Stater Bros. Markets

This store has improved quite a bit it seems that they have more Checkers they’re very friendly and they’re doing more customer service and less employee business I was very pleased to see the change.

I stopped shopping here a year ago because the check out lines were always to long. I decided to give them another shot and nothing has changed. 9pm last night. Only one cashier and a long line. I asked one of the managers what’s up with that and he said basically the same thing another manager said a year ago. One of the checkers was in the back and they are working a better scheduling system.
Albertson’s across the street and Ralph’s down Sunrise Rd are a better bet if you don’t want to wait in lines. Also ALDI opened on Gene Autry and Ramon. Their prices are lower and lines are acceptable.
Maybe Stater Bros. should send their managers to the competition to see how they do it.
The major grocers more or less have the same offerings so it comes down to customer service and for me the number one issue for customer service in waiting in a check out line. I’ll give them another try in a month or 2 and report back.

I went to the deli for a sandwich, person behind counter, every word was HONEY, that is really offensive, get retrained, get fired something. Some people would do worse than Unilocal,they might sue store or worse. Person behind deli counter is RUDE, got it HONEY. I am not your honey. Pissed and ruins your day.

Their prices are good but the front end is always deficient in staffing. The only time I have experienced a fast check out is when the corporate auditor is in the store and then the third checker is the manager window dressing the front end. There have been times when I feel like abandoning a cart of groceries and walking across the street to buy. For a couponless store, there are items you have to go home and print out. I wrote them and they never replied. Sweet workers, but dreadful management.

I had purchased a farmer John sausage links and the next day was about to cook breakfast came to notice that the sausage was EXPIRED 3 days ago. I can’t believe no one who works at that department checks for out of code items. Very disappointed!!!

I have a condo in Palm Springs and am able to visit a few months out of each year. I like the convenience of the near by Stater Bros. Meat department is great. I had t o get a cake for my friends birthday party. The girl in the bakery was very helpful with my selection. I believe her name was Tyler?

I HATE Stater Bros. for shopping.(Vista Chino Palm Springs) Every time I go in there it is a bad experience~ And this is probably going to be it for me…
Today I needed a Onion, Green Pepper so of course the express lane is not open (he has it closed and checking employees out) there is only one lane with people with full carts.
I mention to express lane guy (ignoring me after saying it 3 times) you need to open another lane, he does ask lady in line with 30 items in her cart in front of me.
Oh yeah I went there, I stepped in front of lady putting her things on belt, put my Green Pepper and Onion on his scale and said I will be shopping at Albertsons you can put these back.
It is no wonder they have such a bad reputation around town… They have the worst customer service at check out in town.

Nice clean store. Very nice checkers Toni and Geri are my two favorite checkers they always go above and beyond to help me. The courtesy clerks always help me out even when there out side getting the shopping carts. Always such a good experience when I go in

I enjoy shopping here, nice feel, clean store and good prices

everything you could want at a price you’d expect. Checkers were really friendly too!

This is the cleanest Stater Bros. that I have ever been in. The store is well stocked, and the employee’s are attentive, helpful and friendly.
The meat department is top notch, and the butchers know their craft.
The ONLY thing i’d like to see here is a Pharmacy. I’m rating this Staters 5 stars.

Gas Stations | Grocery Stores
Relatively Close To: 99 Cent Store and DQ
Public Transportation: Yes.
Valet Service: No.
Wheelchair Accessible: Yes.
Service Pet Allowed: Yes.
Parking: Shared public parking lot.
Popularity: Inexpensive and popular in the area.
Reason of Visit: Milk and a few other things are cheaper here.
Cellular Reception: Yes.
Free Wifi: No.
Outdoor Space: No.
Cleanliness: Usually clean.
Lighting: Very bright.
Presentation: For a low budget grocery store, this one is pretty nice inside.
Ownership: Stater Bros market.
Items Ordered: A few things.
Check-​in Wait Time: Not applicable.
Temperature: °76
Staffs knowledgement of business and or amenities:
Overall Service: Good service and will help take grocery’s to your car.
Staffs response on compliments: They appreciate your compliments.
Staffs response about complaints: I did not give one.
Recommendations:
Two ** stars or less dont consider.
Three *** stars be cautious.
Four **** stars or more highly recommended.
Quick Notes: I cant say that their prices cant be beat but, I can say that some of their items are priced just right and the store brand is much better than Ralph’s brand.
My reviews are structured and rated in many areas. I believe that my experiences will provide consumers satisfactory or acceptable in quality or quantity information.
I hope this particular review has helped you carefully decide whether or not to give this venue your business.
Enjoy, Jonathan

This store is always out of stock on something. The one older lady cashier with glasses and black hair is always rude and has an attitude with white peoole. The manager joe is always courteous but there are a few lazy workers that should leave. Only convenience is having Chase there.

I don’t know if management reads these reviews, but if so I just wanted to let them know that this used to be my preferred grocery store because I bank at Chase and having one in store was really convenient. Definitely a big selling point. But I will never buy groceries there again because of the horrendous wait times at your checkout lanes. If you wait in a long line every now and again, people don’t tend to remember it, but the 6^th or 7^th time I visited this store I realized that I was waiting 10 minutes or more every single time. It made me wonder if management just wasn’t paying attention or if they were deliberately trying to save labor by understaffing. Either way, I wasn’t going to support it. I now shop across the street at Albertson’s exclusively. They have signs above their registers that say «Three’s a Crowd: If there are more than 3 people waiting in line we will open a new register.» I will gladly support a company that is willing to staff adequately to make sure the customer experience is a positive one.

i didn’t realize people still shopped there. lol… most of the chains have gone downhill. Sure Jensens and Bristol Farms are high end, overpriced QUALITY stores. Rarely go to any of them and simply stock up at COSTCO.
Oh, and WalMart guaranteeing their meats, etc. Yeah, that’s where I want to go for a prime ribeye steak. yum. Surely they jest.

Unfortunately i have shopped in this store because the prices can be low, but the service is terrible. I asked for help with an item the kid looked at me and said I don’t have time. I was in another time and I put my groceries on the belt and then some employee walked up asked to cash his check from work while he was on break and the cashier at the time did it without even asking me or apologizing. Then as i said i need to get going 3 others came up and he then decided they were more important. I do like their prices but they are very slow or don’t care about customers as the same cashier told someone besides me that they need to load their groceries on the belt but don’t put one thing of water because he is not lifting it for them and two of the other cashiers and one of the cart boys are rude to customers when asking for help

This store generally has a great selection, is clean and well stocked. I’ve only ever missed out on a product once that was not in stock. I do personal and business shopping at this location.
The item preventing their store from getting more stars is the customer service. It varies so much as to give a person whiplash. I have had amazing checkers who were attentive, funny and enjoyable. I have also had checkers that sneer at customers who make a mistake or have an accident.
One such case happened last night when an elderly gentlemen tried to put a blueberry container on the conveyor to checkout. His hand slipped with those pesky plastic packages and half the blueberries fell on the floor. He did tell the checker who truly gave him a look of disgust, called for a cleanup, but did not offer to send someone to get him a new package of blueberries. Accidents happen.
The clean up staff that arrived promptly did do a quick cleanup and I believe sent a runner to get him a new package. But the incident, due to the checker’s reaction, stuck in my mind.
We are a town that has loyal elderly visitors and full time residents. We should be more understanding when things like this happen. One day it will be the younger generation that slips and drops blueberries on the floor.

Bad customer service.
Management, you need to:
1) Open more lanes. Elderly people counting their pennies ever so slowly, talking about their lives to your cashiers, holding up the lines.
2) Have a talk with your cashier, first lane closest to the main door, at 4:45 pm today, dark hair. Drugs or just unhappy?. Either way it’s pretty bad, she shouldn’t be waiting on people.

We shop this Stater’s and one in Valle Vista with the latter being the superior store. STATER BROS. DOES NOT WANT EMAIL FEEDBACK AT THEIR WEBSITE SO THIS IS AN ISSUE FOR CUSTOMERS WHO WISH TO CONTACT THEM DIRECTLY. I have called the customer service number and had a dingbat answer and take a message and never received a callback. The Vista Chino store manager is invisible which is not good. THEY DO NOT CARRY 3 GREEK GODS YOGURT which we love and so we have to shop at RALPH’S just down the street on Sunrise. Their baggers are untrained and sloppy with grapes on the bottom. Often we pack our own groceries just to be sure the bags won’t break and the food is properly packed. The employees are ok with TONI and ROXSANNA being the best checkers WHO CARE… We avoid WALMART at all costs as they are buyers of Bangladeshi factory jeans where 1200 people perished a couple of weeks ago.
THEY NOW CARRY THE GREEK YOGURT.

Last night, I was here, buying food and talking on my phone to my friend, Margaret. The employees were kinda laughing at the stupid convo we were having. Now I feel bad for being so inappropriate in public.
B-T-Dubs…they have steak and ribs on sale, yo!