Budget Rent a Car

I would give this place 0 stars if possible.
I made a reservation to get a car from this location a few days in advance. When I showed up on the day, about 5 minutes after the time of my reservation, there was no one at the front desk manning the place. I went outside and found the one person working helping another customer (seemed like he was washing the moving van they were trying to rent). I notified him that I was there for the car I had reserved and was told it would take an hour for the car to be ready «because someone else showed up.» Rather than wait the hour, I took my business elsewhere. Here are my issues:
1. Hire some employees. One person cannot run an entire car rental facility by themselves, as evidenced by the fact that you couldn’t handle more than 2 customers at the same time.
2. Honor reservations! As someone who actually put his reservation in well ahead of time, it is unacceptable that I would have to wait an hour to get a car because you’re too busy helping someone else who you literally said «showed up.» Do people who «show up» at a restaurant get priority seating to people with reservations? If I «show up» at the airport, will they bump people off a flight for my dumb ass?
3. Presentation matters, especially if service is going to be bad. The interior of this location was messy (a random office was open with papers and equipment strewn about), there was cleaning equipment just hanging out in the parking lot, the one guy working there (AKA the face of the company) was dressed like a slob.
I took my business down the street to Enterprise Rental Car. They had 3 people working. Without a reservation, I had a car in 15 minutes and was on my way. And, because it wasn’t just 1 guy stressing himself out trying to do everything, service was phenomenal: everyone was extremely friendly and helpful instead of rushed and stressed out, the place was clean and everyone was well-​dressed in their uniforms, and there were cars available immediately. And they were able to help more than one customer at a time! Plus, they gave me a discount on my rental, unprompted, just to be nice. It was literally the best experience I have ever had renting a car.