Palmyra Automotive

Folks, I had some more interaction with Palmyra Auto — and I had a very good experience. My second car developed a problem — the gas tank intake wouldn’t allow the gas station pump nozzle to fit in. Palmyra looked at it, resolved the problem. They worked me into a busy schedule, solving the problem the first morning. And, because it was a fluke problem (the cable between the gas door and the interlock stuck), they did not charge me.
And, as usual, the staff was positive, informed, and courteous.
So, I’m upgrading my review to 4 stars.
and p. s. In case you were wondering, they did this without being aware that I was the author of the previous review. So, I believe Palmyra Auto merits a rescore.

my 2006 Chevy truck experienced a brake malfunction. I have used them in the past with good results. However I was informed that I needed 20 feet of brake lines. After being told twice that there was a delay I finally was told that it was ready. I raised the hood to see the new lines before leaving the shop. What I saw shocked me. They had pieced together my old brake lines using brass compression fittings. This is not the quality of work I was expecting.
Any shade tree mechanic could have used sub standard parts and completed unsafe work.
When I talked to Wayne the owner and informed him that I was not accepting the repair when I was quoted complete lines replacement not a peice job…
I told him that I was not trying to be a dick but I just wanted a safe job. He replied yes you are… After this is completed I will never use this business again. If you need service please take your needs else where…
DO NOT TRUST THIS BUSINESS.

Used to be a great reliable place. A few years ago they moved and the service went downhill. Plus the «front desk» help is more interested in flirting than service. The mechanics don’t care about your safety. They don’t double check their work, i was given my keys after a simple inspection only to find i had a dead battery. The mechanic, on his way out the door jumped it then said he had to jump it to get it into the garage. Somethng i should have been told so i didn’t get stranded elsewhere. Simple courtesy, never mind that they might have sold me a battery. I can’t leave my car with someone who doesn’t care if i crash on the way
stars…

It pains me to do this, since I’d been using Palmyra Automotive for years, but recently we had some bad experiences that I simply could not overlook. We took our 2006 car in because the check engine light came on, when we picked it up, the car started OK, but the check engine light came back on when we were 5 miles down the road. We returned to Palmyra Automotive and told them about the light, and we were told we’d need to spend another $ 50 for them just to look at the vehicle, since «it was all right when you drove away.»
My husband raised some Cain, because we needed the car for a road trip, Palmyra Automotive reluctantly waved the «look at it» fee, and supposedly fixed the car properly.
It wasn’t until we were on our road trip, with 200 miles between us and the shop when things started going haywire. The «service air bag» light would come on intermittently, then go out, the «check engine light» would come on for a bit, then go away, and the «change oil» direction came up on the built-​in GPS (an oil change was one of the things we had paid for this time around!), and we basically kept our fingers crossed and were able to make it home without breaking down.
A quick trip to another shop in our area, Mac’s Service Center in Troy, and we found out that while the oil and filter had been changed, the car’s onboard computer had not been updated so the car thought it still needed the oil changed. The haywire readings had also been caused by minor issues, some dirt on a sensor for the airbag and a mistaken code entered into the computer.
So, Palmyra Automotive didn’t ruin our car, but they added to our stress on what was supposed to have been a fun family trip. That hassle, coupled with the absolutely HORRENDOUS customer service we received through this ordeal has made me rethink my once-​good opinion of this shop.