Crimson Mim

Totally agree with the reviewer who had a poor experience here. I’ve had a few, and only feel compelled to write a review because I just had another one.
Yes, it is a cute store in Town and Country, and has the cutest selection of clothes out of the whole shopping center. But their SAs have attitude and are pushy — an icky combination.
Today I asked if they had a sweater I liked in a different color. The response was a short «No.» (she didn’t bother to check). I said, «OK, because I thought maybe you might have it in a different store.» She said, «We only have two stores.» I said, «Oh.» Then she said in a really abrupt and condescending way (in a total non-​sequitur), «We carry only the most unique, rare labels here. You can’t find them anywhere else.» In a tone that suggested I didn’t know any better, so she should educate me.
Um. What’s embarrassing for her is that I used to work as a buyer for Barneys New York. Philip Lim? (w/​a store down the street from where I lived in NY)? Graham and Spencer? (carried in Intermix in 2006?) Rachel Comey (really???) I’m not trying to be a snob in return, but I seriously did not understand why she felt the need to assert a weird superiority about the store. When I just wanted to know if they carried a sweater in a different color.
Another time I was in the store and this SA was trying hard to sell me on a coat that I wasn’t sure about. She was being super pushy. I turned and asked my son (4 years old, who has special needs) if he thought I should get it, and he shook his head in his cute little way. She actually said, «What does he know?» I’m not kidding.
I love shopping — and with sweet, knowledgeable, fun SAs, it can be a great experience. I’ve been to the Los Altos store and there the SAs were lovely. Here in PA, though, I cringe every time I walk in because I just don’t know what I’m going to get. The amount of attitude they sport here, combined with a lack of real understanding of labels and fit and style, for a mid-​level boutique in a ‘burb, is crazy.
Today I was close to buying the sweater but walked out. Prior to me, another woman was about to buy a couple of sweaters, but due to their high-​pressure sales tactics, she also left without getting anything.
Too bad, because it’s a nice store and they should be more careful in screening their salespeople if they want to make sales.

I really love this place — for the clothes, the handbags, the jewelry and the shoes!
Best of all are the people — CeCe, Becca, ALL

when i walked in i was greeted, which deserves a star. but, then i asked a question… what was i thinking? i simply asked, «how does this store differ from the crimson mim in los altos?» my question was met with a brusque response, «completely different.» ummmm OK, that helps. so, i followed up with, «do they have more casual clothing, different brands???» that’s when steam started to come out of her ears, «they’re just different» i turned around and headed straight for the door, after a brief pause she asked, «is there something you’re looking for?» too little, too late. i left with a very bad taste in my mouth. her body language and her tone of voice made her come off as a pretentious b**** excuse my language, but i don’t know how else to accurately describe her. i know that service is highly variable and maybe you’ll come in and get treated with a little more respect, but i just needed to vent.

Crimson Mim has been one of my favorite stores for the past five years. I feel like I have my own personal stylist every time I walk through the door. They have a fabulous selection of unique, stylish clothing. They are always so helpful and friendly. They have a good sense of my wardrobe and will remind me of items I have purchased in the past and find ways to combine them with new things in the store.

Crimson Mim is my new favorite clothing store in Palo Alto. The location (Town and Country Village) is perfect and I love their selection of merchandise. I can find my favorite brands Philip Lim, Whit, Graham & Spencer, and A.L.C there. The staff is helpful and knowledgeable about the brands and very welcoming. I love going in there to find something new and different to add to my wardrobe. I am so happy they opened up another location in Palo Alto.