Bank of the West

These people here are RIDICULOUS! Never had such bad customer service and just plain rudeness from a manager or teller anywhere else! Closed my accounts and went to a completely different bank cause if you can do something as simple as customer service then you don’t deserve to have my money in your bank! Went to Wells Fargo and have no problems! Do yourself a favor and bank somewhere else!

For a long time my work, bank, dentist, and a number of other things were within a few blocks of each other. So this was my bank for a long time and dealing with all monetary things went through this branch. ATM, weekend visits you name it. Theyve managed to stay around and provide the customer service ive needed. Here’s hoping they keep on keeping on.

These guys have screwed us over a few times. We always pay off our credit cards in full each month. One month we were accidentally four dollars (!) over our limit, and they froze our Bank of the West MasterCard. I asked for a one month only increase in the limit, as my husband was away in Europe on business, and they said NO!
Most recently, they lost a $ 2200.00 deposit, but would not own up to it. I faxed them a copy of the deposit slip, yet they would not reverse the over draught charges! Not only that, they did not nOtify me that there was a problem at all until nine days after the fact! They would not apologize for that, either.
Well, we transferred most of our money to First Republic, and now we just use the B of W account for small change. God knows, I would never trust them with real money or a mortgage or car loan!

I am very please with this bank. They have been extra helpful and courteous to me on numerous occasions.
Parking is almost never an issue because of their private lot.
Highly recommended.

I love the personal service at this bank. I deal with Andrew and he is great! The lines are short and everyone is helpful.

Bank of the West is a great family oriented company (annually a major sponsor of March of Dimes). This branch in particular has friendly tellers, great attentive financial advisors that really personalize your experience and the sweetest parking lot greeter ever! Wonderful experience every single time :)

Not the parking lot guy… but the Branch Manager !!!
I received my new ATM card in the mail and called to activate it… long story short… my account was closed !!!
The customer service manager told me the Branch Manager who closed it. I called her to find out why, she started laughing as if I told her a joke. She had no clue how the account was closed or who authorized the closure.
Getting worse, she could not reopen the account… what a shame.
Horrible customer service skills.
I will close my three accounts with them and keep my Union Bank account.

I went into Bank of the West today to ask a few questions before I opened an account. There were two tellers working but that was all. Absolutely no one at the desks to talk to. It was Friday at 2pm so I would think there should be someone to assist customers but I guess I was wrong. I will pass on this one.

Very unprofessional and Unethical bank employees. I can’t imagine how would you trust your finances to this folks. I recently open an account and got ask to go to this branch to do some signing. i sat down with one of the employee and told him my purpose is to sign my paper work and make a deposit. I was offered a credit card which i declined right away and told the guy that I do not want any credit account. The Manager approached me and offered the same and repeat myself to them that i do not want any credit account. little that i know this unethical employees submit a line of credit without my consent.
I escalated this issue and make a huge complaint. I explained that there was an anomaly going on to this branch that someone opened a line of credit without my consent. Make things worse the upper management i spoke with seems defending her employees and assumes no responsibility on the issue. I WOULD NEVER RECOMEND DOING BUSINESS TO THIS PARTICULAR BRANCH.

We have been banking here for almost 15 years. Love these guys. We travel a lot for business and more than once had to call them to help out with things we needed from them immediately. They have always come through with stellar, friendly, personable and fast service.
As for the guy in the parking lot, hey, it’s his job to keep non-​banking people from parking there. If you are going to the ATM, just tell him with a smile. He is a teddy bear.

I went to the Bank of the West this afternoon to use the teller machine and was just about attacked by the goon that watches over the parking lot. I don’t even think he’s a security guard. He had nothing on that identified him as such. He raced over and barked out that I couldn’t park there cuz it was for people using the bank.
I paid him no attention and got out of my car. It seemed that he didn’t want to move from out in front of my car door. He followed behind me and told me that my car was going to get towed if I didn’t move it. He kept following me and when I reach the teller machine I turned and looked at him and he finally backed off.
What’s with Bank of the West anyway? Do they have the right to stop people from using that public parking lot? There are no permanent posted signs that say you cannot park there, but the have these temporary make shift signs that they place out there at lunch time and they have the watch dawg goon on patrol. Goon dawg ought to not assume that people that are parking in the lot don’t belong there.
I wonder if Bank of the West knows that when goon dawg is not barking down people’s throats or sniffing up patrons a– –es he can be spotted in the back part of the parking lot which is closest to the garage texting on his cell phone. Yep that’s what he was doing as I left the parking lot this afternoon.

As you read along, keep in mind that I used to work here. And my grandma worked for BOW (in Serramonte) for over 20 years. You could say I’m *slightly* biased.
Before I worked here, I had no concept of customer service at banks. As a kid, I thought you stood in a damn line for what seemed like three years, then went with your mom to a counter that was way too high to see over, and then look at the pretty money she got from that boring person that never once said hello to you.
I can safely say that banking with Bank of the West is an enjoyable experience. During training, tellers are encouranged to learn each customer’s name, and to greet them even before they step up to the teller window. Example:
«Hi Mr. Smith. I can help you over here. How was your vacation to Thailand?»
We/​they make an effort to make your banking more personal. People generally feel that their money is safe with BOW. You’re not an account number, you’re a person. People have had accounts at this branch since 1965, and haven’t complained once! And if there is a problem, go to Sandy. She’s the Customer Service Manager (one ‘below’ the branch manager, if she isn’t in). Sandy is really friendly and an extremely easy person to talk to!
I coud go into an extremely lengthy review about each detail regarding the Palo Alto branch, but I’ll spare you. (I know, I’m so nice!) Bottom line, BOW honestly cares about your business. Give ‘em a try.

always a pleasure dealing with Bank of the West. I love my goldline.