Palmdale Supercycles

I went here ready to buy my first dirt bike but I spent more then half an hour without anyone acknowledging my presence or even coming to ask me if I had any questions. I love supporting local business but I cannot stand when they have bad communication issues with customers, if I could I would give this place 0 stars. I will be taking my business to another dealer that at least acknowledges it customers, how’re these guys still in business with these practices?

All I have to say is great job to the whole team. Tom and his group from finance to parts dept to delivery were awesome. To all those bad reviews maybe it was you. Thanks Tom we love our new RZR. And the price we received was the best we found in SoCal

I will never go to this location again. The owner tom of this location is absolutely rude. Yells at his customers to get his way. Tried to return something and he wanted to take the product without giving me money back and said you have to trust me that I will do it. But can’t do it today. That is not how a return works. If the product is defected you return it then take it up with the company. I would give them 0 stars if I could.

This shop is fast, reliable and very knowledgeable. For all your powers port needs, check with Palmdale Supercycles first. I ride a Suzuki GSXR 1000, before that a 650 °F, and the maintenance has been nothing short of spectacular.

Not sure where Tom gets the money to keep this place open. It certainly can’t be from sales. Went in pretty much ready to buy. Sales team can’t answer any questions. They always defer to Tom. Maybe he should stop socializing with his buddy in the back and come out and talk to his customers. We really wanted to support a local shop.

I am looking to buy my first motorcycle and have visited this store THREE different times and ALL THREE TIMES I was ignored. One time in particular I remember walking in and see 3 — 4 individuals standing there talking, one of whom seemed like the owner or manager. He was chit-​chatting with the others in the crowd. He looked at me but never acknowledged my presence in the store. I wandered around looking at motorcycles and have decided that I will not buy from this store… EVER.

This is my experience bringing my Ninja 650R for general maintenance.
I move from Gardena to Palmdale about a year and a half ago, I have been looking for a shop near my house where I can bring my motorcycle for repairs (i don’t know many shops around the AV i can trust). I brought it here, I told them what I need, including I mentioned that for the service package I don’t need the oil change; they remove $ 45 off my $ 230 original price.
Few hours later Richard gives me a call updating me of a problem I knew but didn’t mentioned because I wanted to see if they were able to notice it. I felt good when they too had seen the problem and offer help to fix it. Few hours later I pick up my bike negotiate the price for the replacement of the chain, and sprocket.
Rode my motorcycle back home felt smoother no problems.
While I was there I check the prices of their motorcycles, and to be honest the prices are no difference than Del Amo motor sports, or Berts. In fact there is a Ninja touring bike that took my attention I wish I had the $$ to buy it because its few k cheaper than Del Amo.
What people need to understand is that AV doesn’t have many motorcycle shops aside from the small cruiser shops I seen but aren’t sports bike certified. Pricing will be a bit higher than other places its part of running a small business a man gotta feed his family. The second thing to consider is that if you expect someone to hold your hands walk with you on every bike they have in the shop, you shouldn’t be buying a motorcycle. Sorry but its a bit annoying reading reviews that pertain to sale pricing or someone not assisting them. Unilocal is a tool for people without freaking common sense to write stupid reviews that don’t pertain to actual store experience.
Supercycles is a good store I had the most amazing experience a customer can have.

I am so thankful that i have found a much better place to take my PWC’s and bikes to for service. Not only does it take them forever to help anyone who comes through their door, but the service dept is lacking in that department as well. I literally sat there for almost an hour waiting for someone to give me information and pricing. Once i did bring my equipment in for service, i got my trailer back with the wrong front wheel as well as the winch straps to hold my PWC to the trailer were NOT the ones i purchased and provided for the install. Needless to say, you can bet they will deny it and so i guess i am stuck with it and now i am moving on to a MUCH BETTER establishment for services. The attitude of the guys in the actual service department leaves alot to be desired. I do not appreciate the dishonesty regarding parts that i provided… i know damn well what i bought and i know what i found once i got em home. Next time i will know better.

Outstanding customer service in the parts dept. Jamie said she would call another location for us to find a part we needed and she called us back as she said she would. Thank you!

Turns out i have had a much longer relationship with this dealer than I had previously thought. He also owns the Shop down on Ave I… where I have had the same exact experiences as this shop… though that was before THIS shop was open. Same owner, same lack of customer service. Same result of me walking out without purchasing.
This is now the 3^rd new motorcycle I didn’t purchase from this shop. Not sure how they stay in business. maybe they only sell to people who aren’t able to drive out of the area to make a purchase. Thumbs down.

This place is the worst place ever to do business. The customer service is terrible. Tom the owner is the worst person to deal with. When transferring a title it took them 3 weeks to notify me that my bike was even sold. It took two weeks for their check to clear when paying off my bike and then another 2 weeks to pay me for the extra that was owed to me. They will not return calls and I had to do all the leg work because the did not know how the electronic title worked in California. Then charged me the $ 45 dollars DMV charged them for late fees. Horrible horrible place. Do not do service with them if you don’t have too. Find another deal in town or drive to one outside. It will be worth your time and efforts.

The only reason I give this place one star instead of none is because some staff, including the owners daughter, were somewhat helpful and nice.(plus you can’t leave any less) Don’t get me started on Tom, the owner… so I purchased my first street bike here and although they worked on the price a LITTLE, I still felt that I overplayed. but hey, the heat of the moment will do that to you. My three biggest complaints are 1. I’m young so my business was brushed to the side by the owner, of all people. even after proving my income was sufficient and my credit immaculate. 2. I went to pick the bike up and they literally left me with a cup, yes a CUP of gas in the tank. I barely made it to the closest gas station and it stalled on me from lack of fuel as I pulled up to the pump. I just spent thousands of dollars at your establishment and you couldn’t throw 15 bucks to fill up the gas tank? Ridiculous. Lastly, I had put about 600 miles on the bike and it was time for the first service. I called up palmdale supercycles and explained my situation and for a basic oil change and them to «look over» the bike they wanted to charge me full price,$ 300, for the first service. I was blown away… I explained to the owner that I had just bought the bike there and that there should be some kind of incentive for me to keep giving them business. he strongly disagreed and continued to hold his price firm. So I called around and for $ 100 I rode it to a certified yamaha motorcycle shop in Victorville for the first service. I have had other problems with this «establishment» previously on quad and dirt bike services but this experience was by far my worst. I will advise anyone that asks NOT to shop here, for anything.

Looks nice when you walk in. The bikes they had prices on seemed to be decent prices but they didn’t have prices on half the bikes/​quads. In my experience when they don’t put a price tag on something it means they know they’re asking too much.
Although I never had the chance to find out. I saw 4 – 5 employees didn’t even attempt to help. In fact they did their best to skirt around us and avoid us.

Been a customer here since they day they opened. Horrific experience every time.
We’re very lucky a different Polaris Dealer opened up near us and we never have to do business with Palmdale Supercycles again.
We were their biggest customer by default for years. We had little choice. Now we do.
We did so much business Polaris gave us gifts.
We also bought 3 YFZ 450’s and countless quads and motorcycles as well.
Service here never goes smoothly and takes forever, (Polaris sent the wrong parts is their standard excuse), parts dept is a crap shoot, and sales is a cluster fuck. Just plain bad.
Sad thing is, they know it and it just gets worse.
The owner is referred to by the employees as Satan.
He blows off employees like yesterdays lunch. I’ve never seen a place constantly fire so many people on a whim.
Still can not get the paperwork from our last purchase. We never received our extended warrantys we paid for, the DMV is always all wrong and we never received the corrected copies either, the sales bill is inaccurate and we can’t get a corrected copy of that as well. Their business office is a mess full of excuses currently run by a clown name Tom that has been no help and lazy. Just worthless, useless.
Without any question the worst motor sport place I’ve ever done business with.
It is a good feeling indeed that I will never step foot in either of their locations ever again.
Awful, dreadful, for god sakes take your business elsewhere and avoid the bad experiences we have had over the years.
Beware of scripted, phony, shill 5 star reviews from vendors, suppliers, sponsored riders, reps, management and their relatives.

Prices are rather high for bikes and what little gear they have in stock and are unwilling to budge on sticker price from anything. You could quite easily drive to Lancaster or even San Bernardino and get better deals there, and yes it’s worth the drive just so you don’t have to go here. The younger employees are quite friendly and as helpful as can be, but the owner is rather rude and will talk down to you. I’ll spend my money elsewhere at other shops.
I cannot say I would ever recommend this establishment to anyone even if it was an individual I truly disliked.

I purchased my Suzuki from Palmdale Supercycles a while back. My experience was great. Very friendly and helpful staff. While I only have the purchase experience, and two service experiences with this dealer, all of them were very positive.
The only less than stellar comment I can make is that the service /​parts counter can be fairly busy, and while the employee there does his best, he’s usually the only one there, so it can take a few minutes to get taken care of.
On edit: In reading some of the other reviews here, I am amazed to see them accusing anyone giving 5 stars to be giving a fake review. I would say anyone giving a review like that has an axe to grind. I can appreciate that different people can have different experiences, but accusing others of posting a fake review just because YOU had a bad experience is over-​the-​top.
If you believe this to be a fake review, I invite you to contact me. I can show my sales contract and the bike I bought, and have had serviced at this dealership. I can assure you that there was no prior relationship with anyone at this dealership… Just… Wow.

Since I don’t want to live in Palmdale, I can only wish that these folks would open up a store in the Bay Area! I have never met a more down-​to-​earthy, friendly and helpful bunch of folks! They have a great selection of gear and put on one heck of a pre-​Black Friday sale with their built in dualsport audience. Every employee was positive & helpful — I am very proud to be the first reviewer of this fine business! If you’re ever passing through — go check them out, they’ll take good care of you.