BMW of Palm Springs

BMW off Palm Springs serviced my 2009 328i today. They will treat you right. Thanks Stan!

I moved to Palm Springs a week ago from West Hollywood. Been going to Beverly Hills BMW for past 7 years to get my cars serviced. In all of my years of going there. Never felt appreciated for my loyalty.
My car needed it’s scheduled service. I called and immediately Tracey Nichols answered. She welcomed me to the area and helped me right away get the appointment I needed. She ordered a rim for me and kept me up to date with the status. She gave me an awesome loaner. The best part was that everyone in the PS BMW showroom loved my dog Ollie. He was passed around and everyone was making a fuss of him. The GM was awesome. A real mans man but super friendly and couldn’t be a bigger gentleman. BMW Palm Springs. Thank you for making my first experience so awesome. Teach Century west a few things.

My car is only about a year and a half old and doesnt even have 10,000 miles. Took my car in for squeaky breaks, they kept it over night in order to replace the 2 front break pads. Got it back and the breaks were still squeaky. They took it back for service and replaced the back break pads, and again, it took 2 days. Got it back, and guess what, the breaks are still squeaky! I won’t go back for a 3^rd time to this dealership. I will be taking it to San Diego where I am sure they can get it right the first time! They are friendly here and I have seen them making a big effort. Their customer service has really improved, but it shouldn’t take this long to fix a problem.

Many thanks to Internet Sales Manager Brad Williams and Sales Associate Michael Pope, for making my girlfriend’s very first BMW a pleasant buying experience, from start to finish. Not once did she feel pressured to buy and Michael’s laid-​back attitude and prompt, congenial professionalism gave her much time to test-​drive, decide and commit.
The entire process was «painless» as everything was clearly laid-​out by Brad, Michael and Finance Manager Mark. BMW of PS also scores BIG points, for making her feel special (a nice gift basket and cool BMW keychain)…and not just another sales number. Her pre-​owned, 2010 128i was priced so attractively — there was no need to even haggle the price down, as it was priced well below Kelley Blue Book value. The fact we had plenty of time to test-​drive the car by ourselves made her feel like nobody was hovering over her drive with a running sales pitch.
Thanks again, for lifting the inherent stresses related to making a big purchase like this and make buying a new car fun again!

I traded in my car today for a Diesel Sport Wagon– and I worked with George. Prior to coming in, he texted me info, sent me pics, and generally took a lot of the guesswork out of the whole thing. Did I get the trade in price I wanted… no. But hey, it is a trade in and they worked with me so it worked out nicely. I had a really excellent experience with George, no pressure, no weirdness, just friendly and professional all around. I was in and out of there fast, and was really impressed with their service and attention. I highly recommend!

I purchased my first BMW from Michael Popescu! What an awesome experience. He’s honest and very insightful he knew what was the right car for me. My purchase experience was seamless and quick. We were in and out within a few hours. Between Michael’s charming personality and Mark in finance knowledge this clearly was the best auto buying experience I’ve ever had. Go see Michael for yourself! Ciao!

Just bought my first BMW from BMW of Palm Springs and it was by far the best car buying experience I have ever had. I have bought several new cars in the past from other places and never received the type of costumer service that I did here at BMW of Palm Springs! Brad Williams and his staff helped me choose the perfect BMW to fit my needs. They were all very helpful and got me top dollar for my trade. I highly recommend them to anyone.

Our car overheated on our way back to San Diego while going up the 74. Not knowing the area all that well we had the car towed to BMW of Palm Springs. I’ll be quite honest, I will not take my car to BMW of SD because prior encounters have been with pretentious snobs. NOT so at BMWofPS. Everyone I encountered was quite friendly and helpful.
Our Service Advisor was Tracey Nichols who provided OUTSTANDING customer service.
If we lived in the area these folks would be where I took my car for service.

Go to Michael Popescu !!!
I just had a wonderful car experience! (Yes, unbelievable!)
I came to get a car and met Michael. I had been to another dealership and thought the i3 would be ideal for me. Michael listened and explained to me what other cars would be more fitting. I appreciate his honestly and would HIGHLY recommend him. I think the x3 is a better fit for me and they didn’t have many ready for lease but he still sat down and explained to me the car and the breakdown. He’s super nice and wonderful! Thank you for your time and sincerity!
Thank you Michael!

They were fun and friendly and totally worked with me when i was 45 min. late for my oil change appt. Keep up the great service!

Tips if having major service work done:
Check your interior carpets and seats for grease and soil before accepting your car.
If able, check the tire pressure before accepting your car. My TPM indicators on all 4 tires went off just days after major service. Not one tire, all four down an just a few pounds right at the TPM warning level. It was indicated on the paper work that tire pressures were checked and set correctly — a California REQUIRMENT by law. Also, look at the service work order carefully. Make sure all work was performed as requested and verify mileage in and out. I obviously made an enemy with the service advisor trying to get warranty work corrected, boy have I paid the price, they TRASHED my car.

I worked with George salinas and had a great experience. I’m from Newport and tried to work with the BMW dealerships down here, but they were not willing to go above and beyond to find the car I wanted. I traded my 07 BMW and got a 640i gran coup M-​series. No surprises and George made the transaction very smooth and easy. Great to work with and highly recommend him. Thank you again for you work, honesty, and making this a fun experience.

Our experience at BMW of palm springs was great! Michael Popescu was awesome we really got us a great deal on our new BMW. We will be back to buy again we strongly recommend Michael Popescu.

I just had a great experience at BMW of Palm Springs! I was wowed from the moment I walked in by excellent customer service. I was offered cookies, cold water and a comfortable area to wait in as they quickly took care of my request. I was there on a recalled part and they even washed the car too. Keep it up BMW… not too many places give excellent customer service anymore… you guys were right on!

Car delivered by another dealership with slight bumper damage. Rather disappointed that bumper was repaired by shoving crap behind the bumper rather than replacing it. This after I complained about being told they would shove insulation in there to straighten out the bumper, then being told they would order a new bumper. The new bumper promise from the service manager is below. Apparently no one knew the bumper was ordered. Why then did it take two+ days to shove insulation in between the frame and the bumper for this last «repair»? Of course the shape of the crap they shoved in there will eventually tellegraph through the bumper due to it pressing on thin plastic and our 100+ degree weather here. «Right hand to left hand, come in left hand!»
Good morning Dan,
I am sorry that this visit did not go like it should have. I was unaware of the conversation that you had with Scott on the rear bumper. I want to make it right by saying that I will have a bumper sent to us and get it installed for you to correct the small crease that there. I did see that the black trim piece we ordered for you did fit properly and was staying in place.
Please contact me when you can so I can order the part if you chose to move forward with the repairs.
Thanks, Rick
Rick Clanton
Service manager
BMW of Palm Springs
760−969−4821

Bought two cars at once from Mike Pope. There was no pressure, he was knowledgeable and we got a great deal. Just took one of the cars in for regular service and was out in an hour. Great staff of people

I just bought a CPO X3 and I am thrilled! My entire experience with BMW of Palm Springs was outstanding. Michael was my was my sales adviser, he was so knowledgeable and friendly, gave me options and found me just the right car for my family. Ron, the sales manager was so helpful and explained my options clearly. I have owned a BMW previously and thought that going out of town would offer better pricing, but so pleased that I looked locally — I found the perfect car and great deal! Thank you BMW of Palm Springs!

Took my partner to buy a new 428i coupe. Agreed upon a number with salesman and sales manager shook hands and then told that they can’t do the deal unless I gave them more money. This is before any credit was ran which my score is high 700s. This place is terrible and I wouldn’t recommend this dealership to anyone.

Just purchased a used car from them with Aldo Luciano as the Salesman. I had been in the dealership many times over the last several years and always had horrible experiences. I just happen to run across a car there that caught my eye so I decided to stop in thinking it would be another bad experience. Aldo made this experience totally different. He was professional and made the process totally painless! I feel I got a great car at a fair price. Thanks!

Well I had a very good experience here the whole process took less than an hour George salinas was very helpful helped me through out the whole process and got the car that I wanted I’m a very happy customer