Magik Glass and Door

Ordered reeded glass for custom door. TWICE the order was not ready when previously promised. Never did we get a call that it was delayed but instead we came in to the shop to pick it up a few days past the promised date only to find out it had not arrived. The gal who was managing the orders never even came out from behind her wall to discuss it with us but instead yelled over the wall to the front desk assistant to convey that our order, yet again, was not there as promised. I can understand mix-​ups but this is really BAD customer services. We then decided to cancel the order entirely only to be charged on our credit card for someone else’s (larger $) order several weeks later. Oh, and if you need to pick something up from them on your lunch break, don’t bother, as they close their office entirely durning the middle of the day during the lunch hour.

After dealing with bad contractor experiences it was very refreshing to be able to do business with a company that takes their work seriously and on TIME !. I cannot give Magik enough praises. They came and measured the bathroom door frame price was a few bucks more than others but worth every penny. Their turnaround time was going to be 8 days and 4 business days later they called and said we are ready for your install. They arrived on time. They were clean and paid attention to details with the install and left NO mess for me to clean up. It took them about 1 ½ to install the door. Very satisfied customer. Thank you Peter

Prices are steep, typical for the captive part time desert community which is largely snow birds. I am not one of those and seek fair pricing. I asked for two estimates, one for two brand new bath windows, dual pane, tempered, aluminum, sliders. The estimate for two small windows was over $ 1,100. I then called for just glass replacement, figuring that the new glass would look just as good and that I could paint the frames myself. The estimate came back in at «CALL YOU RIGHT BACK.» Call never came.
While claiming to be separate from Magna Glass, they appear to share the same estimate request information with each other. They immediately identify your phone number and name on their apparently shared computer system.
Unilocal STAFF ALERT!

For any glass company to know that that they supplied most dangerous plate glass for two large custom dining tables and a small Brown and Jordan side table when we, the client naturally ordered and paid for tempered glass should remain known as a shameful business with no moral compass when it comes to the safety that their clients entrust them with that if a slippery and wet champagne accidently slips from someone’s hand on a tempered glass table top, a person only has a split wet mess to deal with. I have never known any tempered glass table top or window or door to ever shatter for any reason unless someone intentionally strikes it with great force with a metal object such as a golf club or pipe wrench. What happens when a thick and heavy plate glass dining table top weighing perhaps 30 to 35 lbs gets struck by the slip of this very same bottle??? The table cracks and breaks into 5 large six pound shards of razor sharp glass that could easily cause a two inch slice, or a very mortal injury to any of the 12 bare legs of 6 dinner guests all positioned directly below this reckless act of Magic Glass. The imagine 18 pieces of crystal glass stemware, 18 pieces of fine china and two heavy ceramic serving platters all crashing and shattering to small slivers of glass flying every where. When owners of Magik Glass learned about this and I demanded for them to replace this very dangerous and defective glass with the safe tempered substitute I ordered and originally paid for, they refused. When I contacted the Better Business Bureau to intervene on my behalf, Magik Glass said they made this tempered pieces but they were «undeliverable» which is such unbelievable non-​sense. There was always one live in staff person at that residence ²⁴⁄₇. Usually, there were at least two or three but regardless, why is it that four of the largest companies in America; Amazon, Fed Ex, UPS and the US Postal rarely require the recipient to be home. They just live it on the doorstep. If any client ordered very expensive custom made tempered glass table tops would any reliable and trustworthy company at least attempt to leave the product at the clients house instead of saying instead of them just throwing it in the trash? How stupid would that be? No manufacturer of any expensive commissioned item or in this case, items would ever «throw them away» especially if the client paid for everything in advance. If want to finally make this right, I will happy to take this down immediately but until then I still have one unusable and two other very dangerous plate glass table tops that can never be enjoyed for fear a young child could have both legs nearly severed if a terrible accident like the last one, ever happened again. Don’t believe me? Call the Riverside County Better Business Bureau and get a copy of this public record and learn how Magik Glass knows that I paid for expensive tempered safety glass but got «switcheroo» plate glass instead, Speaks volumes of their creditability which in ANY business, is much like your virginity… You only lose it one time and even more troubling is they know all about this, admit this is true but refuse to make it right. If someone was in the jewelry business and gave you a fake Rolex watch (for show purposes) until the real one came in, do you think they would just «throw it out» after you paid for it in full? If someone was so stupid to do that then they still need to be responsible for either getting the client the expensive watch he paid for or refunding all of his money. Anything less than that is just untrustworthy and shameful crooked shadiness. Be warned of what happened to me with zero recourse or remedy. Thank goodness we now have Unilocal, maybe now this will finally get fixed.

This was the first time I’ve had to order glass. We needed to order a piece for our wood diniingroom table. After calling a couple other places, I called Magik Glass (PS Glass) and spoke with Tonya. Tonya was very helpful and friendly. She had a guy out to our property within an hour to measure the table and within 5 business days of measuring the glass was installed on the table. So easy and simple. The guys who delievered the glass were friendly and gave instructions on the glass. The price comparison was reasonable and ultimately won the bid. We have another table we’ll be having done as well. We’ll call Tonya again.

The staff was very nice and friendly. I went in for a custom shower and Tonya was very informative and had great ideas. The installers knew what they were doing and were very professional. The only downfall is that installers do not work on weekends.

FIVE STAR First Class operation. Very professional, sophisticated and communicative. Priority service with top notch mechanics. We recommend them for installed product or service of existing. Responsive and reasonable. We also would refer any «service» type work for general maintenance of windows and doors, rollers, closers etc. People (especially in the desert) forget how important general maintenance is for anything that moves (rolls, slides, hinges, pivots etc) Great people to have for both residential and commercial! We wish them continued success! From storefront systems to broken glass, mirrors and shower enclosures, maintenance of old and non-​working fenestration! An excellent company to call!

I have used Magik glass for several years now and love Unilocal since its customer driven. I had a large mirror installed inside a guest bedroom closet door earlier this year. On a recent Friday afternoon, many months after it was installed, and moments before my weekend guests were arriving, the closet door would not open and close properly. I called Magik glass and true to their word, they sent a technician over before 5pm, to fix it in less than 10 minutes. FINALLY, a company that stands behind their work. I recommend them for mirrors, and they have also fixed my bi-​folding Nanawall door handle mechanism with ease. Professional company, excellent customer service.

It was bound to happen. A knucklehead fired a line drive golf ball through my plate glass window from down in front of the tee box, where he had topped his drive. It sounded like an explosion in my house and the devastation was complete. On a good note, I found these guys in the phone book of all places and they delivered. They were able to get an estimator out the same day. The glass took two days on order (as they were out of stock on my older sized window) but they were on point once it came in. Their installer was prompt and efficient and I was back up and running pretty quickly.
$ 565 for glass and install– that’s a deal in a pinch!