Residence Inn Palmdale Lancaster

Phenomenal service and clean property. I have come to Palmdale for the past 3 years to stay while my daughter is in camp. This property is my go to for the area— I love the 2 room suites at residence inns and this property has these suites. Rooms are meticulously clean and the appliances work as they should.
I did encounter a problem while here — a pipe burst in a suite above ours and water started to pour in through a bathroom fixture. I spoke with Autumn at the front desk and she was able to address the issue immediately. We were moved to a new suite promptly and autumn walked the keys down to us.
The complimentary breakfast is typical for what you would find a residence inn. I will say the attendant on the weekday is very attentive and very friendly — going out of her way to refill my coffee and juice!
Property has a great exercise room — even has an exercise bike, rare to find in a residence inn property. Also has a basketball court on property.
If you are in the area this is a great property and has excellent staff.

Great hotel, good breakfast, comfortable, clean & spacious rooms. Crystal took care of us & made sure we felt welcomed & satisfied.

I didn’t end up actually stayed here but did make a reservation that ended up needing to be cancelled (they are pet friendly which is awesome). My husband and I messed up and didn’t realize our reservation was non refundable, even though we are Marriott members. I called and spoke with Crystal in accounting who issued a partial refund. Although a full refund would have been optimal (especially because we were canceling a week out), her graciousness to give us a partial refund was very appreciated since it pretty much was our fault for not reading the fine print. Thanks Crystal (And Clarence for being so kind on the phone). Well try to stay here next time! Update: They actually ended up giving us a full refund. That’s great customer service. Thank you guys!

Very nice hotel.
First thing u smell when you go in is chlorine. They have an indoor pool.
Clean and tidy.
Room is small but great for one night.
Andrea at the desk gave us a great welcome.
If someone uses the light in their bathroom in an upstairs unit. You will know! The exhuming fan is so loud it woke me.
Light in my room didn’t work.
Hole in sheets.
I would have called for replacements which I know would have come quick, but it was 11 pm. And I was so tired.
PARKING IS THE WORST
i down graded this hotel one star bc of the parking. There is nowhere to park. My child and I had to walk in Palmdale at 1030 at night outside in a strip mall parking lot! As I result I wouldn’t want to stay here again, which is a shame as its a nice hotel. I felt for my security and that of my vehicle. The guy at the desk offered to meet me and escort us in for safety but we found a group to walk with.
Breakfast
Minimal.
The staff here are very nice and I mean super sweet. ⁵⁄₅. The room is a ⁴⁄₅ and the food ³⁄₅. But the parking– a ¹⁄₅.

Stayed here for a weekend. Queen suite w/​room. Very clean rooms, all the amenities. Complimentary breakfast, a lot to choose from. What also stood out is the great customer service. They called back to explain the bill. We left laptop behind and they called to said they had found it when we had forgotten all about it. Kudos to their customer service.

I definitely recommend staying here. Staff is friendly, the hotel is pet friendly. Pool area and exercise room is clean. Rooms have great amenities, dishwasher, dishes, microwave, stove like your very own home away from home. Location is near a lot of restaurants and shopping. Complimentary breakfast includes a lot of great selection from hot foods to cold food. The only thing is the selection of tv channels is pretty limited but wifi connection is good to stream shows on your iPad/​iPhone. Would stay here again!

I’ve spent quite a bit of time here lately, with several stays of two or three weeks. This is a functional hotel for a business traveler and I’m sure it would work for a family relocating to the area. Normally, it is a good place to stay but it isn’t without some problems. My biggest complaint is when a weekend soccer tournament is held in Lancaster and the hotel is completely swarmed with rude families who take over the entire property for a two day party. It’s like middle aged spring break with unruly teens and tweens thrown in for good measure. Ice chests full of beer are in every public room, the barbecue area has loud music blaring into your room, kids run up and down the hallways hollering, and morning breakfast is not a viable option because the area is taken over by soccer families who leave a mess behind that takes staff hours to clean.
If not for the suburban version of soccer hooligans, this is a solid property. My only other negative comment is trivial. The cable television choices are very limited and such standards as The Golf Channel are missing. Like I said, trivial.

If I could give zero stars, I would. This hotel is well maintained and the staff is polite. The issues with hotel have to do with the following: We lived here as part of an extended stay. Out of the two months we had families with children above us 5 of the 8 weeks. The hotel refused to make them be quite and only gave us the option to move rooms. Not easy when all your belongings are crammed into a room. If this wasn’t bad enough our air conditioning malfunctioned 3 times flooding the floors and our belongings making our room smell like mold. I’ve met at least 6 other guests who’ve had the same a/​c thing happen multiple times. Another problem with this place is the location. Stay further west! At night hood rat children play basketball til midnight and will harass you and your pets while outside. By harass I mean threaten you and throw cans and objects at you. The hotel refused to make them leave even though their policy is to leave by 10PM. In addition to the kids, I’ve personally witnessed MANY drugs deals in the parking lot while taking my dog outside. They aren’t even private about it. I’ve called the cops multiple times to watch them run away when the cops arrive.

I stayed here with my whole family for Thanksgiving and we had an outstanding experience. I’m a longtime Marriott customer but this was my first at a Residence Inn and I have to say I was delightfully surprised. The staff was warm and welcoming and the suite was big and very clean. I had an issue with my reservation and the manager Moses resolved it gracefully and quickly. I highly recommend if this spot, especially if you want to travel with your dog.

Wow! I never expected this hotel to be so wonderful! The gentlemen at the desk was extremely sweet and friendly. The rooms were pretty clean (the bathroom tub could have used some help) and the bed was absolutely DEVINE! Thanks Residence Inn for my nice stay.

Very friendly and helpful staff. Wifi works well. Very convenient to Palmdale airport. Bfast is modest. Happy hours Mon — Thurs. Standard Residence Inn accommodations.

If you are planning on staying here over a holiday, on business, or for more than two nights, this is a great idea; we had a one bedroom room/​suite for a couple of nights and it was very comfortable and roomy. The suite included a kitchen, desk area, sitting area/​living room, bedroom, and bathroom. The kitchen had an electric two burner stove, a full sized refrigerator, and a dishwasher; pots and pans, dishes, and glasses were in the room as well.
The room was very clean; the house keeping staff did a good job and even ran the dishwasher for us. The bed and the linens were clean and we had new towels everyday and they didn’t wreak of bleach. The carpet was pretty clean, but you can tell it’s not brand new. The room fixtures are slightly out-​dated, so it’s like going back to 1993 in some ways, but everything works, is clean, and gets the job done. The TVs were not from 1993, so that’s the main thing (there was a flat screen in the bedroom and in the living room).
A nice bonus is the included breakfast in the morning which is actually pretty good; they had fresh fruit, yogurt parfaits, waffles, cereal, oatmeal, and a couple of different hot items each morning along with some baked goods and coffee and juices. Everything was clean in the breakfast area and there was someone working the area the whole time we were sitting in there. Plus, the person working the breakfast area made sure milk was cold, coffee was hot, and spills were cleaned up immediately. Sure, some of the hot items weren’t as good as you might get at a sit down restaurant, but the parfaits were just as good as the ones you might pick up in Starbucks.
Parking is free and close to the front lobby. We didn’t use the pool or anything like that this trip, but it looked like there was a lot to do. The lobby area is actually a nice place to sit during breakfast. And the service is great at the front desk.
A great place for families or business folk staying awhile!