Palm Canyon Resort

Love the pool, very family oriented and the rooms are huge. Price paid I personally think is reasonable. Great customer service. I gave it a 4 only because of the pressure and the 4 hour long presentation.

Great place to stay while in Palm Springs, but I do have a few problems with the place that do need to be addressed.
PROS:
–Clean and spacious rooms.
–Big cool pool and relaxing spa, (where you’ll most likely be spending most of your time)
–Nice bathrooms/​tubs!
–Really soft/​comfy beds
–Rooms have nice AC
–Many different activities to do throughout each day
–Quick responding room service
–Nice fitness center with a lot of different weight machines and a big basketball court.
–Big relaxing lounge with complimentary coffee/​tea, TV, and 2 pool/​billiards tables
–Room kitchens have nice quality cooking equipment
–Huge variety of restaurants and stores just down the street.
–Friendly and caring staff
CONS:
–Pool is NOT open ²⁴⁄₇. Opens at 8am to only 10pm. In a hot and humid place like Palms Springs, people want to be able to swim and cool off late at night.
–Sofa bed mattresses are hard and really springy.
–Can’t bring outside food/​drinks into the pool area.
–Unacceptable, poor WiFi

During week, toilet wouldn’t flush, but when reported they did respond in a timely manner and fixed. Security personnel are too much of a presence, constantly marching around pool area, staring at everyone. They need to be less of a presence because even with their omnipresence the low life clientele here still managed to rob 2 pair of sandals from members of my family. Changing the entrances to the pool daily is also a pain and for whatever reason, some days they give you wristbands; some days they dont. Never again and would never recommend.

What a beautiful hotel and beautiful pool, though it is a bit outdated! Reason for this one star review is poor customer service throughout the hotel. As we first checked in, we were mmediately sent over to the concierge desk and they started signing me up for a tour of the place that comes with a free perks an takes 2 hours (not to mention they charge $ 20 to your credit card on file just for showing interest). Needless to say they were very pushy people and I ended up opting out of it. Also the place feels like a prison! There are about five security guards on at night. Also, the bar service was understaffed (1 bartender for 20 or so people) I’m currently sitting by the pool after waiting 20+ min and all I can hear the sounds of a grinder and I see a worker blowing dirt from construction (which was posted for May 24^th) on to the people in the pool. Today is Monday, May 23 and I’m dealing with construction on my birthday vacation!!!

I’ve been an owner at this resort for 17 years and my last 2 night stay was like others there in the 3.5 to 4 stars range. The front desk staff and concierge delivered good friendly service.
I was surprised when I read all the negative reviews so either Diamond Resorts is turning things around or I should consider myself lucky. There was no major construction going on so it was quiet. The room was clean and orderly. All rewards promised for attending the presentation were delivered. The «1 hour» presentation lasted 3 but that was partly because I thought by being patient management would raise the ante on their offers. They didn’t. One thing is for sure there’s an effort by almost everyone on staff to sign you up for more timeshare points during your stay. I’d stay again…

My parents bought into this timeshare about 20 years ago. It has been a horrible experience. Everything they were promised/​assured was false and they now pay hundreds of dollars for «maintenance fees». They could save that money and spend less staying at another (better hotel).
After legally looking into the contract/​laws, they have since found out that it even gets passed down to their heirs once they pass away (and there is no way around it). This place is completely falling a part and has been for the last ten years.
The only thing that has changed since Diamond bought it is that it now takes forever when calling to make a reservation.
Awful, disgusting place. However, some rooms are better then others. Still, we never stay here except when we need to use up timeshare points.

WiFi slower than the one bar of cell reception you’ll get here. Makes keeping in touch with fellow vacationers and local businesses IMPOSSIBLE.
This titanic vestige of the soon to be revamped Timeshare industry has lured unsuspecting guests into unfair and impossible-​to-​sell-​off-​or-​get-​out-​of contracts which basically sell you property without providing you with a DEED.
Diamond Resorts is presently being scrutinized by Senator Elizabeth Warren for unfair practices and perhaps even FRAUD.
Enjoy your stay.

Double charged. The restaurant cashiers were so busy they took our cash AND charged our room for a dinner. Unfortunately we have no way of proving this, but per the front desk clerk, the resort can review their cameras and see us handing cash to the cashier, at the register. But Management refuses to look at the cameras so we can get refunded. Also, The Timeshare Reps were over-​board, aggressive, & rude. The oldest lady that sits in the front LIED when I asked her what were her intentions. I said «no» I’m not interested in your offer, yet she called our room everyday. Only go to this resort if you are on a family vacation. The children’s & adult pools are not separate. The advertising is misleading. The «restaurant» is a Pool Side bar. I’ll never go back.

We were very leary to come here, BECAUSE OF THE POSTS. We probably wouldnt of come, if I had read the post BEFORE we had reserved. BUT!!! WOW!
THESE REVIEWS are WAY OFF! We are sooooo glad we came and DIDNT listen to these reviews. This place has proven how great it is… most important.. bed. My back was perfectly rested. Firm yet soft… 5 stars!
Kitchen full with Cuisineart pots and pans and toaster and coffeemaker and blender!
Full gym basketball court. and waterslides the list goes on n on! Please try it out for yourselves. sooo coming back!

Typical timeshare. Dirty, crowded, loud, poor service. Can’t get a lounge chair. Avoid this place!

Our second and FINAL experience with Diamond Resorts — Palm Canyon was indescribably gross, filthy, and we couldn’t leave fast enough. (Our first Diamond fiasco was when they REFUSED to cancel or refund our $ 300 credit card payment for a Las Vegas reservation made literally two minutes earlier in mistake for a date in the wrong month when Diamonds booking calendar switched months due to their glitch — they STILL have our money!). This time my secretary booked us into Palm Canyon Resort not knowing it had been bought by Diamond. She relied solely on representations on the Palm Canyon web site. What we experienced, and is documented in the attached photos:
1) Filthy, moldy rooms and bathrooms
2) Driveway and pool areas closed for repairs and secured with caution tape
3) Noisy rooms with almost non existent noise abatement /​adjoining or side by side
4) Incredibly small and tight underground parking with sewage pipes leaking raw sewage floor and passing cars
5) Broken and cracked tiles in the room — broken transition moldings creating dangerous walking conditions
6) Furnishings damaged and heavily worn — seating surfaces so filthy we did not sit on them
7) Broken fixtures and burned-​out light bulbs
8) General bad odor /​stench in the hallways & room. Had to go out and buy spray Lysol to even spend ANY time inside.
Our multiple letters to Diamond requesting them to make this right have gone unanswered; very much the same we experienced in the Las Vegas rip-​off at the hands of Diamond.
To add insult to injury — when a real Diamond person is actually engaged, they are rude, snotty, condescending, and offer ZERO in customer compassion.
So this time, and for the last time, Diamond got an addition $ 550 from us.
NEVER EVER AGAIN !!!

We loved this resort, family friendly and they have activities for kids and adults guests daily. This resort is located near all the outdoor activities
This resort is under the new ownership of Diamond Resorts and they have been working renovating this resort. We loved the swimming pool which is the big hit for our family, big pool with a water slide .
The staff was friendly and helpful and they go extra mile to make the stay more enjoyable.
We can’t wait to go again and check it out when it’s all renovated.

This place was terrible. The pool doesn’t allow any outside food or drink and if you leave your lounge chair for more than 30 min (like to go back to your room to prepare and eat your food) then you will loose your lounge chair at the pool.
Also, housekeeping entered our room at 9 pm at night without permission. It happened twice! It was extremely awkward. There are no locks on the inside of the doors so they can enter whenever they want. I will not be coming back.

White barren walls, bouncy spring bed, disgusting tattered green sofa, construction view, poisonous food (chicken strips) coming from the poolside restaurant and a strict checkout of 10am made for a terrible weekend at Palm Canyon Resort.
We were sold by the photos of the pool area and neat looking rock feature and slide. We did go down the slide once but it scraped my girlfriends back and bruised her tailbone. Huge disappointment. I guess it’s only for kids no matter how enticing it looks. After checking in (at 4pm, since there was no possibility for an early check-​in), we were quickly interrupted by their timeshare specialist who is carefully placed at a desk right by the exit door. Don’t think you’re leaving the lobby without a pitch. The timeshare rep offered us late checkout if we attended their timeshare pitch on Sunday morning, but otherwise we were required to leave promptly at 10am. This was especially brutal during this spring-​forward time savings night. We wanted to go out Saturday night but couldn’t justify scrambling in the morning to wake up and clear out in fear of being charged another night. so we ended up coming back to our dismal room instead.
I will give this hotel credit in three areas. Their staff was mostly professional, the hotel was quiet at night, and the bedding was above average. Literally every other aspect of our stay was unpleasant. The wireless internet tested at 1mbps, in other words, painfully slow. Our cell service was terrible (verizon & t-​mobile were on 1 bar at 1x speed, maybe due to the hill directly beside this hotel?). Constantly dropped calls. FaceTime or Skype would be out of the question on this wifi or cell signal. Let alone our dreams of using our Android Fire TV that we packed with us. The finish quality in the hotel is awful and looks like untrained contractors did the work. The «jacuzzi bathtub» was dirty and old– I would be surprised if it even worked. My girlfriend forgot to pack some toiletries and we didn’t realize it until midnight. I called the front desk asking for toothpaste and deodorant. Of course they don’t have anything, so I end up driving to Walgreens late at night. What a pain in my a$$.
We came to the Palm Canyon «Resort» in hopes for a romantic weekend getaway. We were charged $ 374.52 after taxes and resort fee for one night in a «Villa». If that room is a Villa then by that rationale my superbeetle is a lamborghini and pigs can fly. What a scam. You call yourself a «resort»? You collect a resort fee because you decided to put «Resort» in the name of your motel? Even at the $ 99/​night price point we would’ve been disappointed with our stay and would never recommend the property. But we really got burned. If Palm Canyon wants to make this right they can contact me through my reservation details from 3.12.16. I will update my review if this is remedied, but I’m sure they just don’t care.
I will update my review if this is remedied, but I’m sure they don’t care. Like any scammer… take the money and run… If you’re considering this Motel «Resort», bring your stompin’ shoes for the ear wigs (did I mention those come already in your room free of charge?) and leave your significant other at home! Don’t put them through this!

As an Airline pilot I stay in hotel/​resorts roughly 200 nights a year. This was by far a rare and awful experience and the first time in my life that I’ve left a bad review. The biggest issue was the complete lack of honestly and zero desire to hold up there commitment. They outright lied twice, the resort was incredible loud and dirty with a construction project. Please avoid this place but if you go, trust that the manager and front desk will lie and deceive. If you have problems go directly to the general manager (Soren Jenson). I was told to do this by employees of the resort by the pool as they gave me the heads up that the front desk can’t be trusted. Soren seemed to be a reasonable and honest guy.

Type in Diamond Resorts into Google and the first suggestion to complete your search is «lawsuit». Press enter and the following link that comes up in the search results:

Our experience: My family bought a timeshare in Palm Springs California. Over the years diamond resorts stripped all of the value out of the deed. We used to be able to stay here once/​yr but now it’s been reduced to six days every three years. The quarterly upkeep fees that they bill us for exceed the cost of staying in a similar hotel. Not OK.
The rub: Their sales tactics are aggressive and unrelenting. Every day we stayed at the resort we watched wave after wave of people being cajoled into signing up for this rip-​off. We watched a sales team pep talk take place in the parking lot that was sickening. A conservative estimation is that they sell these junior suites 100 people per 1 unit. To make up for this over-​subscription the resort makes booking a vacation in YOUR OWN TIMESHARE frustratingly onerous.
Do your homework before considering doing business with this company. In my calculations it’s always cheaper to book hotel stays on an ad hoc basis over owning a timeshare.
It’s too bad that smart business people like those who run these resorts can’t use their talents to do something constructive. Predatory and duplicitous sales practices have no place in our world.
Note: I have allowed a 2^nd star in the review because the facility is actually quite nice. Aside from the cockroaches we endured on a daily basis (one stowed away in my suitcase to appear on my blouse as i put it on the day AFTER I left Palm Springs) the rest was quite pleasant.

Honestly if you have kids or traveling with family this is the best hotel to do it. The customer service was fantastic and the rooms where clean and safe. The ONE PROBLEM is check out is 10am and check in is at 4pm. It should be 12 pm check out especially with families .
I travel a lot with family and even though there were mixed reviews on here I decided to give to try anyway because they had the 2! bedroom suite and other suites I was looking for.
1. I got here and my room wasn’t ready but they sent me to co concierge who had numerous places to eat handy with. 20% discount waiting.
2. When I got into my room I was very happy. It had everything you need to have when traveling with kids or parents and all you need to bring is groceries for snacks. They have played cups bedding towels.
3. Pool area is great and they had a movie at night playing at the pool so you could watch and swim! Genius
4. All the reviews about trivial things that could happen anywhere don’t listen to. This place is great and I’m hard to please when it comes to traveling and comfort for kids!

Stayed here on our visit to Palm Springs. A lot of the ‘not so pleasant’ reviews got me a little worried about our stay, but it actually wasn’t too bad. Keep in mind that I can only comment on the front desk and room. We did not visit the pool or on-​site restaurant. We did not partake in any resort events or amenities. We primarily slept here and was out the rest of the time doing touristy type stuff.
Arrived on a Friday night and the check-​in process was quick and easy. The lady at the front desk was friendly enough. On my way out I was able to bypass the activities desk. Usually they grab you before heading out the door to sign you up for some type of timeshare presentation, but I wasn’t trying to go there.
We stayed in the Canyon building which had an underground parking. Height limit for your vehicle is 6 foot, and they aren’t joking about the height. I literally touched the bar with my hand when I drove in.
Our room was clean with no visible damage to the walls or stains anywhere. Nice little kitchen which we didn’t use. Good size dining room table. They had a hide-​a-​bed couch which the girls used to sleep. The single bed was good size but way too soft. I normally prefer a stiff bed, so the soft bed was comfortable but not too good for my back. The wife did notice a man sized foot print on the bedsheet. Not sure if they just weren’t washed or what.
The shower head was way too. I’m 6 foot and was taller then the head, so I’m not a fan of bending over just to take a shower. There’s also a little plastic square sticking out from inside the tub which I hit with my foot a couple times.
We had a little balcony but no real view. There was a condo or apartment that I would be staring at so there was no reason to go on the balcony.
The resort called multiple times trying to get us to do timeshare presentation stuff which we kindly declined. I know that’s their job but to a point it starts to get annoying.
Overall not a bad stay, but nothing exciting about it either.

Wish you could give negative stars on these things. We are owners with Monarch Grand Vacations who had no choice or say so in being bought out by Diamond Resorts International. It’s been all down hill from there. I can give multiple examples of things like being called a «transient» to my face because I’m a Monarch owner, being asked to spend $ 70,000 to transfer my points over to Diamond Points so they’ll treat me better, being hung up on by staff during phone calls, having extra points «accidentally» taken out of my account during a reservation, etc. and that’s just the beginning. Go find any other Monarch owner who elected to keep their Monarch points and you’ll hear similar stories. We’re treated like second rate owners because we refuse to buy in to the «Diamond Standard».
On this trip to the Palm Canyon we arrived approximately 90 min before standard check in time with the intention of relaxing by the pool until our room was ready. Upon pre-​registering (which took 30 min) we were told that our room was actually ready and they needed 15 min to finish the inspection. After 30 min passed with no phone call to us, we called in and were told the room was not ready and there was no ETA. Another 30 min passed (now normal check in time) and we called again only to be hung up on by staff. So I called from the phone at the bar; it rang 25 times with no answer and then I hung up. My wife called two more times from her cell phone and was hung up on both times.
Now we’re close to an hour PAST normal check in time. Carlos (from the bar; awesome guy btw) called for us from the bar phone. They finally answered for him and he was able to get us our room.
Then we get to the room… there were dirty clothes from a previous guest in one of the drawers, and toilet paper and urine in an uncleaned toilet in the master bedroom! The kitchen had no pot holders, no kitchen towel, no metal baking sheet for the oven. We had to use bath towels to get pots and pans in and out of the oven or off the stove; even after we called and asked for those items to be sent up and they never were.
Bottom line is, save your money. Diamond points are way to expensive especially for what you get, and if you’re not a Diamond owner you’ll be treated like garbage.
Lastly, I see reviews from people on here who got «last minute» deals to stay here likely through GroupOn or something. You people are part of the problem! This is supposed to be a timeshare resort for owners; at least it was before Diamond took over. You guys didn’t buy in, you don’t pay maintenance fees, you don’t go to meetings, you don’t vote, but you come in and treat our facilities poorly and typically refuse to follow the rules. I don’t think non-​owners have any room to complain because you shouldn’t have been allowed to come here in the first place, but that’s just my personal opinion.

The good, the bad and the ugly.
Will I go back? Sure. The rooms are nice, clean, spacious and the pool is great.
Before I fully accepted the room, I told the guy at the lobby that I wanted to do a walk thru and he didn’t have a problem with it. I checked drawers, AC and sheets.
We booked a 2 bedroom Villa, we were able to get our room early, but we only got 1 bathroom, I wish I was given the option. We stayed in the Canyon Tower, the only tower that does not surround the pool and we loved it. No noise, no wet lobby, and no loud partiers (we took my infant son). Our view wasn’t the best, but with the heat, we weren’t anticipating spending too much time out there. Our AC worked great in the living room, but not so much in the bedrooms, but we managed. There were people with loud music 2 balconies away and we could not hear the music then the doors and windows were closed.
Check in lobby staff are great, housekeeping is great, bartenders are great, but the lifeguards and pool staff need work. The restaurant on site doesn’t open until 8am, it would be nice if they opened earlier. The food is good, but typically over priced. Lunch for 4 was $ 50, not including drinks.
The bad… I asked several people the same question and got a different answer every time. I asked if I could take a cooler into the pool area. Not an ice chest, but a small collapsible cooler to keep my sons milk, water and baby food cool. I had just walked from the lobby and they said yes, then pool security guy said no. I was eventually able to let it in, ALL of my bags were searched and i later learned that it wasn’t protocol. It was some employee being an ass. We felt with him every day of our stay and he was not pleasant.
The carpet in our room needs to be cleaned. My son was crawling and had dirty knees and feet after. Not cool. We only let him crawl in his play yard that we took.
The pool area needs a good cleaning. There was mold starting to form along the outside walkway of the pool area. The water had lots of dead bugs in it and the pool was closed due to a baby without a diaper (shocker). They cleaned it, added stuff to the pool and let us all back in after 2 hours. If they were better and checking with parents with babies (myself included) that babies did in fact have appropriate swim diapers, and less time worrying about what is in a cooler, they probably wouldn’t have this issue.
You can not take outside food/​drinks into the pool area. I get it, they want to sell their food, but it’s still disappointing. You can take in snacks in your bag, but not a McDonalds bag with a drink ect.
This is a family environment. If you want to go, get drunk and party at the pool with loud music and hook up with the hottie at the bar, this is not the place for you. You have kids on rafts, grandparents with their grandkids and babies all over the place.
No doubt, the place needs work, but it is right in the middle of peak summer season.