Byers Eye Institute – Stanford Hospital & Clinics

**This rating is specifically for Dr. Jill Beyer, O.D. Optometrist**
Looking for a highly rated specialist who could help me figure out why I was having a reaction to my new contact lenses, I found Dr. Jill Beyer, O.D.
It was easy and quick to make an appointment with her. I must have been one of her last appointments that afternoon, as I had a short wait.
Dr. Beyer was knowledgeable and nice. She figured out that I was having an allergic reaction! So she recommended eye drops, a switch in contact lens brand, a new brand solution, and a new brand of saline.
Thanks to Dr. Beyer, changing my whole eye care routine solved the problem.

I came hear for a glasses and contacts prescription. The prescription they wrote for contacts has me as far sided and the one for glasses is nearsighted. They clearly got the sign on the correction switched, but after a week and nearly a dozen calls to the office, I have yet to be able to speak to someone to get this resolved. All of the phone support is handled by Stanford health care, and all they can do is message the doctor and ask him to call me, which he never does. Stay away from this place. They are not competent and when they make mistakes, they can’t fix them.

Super super long wait. Be prepare to spend at least half day here for a simple «wanting a 2^nd Opinion» kind of appointment.
Doctor and Staff seemed friendly and professional, but my appointment was interrupted and cut short because how busy the doctor is. After 2 hours wait! Seriously?!

I had a disappointing experience trying to determine whether Katherine Warner (who was recommended to me by Stanford) of the Stanford Eye Institute would be a good optometrist for me. I was looking specifically for an optometrist who had solid experience with multi-​focal gas permeable lens. So I asked if I could talk with her to better understand her experience. I was told by her assistant that this would not possible except in an initial (read: paid for) consultation. The assistant relented somewhat and said she would pass my questions onto Ms Warner.
The assistant called back later and was very pleasant. But she said that «without know my corneas and prescription, Ms. Warner could say nothing until she reviewed them in an initial (read: paid for) consultation.»
My questions had nothing to do with my eyes, but were about Ms. Warner’s experience. It seemed clear that she determined she had no reason to attest to her experience, and would, perhaps, discuss her experience upon me paying for an initial consultation.
I found Ms. Warner’s response both disappointing and unprofessional. To not spend 5 minutes on the phone with a potential client recommended by Stanford seems surprising.

Top notch doctors, especially Dr. Peter Karth who is a clinical instructor at Stanford, with expertise in vitreoretinal disease and surgery.

The Drs are good but wait is horrible. After 1.5 hours, I am still waiting to see my Dr. Yes, you heard it right 1.5 hours. During all my visits, I consistently waited for more than an hour.

My family has been going this place and even before it had moved to its cuurent address from Menlo Park. Since 2008.
Nice doctors and nurses and staff.
Unexpected waits and delays have been there but some patient emergencies and other incidents might have been the reasons that are things in common elsewhere.

I usually try to be positive and I’ve given this place numerous attempts to make things right, without success. I’m giving one star because the building is nice… but that’s ALL they have going for them. The lines are always crazy long, even to check in, and even in the morning. After check in you have usually an hour to two hours (no joke!!) wait for some doctors. What’s the point of an appt!!! After my first visit I was charged $ 600 for my visit (and I have vision and medical coverage). I tried calling their billing office, which is off-​site, and no one has ever answered and their voicemail is full. Then they would not release my records/​prescription so I could go see another doctor. So here I sit again… waiting, again, to be seen to get my records releases. I work on healthcare and have never seen anything like this… even on ERs around the country. I would not recommend this place. Bigger isn’t always better.

I come here for my routine eye exams and the place is top notch. The nurses and doctors take their time with you and make sure they are not missing a step. Only hard part is getting in… I had a rough time since I was a new patient transferring care. I had so much trouble seeing a doctor since my medical records hadn’t arrived and my eyes were bugging me so bad. After much leg work, I finally made it in. and I sure hope that it stays worth it.

Had recent eye surgery here. Surgeon and team were excellent, and entire supporting team were also excellent! 100% professional, yet friendly and caring.