Barbeques Galore

The worst company on the planet. Bad customer service. We have a BBQ Galore Grand Turbo in our outdoor kitchen. It burned down and it was still under warranty but the company refused to take responsibility by simply ignoring phone calls or responses. They basically make life difficult for the clients. Terrible after sales. Do not buy here.

Beware this company does not honor warranties. They wasted four months of my time w a very expensive grill that literally burned out. Thank god my family wasn’t injured. Then they didn’t honor nor replace grill. It takes a lot for me to write a negative review on a business because it’s very hard to run a business. But I want to warn others so they do not experience this extremely bad customer service from a company that only wants your purchase.

AVOID! AVOID! AVOID! BUY ELSEWHERE!!!
Very disappointed on many different levels with an after sale service with this store. No issue with the initial sale process when buying a new grill. However, when the corporation changes ownership, they discontinue manufacturing a specific grill or you are out of warranty you will be discarded like garbage and left to fend yourself with your BBG Galore grill.
Case in point. It started with things to come when I tried to purchase a cover. I was told they cleared out all stock and could not recommend another source to obtain a fitted cover.
A year later my grill was burning unevenly. Over the phone it was suggested to replace a regulator hose. An easy fix which i completed. Unfortunately, that didn’t correct the problem. Called back to schedule a service call. I paid for the call on the phone and was told I would need to confirm with a service center next day with time and day a tech would come to my home. To facilitate the repair, BBQ Galore service ask that i take photos of the problem so the correct parts would be brought to service the grill. After doing so I received a call back telling me my money would be refunded. They further said the grill was discontinued, OEM parts are not available.
No offer was made to send a tech out out to attempt a repair regardless if after market parts could be used to correct the problem. I requested a recommendation who could work on their grill without success. I think its wrong a company tells you to look in Craig’s list to fix their grill and you are on your own from here on out. Furthermore, I had to follow up to get a credit back on my charge card for a service call they agreed to.
Avoid this retailer if service after the sale is important.

Mr. Allen P, sorry but your stated goal of customer satisfaction is in need of work. All for want of a $ 13 grill brush.
Bought a brush from your store a few months back as a backup to the one I had. Finally it came time for the BBQ Galore 3 – 1 brush to step up and clean the grill. The wire brush side loosen the crud nicely but flipping over to use the scrubber side was not as successful. The scrubber fell off. Trip to the store.
Showed the broken but clean brush to your employee. He asked to see a receipt. I answered by saying I didn’t have one. He responded by saying they have a 30 day warranty, store rules, tracking, etc. I sarcastically corrected my earlier statement to him of purchasing it two months ago to 2 weeks. I don’t think he appreciated the humor. So, he takes the brush to the back room for a few minutes. Returns, walks over to the brush rack and pulls a new one. He walks over and hands it to me with not an apologetic word.
Mr. P., obvious store brand product failure. Why hassle and waste customer time for $ 13? Btw, the new scrubber is beginning to lift after 5 uses. Perhaps a better adhesive or keep selling a marginal product?
Not returning to store.

I’ll just add one more voice to the complaints about the customer service here. The bottom line is that if you’re going to spend $$ for something that will be a big part of your life, you want to buy from someone to whom the sale is equally special. You want someone who will help you make sure everything works out right. That is NOT Barbeques Galore.
We ordered a grill, some cabinet doors, and a couple drawers for an island we were putting in our backyard. Dave was very helpful in every way except that he managed to give us the wrong measurements for the drawers. As a result, the contractor build the wrong opening. When I subsequently had to take the drawers back, we discussed the issue with the manager. I was open to just buying the larger drawers that would fit the opening Dave had specified. The manager however wanted to charge $ 150 restocking fee. When I protested that this wasn’t actually our fault (nor our contractor’s fault since it was Dave that gave us the dimensions. .. I should note that the correct dimensions were not even in the catalog, so there was literally no way we could have messed up on our own) the manager’s response was that he wasn’t even required to take the drawers back and that I could either keep the wrong drawers or pay the extra $ 150 and buy the more expensive drawers to fit the opening.
IMO it’s a smallish thing in the grand scheme of a $ 5k barbeque island. Again though, regardless of how much money is important to you, you probably want a store that’s willing to be your partner. .. that’s willing to own up to mistakes despite «corporate policy» and help you make things right. Barbeques Galore is DEFINITELY not that place.

My husband and I ended up here because we had time to kill, this was one of very few BBQ places on the peninsula and a new BBQ is on our list to eventually purchase. Park on the street as the back parking lot get’s really full from the Starbucks and food joint next door. The lot only fits about about 20 or so cars.
When we walked into this place it was dead but it seemed like they had a good selection of BBQ’s ranging from the good to high end grills (high end meaning chef grill). The prices are a slight bit high but you get what you pay for. We want something that’s going to last at least 10 – 15 years and the people that work here were fantastically helpful and knowledgeable, specifically Tommy, who owns 3 grills and seems to be a rad chef!
Definitely check this place out if you’re in the market for a grill. You can get your questions answered and there’s no hassle to buy.

PREVIOUS BAD EXPERIENCE RESOLVED
I was previously very disappointed with BBQ Galore arising from an issue that occurred with a Big Green Egg that I purchased from them. However the CEO of BBQ Galore wrote to me based on my negative review and offered to help. It was too late to deal with that particular problem but I decided to give them another chance when the opportunity arose.
I recently ordered another Big Green Egg from BBQ Galore and the experience was infinitely superior. They really took care of me. Credit where credit is due.
It is always nice to deal with a store that fixes a problem when it occurs. BBQ Galore did just that. My compliments to the CEO and his team.

Terrible experience. Very nice at the beginning of the process before they had our money. Afterwards, their customer service is an absolute disaster. Strongly recommend to avoid at all costs.

This store caters to those who are more interested in show, than actually barbequing. You know, the yupsters who believe they need an outdoor kitchen, no just a bbq pit to grill meat on.
They have huge mark ups on their products. And the accessory selection is not that great, you’re more likely to find what you need at the big box stores.
The customer service is lacking as well, we were ignored by the staff. Really? In this economy you feel it’s okay to slack on customer service. Guess what? I don’t have to spend my money with you, and didn’t. I realize, in the great scheme of things, a $ 1500.00 sale isn’t that much, but I gladly spent it with a business who earned it, by making me feel welcome.

Beware of the cost of BBQG replacement parts ! ! !
I have long been a fan of BBQG, having purchased two 38″ Grand Turbos, and having friends who have purchased their grills on my recommendation. These grills are good solid products.
I was shocked this week when I went to order a «flame tamer rack» replacement part. This part cannot cost more then $ 5 to manufacture and they are telling me that they are charging me $ 261.

I didn’t actually look at any of the grills because I already have a smoker.
I came for the side stuff.
They actually have a great selection of smoking woods, which is exactly what I needed. Everywhere else I’ve looked, I could only find Apple & Hickory. Barbeques Galore carries Cherry, Oak, Apple, Mesquite, Hickory, Pecan & Alder, and even carries big bags of ‘em, instead of only the tiny ones.
They also have interesting copper coated grillware which I had never seen before. Not really sure what advantages copper gives, but they weren’t all that more expensive than the stainless steel, which I thought was interesting.
In addition, they have a nice selection of BBQ sauces & rubs. A much better selection than grocery stores, but the best stuff still wasn’t here. I guess I have to stick with the internetz for rubs.
The store was empty, so it was fun talking with the employees about smoking, which I’ve just recently gotten into. (Although, I think they were disappointed that I already had a smoker and was only looking at the small things instead of buying a grill).
The place is also extremely well cleaned. It actually felt kinda strange how clean this place was.

Bought a BBQ last week after doing a little research. It was cheaper here than at Costco by $ 100 and came with a few extra amenities. Was told it would be delivered by Tuesday and I would receive a phone call Monday. It’s Wednesday now, so I call them up, after not having heard anything.
Well, I see they have you down for a Saturday delivery…
I was told Tuesday, by you, last Saturday.
Haven’t they called you yet?
No.
Well, I can email them…
Update: There was a very quick response, which I am happy for, after having been told they had already gone home for the day. Hopefully even though it is late, we can get our BBQ shortly.
Second Update: The BBQ came missing parts, missing pieces. I gave them a week to fix it. Nothing. I called them. I am still waiting for a call back. It’s been over a week. Not good.

I honestly expected much more out of this place. They had a nice selection of really high-​end stuff — the kind of grills that you would buy if you had a huge outdoor living space, complete with outdoor kitchen. And they also had small, traditional charcoal webers that my family had back in the 80s. There was a very surprising lack of middle ground here, which was what we were looking for. And the staff was not all that eager to help.
Needless to say, we ended up buying our grill from amazon.

My first stop for all my grilling needs. We bought a Lynx grill and power burner for a custom outside project from this store. Very helpful and knowledgeable. The best part was that the manager personally delivered the units to our house at a time that was convenient for us. Great service as far as I’m concerned.

I bought my BBQ from BBQs galore a few years ago and LOVE it.
More than 625 sq. inches of cooking are and 85,000 BTU, I’ve cooked just everything but… well. a turkey.
So this Thanksgiving I’m going to use the rotisserie feature.
Went over to the Palo A lot store location. Great selection of BBQ stuff — but more importantly — the staff was abso-​freaking-​lutely amazing.
It’s the main reason I’m writing this review! They were very helpful and I was very appreciative for the tips.
I’ve got the in-​laws coming over for dinner and want to make good impression

Kudos to Chris for taking my special order over the phone and getting everything ready for my pick up today.
BBG is my go to spot for specialty BBQ items like mesquite /​flavored wood, utensils, accessories, and some surprises for tomorrow’s BBQ picnic. Make note its pricey here compare to Lowes or Home Depot. But keep in mind that BBG has high end and specialty BBQ items that most hardware stores won’t carry.
Anyway, the only gripe at this location is the parking. It sucks because they share the same small parking lot with Starbucks. I had to wait 10 minutes for some schmuck to move out. And the a-​hole took his sweet ass time. He knew I was waiting for the parking spot. So I hope that latte spills all over your X5!

This USED to be my GO TO place for smoke wood chunks and other such stuff, but the place is VACANT! No selection and the owner rants on and on that he can’t get this and can’t get that anymore.
I guess he can’t get any more of my business. I really miss the small one in Cupertino. They were hands down the best. I guess I will have to go to San Jose or find another source for my BBQ needs.

I was trying out a new recipe and since it calls for two wood chunks or wood chips, my brother and I decided to head here for the wood. We called ahead to make sure they had it and when we arrived, sure enough, there was a whole wall on the right dedicated to bags of wood chunks and wood chips. There were at least 5 different flavors of wood.
Since the recipe only called for 2 wood chunks we decided against buying a whole bag of wood for around $ 20 since we may not use it again. Instead, we bought a bag of apple flavored wood chips for around $ 5.
We then proceeded to take a look at the grilling tools, in hopes of finding Dad a Father’s Day present. The selection was small so we passed and brought our bag of wood chips to the cashier. I don’t know if they were understaffed or if the service is just bad (from other reviews, looks like their service is usually bad), but it took some time before someone was able to ring us up. I guess all the employees were trying to make a sale on one of the many BBQs on the floor.

There are two ways to lose my business.
1. Treat me like I’m stupid
2. Imply that I’m cheap
BBQ’s Galore found a way to hit both of the above. I came in yesterday with a specific budget and after speaking with a salesperson feeling this is a place I will never set foot in again.
I did make a previous purchase here six years ago and the experience from what I remember was just «ok», nothing great but not spectacular. This time around I walked in with a budget of around $ 600 and made it perfectly clear that this was all I was going to spend on a new grill and could not afford a penny more. I was immediately shown a grill costing twice that which 1. was too large for my deck and 2. DOUBLE MY BUDGET!. He later did show me a Weber priced around what I was wanting to spend but I was already by this point turned off and had made a decision to make my purchase elsewhere.
Decent selection is worth two stars and a fine place to start off your bbq grill search needs.

My husband and I visted BBG on a Saturday afternoon and, although we were the only customers in the store, none of the three BBG employees even bothered to greet us, let alone ask us if we needed help.
My hubby and I were ready to drop some serious cash on a gas grill but decided to go elsewhere due to the poor customer service. We bought a nice grill elsewhere right after we left BBG.
Also, by the looks of it, BBG didn’t seem to have many moderately-​priced grills. Most of their grills are high-​end, so if you’re looking to spend less than say $ 500, this is definitely not the place to go.