Door Dash

Terrible experience as the coupon they sent didn’t work and it cost $ 6.50 more than if I had simply ordered the same meal from GrubHub. I was expecting it to be faster but service was slow (53 minutes) so my food was clammy cold and the driver completely unprofessional (stank of cigarette smoke and looked like he hadn’t showered in a week– and I’m a musician so normally the grunge thing doesn’t bug me!). I called the restaurant to complain and they didn’t even know about the order bc they said DoorDash doesn’t work with them.
Now that I’ve looked into it, I can’t believe DoorDash marks up the menu prices by 20% either without telling you (just compare their price to the GrubHub or restaurant website price before you order). The only time I would consider using DoorDash again is if I get another $ 10+ coupon and it’s not from a restaurant they’ve marked up!
Everybody save yourself!

Worst customer service ever and you’ll be charged more than 50% in fees.
Pros:
— they deliver food from pretty much anywhere
— app is easy to use
Cons:
— they up charge $ 1.00 — $ 2.00 on ever item of food you order (if you order a sandwich for $ 3.00 it’s $ 4.00 on doordash)
— 6.99 delivery fee
— you also have to tip the driver after the above fees
— food arrives 50% of the time cold and 80% of the time wrong orders
— customer support is the worst, you complain, they try to redeliver and food comes an hour later ice cold again
— they ban you if you complain too much
Let’s do the math:
$ 30 worth of food (3 items for $ 10 each)
+$ 6.99 order fee
+$ 4.50 (1.50 X 3 meals up-​charge on each meal)
+$ 4.10 (10% tip on everything plus fees)
+$ 2.55 tax
$ 48.14 total
An Additional $ 15.59 on your original $ 30 worth of food (not including tax). More than 50% of your total cost of food in fees, up charges and tip.
I’m finally done with these guys. I hope you are as well.
Spent $ 1,000’s with these guys and they still treated me like the poor cousin. Customer Service Fail.

Avoid at all costs. DoorDash delivered the wrong food to me. OK, things like this happen. Their «resolution» was to offer me a $ 6.99 credit (the delivery charge) and STILL charge me in full for the order, which was $ 11.50 plus the 20% tip. We are not talking a lot of money here but you do not charge for the delivery fee or cost of an item which is wrong. Customer service 101. I have gone 4 emails with customer service, which is a disaster. I have been forced to dispute the charge with my credit card company. This company is terrible. They would throw away a lifetime customer over a few dollars.

$ 2.50-$ 3 markup per restaurant item + $ 7 delivery fee + tip !!!
And a menu that does *NOT* make it clear in any sense of the word
These guys take money from both sides of the transaction *and* their customer service is *not* «empowered» …
There is *NO* reason to use these guys ever again based on the competition’s pricing models
$ 25 upcharge vs. menu prices plus $ 7 delivery + $ 3−5−7 tip on $ 85 meal for three?
NEVER USE THESE GUYS !!!
Pissed off in SF…

I have personally ordered from Door Dash once, and been part of a dinner order that my parents made a second time.
The first time I ordered, I wasn’t feeling well and really wanted ramen. A lot of the restaurants in my area that were offered on DD were places I had never been before, and I’m not a real risk-​taker when it comes to cuisine so I played it safe and went with an order to Vegetarian House. The gal who «dashed» my soup was pretty efficient despite the fact that my apartment is kind of hard to find and though it arrived just a skosh less than hot, I can’t fault anyone for that because of the nature of getting soup delivered to you — it’s bound to happen. The ramen hit the spot, so that was that.
A few weeks later, my parents wanted to order from a place called Tomato Thyme (another spot I had never been) and, after checking out their menu on the app — which was pretty easy to use and fairly intuitive — was excited to try a calzone. It turns out, unfortunately, that my sister was having a rough day at work so we also ordered her some pizza, because pizza makes everything better. To make her bad day worse (and a long story even longer), when Door Dash arrived, her pizza was nowhere to be found. I realize that this could also be an issue with the restaurant, but missing a whole pizza is kind of a… thing; especially when you have the option to note that you would like to be contacted in the circumstance that the restaurant can’t fill your order AND actually exercise that option. We weren’t called, three meals arrived, and one was down for the count with no resolution in sight.
All in all, it really seems like Door Dash is a great way to try places you otherwise wouldn’t, but I am not always interested in paying a delivery fee when I think about how I could go get stuff myself from places I am familiar with and possibly be more satisfied with the fruits of my minimal labor. I am not ruling out Door Dash for convenience purposes in the future, just not super into the idea of using it everyday.

When I first tried Doordash they were awesome. But since they’ve grown in the last year the service has gone way downhill. Some drivers are great but some are just awful. I have lost count of how many times my order was wrong (missing or incorrect items), late (very late) delivery, and drivers who can’t seem to follow read directions and get lost (can’t find restaurant or can’t find my address.) I am so frustrated right now… been waiting 2 hours for my dinner. This is the last time I’m using this service. Doordash get it together!

I wish I could give Door Dash ZERO STARS and here is why:
The drivers do their best, but DOORDASH customer support is the worst in the history of support. I can understand hiring anyone to be a driver, but you shouldn’t hire anyone to be customer support. Terrible.

Wow, Awesome service!!!
Gunned up, ordered and had awesome communication from door dash via text from completion of the order to the delivery at door !!! You guys are awesome!
As far as some of the other reviews, I know you can get ordered wrong from the restaurants because” been there, done that” so many times personally! So I would not blame the driver …
As far as confirming what’s in the bags… I would «Not» want someone (the driver) going through my food order!!! Ewe!
So huge kudos to door dash on our fist sigh up, and Alex the driver was very pleasant and also called from the Resturant when it was taking some time :))

DoorDash has THE worst customer service. Actually I don’t even know if that’s a valid statement because it doesn’t seem to exist. On their website, they pride themselves on deliveries in under 45 minutes, but we waited almost 2 hours for our meals. I even called the driver to see what was going on about an hour and a half later and he didn’t even receive the request until shortly before I called. I looked for a customer service number or an email to contact them about my experience, but they don’t even have any means of contact except for their Facebook page so I left a post. More often than not, I saw complaints about DoorDash and literally one person trying to make amends to each complaint by commenting with the same generic message and coupon of $ 15 for $ 20 or whatever. This company is a joke.
I personally would not recommend this service nor will I be using it again.

I have used Door Dash many times and have always been happy with the service. Tonight I looked closer at the receipt on the bag and compared to the app order. Door Dash not only charges a delivery fee of $ 5.99, they charge more for the food. Look at the photos as an example. I won’t be using them anymore…

I placed an order for Jack’s Prime through Door Dash today. It was my first time using Door Dash and I was pleased.
The app said 45 min for delivery and it showed up on time, plus the food was hot, fresh and exactly what I ordered.
I plan on using them again. Delivery service from local pizza joints takes longer.

Door Dash has the same problem as Über does. They will hire ANYONE with a pulse. I give a place 3 chances to let me down, DD has exceeded those chances. The first was that a restaurant did not acknowledge an order. I had to keep checking the app for updates and after 2 hours, I had to call. The second was I ordered ahead of time for a scheduled delivery. The delivery was late and the food had been sitting out since I placed the order 4 hours earlier. The 3^rd was missing items.
A couple times I could smell the drivers breath. Lets just say it wasn’t flowers. One other time, there were several people in the delivery drivers Car as he pulled up. Wonder what they were doing with my dinner? Glad I threw it out.
How hard is it to find someone competent. How hard is it to walk in to an establishment, pick up an order and drive it to its location in a reasonable time.
When DD hires experts in logistics and competent IT and customer service people I might give it a try. Then hell froze over.

All I’m going to say is that my last 2 orders were 30+ minutes late. A measly $ 10 credit for taking almost double the time to deliver food is simply unacceptable for a delivery food run business or offering to reorder the food at no charge and making me wait another 30 – 45 minutes on top of the time I’ve been waiting is blasphemy. The compensation covers the delivery fee and tip itself, so not much of and compensation because I really shouldn’t be charged the delivery fee or tip. I introduced all my coworkers to doorsdash and will let them know about this experience. I will now introduce them to OrderAhead and Caviar and tell them how their service is great.

Twice bitten, twice shy… First order with them a a month or two back and they took my order only to call me back and tell me the restaurant was closed. I then called the restaurant to find out they were opened and went down and picked up the order myself. (BTW the restaurant was quite ticked to find out this as well as all of their locations were affected by this and the clerical error on PoorDash’s part cost then thousands of dollars in business that night.)
Now come to New York. maybe they do better on this coast. Placed an order for Shake Shack (Danny Meyer your should know better) that was 20 minutes late and the order didn’t match the receipt in the bag and the receipt in the bag didn’t EVEN match the stuff that was next to it in the same bag. See posted pictures.
Oh and everything was cold. And now a lesson in the second law of thermodynamics — putting cold milkshakes on top of hot food is a bad idea for everything. Heat rises and cold sinks.
You encounter someone that sucks this much you may date or marry them but you certainly don’t order a meal from them.

I applied some gift cards to my account and doordash closes my account without explanation. I ask them to refund me back my money and they write back saying I used a stolen credit card and will keep my money.

i am typing in all caps because i literally would scream at the top of my lungs to whoever would hear me.
i am very familiar with your site. i know how it works and i know that the restaurants listed in my area are always ordered from «preferred» to «other open» then closed restaurants are at the bottom of the list. on my lunch hour, i ordered from corleone’s italian food. $ 18 worth of food and i was feeling generous an dleft a $ 4 tip for the driver.
i kid you not, at least 20 minutes went by and no movement on my order.
at 2:20 pm, i receive a phone call from a «dasher» saying that the restaurant i ordered from is closed.
i immediataely become enraged. first of all, she stutters and takes about 2 minutes to explain that the restaurant is closed
second, she does not give me the option to refund my transaction immediately– she simply says «so you will have to place another order»
third why did it take door dash or the dasher or whoever to realize that the restaurant was closed? after i sent the order in to door dash did it just sit there for 20 minutes before someone thought to call the restaurant?
fourth — i have lost my lunch hour. thank you.
fifth — door dash, im getting growingly pissed o ff with yhour service. i know you charge inflated prices for the food and i get that you need to make aprofit based on the convenience. however every time you are less and less convenient! we ordered from buffalo wild wings often until the driver got lost and our food got cold, resulting in a complaint and now buffalo wild wings is no longer on y our list. your drivers are clueless an dhave to calla bout 5 times to get the directions right — have you heard of gps? there are waaaaaaaaaay too many freaking notifiations sent. emails. texts. phone calls. more texts. more texts. more emails. stop! if i wanted to be so involved with my ordering i’d do it myself — this is truly inconvenient
sixth — there will n ow be a hold for $ 22 on my card from my financial institution.
seventh — i attempted to «chat» with a customer service rep but guess what — they ditched the chat or never responded at all!
eigth — did i mention i lost my lunch hour to deal with your crap?
ninth — this is absolutly unacceptable and deplorable customer service and i will not shut up about this to anyone unitil this major inconvenience is ameliorated to my satisfaction. ( Unilocal bomb, incoming)
tenth — why in the ***world*** would this restaurant have been listed as open if it was in fact closed?
i very much look forward to hearing from someone at door dash very soon.
feel free to inconvenience me anytime once again.

ALWAYS late causing the food to be COLD if you order something hot. I like Eat24 although they don’t have as great of a selection.

This business needs to be reported for bad practices. We ordered food in the evening from a local Mexican restaurant. The food never arrived and we saw that we still were charged for the missing food. The total amount was $ 27.75. After complaining that the food never arrived we got a response from the Doordash team apologizing for the mistake and they will offer «doordash credits» instead of just refunding our money. Also, they only gave credits for $ 18.38! So they should keep the 9 bucks for delivering zero service? And I don’t get any money back but am forced to use the service again with my credits?
I am moving to Caviar for all future food delivery. Stay away from Doordash. They may work once or twice, but eventually you will be sorry you stuck with them.

THIS IS A JOKE.
Seriously… this is horrible delivery service. DO NOT DO IT.
My food arrived cold, messy, unlabeled, disgusting… need I go on? Oh and they don’t do refunds… only credits. BAH HUMBUG.
This is not a good business, actually they shouldn’t be a business at all… they probably aren’t. It’s probably a scam…

Warning! both my roommate and I had our credit card numbers stolen shortly after using them for DoorDash orders. The credit card I used was one I that I hadn’t used online in months, and I placed the order from my home, secure network; within 1 hour after paying the Doordash order, my account started getting hit by charges from mysterious places in China and my credit card company was on the line questioning what was happening. After I got the credit card cancelled, I tried contacting Door Dash to alert them to this problem and got a rude, stupid canned response from «customer service» basically saying that since THEY were able to charge my card (just before the number was stolen and the fraudulent charges started appearing), they saw nothing wrong with THEIR system.
Needless to say, my roommate and I will never order from Doordash again since the company chooses to ignore this potential security breach of their payments system.