Time Warner Cable

This place is horrible. If there’s a zero star, I’ll give them a zero. Been waiting forever to get in front of the line.

Been standing here 15 minutes already. 10 people waiting, 4 employees working, only one employee helping customers. Other 3 are doing their best to ignore everyone waiting. This is why I’m dropping off my boxes. Now after 25 minutes, with now 14 people waiting, 2 of the counter people vanished, leaving 2 employees. Only reason the line moves at all is one out of 3 numbers they call, the person has already walked out. Typical terrible service from TWC. This is very similar to a DMV experience, my suggestion? Switch to Direct TV, I did.

This is the second day of no services. No internet, no phone, no TV. Two calls yesterday says outages all over the valley. Workers been dispatched. Promised a call back that never happened. Call this morning tells me services are expected to be back on this morning yet. Call 4 hours later says there was no report of any outage in my area made and they had no reporting of any problems with my services and I would have to wait for the following day for someone to come check out. I insisted it be today since I had been calling for 24 hours and had obviously been lied to twice already. I was promised a call back after representative had spoken to her supervisor. Once again another lie and no call back. Thanks for the lie Barbara from the Colorado springs call center

Trouble with premium channels for two weeks now. Many channels «is currently unavailable». My neighbor is also experiencing similar troubles with TWC.
I wonder if the upcoming merger has anything to do with the lack of service. I am going back to basic cable tomorrow. When I move in the fall, I will cut ‘the cable’ for good.

I remember another company that used to be in a position of power like Time Warner Cable. They ignored the feedback from their customers. As you can see from the responses from «TWC Help of Time Warner Cable». That would be Block Buster Video.
After waiting 40 minutes to drop off a cable card and get a replacement cable box that broke. I will be leaving TWC for TV.
I’m stuck with you for Internet, but I’m sure you will find a way to Gouge me on pricing for Internet service.
I truly feel sorry for your frontline staff because they take the brunt of the anger from your customers.

If you want to pay your Time Warner Cable bill here, keep in mind that you need to wait like 40 years to finally get to the front to be «greeted» by an annoyed cashier that 1) Can’t help you because they are not bilingual 2) Is the rudest person I have met my whole entire life. Waited for over TWO HOURS yesterday (3÷23÷2016) to pay a bill, and the guy was obviously having computer problems, so even after my dad asked multiple times he denied the problems and «processed» the payment. They said that are services would be fully restored within the hour, and it’s been 24…
So we call customer care and they tell us that we haven’t made a payment since last month, so we explained to her what had happened and she was very nice and explained that we would have to come in and talk to the employee. So here I am now, after being snapped at and humiliated in front of 30+ customers.
This Time Warner Cable location is the worst, I would suggest calling, paying online, or traveling over 20 miles to the next location for better customer service. This place needs to learn how to teach their cashiers better customer service, hire people that can actually communicate to the majority of the population here, and have more than 2 cash registers open when they have 3 people in the back hiding from the 30+ people in line that have been waiting HOURS.

This is the worst establishment in Palm Springs. It took me 2 hours to drop off a stupid modem. They should be investigated for fraud and monopoly. They make lines purposely long so you can’t return devices if you work normal hours. Then there are no alternatives to their horrible business for Internet. I sincerely hate them. And I hate that I am forced to use them.

The one hour arrival window is a joke. My tech arrived 50 minutes after the window. The install was a free visit as part of my new HOA upgrade agreement but TWC charged me for the visit. The new agreement also came with the HBO channels. Guess what? No HBO channels. Had to call them yet again. Three fails in one go. Well done TWC!

Just nuts to have two customer agents and 60 people waiting. There has to be a better way to return equipment. #whatsmytimeworth?

Regular rate increases with no explanation or notification. Monthly bills always seem to be a surprise.

We pay about $ 180 a month for TWC internet/​phone/​television. About every two weeks we lose the ability to use Showtime Anytime and HBO Go. Calling the 1 – 800 customer service number tracks you to a call center, usually the Philippines, with a service agent using a script and flatly telling you that you cannot speak to someone in the U.S. After three days my problem is still unresolved, and I still haven’t been able to speak with someone in the U.S. Direct TV is looking better and better.

It’s 9:27 am Thursday morning. I have number 53 and the line of people is huge. They are only working on # 22. And I though the one in Van Nuys was bad. Holy crap Now time is 9:47 they are on number # 34. Time now is 10:10, # 41. Time 10:30. Done.

There is a reason Time Warner gets horrible reviews, and we just confirmed why. We bought a home in Palm Springs; we ordered service; they sent an Installer. Installer was very nice; seemed to have training in dealing with doubtful customers. So, first trip of service, he says he must send Construction Crew. Crew shows up four days later, does the work, says the order is in process. The day the other tech is to come here to activate the service, no one shows. No phone call. We call today, two days later, and says that Construction Crew never filed the order for service. So «new turn on date» is now nine days away. Unbelievable.
Called Customer Service; she says there’s nothing to be done. Apologized.
The drag is: they have monopoly on high speed here. Verizon/​Frontier offers DSL but it’s a far cry in terms of internet speed.
So lesson learned: Time Warner forces you to be a dick with them. Never believe anything they tell you. Follow up with Customer Service every day.
Worst-​run company ever. There is a reason that Socialism does not work. Lack of competition kills any reason to improve a company.

NO STARS!!! USE ANY OTHER SEVICE, or CUT CABLE ALL TOGETHER!
Standing here waiting like the other reviews shared. 2 Employees, SLOW service, do the math. Our visit: choose to only have 5 stations and 2 in Spanish; OR wait 2 hours!!! AND all this only to have them raise my bill!!!

This place is horrible 50 people waiting only 2 workers, working at the slowest paseo possible. I HATE TIME WARNER! would rather have no Internet then work with this company!

This review is regarding the customer service when you call the number in my area. The workers at this store are always ok. I called to downgrade internet service, I had to call early in the morning before I went to work. 1. There is no downgrade service option, 2. the guy that answered wasn’t in that ‘department’ and the department didn’t open for another 10 minutes so someone would have to call me back. 30 minutes later a lady called me back and asked what i would like. Here is the conversation, count how many times I had to ask the same request:
Me: Id like to downgrade my internet service
Her: Oh, ok, can I ask the reason why?
Me: Im just looking to save a couple bucks a month
Her: Ok, what do you use the internet for?
Me: Mostly emails and some videos, but its just my pc and phone, so I don’t think slower internet will be a problem with just 2 devices
Her: Ok, well the slower speed is just for checking email and its very slow, so its not for watching videos, it will probably be too slow for what you are needing
Me: Actually, my friend has that and she can watch videos, stream Netflix and everything just fine
Her: Ok, let me look into the system and see what you have… Ok, I see here that you are already on the lowest price tier for that package (i don’t have a package, just internet service)
Me: My friend has the less expensive service and thats what I want.
Her: Yes, but thats part of another deal
Me: No, she just has that 1 service at that price, thats what I want
Her: Ok, hold on while I look into the system and see if thats something I can do for you
Me: Ok, but in 10 minutes I have to walk into work, so we need to wrap this up within 10 minutes
Her: ok, I can make the changes in the system, are you sure you want to downgrade the service?
Me: Yes
Her: Ok, I have made the changes in the system, is there anything else I can help you with?
Me: No thank you
So, after telling me that it would be too slow to watch videos, I already had the lowest rate, it may not be available, she wasn’t sure if she could do that, she finally gave me what I was asking for. I can only imagine all the of the elderly people who would have believed those kinds of tactics and stayed with the higher priced service. Yes, my speed is a little slower (as expected) but I am saving a few hundred dollars per year and its terrible that they make you go through those cheap stunts just to get what you want.

I ordered a change of service from Verizon to Time Warner. I set up an appointment to 02/​20/​2016 and I waited for the whole day. I called Time Warner and OPERATOR SDS told me that it was scheduled for the 29^th and I asked why, she said «it is the earliest date they had»
I couldn’t believe it, so I asked her if could be changed for a Saturday, earlier and she said that would be March 5^th which would delay even further to get the services, so I kept the 29^th. I asked her what was the latest time to get the technician in the house and she said between 3pm and 4pm. So I scheduled to that time. I called back to talk to another person and the new operator, very courteous, explained me that the services where scheduled for MARCH 5TH.
OPERATOR SDS PUSHED THE SERVICES FURTHER!!! I was shocked for the lack of care and total disregard! The new operator explained to me that the reason why the services were delayed is because I was transferring my Verizon line to Time Warner and I was NEVER TOLD THAT WOULD HAPPEN…
OPERATOR SDS totally disregarded my request in keeping the date and as a personal vendetta she pushed further the date. I am calling Verizon right now, I might keep them.

TWC jacked up my monthly bill an additional $ 4 again without any notification. I called to complain and the representative informed me that I was informed of the additional cost on my recent paperless bill. True, they do show the increase, but no ‘real’ notification that would alert me to the hike, nor any explanation, prior to being billed. However, the representative was very helpful in assisting me in lowering my monthly bill by registering a personal cable modem, saving me $ 8 per month. To be honest, my bill is a bit higher than most because I’m an online gamer, but I do feel TWC is taking advantage of the fact that they are the only cable co in town.

In general the worst lack of service from billing statements to home service I have ever experienced.
I am canceling my service and getting a new provider!
HORRIBLE!!!

Expensive. Slow. Modem they rent me didn’t work. Awful service people. Website has features that don’t work (amazing for an internet company).
What exactly do they do well besides make money???
This is a monopoly that begs to be BROKEN. They are absolutely the worst cable company I have ever dealt with. And they are all terrible, so that is saying something.
I’m not going to use them for TV. I am forced in my area to use them for internet. For TV, I’m going to use one of the satellite companies, as I have used them before and they work well.
Regulators: Please, please, please break up this monopoly.