gabe was manning the desk. He was incredibly polite, helpful and patient. I wanted to give some kudos publicly for his really great customer service.

I took the time to drive a package to this ship center on Saturday because I wanted the package to be in San Luis Obispo on Monday morning, and there is no Saturday pick-​up from the collection box in my neighborhood. Just learned that the package was sent to Memphis — and will, hopefully, arrive in SLO 24 hours late. I suspect that the package was put in the wrong pile («East Coast») by the one individual working in this small ship center on Saturday; will not use this ship center again.

I can’t say much about this FedEx because I really didn’t need much help or do much there.
I came just for a quick drop off. I called ahead because I had always seen the sign but never been able to see the actual store. It’s tucked around the back of the building btw. But I called ahead and spoke to some girl on the phone and she was very understanding and helpful.
When I got there there were signs to help direct to to the store front. Inside, it’s not the biggest fedex but it has everything that you need. I can’t imagine it gets much of a line either because there was only one person working when I walked in.
He helped to scan my envelope quickly and get it on its way!
They might deserve more or less stars, but this was the rating the receive based on my experience!

This place is tucked into Palo Alto Square. I have come here multiple times for drop off returns (particularly for Zara) and the people that work here are always attentive, super nice, and efficient. They always acknowledge you even if the line is long. Personally, I love that when I drop something off they usually say something like: «We will take care of the rest.» Its a nice personal and responsible touch.

This is by far the best Fedex I’ve ever been to. It’s in an office complex so you have a super professional helpful staff and much much shorter lines.

I came here to return a package with a prepaid label. It should have been a quick drop off and go. The FedEx employee/​manager told me that he could not accept the package because it was «damaged» and should anything happen to the package. He told me he would have to open the package and reinforce it for some nominal fee. I was livid. The box barely had a couple of ridges on it. It was definitely going to make it to San Francisco in one piece. There wasn’t any rips and the box was definitely not crushed. It barely had any flex on it. I argued with the manager for 5 minutes demonstrating that the box was still structurally sound. Honestly, if ever reuse a box that has been shipped, that guy would never accept it. I’ve reused several boxes through countless different couriers and never had a problem like that. I took the same box to another FedEx location and it was processed without a problem. The item made it back to the location without a problem. Go somewhere else to drop of prepaid labels with used boxes.

They take passport photos… for $ 14.95 (for two). Not cheap, but there was no wait, and I got my photos in 5 minutes. They location is a bit difficult to find, tucked away with an entrance facing the center of the Palo Alto Square buildings, but I can imagine that it’s pretty convenient for all of the office workers to have a service center so close to work. Service was friendly and professional.

Great customer service, always get the job done.
Russell and Louis both have been very helpful, this is now my primary fedex location

I gave this FedEx a 2-​star review last month, but after working with them two or three more times, I’m upping it to a four.
Russell has been fantastically helpful with my various projects — many of them last-​minute ones. Once, I needed 40 copies of book printed by 10:30 am the following morning — he told me that their office wouldn’t be able to have it done in time and asked if it was alright if he sent the job to the FedEx office on California Ave. He handled everything, I dealt with whatever I needed to straight through him, and all I had to do was pick the books up. He has my CC on file so he sorted out the charges and it all was easy and made sense.
Russell, you’ve totally changed my mind on your office. Kudos, and good work. I’m definitely going to continue working through you guys.

This is a great FedEx Office. The parking is a bit difficult but free. The staff, especially the manager, are helpful and open. These guys have saved my ass several times. Rock.

I was in dire need of Fedexing a shipment yesterday and it was past 5pm. I called this store and spoke with Jesse. He informed me that I could drop off as late as 5:45pm and it would be shipped out to L.A. that night. Hooray!!!
I drive down to the movie complex area (AKA Palo Alto Town Square) and drive around the entire thing without seeing the glowing FedEx sign. What the heck?! Where are you FedEx? Finally I park my car and go look at a sign. Building 4 (Closest to El Camino). Ok.
I run down to building 4 and there, in between 4 & 5, I see FedEx. I step into the store and there is a line, of course, but Jesse asks if I’m just dropping off and takes my envelope from me. Thank you. No need to stand in line. HOORAY!
Thank you Jesse for being so friendly and helpful. Thank you FedEx for taking my package after 4pm. :)

This Fedex location is the best. I hate to say it and bring crowds, but on the other hand it deserves to thrive. Everyone at this office is efficient, helpful, and polite. I have been using this branch since 2004 and have never had a bad experience. Jesse (sp?) is the greatest but everyone is good. Also, I have never ever had a delivery problem or a late delivery out of this branch. No lines, no incompetence – just a pleasure in every way.

The guys that work here are absolute sweethearts and always greet me with a smile.
However: Were are your gentlemen manners!!!
You know your door is super tough to open, especially when I approach in 4″ heels and 3 packages weighing around 15 lbs each stacked on my arms and cradled to my chest with my finger tips. Please, one of you three show some old school chivalry and dash around your beloved counter and open this frickin’ stubborn obstacle. I can’t even push my decent-​sized bootie against it since this door opens outward. Yeah, yeah, I know, it’s a California earthquake and explosion code requirement.
So instead you young and capable boys make me do a little balancing act outside like I’m the dial-​a-​circus and watch me push boxes against the wall while trying to open the door handle with my pinky finger. I get it, it’s amusing to watch the blonde struggle, but at some point one of you guys must have that manly instinct to help the female in trouble… This has not been the case in 2009 or so far in 2010, but I’m not giving up hope on you boys! Maybe I’ll send a fedex letter to your moms instructing them to teach you some overnight priority manners ;)

Many locations are good to do business with but If you want a place to go that is off the beaten path this is the place to go. It’s a hidden location with great knowledge of shipping. In addition they also are printing orders like banners and other Kinko’s related projects. If your not in a rush you can drop it off and pick it up latter or have it shipped to you.

This FedEx Kinko’s center is right within walking distance from my office building at the Palo Alto Square. Such an easy convenience to have it here when I could just take a break and drop off the packages instead of driving to a drop box.
I’ll miss this location dearly when we move to our new office in Redwood Shores.

Another one of those ship only centers sans Kinko’s It’s tucked away in the Palo Alto square center near the movie theatre. When you work with the many legal firms that are located off the Page Mill corridor, it’s inevitable that you will be expediting documents via this locale.