West Point Physical Therapy Center

Theses people are horrible .the place seems to busy for any new patients and there staff is rude!!! do not go there!!!

Traveling 3 times per week to the AV for work was not fun, and trying to coordinate treatment in the middle of a working day wasn’t easy. I want to highlight how flexible and willing to accommodate my schedule this people was! They really went beyond what I was expecting to facilitate my treatment besides my crazy schedule. They demonstrated a genuine interest in helping me with my rehab and made my life much easier by seeing me on time every session. The place is easy to find, close to the freeway, parking is good; the facility looks modern and clean. It was really easy doing business with them, just took good communication to make it happen.

west point physical therapy does not deserve a one star rating… this place has the most unprofessional staff i have ever dealt with. they have no rational or professional code of ethics, or standards of positive behavior of their employees or relationships with their customers to maintain any form of loyaltly. now i understand the whispered complaints i over heard in the waiting room.
amber, an employee had called me when i was was on my way out to an appt there. she, wanted me to rescheduled for the following day. she said she was confused over overlapping schedules and consultations … she grew rude and very loud when i told her i couldn’t change my appointment. i asked to speak to another employee who understood what was going on and someone more calm, or perhaps the owner. she told me nobody was around. so i left for my appt .
upon arrival for my pt appt… the owner barges in aggressively and loudly states with a thick accent, in front of all the other patients, «i understand someone wants to talk to me» … when she found out it was me, she yelled rudely very loud at me, when i told her of the problem with amber, but she stomped out… the owner was loud, aggressive, unable to be rational, and unproffessional over a rude employee who contacted me on the phone erlier before my appt. as the owner you would think she could get better quality control of her workers… and try not to overlap bookings. in america the customer is always right, even when they are wrong, in which in my case i was right. but, your recepionists rudness is unexceptable …
i cancelled my future appointments … will never return, with this type of owner? the employees attitude is a reflection of the owner, who has zero respect for others, shame.
i pity the patients most of all, because i heard complaints in the waiting room … the owner handled this wrong, let it be a lesson to others, for the owner not being objective or exloring the facts first, and not jumping to conclusions and defending a rude employee will cause her to loose business. most of all when disrespecting patients? wrong 100% … now i know not where to go for physical therapy.. . The receptionist reflects the owners inability to deal rationality. Best method of loosing business… rudeness to patients. Hanging my head … makes Palmdale look bad.

I had a great experience with West Point. Great staff, and best of all they were very familiar with my injury. They had a great plan to get me back to playing sports after my knee surgery. I would highly recommend to anyone!

So apparently this company has a direct contract with High Desert Medical group which means you must go here for PT (a monopoly is never a good thing). Their customer service is so bad, and that is even if you can get them on the phone in the first place. They are booking appointments two weeks out and you wait hours on end to actually see the doctor. If you have any choice whatsoever go elsewhere

These people are a Joke, wish I could leave a no star rating. I have called numerous times and the phone just rings. If they answer the phone they will leave you on hold forever and never come to the phone. If you leave a message you better just know that they will never call you back. This is one unprofessional place. They don’t care about the patient but they do care about your money when you go in to give it to them. I believe all the bad reviews on here. I will find another place for therapy. I would rather go without if I have to go to this dump.

I went to West Point for the first time last week and I couldn’t be more thankful for doing so. I have been struggling with really bad shoulder pain for months and after visiting several doctors I finally ended up at the right place. I had the pleasure of being treated by Ezequiel, he was super professional and after only 2 sessions my shoulder pain started going away. Ezequiel took the time to answer all of my questions and walked me through all the exercises.
From the front desk secretary to the therapist, everybody is extremely friendly and welcoming. I strongly recommend west point physical therapy center, you won’t be disappointed!

Actually my experience in West Point was excellent !! Every one was friendly and helping me how to do my exercises !!
Linda M

This is truly the worst practice I have ever visited. The only time I ever saw a physical therapist was at my intake appointment. Her treatment plan miraculously coincided with the maximum numbers and types of treatments that my insurance would cover. I visited the clinic for 3 weeks. During that time, I was given conflicting info by the techs who saw me. Often, one would tell me that something someone else had done was dangerous or ineffectively done. Procedures were done in open top cubicles where I could hear private info being shared between employees and patients. My ‘exercise’ therapy consisted of them handing me a sheet of exercises which they printed out. Although I did the exercises in the office at each appointment and at home as I had been instructed, it was only after 4 appointments that a staff member happened to notice what I was doing and told me to stop immediately. He said it was dangerous and I would injure myself because I was doing the exercises wrong. I pointed out to him that I had never received any instruction on how to do the exercises but was just doing my best to follow the written instructions. He replied, «Yeah, well, we get really busy back here.» The one thing no one ever forgot to do was have me sign my treatment billing form. In my experience and opinion, this is a practice based on billing for services as quickly and with as little effort or professionalism as possible. After several weeks, I cancelled the rest of my treatment and moved to another provider.

I do not recommend this place. The staff does not care about your recovery. They just throw you a paper with your exercise without showing you how to do it while the so called PT sits there and chit chat. I did get better care on pool with Janeth because she actually cared about her patient but once you go on land you are on your own. Specially if you get that spanish girl. She will just give u a paper with your exercise and will sit there on the desk and chit chat. It’s sad and I feel bad that my insurance had to pay for this and I feel bad for myself and the other patients that are trying to recovery. I didn’t finish my session with them. instead I requested through my insurance to go to another facility.