El Pollo Loco

The blonde is pretty hot! I’d smash! She gave me everything I asked for and then some! If you tell her she’s pretty she’ll give you free churros

I love me some El Pollo Loco, but it seems lately at this location they are getting really stingy with their salsas. Said, they would have to charge me, for extra., wow, really? They amount of chicken they put on the salads are very small too.

I’ve gone to El Pollo Loco several times of course, but today was the first day I actually had terrible service. My mom is deaf and I do have to translate everything that we’re saying and it takes a tad bit longer than your regular customer. This lady was completely rude and rushing us with no customers in line behind us. Absolutely no direct eye contact. I accidentally ordered one more than wanted and asked her to take away that order and she literally rolled her eyes. Rude, rude, rude.

Something about the way they make the chicken avocado quesadilla here that keeps me coming back to this specific pollo loco I love it. great service great food

I enjoy El Pollo Loco BUT… I won’t be back. The lobby was dirty, the salsa bar empty, soda machine broke. The rice was tasteless and mushy, no skin on any of the 5 breasts I ordered, no longer carry butter… OR FRIES. ect… ect. BOOO!

This place has some of the worst service I’ve ever encountered. I’ve been here a few times and every time it has taken forever to get my food. Today when I went through the drive through, the person working the register didn’t make eye contact with me even once and that’s just rude. At the end of it all, they didn’t give me my salsa, my straws, or the gravy to my mashed potatoes. I recommend you drive an extra five minutes and go the the El Pollo Loco on Palmdale Blvd and 25^th St E.
Also the churros are terrible.

The wing special offers is what I like at El Pollo you get rice bean and five wing all under six buck’s you can’t beat that the service is okay .I only been inside twice each time the place seem to be clean .The drive thru goes pretty fast.

I like this place but the drive thru sucks. Hopefully they can fix that Lil by lil. I get the chicken tostada it was rice beans lettuce. It’s really good and the other thing I get is the mac n chesse it’s yummy.

They have great food. But bad customer service. They were being very disrespectful to my mom. That is not what’s up and they have a** do their job. Get yall stuff together cause yall have a great restaurant but work on yall customers service.

Awful location to say the least. I’ve tried this location several times and each visit consisted of the following.
— Bad service
— Long wait time
— Miscommunication
— Poorly prepared food
I will definitely make sure to keep clear of this establishment moving forward. I highly suggest if possible, you do the same.

Good food. Great service. My family and I frequent this place a lot. The staff is really good. I love the chicken I always order the salads and chicken bowls. I love the churros they are made fresh to order. So hot and yummy! The minus star has to do with cleanliness the restaurant was a tad untidy especially by the bar area.

The first time I went was great service but I’ve notice when there busy it’s like they are chickens running with out a head. Very unorganized when it’s busy but there service is still good.

Very pricey not so good service definitely not enough chicken in the food you would think El Pollo Loco chicken place would hook you up with some chicken

I have eaten at this location three times now, the first visit was great, the second visit was not so great the last visit wasn’t too good either.
On my first visit I ordered the Pollo Bowl which includes, Chicken, Pinto Beans, Rice, Diced Onions, Cilantro, and Pico de Gallo Salsa. By the time I filled my drink cup and sat down my order was ready.
On my second visit things were moving very slow, there was one party in front of me but it took 10 minutes for me to order. I ordered the Tacos Al Carbon Combo which includes Three Tacos, Chips and a Drink. After ordering it took another 30 minutes before my order was ready. It looked like the young lady behind the counter was pulling double duty, she was working as quickly as possible but she was overwhelmed and could have used some help. I was here for about an hour and no one cleaned the tables and the trash receptacles were full with many trays piled on top.
When my order was at last ready the manager apologized and said they were short a couple of employees and offered me a free side order.
On my last visit there were only a hand full of people in the restaurant and no one was in line. I ordered the Chicken & Chorizo Puffy Shell Taco Combo. Even though I just stated what I wanted the young lady behind the counter said «Puffy Shell Tacos, do you want Chicken Guacamole, Chicken & Chorizo, or Chicken Avocado?» so I repeated Chicken & Chorizo. I asked for the combo but she asked me if I wanted to make it a combo. She must have been thinking of other things, she sure wasn’t thinking about taking orders.
When I went to take a seat on this third visit I noticed how messy the restaurant was, trash on the floor, tables that needed cleaning, and even flies buzzing about. On my second visit the place was messy too but it had been very crowded and I kind of just blamed it on that but this time there was no excuse for it. I was in the restaurant for about 30 minutes on this last visit and no one at all cleaned anything while I was there.
On each visit the food was good, flavorful, and served hot but something is wrong here. I gave them three tries and they failed twice. I like El Pollo Loco but I will not be returning to this location.

I was visiting with some friends, and we went and eat at this location. The place was a disgusting mess. We had to clean our own table, and the salsa bar was a mess. The only reason we stayed is because we had already ordered our food and it was late. I needed something extra (napkins or something) and went to the counter to ask for some. When I looked BEHIND the counter, I nearly threw up. It was a disaster, there was food all over the floor, napkins. etc. I would NEVER go back there. If I had been the health department the place would have been closed down right on the spot.

I have never had a bad meal here. I definatley reccomend going in to get your food. 1. So you can make sure you get what you ordered. 2. So you can take advantage ofall their great salsas at their bar. The service is alway really good too. This is a really nice El Pollo Loco

not good, kind of unkept with kind of strange folk eating there, i would never go inside and sit. you drive thru get out of there.