Jensen’s Finest Foods

This is a special review since all my other experiences at Jensen’s have been great! They offered a special Valentine’s Dinner for $ 69.95 and with our town so crowded, we took them up on it. The bisque was exceptionally salty, tomato/​mozerella bland with unripe tomatos, lobster tail extremely tiny and pretty inedible. Altogether unsatisfying. I’ve had their prepared food before and even their bistro meals but this may have been too ambitious for the,

Very clean and fresh smelling store. Pricey. Good selection of items. Fresh fruit and vegetable section was limited.

We were recently shocked by the passing of a friend and we were going to the «viewing» which was to be at their home the very next day. I spoke to Dan, the catering manager, and asked if it was possible to get a sandwich platter delivered with just one day’s notice and he said he would see what he could do to accommodate us.
Not only did he fit our order into their already-​busy schedule, he put a sympathy notecard on it from the floral department, and called me again to let me know when it had been delivered.
I cannot express how impressed and appreciative we were for the A+ service and for his keeping in touch with us through each step of the process.
Jensens not only has fine foods, but the attitude and service of Dan and his staff exceeded our highest expectations.
Thank you again, Jensens and especially Dan!

Recently had a party for about 50 people catered by Jensen’s. Dan the catering director was wonderful. He came to my home prior to party to assess the situation and provided many helpful recommendations on catering set up and bar. The food for the party was presented so beautifully, and tasted scrumptious. Everyone at party provide rave reviews for the food, presentation and service. Dan and his crew set up, served, cleaned up during party and after and left my home amazingly clean. Everything I ordered from the menu looked better then in pictures presented. The food was fresh, tasty and I could just go on and on about how wonderful the whole experience was. I will certainly be calling on Dan and his crew at Jensen’s again. Amazing job guys.

Normally I love Jensens. (See previous review) But the last few visits have been disappointing to say the least. I tried to overlook it. I really did. But by the third time, it feels justified. Twice I purchased something that of course was overpriced but hey its a JENSENS apple. All red and pretty. Two apples, both were rotten inside. Another time it was their 8 dollar glass bottled chocolate milk. It was my 3 year old son who discovered it was bad. By unfortunately taking a sip. Wonderful, now he thinks milk is gross.
The last straw was last week. I needed to purchase a cake for a SURPRISE going away party at work. The guest of honor loves red velvet so of course I thought of Jensens. Order the cake easily enough, although 50 bucks for a round cake was slightly annoying (even the cashier was like wow, really?!) but again it’s Jensens so I know it’s worth it. I ordered a clean cake, no décor or edging. I ask him once I pay for it, do I need a receipt to pick it up, and does it have to be me? He said no, once it’s paid for, I’m good.
Fast forward to the day of. I ask my coworker if she can pick up the cake on her way in. 5 minutes before she’s due in she’s calling me from Jensens. They are claiming the cake wasn’t paid for. I can hear the man in the background telling her he won’t give it to her. I can’t talk as I am at work, somewhat busy and tell her to handle it. I go back to work. Next thing I know Jensens is calling my work asking me about the cake. How did I pay? Who did I pay? When did I pay? Meanwhile the girl who’s last day it is is standing beside me smiling huge because now she realizes we are throwing her a party. Thanks a lot Jensens!
To top it off the follow up apology call was to my work, an hour later and I could barely understand them.

the brownies there are good and chocolately at the bakery but everything is kinda overpriced for the quality, and i tried the artichoke salad from the deli it was good but the potatoe salad not so good it made my stomache upset and didn’t taste so great.

Big green fly walking and squirting all over the Danishes and pastries in the refrigerated glass display cabinets. I brought this to the pastry workers attention who never addressed the problem. Gross.

Went in to order a graduation cake at the Palm Desert location. I had a cake in mind that I had had just days before coming in that my friend had made from them so I wanted the exact flavor, cake, icing etc. I explained to the lady it was a pound cake, I wanted, she looked at me like I was crazy, didn’t know what I was talking about & wasn’t helpful or friendly in the process. Than she ends up passing me off to a younger girl who was more friendly but still not knowing what I’m talking about. They were «bothered». I ended up placing the order for a cake I knew wasn’t the one I wanted & leaving. I immediately called the Jensens in Palm Springs where my friend had gotten her cake. I told them what kind of cake & my friends order she had them make. They were very friendly, so helpful. Nakoma was who helped me & she went above & beyond, looked up my friends order & went over it entirely with me & what decorations I wanted, colors etc. I was very pleased! So I called the PD Jensens back, told them to cancel my order, she said okay. Now it’s the day after my sons graduation party, and who calls? Jeffrey (rude voice) at 7:45am on Memorial Day holiday, to ask me when I’m picking up the cake I ordered! I told him I cancelled that order an hour after I placed it & I spoke with a young girl. Talk about ridiculous! Do yourself a favor and don’t order your cakes from the PD location! Go to the PS one! They are like night & day when it comes to customer service & quality! And BTW, the cake turned out amazing from this PS Jensens! Great job!

Ordered Christmas Dinner though Jensen’s online. Prime Rib, mashed potatoes, cranberry relish, and a cherry pie to be picked up at 9 AM on the 23^rd. The order was placed days in advance. Had to ask three people how to pick up my stuff. Finally the mgr. said I had to go to each dept. Bakery — no order and NO cherry pies available. And didn’t care. Mgr. finds the meat order but had to have the potatoes and relish made while I waited. At check out find out the meat was $ 40 over the price quoted online. Mrg comes back and cuts the price down. He was great. The rest of the staff, especially at bakery and checkout, could have cared less. This was not our first bad experience with overpriced Jensens. Going to Bristol Farms from now on.

THE MOST AWFUL EXPERIENCE — drove 9 hrs to Palm Springs to visit friends for Thanksgiving, first week in November I pre ordered our Thanksgiving meal from Jensens online one of the questions is what time It would be picked up and I assumed the reason for asking is that my meal would be warm, upon arriving, not only was my meal not warm but it was non existent, we were told that they had run out of items and that in addition to the turkey only a few things from the grocery store were available. We were shocked and appalled at this service, why would you take pre orders and not be able to fill them that is the most horrible thing. The Manager did try to help and put together a meal that we could take home and heat up, however. It was not what was ordered and our Thanksgiving was not what we hoped. Extremely disappointed.

Once again I had the best experience with home delivery No crowded store and long lines Shopping list filled to perfection wonderful personal service I had flowers delivered from family back east from Jensens The most beautiful ever

Best place to buy flowers. The prices are fantastic and the selection is great. We needed flowers for a party the florist guided me to these beautiful lilies for less than 20 bucks. We had a huge bouquet for cheap. Best florist ever!

Interesting selection of quality foods, but way pricey. There’s usually not much of a crowd here and the service is good, so I guess they have to keep prices high. I’ve bought several birthday cakes from the bakery, and they’ve always been good, if a little unimaginative.
I would give them another star if it weren’t for an incident there about a month ago. I purchased some Bosco chocolate syrup, and when I got it home and used it, it tasted strangely fermented. I checked the expiration date, and it was over two years past the date. Wow! How can something stay that long on a store shelf without being noticed? When I returned it, the clerk didn’t seem to be that surprised, which made me wonder.

I am a local chef and restrautuer and am always looking for a great market for my personal use. I must say that the Palm Springs store has the worst seafood department in the entire cochella valley. I believe the fish monger needs a lesson in fresh fish or needs to retire. As a consultant, I would be happy to help. Everything in their counter is extremely over priced, more often than not frozen. Other than shrimp or prawns, there is no reason to pawn off previously frozen fish that is available fresh most of the year. Finest foods it is not. For awesome FRESH fish for at least 40% less there is Ralph’s nearby or Bristal Farms in Rancho Mirage.
It’s just sad that the people working the fish counter say that certain fish is not available fresh. Its just not true.
In all fairness, they do have a great wine department run by Kevin. A fairly decent meat department.
Great condiment and specialty item department.
Incredibly overpriced produce.
Just say that to remain competitive in the upscale market business, do the research and look at the other options…
My rankings are
#1. Bristal farms, ranch mirage
#2. Ralph’s, Palm Springs
#3. Stater brothers, cathedral city
#4. Jensens Palm Springs

Upscale grocery store so prices reflect this thus expect more :)
Overall the store is clean and has the unique or special items.
Bakery is really enjoyable as they have Peet’s Coffee, which can be hard to locate in the desert areas. Peet’s Coffee houses are easier to find in cities so I was happy to learn about Jensen’s Finest Foods offering Peet’s Coffee.
Carolyn – believe her name was – was very friendly and helpful in the bakery on my most recent visit. Ill update the name if it is wrong :), it wasn’t on my receipt.
The liquor section is excellent as they offer the more boutique or unique items that larger grocery stores cannot offer as they are operated on chain store ordering. Jensen’s has the ability to be more unique in having various liquors and wines in stock.
I haven’t gone to a tasting yet, but want to go — soon!

I’m in the desert off and on, taking advantage of the local peace and quiet whilst wrapping a creative project that requires great concentration. I don’t cook, and have no desire to poison myself in any attempt to learn. So I rely heavily on prepared meals.
In LA, we have a litany of choices: Whole Foods, Gelson’s, Ralph’s Fresh Faire. Until recently, there was no Whole Foods in the Coachella Valley. And though I’m thrilled Whole Foods has at last created a presence here, color me underwhelmed at the range and quality of their prepared meal, food bar, and deli options.
Which brings me to Jensen’s. I would starve, or die of boredom from the menu at Billy Reed’s, if not for this store. Their deli selection is stunning, replete with numerous entrées across the protein spectrum, including salmon, to-​die-​for chicken parmigiana, and pork cutlets that will make you weep. Numerous salads and potato dishes round out the menu, along with a divine Mediterrainian-​style couscous. The deli counter attendants are efficient, charming, and, now that they’ve gotten to know my tastes, enthusiastically suggest new menu items, offering delectable samples to test drive.
Restaurant quality food with restaurant-​quality service, minus restaurant prices and sturm-​und-​drang parking. Get thee to Jensen’s deli – but save a pint of broccoli salad for me, ‘k?

Pretty good food, I sometimes get their veggie burritos. Drinks are pretty good there, I always get their Yerba mate iced tea. They haven’t taken the leap for gluten-​free meals, and all pre-​made salads seem to contain some sort of mayo and omg I do not see the difference between here and Von’s. But then again, I don’t ever get either of their pre-​made salads and meals.
Very safe bet with the burrito in conclusion!

I just love nice grocery stores, and Jensen’s is one of them.
You get that want to do good for your body feeling when you come in here.
Spacious, open, fresh and delicious foods as far as the eyes can see.
The meat counter made my husband drool
(shame we live an hour from Palm Springs, it would never make it home in the heat)
Though I have seen better bakery departments, the rest was fantastic.
Everything from from fresh to freezer to a big wine section is covered.
Lots of local products, great friendly service, prices on par with Whole Foods.

This store is a love it or hate it place. They have meat and fish that is better than everywhere else in the area. Everything is high quality and that’s what you come here for. You don’t come here for a bargain. If you are concerned about cost, go elsewhere. I’ll come here when we are in Palm Springs to get prime steaks. If you can’t tell the difference between prime and choice and good then you will think the cost is exorbitant. The same goes with their seafood, deli and produce.
If you notice, cost is the primary driving force of the negative reviews.
At home, I’ll go to Bristol Farms, Gelsons or Whole Foods for particular items that I want to be the best I can get. I’ll go to Von’s for regular groceries. The same is true out here, Except that Jensons is the quality place.

I’ve been rotating between here and Ralph’s grocery and honestly can’t tell the price difference. That said, I prefer the meat department here.
Shopping at Jensen’s makes one feel all is right in the world, if for 20 minutes, or at end of checkout, whichever comes first.