Oasis Rentals

I rarely do Unilocal reviews (and only for positive experiences in the past), but because Oasis provided with the worse experience we have had in a while, I feel compelled to warn others. I’m sure if we had no problems, the experience would have been fine. However, you don’t know how good a company is until there are issues. Ok, so the Movie Star Hideaway looked as advertised. Just a little tired and worn. We stayed in April of 2015, and really wanted to forget about the whole experience with the «management.» However, we recently stayed in Palm Springs using a different management company and WOW! It made us realize how we should have been treated.
We had several small issues, ants all over kitchen, a random bug underneath the covers of the guest room, no soap or refills in bathroom, all of the dishes & silverware were so filthy they needed to all be washed before use, pool light wasn’t working, outdoor trash cans were full to capacity upon arrival, NOT one additional trash bag, rental advertised FREE Netflix (but we needed an account)… lastly, the pool filter wasn’t working the entire time we were there so the kids didn’t get to use the pool on our last day due to lengthy repairs.
Now, these little annoyances were not that big of a deal, but the exchanges that took place with management were MORE than annoying and rude. I would love to publicly post the crappy texts that were received, but I no longer have them and we really wanted to put this experience past us. We were told that we just can’t make you happy and they «tried» everything. EVERYTHING??? What was that??? We got no bug spray on the outside perimeter of the home (told it was «useless» to do that), NO soap, NO trash bags, NO FREE Netflix as advertised, NO RESPECT, NO UNDERSTANDING OR APOLOGY, OH and not even the courtesy of CALLING US or COMING TO THE HOUSE TO SPEAK IN PERSON! Nope, just crappy, rude, unprofessional text messages!
Rant over. We were asked to review the property once home. Rather than doing a crappy review, I sent an email to Chris expressing our concerns and REQUESTING a PHONE CALL to discuss prior to completing a review. Five business days later and still NO CALL! I guess I should not have been shocked. I called and caught him in the office. He was polite and kindly explained everything away with not even an I’m sorry you feel like you weren’t treated good. Nope, it must have been a language barrier with the housekeeper. LOL! Yah, ok trust me, she was polite in the beginning??! Please do NOT defend this employees documented unprofessional behavior to me!!! It wasn’t until I told Chris that we weren’t trying to get anything for free and just wanted to be heard on how things could have gone better that he let his guard down and was somewhat understanding. So here is the deal, you don’t know how good or bad a company is until you have an issue. Oasis failed miserably, I can only say that Oasis should take lessons from other local management companies because they are head and shoulders above Oasis in every way!
I should mention that Chris said to call him when planning our next stay and he would take care of us. Nice gesture for sure. My husband called him and he kindly offered us 5% off our midweek, off-​season rental. I would have hesitated if he offered it for free if we had to deal with the same staff so no thank-​you to that whopping 5%. lol
Thank goodness we tried TurnKey this time! WOW WOW WOW! Early check-​in, KEYLESS entry, SPOTLESS and well stocked home. Felt NEW, NO ANTS OR BUGS and a clean working pool! A welcome text with a phone number to call to TALK to someone if we had ANY issues!!! We thought we ran out of propane so called and said the following day would be fine for delivery. The doorbell rang within an hour. The lady was mortified we ran out and apologized profusely. OH the irony. My husband and I laughed because we were used to the Oasis response.
Sorry for the delayed review, but we had to thank you in the end for making us appreciate our rental experience this week all the more with TurnKey!!!

I rented a really disappointing rental property that was oversold in the advertising. I have rented many times in Palm Springs and was surprised at this particular house that is offered by Oasis.
The house we rented is in a great location but based on my experience with many previous rentals, it was not the standard I expect from a rental house in Palm Springs. It was like staying in a thrift store. A thrift store with no curtains. The advertised luxury linens were from Ikea, the mattress protector was a miserable surprise.
The «ample closet space» was only ample if you could fit anything in between all the blankets.
Be warned, you may not be renting a whole house, just ²⁄₃ of it. The owner’s closet in the house we rented was an entire wing.
The spa was broken and unusable. We paid for spa heating and received no warning the spa was broken. The pool guy told us the owner was aware the spa was leaking and that they were waiting for a free period to repair it. Really disappointing. Oasis did not acknowledge the half full spa was broken.
Avoid this rental company.

I don’t usually write reviews on Unilocal,but after reading some of the bizarre comments written on this site regarding Oasis, I feel compelled to defend their reputation.
This is a perfectly legitimate, professional company. We used them to rent a very nice house recently in Palm Springs. The house was exactly as advertised, and everyone we dealt with was responsive and helpful. My only complaint is that I had to remind them to process my payment — big deal! Anyway, I guess other reviewers gave them one star because they didn’t return a phone call or a DVD player didn’t work, which is ridiculous.
We would definitely do business with them again.

This place does not want to do business. We saw a place we wanted, supposed to hear from them the next day. They didn’t call.
I called twice and left a message. No reply. Finally got an answer and they said (again) they’d call us the next day. Never ever heard from them again. We
went with a broker who wanted our business. I did not understand this behavior at all.

We rented the Metropolis on the July 4^th weekend with another couple and their kids. We were able to secure the dates with minimal issues. Chris assisted us from the start and met us at the property upon arrival. He was very thorough in his instructions on the property and was great to work with. The property itself was impeccable and was everything we could have imagined. It was clean and everything worked as promised.
I was a little uncomfortable giving a bank check for the security deposit but it was reimbursed to my CC in 10 days as promised.
I would definitely go thorough Oasis on our next trip. Just be thorough and fully understand the arrangements.

My husband and I spent a week at Desert Dream with our two dogs and it was heaven. The house and pool and yard we’re just as we had imagined, if not better than the photos online. But seeing past Unilocal reviews that is not what I want to address here. I received the highest level of customer service from Oasis Rentals. Prior to arriving, our communication was timely and courteous to include providing a list of fun to do activities in Palm Springs.
We coordinated our arrival with Claudia via text and she was sympathetic to our late start in the day. She provided a tour of the house, showed us how everything worked, and was extremely pleasant. Claudia was available to us if we needed anything during our stay as well. We received a follow-​up email to ensure the house and treatment met our expectations. Ten days later my deposit check arrived. I will definitely return to Desert Dream through Oasis Rentals!

I had looked at dozens of houses online and then came across Oasis Rentals. They responded promptly and were very accomodating. The house we rented was simply gorgeous– a nice modern mid century home. Check in and out was smooth and the house was clean and fully stocked. We had a fantastic weekend! I would definately rent through Oasis again and recommend them.

Very strange and suspicious handling of rentals. I think Sally was trying to double book etc. Fishy. stay away and use a reputable rental agency.

when we arrived Christopher showed us the book on how to use the living room entertainment system…(which he had never read) and then left. i followed the poor instructions but could not use the system. i called him and he said he would get with the owner…2 days waiting and asked for a discount on the house because a major component was not available to us. he then came over
and found out what was wrong. it seems the entire system was wired thru the dvd player but the
instructions failed to mention that. so it was Wednesday before we got to use the system.
the home is in good shape recently painted, some of the amenities like the gas grill are old and tired and should be replaced sauté pans are also old and overused.
i was asked to pay x dollars and some one in their office added wrong. i got the key and was told
in writing and verbally i was all paid up. now they are keeping my damage deposit after telling me in writing it would be processed in a few days… due to accounting error on their part.

If you value your time, do not waste it dealing with these people.
We rented a house with a pool, with a couple of friends on a sunny Palm Springs weekend. The house was decent, with pretty much everything we needed and a great backyard. Chris, the manager who helped us is somewhat nice, but the company is incompetent… actually, terrible.
They get one star, because:
— They list on other websites like Airbnb, which would have been a breeze, only to redirect people to their website.
— They give you a small window to check in, where you have to meet a person to give them a cash deposit of $ 500. No debit or credit cards, wires or transfers. Just cash.
— Because we were leaving LA late after work, we asked if we could kindly check in after 8pm, their answer was «huh, sure, I’ll sleep there and wait for you. What now?» Verbatim.
— It took 45 days to get our deposit back.
Overall, we have wasted so much time going back and forth, and no one who is looking for a nice getaway should deal with this.

Bait and switch. They have homes posted on Trip Advisor that show availability for your search dates, but when you inquire they offer you a different property. What a waste of my time. Only their website listings have accurate availability calendars. Disappointing.

I was moved to write this review after seeing all the unhinged sounding negative reviews. I’ve rented 4 different houses from these guys over the last 3 years. each one has been as nice as described or better. I’ve brought my (picky) parents to a few and they also loved them all. The quality of their houses is always consistent and I’ve recommended them more then once.
The service has always been friendly and timely. My deposit has always been returned on time. Someone has always showed up to let me in on time and show me around the houses or a lock box code was provided. I’ve rented from them again this year for Thanksgiving. My go to place for Palm Springs unreservedly.

HAHAHA… came back here as I received a message about my review. Notice how Michael fights with all of his customers and then anyone who posts something positive is fake. Instead of just reaching out to me he posts inaccurate facts about my transaction. Nearly everything these guys touched was a mess.
Really — do not use these people. I’ve since rented two other properties and have had NONE of the issues I had with Oasis and their ridiculous and inconsistent rules. You have been warned!

Made a weekend trip to the Primose location and found it to be everything we had hope for and more. Bedrooms were clean and comfortable! décor definitely made it a warming and comfortable place to vacation. Owners were super nice, and made sure we were accommodated with everything needed. Location is in a prime location near by all shops and great restaurants. Would def try this place again.

We were a bit hesitant to rent this property via the internet, not having ever seen it. I was SO impressed that the property completely lived up to the pictures you see on-​line. Every detail was thought of, and our stay was very enjoyable. Since it was mid-​summer, we opted to not have the pool heated and still found the water to be very comfortable! We’re very much excited to make this an annual tradition. The beds were very comfortable, the amenities well thought out, and the style of the house was perfect. We highly recommend this property and Oasis Rentals!

DO NOT USE THIS RENTAL COMPANY!
I wish I had had the sense to check Unilocal before I rented a house through them. It’s been a month and I have yet to get my deposit back. After numerous phone calls, I finally got someone to answer the phone (because the office accidentally rerouted calls to his cell) and he tells me that something is broken in the house. A MONTH AFTER WE RENTED IT. And can’t tell me how much it costs to fix it or how exactly it’s broken. I am so pissed I’m thinking about reporting them to the BBB.
And side note, the starr house looks really nice but its sort of a shoddily built house that feels more like a frat house than a luxe palm springs getaway.

DO NOT USE THEM!!! They don’t know how to write out contracts. They don’t respond to emails, phone calls, fax’s etc. in a timely manner. Michael claims to be the owner of the company, but he really isn’t. I rented the Citrus Grove Estate in Palm Desert for a friends 40^th Birthday for a week in February. Getting the home, securing a date to view the home was, well impossible. Someone was always out sick, or someone was never there to show us the home, or they just didn’t answer our calls. If I’m giving someone a large amount of money, I expect exceptional customer service, hands down. Michael and Victor are no help, you need to keep repeating yourself and keep reminding them of things they should know. The house was AMAZING!!! but dealing with Oasis was far from it. Think twice before you use them.