Barnes & Noble

Barnes & Noble is my favorite store, ever. But Maureena at the coffee section is so rude. Compared to Najya who is so sweet and friendly, she just has this unwelcoming face and vibe. I really don’t understand how non-​friendly people get hired anywhere.

I love going to this location! Everyone in the store was very welcoming, especially the café. Tina, the café manager, was very sweet and very quick to get my order out asap. The café was very clean and I could tell the water station was always available for anyone to use. Thank you Barnes and Noble for hiring employees who care about their environment :)

Barnes and Noble is a great store overall. Wide variety and selection. The kids area is great too. With lots to choose from, and stuff half off. My two star rating is because of their staff. My family and I went in, were there for about an hour. Not once did any employee greet us, much less ask if we needed any help. We saw 5 employees total. There was this one older white man, that was staring at my husband and I from a few feet away. But not once did he smile. Mo sore we’re not going to steal anything. I was standing im the toy section and female employee walked right by me. Just looked at me with a straight face, and kept walking. The man at the register insisted we sign up for their program. «No thanks» should have been enough. No, we won’t be returning. Everytime we come in, its the same thing. So we limit our visits. But I believe this will be the last time. Such a great store, yet such crappy customer service. Makes you feel unwelcomed.

Pages of WONDER come to life, as one finds whatever they are searching for at the Barnes & Noble store!
«Knowledge with Power is a key, to unlocking doors of the minds creations; constructive Imagination! Higher planes of thought, the intuitive self. raised vibrations within the vital states of being!»
I appreciate the hasty hard working individuals which assist with finding whatever I require from their merchant store! If for any unordinary reason they don’t have what a patron wishes to purchase therefrom their list of goodies. they’ll seek to find that particular item shipping it rashly!
Music, children’s literature, phantasy literature, self knowledge literature, café, cards, magazines. ALL SORTS OF ITEMS arranged in an orderly fashion found at Barnes & Noble!
Brilliance of excellent quality!

The café is my favorite! The manager Tina is so nice. She makes me feel so welcome when I come in. I enjoy going as often as I can!

I’ve visited many times and have never had a bad experience. Today I decided to Unilocal because I just realized that the cafè has the best pastries in the entire AV. No kidding, the chocolate chip cookie is amazing!

This is like my adult Disney land lol I decided I can’t go here any more though. I always walk out with way more than I planned to. For the most part the staff is always bubbly and nice, the ones who are not bubbly are still very kind and try to be as helpful as possible. There a gentleman there, his name is John, I think he may even be the manager, he is wonderful. I’m sure he doesn’t remember me buy ever time I have been there he has helped me immensely. On Wednesday night he went above and beyond to find one of only 4 copies of the book they had in the store. He finally found one is a pile of mixed up books due to be put back on the shelves in the back room. He searched for a good 20 minutes. He didn’t have to do that. It’s hard to find people that will go above and beyond to help a custoer.

So clean & neat Free wifi Great customer service Become a B&N Member & receive 10% off everything even the café & online purchases including free shipping Can’t go wrong Better than Star Bucks

Disabled customers not welcome at this store. You aren’t welcome to sit. Now if you are able bodied you can take your stack of 20 magazines, not paid for, into the café to read for hours. But if you’re unable to stand for long and want to sit to look thru books in the stacks, you’re told it’s not allowed at Barnes and Noble and you must leave.
So I PAID for the books and was told I still can’t read them in the store and I must not be disabled because the pictured employee doesn’t feel I am. The government and doctors say I am but the illiterate boob at the store knows better. She then told me it was a ‘crime’ to post a negative review on Unilocal.
Just use Amazon and put these fools out of business

The coffee bar staff is so rude! I am trying to find a way to notify Barnes and Noble of my complaint. Reading the previous reviews, I am not the first person to experience such terrible service.
I am not from the Palmdale area but ended up their this weekend for an event. We brought Jamba Juice across the way first, then went into Barnes and Noble for Bagels/​Muffins. I brought some different things and went to sit down. The large female behind the counter told me I couldnt sit there because I had «outside food». Even though I was a paying customer who just brought food from their counter. She told me I could go «eat what I brought from them outside». How crazy is that!
Read the previoius comments about the café inside this Barnes and Noble. They are rude! Dont buy food from there! I was a paying customer who was told to go eat what I had just brought from them outside!!!
I will have to see what Barnes and Noble has to say about this when I contact the Corporate office.

Always have a nice time here. Everything is clean and in order staff is very friendly. Very happy with our Barnes and noble

Great book store they always have what I need. I love the sturbucks they have inside the store .if you are unable to find what your looking for ask for the store manager. He always on hand to help customers out

I stopped in to buy an item that cost $ 75 retail but they had the same item listed for $ 51 from the warehouse. I asked the cashier if they could just sell the item to me for the $ 51 price she says no. The explanation I was given was the warehouse price is wholesale and the store price is retail which showed that she was missing the point of my question. I had the webpage open on my phone and showed her that it had the option of «store pickup». She said that even if I bought it online and chose store pickup I would still be charged the retail price. I said never mind and walked out. At that point my patience was out the door and I did not want to talk to a manager I just wanted to be out the door myself. Just one more reason Amazon is getting most of my business these days. If I had received good customer service the store would get my money but once again poor customer service vs. convenience of online shopping wins out again. I keep hearing about how stores are losing money to online stores, maybe managers need to start instituting better education on ways to keep customers coming back such as thinking outside the box and being polite. I would much rather walk into a store and purchase an item so that I get to have it now but it just seems that these stores do not care anymore. Amazon here I come!!!

The «Starbucks» staff is extremely rude. I am very upset. They kicked me and my peer out for bringing in our outside Starbucks beverages! Even though they sell Starbucks. She was very very rude. I usually buy one of their overpriced Starbucks drinks every Friday as well but I will NOT be coming back here! Rude rude!

I completely love this Barnes and Noble, I am a member and love saving that extra 10% and if you sign up for emails they always send 15% off one item which you can use with your 10% membership off discount. The people are always helpful and friendly. Only down side, when checking out it is always so SLOW.
ALSO, the people in Starbucks can be RUDE, if you’re not studying they’ll ask you to move. This isn’t right, especially if you bought an over priced drink from them.

They have books! And if they don’t have the book that you’re looking for, they can get it for you in a week or so. They also have story telling and activities for children in the children’s area on Tuesday mornings @ 10 (I could be wrong about the time and date). Great location.

Store is great with a wide selection of books! I am only rating it a one star because of its café staff and their very unprofessional manners.
I have and continue to visit stores in Valencia and Encino but will rethink Palmdale. The staff seems too bored and the department is so over staffed that they have time to walk around every few minutes to push you to (even if you already did) buy more or leave. This is the only store thay has eliminated all electrical outlets while others are inviting and welcoming to customers. All Starbucks, McDonalds and even Buffalo Wild Wings provide electrical outlets and wifi. This is a must when out world is moving more towards a digital only era. I have filed a formal complaint and will ensure matters are taken care of.
Tips for management:
Train and eliminate unprofessional employees.
Uphold a stricter dress code and dont let employees wear pink hair to work… This is a book store not a tattoo parlor.
Do not overstaff so much that café staff has so much free time to walk around and harass customers. I for example might be in the middle of an important meeting and cannot get off within 5 minutes to buy coffee.
Employ more friendly staff members like Rochelle and others that are courteous and professional.

I really don’t like when Unilocalers try to bring a place down with a trumped up «horrific experience» type of review, but it needs to be said that the customer service at this location has been worse with each visit.
This time we stopped in to buy books for classes that we could not get at the used bookstore down the street. The girl who checked us out (Melissa) continued to pressure us to enroll in their program after we politely declined a couple times. Melissa assured us, after we said we weren’t interested in getting lots of spam emails, that Barnes & Noble does not use your information. The thing is, my husband has read the fine print after being cajoled here before, and it basically states that in accepting their ‘coupons’, you are agreeing to let them use your info and track your activity. We told Melissa we didn’t want to be in that situation, and she kind of snarked ‘oh. I guess you don’t like saving money.‘
Look, I understand that these employees are told by their superiors to ask multiple times to join these programs, but to pointedly lie, then make rude comments is really off-​putting. We went back in to talk to a manager after we realized we were charged $ 28.50 too much. There was more snark and rudeness from Melissa. Not sure what the deal is there, but figured this is one of the things Unilocal is good for.

I like this Barnes and Noble for its wide selection of books. I do not like this Barnes and Noble because there is no seating besides the chairs in Starbucks. The prices are outrageous for books in my opinion. I went there and got three books with a discount member card and 25% a slightly damaged book and the price still came to $ 80. As a result I try to limit my shopping here and only look and not purchase, but this is difficult due to the lack of chairs. There are usually always some rowdy kids over in the childrens section often times unsupervised. The lines usually take a long time as well with there only being one to two checkers.

I like Barnes and Nobel as a company. The ONLY reason I couldn’t give 5 stars to this one is the lack of seating. I remember the first few I went into had tons of recliners and tables to sit and and read. This one only has maybe 3 or 4 wooden chairs on the floor. Super bummed! I like reading a little into the book before I buy it to know I will actually want to read it.
Other than that, I have no clue where all of these low ratings are coming from. It has always been very organized when I stop in, the employees are very helpful in assisting me find what I’m looking for and are friendly in doing so. I also like that there is a Starbucks in the store.