FedEx Office Print & Ship Center

Sucks so many people have had a bad experience here. I’ve never had to ship but I’ve come often to print pictures, resumes, and documents. Never had a problem. Staff has always been friendly but I DO see a lack of staffing & I’m often glad I don’t require their help all the time (yay for self-​service machines).

my review is simular to others here… after reading there reviews. i feel a bit less upset about my experience today at this location fed x kinkos .I.left there feeling like i was singled out… to be intensionally treated like a second class low life
Horrible place!
They didn’t want to accept my package because it didn’t look pretty.
Wanted to charge $ 5 bucks for a box!
and 4 dollars for more bubble wrap for a cheep ground package.
and almost got away with the extra charges till i called them on same.
manager is so unprofessional and rude and probably the same with his employees
employees on edge and stressed by managment i figure. but in general ok employees.

I come in here at night to make my notary shipments and a dark haired gentleman always assists me. He greets me with a smile and is consistently friendly. I’m given a receipt and the time frames of delivery every time. I do come in with a prepaid delivery slip so that may make my service go so fast and painless. Great service FedEx!

I waited for 20 minutes before anyone ever noticed I was standing there. Then the manager told me I couldn’t photo copy a picture without a copy write release from the photographer. First of all it was on photo paper how did he know I didn’t take the picture? He sent me on my way so I went across the street to Staples where they were happy to help me. If this guy worked for me he would be fired!

I had a great experience the first time I came, but apparently that was the exception to the rule.
They don’t make it a point to acknowledge you when you walk in, so you just stand there, without anyone saying, «Thank you for coming in, someone will be right with you.». Then you ask if there’s anyone working in a certain department and they rudely respond.
Project was not done when I arrived and I heard the employee that was supposed to have completed the job, tell her co-​worker, to put it in the computer, as a machine malfunction! When my project was done, she shoved it across the counter and said «Sample». Not, «Here’s your sample sir, does everything look good? Is there anything else I can help you with?». Just «Sample», packed it in a bag and turned around and went back to work.
To say that they need customer service training, is an understatement. I can’t imagine, with all the talk about unemployment rates being so high, how people can’t appreciate when they do have a job!
The work is good, the customer service, not so much.

Great service. I been here before today the line was short. The person on duty help us out best of his ability. The price was the best «free» we cut some pic and for using there equipment there is no charge.

Waiting for 30 minutes just to get a few copies! The girl on duty is trying her best. but she’s THE ONLY ONE HERE!!! What’s going on with manager in this branch that the store can’t get more people in here! Even when the manager is here… he’s not helpful. He hangs back in the office and will only assist if there are like 10 people waiting! Where is the customer service!!!

I’ve come to learn that ALL Fedex offices, including the main Fedex company &
are the most INCOMPETENT bunch of people I have EVER was forced to do business with! This particular store was as clueless as every other Fedex rep I’ve had to deal with in the last 6 weeks. I am now without medicine for 2 weeks because of this stores stupidity! & Though I spent 2.5 hours on the phone with them & they admitted it was THEIR mistake, they refused to compensate me or even to expedite my package that was left sitting in Palmdale for 7 days. I can’t even begin to explain the entire nightmare since I started dealing with them, it’s absolutely unbelievable how they treat their customers. I DESPISE Fedex & I want to warn EVERYONE on the planet to avoid them at all costs. HATE HATE HATE these people! They don’t even deserve the one star!

I would have given this fedex 0 stars if it was possible. The manager is so unprofessional and rude. I have given them several chances thinking maybe it was just an off day. After every bad encounter I swear I won’t go back to that location and just make the extra drive to the Lancaster main Fedex location and after my quick visit to send off an express package I will never go back. I was in line waiting to ship, I got to the counter at 4:29 pm the cutoff is 4:30 the manager says this won’t go out today and the truck was still there right them the clock say 4:30 so I took it outside to the driver and he took it.

Came here to have some fragile items shipped. Girl did a great job wrapping items to ensure nothing broke.

I hope I never have to come here again. These people are very unknowledgable. Because of the incompetancy of FedUp, I have to drive 150 miles round trip to these fuckers. And the worst part? After they confirmed they have my package, they really don’t — I have to drive to another location. First thing I do when I have time is cancel my FedUp account, because I’m clearly FedUp with its abyssmal service.

Horrible place! They didn’t want to accept my package because it didn’t look pretty. Wanted to charge $ 30 bucks for a box!
Went to Home Depot to go get the same exact box for $ 1.43 wrapped it in building paper for extra protection.
Brought it back and the person at the store said ill gladly accept it if you mummify it (I guess if not the paper containing the shipping address could rip off so I can understand that) with tape granted the tapping would of cost about 10 – 15 bucks if I used theres.
Little did they know I also bought some extra tape for 3 bucks at Home Depot. ¾ of the way of mummifying it manager walks up and says he has to take it apart to inspect the integrity of the box. No prob if you wanna pay me for my supplies, he says no and won’t accept it without tearing it apart. Got on the phone with FedEx corp and they said if it’s mummified it’s acceptable and to have the manager call him if he has a prob with that
After I relayed the info back to the manager with a look of defeat he finally accepted it.
Lesson learned: screw this fedex location ups all the way from now on! They’re generally cheaper and don’t try to charge you 30 bucks for an 18×15×32 inch box you can get at Home Depot for less than 2 dollars

Tracking package says arrived at my house.
False. It actually went back to seller.
Was never delivered. Called them and they could not help me.

I did everything I was supposed to. I was making my wedding invitations from a kit. I made the word files the right size, typed what I wanted them to say, and formatted the text the way I wanted it to look. All they had to do was press print.
They were busy so they wouldn’t print right now, not even a proof. I was worried that when I came back later, all the prints would be messed up. The lady there reassured me that they do these things all the time and it is their specialty. So I believed her and left my order to be completed later.
Of course, I get back to pick them up and the font is arial! Really? You’re that dumb? They ruined the invitations. But they get 3 stars because they made it right. They replaced the whole kit and printed correctly for free. Still not worth the hassle. Next time I’m just printing myself.

Have come here several times to print, copy & fax. It’s decent customer service. Sometimes you have to wait around for help but not too bad.

If I could give them no stars I would
Came here with my sister the other day to help her mail a few things to Florida for valentines day. The service was Terribly slow, the girl behind the counter had no idea what box to give us or how to assemble it, and then wanted to charge $ 170 to ground ship 9 lbs and one box of stuff to Florida, telling us it would take two weeks to get there. She clearly had no idea what she was doing and refused to ask another employee to help, so we left, went to ups and shipped it all for $ 18.00. It’ll get there in 4 days, not two weeks and costs 150 less :/