Viceroy Palm Springs

This review is long overdue, but I celebrate my 3 year anniversary today and I still can’t get over how magical my wedding at the viceroy Palm Springs was. It truly was the best day of my life and thanks to Jessika and Olivia for making my day perfect. All my family and friends still talk about my wedding and say it was the best they attended. From the food by Citron to the amazing setting tucked against the mountains it was so beautiful. I wish I could do it again and again! Perhaps I will be back to renew my vows one day ;). The Viceroy is my happy place.

First time here and I already love this hotel! I’ve been coming to Palm Springs for years and this is the first time a hotel has made such a great first impression! Brenda at the front desk was so sweet! Offered us sparkling wine at our check in. (exactly what I needed after the long drive here) then Rodrick one of the staff members walked us to our room and gave us all the great little tid bits about the hotel. (Been open since the 1930’s)The pools areas are beautiful and open 24 hours s day. Room and décor is unique and beautiful!

Needed a relaxing few days away from reality. My friends and I decided to steer away from big hotels with the fancy lobby and decorations and go for a more soothing and quiet experience at the Viceroy. The villas are very well designed with sleek furniture. The staff is very friendly and helpful. The pool side menu is delicious and the café has a greater variety of delicious meals. There’s no loud music playing by the pool, perfect for serene relaxation. The spa had a steam room and massage and facials. They have complimentary bike rentals and are just a few blocks away from the cute shops and cafes. Will definitely go back.

I’m giving this hotel 5 stars based on the service at the front desk by BRENDA. She made sure all my stays were comfortable. She is positive and always makes sure check in and checkout are seamless.
I appreciate that the Viceroy Palm Springs hires a staff with extremely high customer service skills.

Room smelled
DEF not a 3 – 4 star
Noisy… old dirty white old place…

I have stayed here 4 times in the last year or so. I just love it. It’s very adult and quiet. I know most staff by name, have had very exceptional service from Sean and Brenda and Elise. I feel very welcome and am super relaxed.
I have never had any of the issues others list. The rooms are probably due for some updates, but I haven’t seen any stand out wear or problems. Food is good, service is awesome, and I like but don’t love the spa.
If any issue has come up, I just speak to the desk and they are great about whatever I need. I have stayed at all of the top resorts and hotels in the area and always come back to the Viceroy.

I don’t get what all the noise is about. This is a tired, old worn out resort. They are trying, really, but the place is in desperate need of updating. This was, I believe, Kelly Wearlster’s first project, or at least an early project and it sure looks it. Wow. Cheap and tired. Our room was beat up, worn out and borderline nasty. The bathroom was so dark I couldn’t shave, the shower is a single stall one piece, like a motor home and twice reglazed too boot. The exhaust fan sounded like it was about to explode. The bed was too soft, pillows were beyond worn out and the in-​wall AC unit blew cold are in my face all night. Oh, and I could hear the water from the sink dripping in the wall behind the sink… and see the wall puffed up where the leak had clearly been ignored for weeks.
Granted, we were there during a sold out weekend but all I can say is – if you’re young and don’t know any better, check in, have two drinks and you won’t care. If you’re well traveled and want to experience Palm Springs like an adult, spend $ 100 a more a night and stay somewhere else. I wish I had.
On the plus side the room service breakfast was fast and tasty. Coffee was ok.

BRAVO!!! I had my wedding here on ⁹⁄₂₆ and they did a superb job! Everything was perfect and Anastacia and Ellyn were great to work with from the start ! I had a million questions leading up to the event and they were very patient with me. The front desk staff made us feel welcome and warm and the rest of the staff like bartenders and servers are simply awesome! Thank you! We can’t wait to come back!!!

Had a relaxing weekend here over labor day 2014. Really the perfect Palm Springs retreat! Totally charming small boutique style property with a friendly staff and cool A/​C.

Viceroy: a person sent by a king or queen to rule a colony
Webster.
Viceroy is spectacular, amazing, and conveniently located in the heart of DTPS.
We enjoyed our first stay here and this place is you betcha worth it.
Daphane HS
8.7.14

A Roach By Any Other Name
My girlfriend and I just stayed at the Viceroy and overall we had a great experience at the Viceroy. The staff were mostly great, the grounds were great, the restaurant and bar service were great. There was, however, a minor incident involving a cockroach in our room.
Upon entering the bathroom my girlfriend found a huge cockroach next to the toilet. She called the front desk and they informed her (without having seen it) that it was not a cockroach but a «palmetto bug.» For the record, a palmetto bug (Eurycotis floridana) is also known as a Florida woods cockroach, a Florida skunk roach, a Florida stinkroach, a skunk cockroach, a skunk roach, a stinking cockroach, or a stinkroach because when alarmed they spray an extremely foul smelling glandular secretion. They are monster insects and when I once had one (deceased) in a prize-​winning insect display. Luckily this insect was not, despite the assurance of the phone psychic/​desk clerk, a palmetto bug — just a particularly gargantuan American cockroach (Periplaneta americana).
I’m not here to have an entomological debate though. Both bugs are disease-​causing pest and under ideal conditions, we don’t share our hotel rooms with them. There were also ants but if the cockroach was any indication, they would’ve just told me that they weren’t ants but ticks and to just calm down.
When we left we told the staff that our stay had been great except for the roach. This staff member too condescendingly told us (after an exaggerated eye roll) that it was a palmetto bug. It seems apparent that this is a line that the staff are told to take with guests who complain about the presence of cockroaches. To anyone who’s ever lived in Florida and seen palmetto bugs it’s a rather unintentionally humorous — analogous to someone complaining about a feral cat being in their room and condescendingly reassured that said cat is merely a rabid jaguar so to calm down. I understand that bugs, like people and other animals, like to take refuge from the harsh conditions outdoors — but there’s no reason for staff to drop their plastic smiles just because a guest has brought an instance of it happening to their attention.

If you wanna quick getaway from the urban centers of Los Angeles and San Diego, you can find temporary solace from the fast track by jumping in your car and driving east to Palm Springs. There you can find the Viceroy — a perfect hotel nestled on the side streets, away from the bustle of the main street. Chill by the hotel’s three pools, get some down time to read a book or hangout with friends.
The viceroy’s single rooms are perfectly sized for sleeping and moments of privacy. There is no need to make the rooms any larger since most of your time should be outdoors by the pool anyway.

I’ve stayed at better hotels and thought from the pictures this would be good and the reviews weren’t bad either. But after my horrible night’s sleep last night one star is plenty. My sister invited me to go hang out in Palm Springs for the night because her husband had to work last minute. She had found a decent deal online and took advantage of it. $ 175 for a room w/​king bed. Not bad — you’d think.
The room is tiny, as soon as you walk in you are a foot from the bed. Not like in regular hotels where you at least have a tiny hallway to walk in, see a bathroom etc. But nope, it was just the king bed a small well-​stocked mini fridge. The room we had was on the bottom floor, where there was a room above us. Since the flooring was tile this is NOT good if you are below a room with the same flooring. So then starting at 8pm till midnight there was SO MUCH noise above us, we couldn’t sleep. It was as if the occupants above us were moving their furniture and dragging it constantly back and forth over the flooring. UGH! And we had earplugs on. I never had such a horrible night sleep, EVER. We called the front desk and they said they would check it out, I even went outside to see if there was anyone up above us. Nothing.
Also the shower curtain basically blows on you as you are showering so you constantly have to hold the curtain back so it doesn’t stick to you while you are in the shower. The bathroom is super tiny, definitely not ADA.
Although it’s a nice-​looking hotel I would not recommend this hotel to anyone. sorry Viceroy, you kinda suck.

The Viceroy Palm Springs!!! What can I say? Well the first thing is that I would NEVER stay there again. I would rather be Naked and Afraid!!! Our room was small and uncomfortable. There were no drawers or dressers for clothing. The chair inside of the room was worn, ripped and dirty.
There was an old fashioned motel air conditioner inside of the room. It was positioned toward the head of our bed. We had to run it due to the heat. The cold air blew on us all night. Very uncomfortable.
We left and didn’t finish our stay. They also didn’t want to refund our money. That was Mr. Sean Najarro, Front Office Manager. He couldn’t manage a wet dream.
However, Elise Ferrand, Operations Manager, was very understanding and professional. We received a refund for the night we didn’t stay. I am going to request a total refund.
Here is a hint. Don’t be fooled by pictures. They are very deceiving. Do your homework first. Learn by my mistake.
If you ever think of booking a room here, no matter how inexpensive and good a deal you think you might get. Book a room at the Hilton instead.
Until next time.

I’m staying here this weekend for my bachelorette. The service is horrible here from the moment I stepped out of the car. They offer valet parking however it is not covered parking and they need to know your room number. However if your room isn’t ready you don’t have a room number they can’t park your car. Very inefficient. And you have to leave your belongings in your car. It’s 100+ degrees. You can take some of your stuff and check it in to the front desk. Valet is free for one car and $ 15 for any additional car.
Luckily we didn’t have to wait long for our room however when we went back to the front desk one of the attendants asked us if we were offered champagne. We left to the room because she was taking awhile.
Got a spa treatment. Everything was fine but found it was inefficient to have the treatment rooms in a separate building. The spa is really small. Only one restroom and one shower.
They have many pools (three) at the facility, which is nice however the pool areas are small and they fill up quickly. The pool service is the most horrible part of our stay. We brought drinks from our room which was about 5 feet from the pool in plastic cups. Ezequiel or Eduardo the pool attendant told us we couldn’t bring alcohol from our room. We said ok and tried to finish our drinks up. A few minutes later his manager, Marlin, came to the pool and told ezequiel that he had to take our drinks away (the ones we didn’t finish, some being water). Which was fine since it’s hotel policy. So since he said he had to take our water, we asked nicely if he could bring us water. He said ok. So we waited and waited and waited… At least 20 minutes. In 105 degree weather. And nothing. We decided it was too hot to be out there and decided to go back to the room. We are dinner at the restaurant there (see review).
The villa we had was decorated very cutely. The air conditioning at the facility seems old and could use some updating. Very loud systems. Some of the room as stated by other reviewers was dirty for example our kitchen blinds had some stains.
We woke up to a trail of ants! Gross! We had a sofa bed in our room and when I called to get sheets and a blanket the front desk person said «your bed wasn’t made up?!» Uh! No lady that’s why calling you. We also asked for an additional rollaway bed and the front desk person said «ummm I will call you back». Luckily he did and the rollaway was brought.
Today, we decided to go for another dip in the pool. We had the same pool attendant and called him out about our water from the previous day. He claimed he brought our waters back in 5 minutes, which was a lie. So he brought us waters again. My friends wanted to drink their sangria they made so since our room is five feet from the pool we thought we could leave it on the porch. No go on that idea. I decided to ask the attendant what his name was and his managers name was so I could write this review and all of a sudden he got defensive and called his manager over. I tried to explain to them that it wasn’t about the alcohol and it was more about the service of the water. Water comes in a bottle! It doesn’t take more than 20 minutes to get it. Ezequiel tried to make excuses like it was busy or what not and that I was only upset about the alcohol. Which wasn’t the case and it kept making me more upset about that. I even told the manager that he was standing right there when he took the cups away and we never got our drinks. A couple at the pool told us that he let them put their drinks in a coffee mug. So you can try that method. We were already on the watch list so we decided not to try.
Basically this hotel is ok. Not worth the price you are paying. The service is so slowwwww and they don’t even give you everything you are supposed to get. Even at the restaurant the service was slow. Find somewhere else to stay.

Strongly advise against staying here.
The photos you see on the website are incredibly deceiving. There are far to many other amazing properties in Palm Springs that will earn your business through high quality hospitality, this is not one of them.
–Briefly I will highlight the experience–
CHECK-​IN
Helpful valet. Friendly staff. However, quite jumbled and as I observed other guests in check-​in inefficient and inconsistent.
HALLWAY
Strewn with leaves bags of trash and linen sitting throughout.
Completely unacceptable — the property should at no time have visible trash or bags of linens not the least of which is outside of doors.
ROOM
Dirty linens stashed beneath what looked like a filthy changing table in a dirty little bathroom filled with cracked paint, clothing wrappers and tags, smell of humid air conditioning and a general decrepit condition. A mini-​bar without glasses, or prices.
GROUNDS
Again, strewn with trash. Lawn chairs were filthy and in desperate need of laundering.
ROOM SERVICE
After multiple attempts to reach room service finally the phone was answered by a young man who didn’t know if room service was being served and had no idea what was on their menu or even if he could take an order. I had no idea why he even bothered answering the phone. Needless to say we wine dined out.
ROOM CHARGES
To add insult to injury my credit card was charged twice for the room stay, an issue that took quite some time to resolve.
We left our reservation early and flew to the Mandarin Oriental in Las Vegas. The stay there was as always, amazing.
I travel often and frequently and have directed my travel department to remove Viceroy from it’s approved vendor list both in the US and Abroad for client stays and conference bookings as I am appalled at the level to which the service has sunk.
In Dubai we now always meet clients at the Burj which is service above anything one receives outside of Asia, and from which the Viceroy could learn quite a lot.

My husband and I stayed here in May 2014 for a conference and had an EXCELLENT experience. Couldn’t be better. The staff was incredibly friendly, remembered our names, and were ready to help at a moment’s notice. Having multiple pools was really nice, and they stay open late.
Also, location is FANTASTIC. I will agree with Bill B. that it isn’t easy to spot, but that makes it feel tucked away even though it is well within walking distance of downtown. We enjoyed the farmer’s market Thursday evening.
Everything décor wise is modern and clean. Oh and the toiletries are so fancy!

Upon reading some of these other reviews, I’ve discovered that some people may truly never be satisfied. As my recent stay at the Viceroy has been one of (if not THE) best hotel experience I’ve ever had.
I’m no novice when it comes to hotels. I’ve stayed at hotels in London, Munich, Madrid, Paris, New York… just to name a few. And really for the price we paid, our experience was certainly above and beyond our expectations.
My boyfriend and I decided to have a little getaway. Right off the bat, our valet (Ron? Rob? My apologies…) was a gracious host, once we were all checked in (the lady at the front desk was also very friendly and efficient) and given a complimentary glass of champagne (!!) he showed us the grounds and took us to our suite (of which we had received a FREE upgrade!!).
Oh, it was beautiful! It was like a small bungalow sans kitchen. It was beautifully decorated with modern yellow accents and a bit of Hollywood regency flair. There was a small alcove which housed a closet and vanity, which I thoroughly enjoyed. The shower was huge and separated from the toilet. The bed was so comfortable, my boyfriend was trying to see where they bought the duvet so he could buy one himself (in fact, if anyone knows, feel free to shoot me a message).
The pool & HOTTUB are heated and open 24 hours, which we took full advantage of. There’s 3 pools in fact, so you can really take your pick. They offer free bicycles to use to ride around town in (which I would’ve loved to try if I hadn’t arrived with a bum ankle).
Room service was delicious! We got the breakfast burrito and extra bacon and fresh juice and pancakes and croissant. Oh, I just could have died!
They allow dogs! I saw some people with their pets, I wish I had known so I could have brought mine!
And everywhere we went the staff were all so kind and so helpful!
I’m really just over the moon about our trip. We even seriously considered returning the following week!
Honestly it was just an impeccably smooth stay, everything and everyone was at it’s best. I’d recommend this hotel to even the harshest of critics. I hope it won’t be long before I may return.

The property is just magical, the staff are kind and attentive and the food is incredible! We have been Viceroy fans for years and were married here 03÷22÷14.
The property couldn’t be more perfect for weddings and our guests were charmed by the entire experience! The staff was beyond accommodating… starting from Olivia (who was a huge part of the reason we chose to get married at the Viceroy… I felt like we weren’t just clients but friends)!
The Villa that was our home for 5 days was charming, romantic and had all of the creature comforts (nearly full kitchen, incredibly comfortable bedding and oozed charm and style)! Sweet touches like a fruit tray awaiting us at check in and a bottle of champagne on ice on the wedding night blew us away.
We had our Thursday evening wedding party dinner at the Citron (private patio) and the service and food were impeccable. We did our rehearsal brunch Friday (taco lunch menu and I’m drooling thinking about it). The actual wedding dinner was the best food I’ve experienced at a wedding (I made sure I actually got to eat) and our morning after brunch and beverages were great to recover from the libations the talented bartenders had been serving all weekend.
I could write a novel about all of the reasons the Viceroy is the perfect spot to host your wedding or just to spend a weekend (kids and adult pools, great salon for blow-​outs and treatments, complimentary yoga and more)…but you really need to experience it yourself!

Overall I really liked this hotel. I think it’s adorable boutique hotel. The entrance is very small but nicely decorated. We stayed in the studio room which was near the street, but we didn’t hear any noises which was nice. The pool that we liked the most was right in front our room which was really nice.
The studio was spacious in that there was a separate seating area from the bedroom. Based on other Unilocal reviews I can see that some updates need to be made to replace certain things, but I did not think the room was dirty at all.
Pros
— Service
— Spa
— Pools
— Relaxing Hotel — Not a party place
— Walking distance from main street
— Bike Rentals
— Complementary Valet
— Décor
— Summer Specials
— Complementary Pool Floaties
— Adult Only Areas
Cons
— Could use a little remodeling and updating
— Cushion seats at the pool should be replaced asap