Best Western Inn At Palm Springs

I travel quite frequently for work and this is by far the worst hotel I’ve ever encountered. I don’t know how it’s still running. I don’t think it’s even up to code. Our door was broke, shady characters outside at all hours of the night. Hair in the bathroom and the heating system was broken. The only reason I’m giving them 2 stars instead of one is because their cooks during breakfast were phenomenal.

Just unbelievable condition of the room.
Dirty and I’m not exaggerating, there is no quality control to insure condition of rooms. How do I know? Because I walked into the room that was given to us. First there was an foul smell as walked in room that would explain the left behind ozone machine In our room
That was not even the most horrid thing wrong with room the four roof leaks in too. With big brown moldy stains on room ceiling.
You think it would end nope housekeeping forgot the tissue the last person used to stuff the door eye hole. The room was dirty and nothing works here.
Never will I stay at any Best Western again !

This is a good place to stay if you’re on a budget. It’s 2 miles from downtown and it’s a straight shot down Palm Canyon. The rooms aren’t fancy but they’re clean. Free breakfast every morning and there’s a small workout room next to the lobby. Plus, there are a handful of restaurants that are within walking distance (but I never tried them). The walls are thin; someone’s TV kept me up one night so maybe bring earplugs.

I LOVED my stay here… Super easy and welcoming check in staff… I had no reservation and walked in. I was accommodated with a ground level room when asked, no questions. The room was beautiful. the design, the size, all the details were that of a 5 star hotel… Microwave, fridge, safe, ironing supplies, coffee maker, hair dryer… every towel folded in a beautiful design, the TV remote sanitized, plenty of coffee and supplies and toiletries… LOVED the hard wood floors! That really helps the room feel fresh and clean… the room was super clean and smelled fresh not perfumed. Absolutely a nice updated room… all counter tops and desk tops were granite. I was amazing at how many details were implemented in this room… and it was huge! Loved that they had a real soft throw blanket on the bed too…24 hour pool and spa too! The breakfast was continental, very fresh products nice for a light morning start… I would have liked something hot. I didn’t see waffles. I’ll definitely go back here. Property undergoing up-​grading construction but it didn’t start until 10:00 so no early unwanted wake up’s.

Don’t think the room was worth the money. The minute we got there noticed the bedding had what looked like a cigarette burn (in a non smoking room) not to mention the door’s peephole had a cig in it. After signing a waiver about the non-​smoking policy I called the front desk and mentioned this so they wouldn’t charge. The room was from the 70s, microwave pretty old. Room could def use an update. Breakfast offered are your basics, other than waffles, no hot food. Service was friendly, and pool area was pretty nice. Wouldn’t stay here again though.

Everything is good to use and clean, Service is great! And staff is also very friendly:) love here!

I liked the way the hotel rooms are set up and the beds are very comfortable, besides that, I didn’t like the cleanest of the room. The bathroom door was dirty, the front door was dirty with a cigarette butt in the doors peep hole, there was a crack in the toilets cover, patches on the wall by the showers head and there was a rusted refrigerators rack. I’m definitely disappointed because of the price I paid for this room.

There is a creepy older man with a mustache that works here. Beware! He wouldn’t stop harassing my friends and I. Also there is no refund for if you decide not to stay there due to the creepy old guy. The desk attendants were very friendly and pleasant.

We checked into this hotel and we were in a rush to head off to the water park. We needed to place our valuables in the safe, then realized out of the two rooms we paid for neither safes worked. To top that off the safes aren’t mounted in anyway as seen in the photo. One didn’t light up and the other was locked from the previous guest in the room. Since we had been in a rush we decided to bring our belongs with us. Later that day our bags were stolen at the water park. I’m not blaming the hotel for the items being stolen from us, but if the safes had been working when we attempted to use them we would still have our belongings. I brought this to their attention to see if they would compensate us in anyway. Maybe a free stay or credit of some sort for all the troubles. But instead they just blew us off and didn’t seem to care. The manager (Todd) was argumentative which only made the situation worst. If I had the option to choose half a star I would.

I accidently booked a night at best western in palm springs, meaning to book in Indio. On line was very confusing. I stayed at the best western in indio and was also charged a full night for not showing up in the palm springs location. I tried calling and the customer service was very poor at Palm Springs. They were not willing to budge with charging me full price for the mistake. I was very disappointed. I called the corporate office and they were unable to do anything about it because the people in palm springs refused to budge. I got charged 100 dollars.
On the other hand, I stayed at the Best Western in Indio and was blown away by the managers of this place. They were more than accommodating. They allowed my 2 large well behaved dogs, and they could not have been nicer. They were warm and friendly.
It is well worth to drive a little more to the Indio Best Western where customer service comes first. They have a customer for life.

Our go to place every time we stay in Palm Springs. Great staff, amazing upgraded rooms. 24 hour hot tub and pool. Free breakfast by the pool. Super quiet. Good privacy. Easy check in and check out. They pretty much know us by now lol. It is centrally located in the center of Palm Springs. Easy access to main st and all touristic spots. So I highly recommend this place.

When we arrived, Todd checked us in. He was so polite and answered all our questions before we even had a chance to ask. We got to our room and the ac needed serviced. Grant came up and when we asked for a different room, he came back within 5 minutes with the keys to another room. Today, during breakfast, the ladies were extremely friendly… And who showed up… Todd!!! He stopped at everyone’s table and asked how the food was, how our rooms were, and even cleared our plates. I will definitely come back! Keep up the good work!

Spur of the moment trip to Palm Springs because Hermosa beach cold and cloudy. Tried Best Western because of price and reviews. What a pleasant surprise! Room new and really nice. Todd was so nice and made you feel so welcomed! Beautiful new pool and jacuzzi! Breakfast great! We loved it. Price incredible for what you get!

Not terribly impressed. The check in was quick and easy and the office staff courteous and friendly. The room has an «old room» stench to it. Not a horrible room, just old. Shower curtain is too short to stay inside the tub so the bathroom floor gets quite wet. Breakfast was ok, wish there had been more variety. The website indicated there was no wi-​fi so I was pleasantly surprised at check in when they told me it was available. Don’t bother, it’s pretty non-​existent. I most likely will never return to Palm Springs but on the chance I do, this is not the hotel I will be staying in.

Not bad for a Best Western.
The desert was booked due to the Tennis Tournament, but we needed a room. so we booked here. We are not hotel snobs, but we weren’t too excited about it since past experiences at Best Westerns had proven to be bad.
The staff was nice, the room was clean, and the breakfast was great! Parking was nice and well lit, the hallways were well lit and clean. The rooms all have fridges and microwaves which is a plus. with a baby!
The price was high for what it was. The bathroom walls were peeling and the towels were so old and rough. I literally scratched my face on the towels. The TV was small for the wall it was on, and it was odd looking.
I wouldn’t stay again I don’t think. was it wasn’t too bad since I only slept there really!

Fantastic experience. Right now Im eating a free hotel waffle with a cup of strong coffee. I am sitting steps away from the pool (which is heated) & jacuzzi. My only negative feedback would be about the breakfast: they didnt have scrambled eggs or any sort of variety of muffins, other than «white muffins» & im pretty sure those were once frozen (lame!). I scored a single blueberry muffin & it was half frozen (not bc of the weather).
My room last night was super quiet. My boyfriend & I were originally going to stay at a nicer hotel but we used AAA discount & will pay $ 220 (none of that bs resort tax). The other place would have been $ 400. The location is awesome– just a couple miles from downtown Palm Springs, where they have a ton of shops & restaurants. Our room looked nice, very much like the pictures. Bed was a little small if you are sharing. My bf & I were sharing & he stuck to his side so we were good.
Touch-​screen thermostat on the wall is pretty awesome feature. Standard bathroom & mini fridge & a safe. Our mini fridge did NOT have a freezer, which was a bummer. We did, however, fit 2 glass bottle 6-​packs, 3 bottle of juice, a bunch of small milk cartons in there. Okay some more negative feedback…
The remote control was very annoying to use. It is hard to find the channel u want with their «scroll» or «search» methods. Also, the bed did Not have a comforter, which is sad bc the room itself is super cozy & they do give you 4 pillows (which is awesome). Mattress is decent & tv itself has a beautiful picture. The elevators are so old, you are pretty you are going to die if you ride them. Also the luggage carts are super super old & they barely fit around the corners & in elevator (still we tried & we have taken home chunks of the hotel in our luggage. Sorry hotel).
We brought our own blanket & pillows. We tipped housekeeping $ 3 & were very happy when we got back to our room & saw how cute she left it.

don’t stay here. I haven’t even checked in yet — they won’t let me — and the front desk staff are condescending and unhelpful. honestly would have preferred the motel 6, which looks just as ‘nice’ and where I’d expect that service because that’s what I paid for.

They don’t have hot water for a decent shower. That sorta ruined my stay. No matter how long your run the shower, it won’t steam up the bathroom at all… so I’m not some nut that likes to roast in the shower. The water just isn’t hot at all.
I booked a room here for $ 55 a night on Memorial Day weekend with my dog. I wasn’t expecting much. I was pleasantly surprised by how nice the room was. Clean with modern furniture and a fancy tv. The fridge and microwave were a nice touch. Good powerful a/​c. Free wi-​fi was nice. The breakfast by the pool was a nice touch, saved me having to search for food in the morning. Basically it is cereal, pastries, fruit and coffee… terrific for $ 55 a day.
I showed up early, at about noon, and the staff was nice enough to find a room for me. It would have been a pain to have to wait a couple hours with a dog. I booked through an intermediary internet site, and when I arrived they had the wrong date. So I’ll call to confirm next time.
I just really wish they would turn up the heat on the water. I dreaded having to take a shower, and on my last day… I didn’t bother. (I was just going to drive home with my dog. she prefers stinky people.) I would have given this place five stars if they had even moderately hot water. I mean they allow dogs, it was a good price, breakfast, clean etc.
There are plenty of places to walk your dog here. There’s a big empty lot across the street. and some grass close by.

I needed a one night stay for a work thing — and no, I’m not a hooker.
Best Western had the best rates in Palm Springs so I got a room using one of those travel websites and was happy with the price (under $ 80 for a Saturday). When I arrived at the Best Western, the staff was friendly and gave me a room and map.
The only hiccup was that the room they gave me was very obviously recently used but not cleaned. I called the front desk and they apologized and changed rooms — because of the mix up, I was upgraded. I appreciated that but didn’t need it as I was all by my lonesome.
The room was clean, had a mini-​fridge and a spacious bathroom. I was pleasantly surprised! If I’m every in need of a room in Palm Springs on a budget, I’ll be back!

It’s too hot to go to the little pool ;)
This place was a very pleasant surprise. great location, nice room.
yes, it was too hot for the pool. ..

Très bon hôtel et peu expansif! Les employés sont très agréables et les chambres très confortables! Un peu éloigné du «centre» cependant. Je le recommande.