AAA Automobile Club of Southern California

Nice Staff… always helpful. I also buy my movie tickets here also.

Wife and i are moving from N, Y to the desert went to AAA to register are car Janice helped me through the entire process in and with plates quickly ,
Fast and friendly.

Was able to get in and out quick. Staff was helpful and was able to transfer the title of my car really quick.

I walked in this past Saturday twenty minutes before closing time. They helped me immediately and were unbelievably friendly and professional. I realized that my registration and sticker had never arrived and that I was driving around with expired plates. They were able to issue replacements and I was in and out in less than 15 minutes. This is the second time I have used them for DMV services and have had a great experience both times.

Been waiting 2 ½ hours for road side service! Thank god I’m not by the side of the road in this heat! Phone service disconnected on me 5 times before I got thru! Today is not a good day for aaa!
Very unhappy customer!

I bought a new battery for my Mercedes Benz from AAA and was assured that it would be fully covered by them, when it went dead they require a test and failure to replace it, not previously disclosed. Now I’ve used two service calls and still cannot use the car this weekend. Not pleased with the quality of service I received. Buyer Beware!

The older woman at the front desk is incredibly rude. She asked for my AAA ID and I showed her the miniature key tag version that goes on your keychain. She said she couldn’t accept it as it was not enough to verify my membership since there was no barcode, then rudely waved me aside and said «next.» I spoke up, asking her to use the member number and my name on the card which she eventually did. She acted like it was a huge inconvenience to help me by typing in a few numbers and was snippety and short with me through the course of our entire interaction. When she finally decided to help me, it took about 2 minutes to get me processed and waiting.
The only good thing I have to say about my experience is that I got done in a matter of 20 minutes what it would have taken me upwards of an hour to do at the DMV. That is the only reason for my second star in this rating.
The atmosphere of this office is about as inviting as a funeral home. As soon as you walk in, it smells like death. Stale and sick like a nursing home. I think myself and one other individual were the only people under the age of 60 in that office.
I will definitely be going to the La Quinta office next time.

I recently visited this office to register a boat I bought. The seller was a AAA member and I am no longer, and was hesitant to proceed with our DMV services and title change at AAA in Palm Springs.
Today I received wonderful customer service. I am contemplating re-​instating my membership since I discontinued it based on my previous experiences.

So I called today for roadside assistance (dead battery) and was informed that their providers don’t service hybrid vehicles! This despite the fact that the battery I have (yes, the dead one) is a AAA battery! Got news for you AAA… it ain’t 1950 anymore. hybrids are here to stay.
So my next call was to cancel my membership.

To all you witty and callow posters, if you like to demean those who are older, what the heck are you doing in Palm Springs? I am 43 and those waiting were all ages. The problem is the woman at the front desk, no PR skills at all. I don’t think she has smiled in many years. When I was there, seven people were ahead of me and no one was at a window to wait on them! When I asked I was told «both» people were «in the back.» Two people to serve everyone waiting?! So I left, made an appointment at the DMV, and got faster service.

To the person who wrote «tons of old people without a care in the world,» yeah, that’s pretty much spot on. Really though, you could probably say that about most places in Palm Springs.
Still, having a AAA membership means way cheaper auto insurance and not having to deal with the DMV when it comes to renewing your tags. Can’t beat that. Just keep reminding yourself that you’re not at the DMV office on the other end of Farrell whenever you’re lamenting being stuck behind some geriatric who has like 73,452 questions for the person at the counter.

Great location. there is never a line ! What a difference from the Washington location, where I would spend half the day. I come in every year to get my registration tags here & sit down & w/​in minutes, they call my name & I pay & they give me my tags. Easy & quick & everyone is always friendly. The people that say they are rude, walk in. in bad moods themselves. I have never had a bad experience here.
Thank you AAA Cat City !

There is no wifi for the long waiting periods here. The original Formica counters are really nice and the place is really clean. They seemed understaffed here compared to other aaa offices.

This place is so rude and the lady at the front does not like minorities at all. Gross shame on you AAA Auto club for this location.

If you need insurance help ask for Natalie x2393. Shes the best I have found at AAA. I used to think they were top notch, but for several years my previous agent only answered my emails or calls until I paid for the policy, good luck afterward. Natalie took care of business quoting me exactly what I wanted.

Long wait to get tags. Tons of old people w/​o a care in the world..

Waited 20 minutes for DMV services and I was 1^st in line. After a long wait I asked the clerk at the front if they had anyone working DMV, and she got the attention of a woman who has been sitting at her desk on the internet the whole.time. Unbelievable, I thought this was worse than the actual DMV!

Slow as the DMV. Employees are rude and gossip in between customers causing the wait to be longer than needed.

It’s better than the DMV. But is that really saying that much?
Waiting 30-​minutes or so for vehicle licensing renewal isn’t the worst thing that could happen to a person. In actuality, watching the interaction between staff and patrons provided a bit of sociological humor. People got antsy waiting and waiting for notary service (which seemed to be the most jammed up), insurance, licensing, and travel. The receptionist, who was probably an efficient office manager in her day, snipped and snapped at people who had the gall to inquire about wait times. On several occasions I noted her telling people with a righteously indignant tone that notary services can be «very complicated.» Really? One patron, a gentleman in his 70s or 80s maybe, retorted that «If the waits are going to be this long, you could at least serve some beer!» Oh. Em. Gee!
Bottom line, I got the relicensing done in less time it would have taken at the DMV, but next time I’ll plan ahead and do it all online.

OK so I thought the one in Long Beach by the airport was low key and smooth. This place is so low key I walked in thinking this place is closed. No one in line and took care of some paperwork which they were extremely helpful with and I walked out after taking care of my biz in about 15 min. Wow. Been to the other one in La Quinta and same results except there were about 5 people there.