Garrison Family Medical Group

I have come to the Garrison Urgent care only once and that was to get a last minute meningitis vaccine. Unfortunately I had to pay $ 90 for the doctor visit in order to get the $ 140 shot. However, I needed a same day appointment and was catching a flight out of town the next day so I appreciated the convenience. It took about one hour for them to process my new patient information and then about an additional 30 minutes to get the shot. They were happy to sign all of the needed paper work for my school. If you are ever in need of last minute medical treatment for school or work I would recommend Garrison’s urgent care.

My husband, three boys and I have been coming to Garrison Family Medical Group for 7 years.
Our twins have autism, and Dr. Motlaugh not only makes accommodations for us, she and the wonderful staff are helpful, friendly and quick when we have to come in for a visit.
Otis Wright is my husband’s go to, he values his opinion and professionalism.

If I could give zero stars, I would. All my life I’ve gone to kaiser, and oh my how I miss them now. I switched insurances and this was the first doctors to pop up and I needed a physical for work so I went… I regret it. This doctor and office is the worst. I had doctor motghlah she is rude and doesn’t listen to you.
One she came in didn’t ask how I was just got to work, she used the same gloves to used to do a pap to examine the rest of me. That’s a no no. Didn’t wash her hands when first entered the room. When I asked her to check my bug bite the hospital doctor said to get checked up (it was a bad one I had to take medication to help it go away). She just glanced and said «I’m not giving you med for that» I told her I didn’t want med I already am on medication I need the progress checked. She said it’s smaller isn’t it. And then that was it.
The «nurse» wears jeans and a scrub top and has 2 inch long nails with lots of dangles jewlery… last time I checked that’s a no no in the medical field.
The worst part is its taken them a month to get back to me about my blood work and pap results, and guess what it’s only because I’ve called twice a week before they finally called back.
Horrible horrible horrible.

Dr Garrison and his team are so nice, I feel like I’m part of the family when I go there. The wait times are short and I get in and out quickly! They’re amazing!

I have been coming to Garrison family medical for years. I have always found the staff the very caring and Dr. Garrison the best. Dr Rice is also very knowledgeable. The ease of appointment times and the ability to get straight answers has made me a patient that feels appreciated and well cared for.

Wish I would have looked here first. I went in for a follow up appointment about Bell’s Palsy at their request from an urgent care visit with a NP last week. The doctor wasn’t even in the building at the time of my scheduled appt; he then comes in an hour late… doesn’t introduce himself and asks about 2 – 3 questions. Said oh nothing we can do, no need for more medicine because of side effects (which I’m okay with) puts the clipboard he looked at in my hands and walks out with zero instruction. Least concern or personal interaction I may have ever had at a doctor’s visit. I had questions and concerns but the rushed feeling caught me so off guard I forgot to ask. Thanks for taking my money and insurance money and providing nothing even in the form of conversational calm.

I came in and waited for extended period of time for an appointment. Seen a nurse pratitioner after waiting 3 hours instead of a doctor. Was very brief and inpersonal. Would rather lick the sweat off of a hairy fat mans sweaty back and hairy shoulders before coming back here.

It had been two years since I last saw Chris Collins. My work insurance offered me an option that allowed me to switch back and I was not disappointed. The staff was friendly and efficient, the wait was short, and Chris Collins remembered me after all of that time. I felt listened too, informed, and included. I have never had a bad experience here.
Now that the billing portion of this visit as done, I amend my review. Billed me as a new patient, I was not. Billed incorrect codes to the lab causing me larger bills. Does not return multiple messages left. I am told Sofia is the office manager but she does not return calls. It is sad when they have a great bedside manner but could care less about the cost of their errors.

Four months ago I received a message from the medical group offering me a gift certificate in exchange for me to remove my review. Not only will I never return to this business but my experience was so horrible that I feel very strongly that other people should know not to trust this medical group either.

Dr Garrison’s practice is the best I’ve ever been to. Being a SoCal native that’s traveled extensively (and unfortunately had issues come up causing me to visit numerous doctors throughout the country from Virginia to California) saying he’s the best is not a description I throw around lightly.
From my first visit nearly 20 years ago, I have had the best service. His staff is always friendly and professional. They make you feel like part of the family. I suppose after 20 years, you could say I am. And now, with a family of my own, my children and spouse are part of the Garrison Family Group as well.
Naturally 20 years of service you run into clerical errors and insurance problems, rarely, but when they do happen, he and his staff work exhaustively to correct those issues immediately. And he doesn’t, refuse service due to errors or over due charges. He is genuinely concerned about the well being of his patients. Not one member of my family has been treated rudely, disrespected, rushed, ignored, or given the wrong prescription medication.
Dr Garrison himself as a practitioner carefully listens to your problems and attempts holistic, natural, herbal, and organic medicines before jumping into the chemicals. This has always left us feeling that he genuinely cares about our health and NOT just in this business to write pills and make money.
I highly recommend Dr Garrison to anyone searching for good medicine and a friendly smile from knowledgable, experienced, professional and friendly staff. As a former law enforcement officer he’s earned my respect and trust countless times over.

Garrison Family Medical Group Has an amazing staff including Dr Ric Garrison. Service is caring and you really feel confident that you’re in good hands. The good Doctor and staff are all very community involved and support other organizations in the community. They are a great asset to our community!

Clearly, there is a wide difference in reviews on here about Dr. Garrison and his practice. I, along with my family, have been going to Dr. Garrison (or others in the practice) for about 13+ years now, and if you want an honest review, this is it. Dr. Garrison is a «hometown» (not to be confused with unskilled) doctor. A great many of his patients have been going to him for many years, and his demeanor with them is much more «casual,» and personable than a stuffy «professional,» as some may which to describe certain doctors. He and his staff are busy — they have many patients because they have the reputation as being the BEST (in a clinical sense) in the entire Antelope Valley. Having said that, they are all very skilled in what they do, however, yes, paperwork mistakes have been made on occasion with regard to billing, but they have always corrected it – maybe because we don’t threaten them with lawsuits as apparently another reviewer had! Instead, we kindly bring the matter to their attention and then they go back, research it, and fix it. Yep, it takes some time, but it does get done. Dr. Garrison also employs Nurse Practitioners and Assistants, including Otis, Stephanie Wade, and Debra Rice — all of which are excellent! The Urgent Care department is always well staffed, but can be quite busy at times (e.g., flu season). They have their own x-​ray department on site, as well as a «wellness» section to concentrate on dermatology and other type of issues. Remember, Dr. Garrison is a general practitioner, but, in all honestly, one of the most skilled G.P.‘s I’ve ever come across. He is quite knowledgeable in many areas, and if you are lucky enough to have an insurance plan wherein you can utilize their services, then you are getting the best in the Valley. However, if you are looking for a new best friend, then perhaps you should find one, and know that they are there for your medical needs. And, although they try to exhibit a casual and personable demeanor, they may at times, not exhibit the super warm, coddling and fuzzy bedside manner that some seem to be looking for!

I noticed another reviewer said they had to wait an hour… why. because the best are usually quite busy. If you are at a doctors office where you can hear the crickets, you might want to ask yourself «is there a reason why this place is deserted» I have a friend who’s wife is a head nurse and he said Dr. Garrison was one of the best in the Antelope Valley.
They may not be ultra warm and fuzzy, and give people the «poor baby» routine. But when its comes to doing the job efficiently they are second to none.
Dr Garrison does not talk down to me, and he shows «true» concern for whatever is ailing me at the moment.
Same with Stephanie Wade, my wife loves Dr. Wade.
I admit they may book their appointments a little close, buts that’s just me
wishing the world revolved around me, and me only (but it doesn’t).
Dr. Garrison and his staff will have my business… for life.

I am in agreement with the other postings on this site. They misbilled services which would have cost me money. They misbilled a woman’s procedure-​which they did not even perform. They also misbilled the first time visit which would have given me a diagnosis that is not mine lol. Luckily, I worked with the insurance company along with the Doctor’s office and they cleared it up.

Currently switched from an HMO to PPO, and after two appointments with Dr Garrison I am already switching to another Dr as well as my wife. Dr. Garrison was very rude and unprofessional. He didn’t not greet me at all, who starts of a conversation with bitching about there day? Also when we were done I was putting on my shoes and he couldn’t wait for me to finish, he literally was hitting the clip board on my knee telling me to grab my chart from him. His staff was really nice though, he must be paying those girls pretty well to put up with his attitude. As a involved member in our community I will not be recommending him to anyone.

I have been going to Garrison Family Medical Group for 2 years now and I so love the staff there. I recently had to see Dr. Matlog and she was so AMAZING. She made me feel so at ease with the procedure I had done that I would recommend her to my family and friends. I was so impressed that I acctually was take to a room within 5 minutes of my appointment time, no waiting, I love it !!! Keep up the good work Garrison Family Medical, I will be back :)

He is an awesome doctor, he makes you feel comfortable and he is caring. His staff is knowledgeable and very helpful.

This place is unprofessional. I went after an accident at work and they did X-​rays.
Me and another patient were waiting around 1 hour in the waiting room after the assistant took our vitals because they ran out of rooms, they only have 4 or 5 rooms while 20 people are being seen at the time.
After finally I was put in a room, waited another 45 minutes for the doctor to show up in my room, and here is the scary part: The doctor told me to comeback another day to get my X-​rays analysis because they were too busy, So I went to a different clinic and the second clinic took care of me. The first clinic contacted me 2 weeks later saying that they already had the results of the X-​rays analysis.
I believe this place is under-​staffed, so the patients will pay the price.

I was happy to find Dr Garrison’s information on our insurance plans listing of local doctors because he has both a regular office and urgent care. I had planned on going to the clinic because I was certian we couldn’t get in the same day, but was able to be seen the day I called (both times). Clean office, clean paitent rooms, super friendly staff. Only downfall is up front wait time seemed to lag, not sure if only one person works in the office, but it seems as it would be a 2 person job. Busy office and incoming and outgoing paperwork was only wait time.

Waited to be seen for an hour and fifteen minutes. Did not get to see anyone. Not sure why they made the appointment. Seems like they would rather fill their charts than help people in pain. I was not the only person waiting that day. I had to leave and get back to my life. I hope that by my leaving somone elses was able to receive attention. Eventuallly i will find a good doctor in the AV