The Art Of Clean Agency

Being someone who consistently calls upon Unilocal to find customer reviews and suggestions for restaurants, and home services I take reviews very seriously. After reading the previous reviewer I was of course hesitant to use this company. This one, less-​than-​positive review however was overshadowed by the multiple amazing reviews on another website. So I decided to go ahead and schedule them to come and clean my home. I contacted Andrea by email first, and she was very quick and clear in her responses, I set up an appointment with almost no notice, the cleaners were on time, respectful in my home and efficient. Upon them leaving I didn’t do the once over that Andrea had suggested (nor did the cleaners), and I was sorry that I hadn’t. Upon a little further review I saw that the floors were not properly swept and mopped to a reasonable expectation. I immediately thought of this previous post and was nervous. I called Andrea, and she was wonderful. I too being in the customer service industry know how difficult it is to perform 100%, every time, but this means I also understand that you can truly judge a company’s character based off of how they handle themselves once something has gone awry. Not only did she assure me that they would do better next time, the cleaners are coming back to redo the areas that were less than stellar. Which is exactly how the situation should have been handled. I will not only use them in them future but refer them to friends and family members. Look forward to doing business with them again soon.

I contacted this company to book a move out clean of my old house. We agreed upon a price of $ 110 for a 4 hour time period. I was then asked that if the 4 hour max was hit, would I like them cleaners to continue. I clearly stated no, that I would like to be called and given an update of the cleaning status so I could decide if they could continue and incur an additional cost, Andrea (the owner) wrote this down and added all of this to the invoice notes. On the day of the clean out, there was some confusion on when Dottie? the cleaner was supposed to arrive, I was told 6:30pm, however she did not arrive until 11pm. When I entered the after the house after the clean out, the entire unit smelled like smoke, and there were multiple pieces of ash on the carpet. Also, everything that was in the house I was coming back for was gone, all my personal cleaning supplies, trashcans, food in the fridge, and a tile steamer. I called Dottie’s cell, and still have received no response. I received my invoice from Andrea charging me for 7 hours of cleaning. I called to voice my concerns about the clean out, and was met with sympathy for my inconvience, but also ambivelence about my concern that I was not called after 4 hours. I was asked to «meet in the middle» on the price difference even after I was not called, had only agreed to 4 hours, had to re-​vaccum and sanitize the home myself due to the smoke odor in the house. Our home was a non-​smoking home that I can now be charged for if the smell lingers, the ash on the carpet left marks, and I had my personal items stolen, and Andrea acted as if she was being put out due to the fact that I was refusing to pay for a job that I did not authorize. The entire experience was very disappointing and was very unprofessional, I should not even have had to pay the original quote price for the fact that my home was smoked in & my property was stolen. Andrea told me that «it just sucks for her» that I am not paying in full. I would definetly avoid this place for any of your cleaning needs, because you never know who they are letting into your home…