The Enclave Rental Condominiums

***As of November, this complex is now under new management, and I did notice that one of the office managers is no longer here. I also notice a whole new attitude from the front office and that’s a good thing! That would probably be my main complaint, is that I never felt welcome in the office until now.
My husband and I moved in here with our infant son at the end of August. We were really excited because this place looks so nice and it’s in the best location; near all of the stores, restaurants, movie theater and it only takes 10 minutes to get to all of the surrounding cities since its so close to the freeway. When we toured this place we were helped by Jany, the sweetest girl who was knowledgeable and professional! (she quit right after we moved in) The office managers were «nice» but I just wasn’t comfortable working with them. They always made it seem like they were doing me a favor by getting me into one of the condos. There are plenty of places around here to move, but their prices are very competitive when you compare this place to others in the area. It’s nicer than a lot of other complexes around here, all updated appliances and I like that the units come with a washer and dryer. The washer and dryer is in a closet in the condo, it looks like a nice set… it seems a little cheap but it does the job. There’s a little play area for kids, two nice swimming pools (they are always clean, which is a plus!) The pool areas are really nice too, they have shaded areas with barbecues and misters, one of them has a fire pit. The complex is really quiet, we never hear our neighbors and everyone that lives here is very friendly. They have a little putting green and a nice little walk area throughout the complex. We did have several issues when we moved in (mailbox key didn’t work, missing screens, dryer had a broken button, toilets were missing bolt covers…) Every time I bring up issues to the front office, they take care of my problem right away. Frank the maintenance guy is so friendly and funny. He is very personable. Upon move in, this place was really clean and we have been satisfied so far. I read that someone said they don’t get phone service in here, I had Verizon, T-​mobile and a landline and i have never had any issues with my phones. One thing that bothered me was that there was paint speckles on my granite, as if whoever painted the walls didn’t bother to cover the counter top? It did scrub off and it is hard to see, but I thought that was strange. Also, the complex is right next door to a soft sand lot, so expect to see some sand when we get strong winds… they do keep up on the landscaping, I constantly see the guys out there removing the unwanted sand, raking around the buildings, trimming the trees and bushes. I have a dog, and I always clean up after him when he goes to the bathroom outside, unfortunately, not everyone else around here does (rude, right??!) The gentleman who does the landscaping cleans it up but when I see it, I pick it up.
We really enjoy living here (so far) and I don’t see us moving out until we buy a house.

I regret the day I signed my lease. Customer service is subpar-​rude to say the least. They do not tell you, but there is ZERO phone service. The air conditioning does not work in my apartment and its 114 degrees outside.

Really shocked at some of these reviews. We moved here about 14 mo. ago and love it. The management has been very helpful, and friendly. We have had to have a few minor things fixed and they came very quickly and fixed the problem. The place is very quiet and we love the two pools and the work out facility. Have not heard any of my neighbors as it seems these condos are very well made. This complex is very clean and well maintained. So much better then other complexes we have seen. I really don’t have any complaints. I see some reviews complaining about deposits being kept. We are moving back to east cost for our jobs at the end of this month so we will see what happens with our deposit. Its just my husband and myself, no pets, and everything is still in great condition so we will see what they think. Will write another review after we move and address this issue.

So i usually don’t post reviews but i have to post one after my awful experience. I was so excited to find The Enclave apartments they are so clean and nice on the outside. I decided to go ahead with the application process to move into a home and the whole process was so horrible that i actually asked for my application back. They kept giving me the run around as far as what i needed it was so ridiculous especially since i live about a hour away, Usually if the process doesn’t go smooth for the move in its going to be even worse during the move out!

I wish we had the ability to not even leave any stars because this place is just HORRIBLE! The unit will be unlivable when you move in, they’ll tell you they are things they don’t fix or they’ll never come to fix it then they will not only take your entire deposit but then charge you $ 2000.00(+) to fix all the things that were wrong with the place that you were requesting to get fixed…
My husband and I lived here last year and though that it was a steal for the price and space. The first time we went in the girl that was assisting us had to go on a break in the middle of showing us the condo… She comes over to us with a candy bar in her mouth asking if we can come back in an hour! REALLY?!?
We went back at a different day and decided to rent… worst mistake we’ve ever made. We moved in September 2013 and moved out a year later. While there we had problem after problem with the condo and the grounds:
1) Walking in after getting the keys: Hair painted over on the base boards, bath tubs had sand and orange crap all over them, wooden base boards in the kitchen were broken with nails sticking out, chips all over the walls and by the windows, paint chipping on common walls, paint in all the cabinets were coming off, skins on the cabinets were coming up, sliding glass door handle was broken… the front door had to huge white rings on it (mind you, the doors were red) and the smoke alarm didn’t work.
This was just the things I remember moving in that first day… there was a lot more… When we talked to Ramon, the supervisor of repairs he told us most of our complaints … I Quote, «We don’t fix that…»
2) Safety: This is in the heart of the wind zone so the the wind gets very bad leaving big messes and uprooted trees/​plants. This will be left for weeks or over a month before someone cleans it, and not even all of it. There was a tree the fell infant of out unit and left there for 3 months! Coach roach central everywhere! in the cabinets, in your garage. You can’t even walk to your car in the summer nights without being bombed by them. We lived on the first floor, 2 times our toilets overflowed when they weren’t even being used. feces all over the bathroom and maintenance never came! we had to clean it both times ourselves and had rugs ruined! They spray pesticides everywhere that will make your dog sick, out chihuahua was always sick. Front gate was constantly broken, police went to the complex multiple times for drug activities, air conditioner would blow dust every time turned on… Exit signs dangling by wires with water damage around it, pipe bursts on a regular basis from sprinklers that would drench cars in the middle of the night…
Our last straw was mold found behind the washer and dryer… We smelled in the day me moved in in that hall way and in the kitchen (Shared the same wall). We asked multiple times to have someone look into this and maintenance never did.
We had our entire deposit taken and a bill sent for $ 2300.00. There was never an itemized list with it and when finally getting in touch with the assistant manager Linda (the Property Manager Lisa wouldn’t talk to us). Linda listed all the things listed for repair we were asking to get fixed and they never did OR stated that they” Don’t fix that”. We filled complaints with the Housing Authority and multiple government agencies about their scam.
My husband and I have tried so many times to work with the complex to get this resolved and either the phone never gets picked up, voicemail is never returned, we would get hung up on and so forth… If we did get someone on the line, they were so rude, as if they were already told that we were someone disputing their madness and not to be respected… even though we were always nice and respectful.
If you’ve fallen victim to their scam too please message me. We are in the works of a Class Action suit.

HI! If you’re reading this, you are hopefully interested in living at The Enclave! YAY! Hold on to that feeling and sign the lease! Despite the negative reviews on here, I can tell you from experience that you will not be disappointed.
Complaints about deposits are kind of ridiculous. We had to pay for things when we moved out, and didn’t get our full amount back, but you have to realize that they need to make the place perfect for the next tenant. That’s just part of it, and you should know that going into the process. No big deal though. :) Never felt the need to take them to court for any reason.
My fiancé and I lived in our condo at The Enclave for 4 years, and the only reason we left is because we moved into a new home. If I could give this place more stars, I absolutely would!
We lived in a two bedroom condo with a 4 car garage, It was always so nice to come back to our place. Cozy and comfortable, the layouts are beautiful! We moved from a one bedroom to a two bedroom during our time at The Enclave. Our little girl grew up here, it was safe, the pools are kept clean, and the little park is fun. We used the outdoor grills a lot, the mountain views don’t get any better, and it was just the best time when we lived there. The location is amazing too, close to many stores, restaurants, and the movie theater. If you want to live in Palm Desert, this is it!
The office staff is exceptional, always extremely friendly and welcoming. They were always there if we needed anything, especially Linda. The maintenance staff is great as well. Frank and Ramon were always very quick to fix any problems or answer any sort of simple question we had. Repairs were done in a timely manner. The mailman Patrick is the best too!
Please take negative reviews with a grain of salt. We have nothing but positive things to say about this complex, and if our daughter knew what Unilocal was, she would be on here telling you all about it too. (Mostly about the park, pool, and candy in the office)
Good luck potential tenants!

YOU WILL REGRET LIVING HERE!
With that being said, living here was a last resort for me as I was going to be purchasing a home within the year. I can only reiterate what every other negative reviewer of this place has stated: they will gouge you for unnecessary things when you move out. If you have a pet, you will pay the price in the end. No matter what. If you ask for the corporate info, you will be denied. If you read positive reviews on Unilocal about this property, they are most likely written by the staff’s friends and family. The ‘management’ here is lacking in customer service skills, not to mention any actual property management experience. While other reviewers have found them to be friendly and helpful before the move-​in, I found them to be quite the opposite. I found them to be nosy, bitter and living their lives vicariously through others. I guess I would be bitter too if I were a 50-​something year old who was stuck in a ‘career’ as rewarding as theirs! This property appears to be well run until you take a closer look, especially after dark. Several lights do not work, gates do not close, etc. Sand is everywhere in the corridors. We had to sweep the walkways ourselves as there were never any gardeners that cleaned up the area in which our unit was located. The only areas that are kept up are near the office and models. I had a dirt flower bed filled with weeds and dead plants in front of my unit the entire time I lived here. Even after offering to plant my own flowers, I was told it would be taken care of, which it never was. Most importantly however, is the way you will be treated upon move-​out. I figured that I would be an exception to the rule as I’m so OCD about everything, and possibly the negative reviews were because those people were not. I was wrong. I was told that urine was «everywhere» on the carpet. I was told this days later when the keys were turned in to them, giving them full access to the unit to do whatever they wanted to the carpet. Urine was allegedly even detected in areas where my dog would not have been able to fit in. I’m not stupid. I wasn’t born yesterday. I realize they are a business, and they are in the business to make money. BUT, when they screw innocent people out of their deposit, that is what pisses me off! They are definitely among the best of the best when it comes to scamming people. Do not let them take advantage of you. Find somewhere else to move if this property is on your short list. Take it from me as well as countless other reviewers, you will definitely regret signing a lease at the Enclave! I will be forwarding my complaint to the Better Business Bureau, Riverside County Housing Authority, and the State of California Department of Consumer Affairs.

We lived at the Enclave for 4 years, and enjoyed every second of it. It’s as close to a house that you can get without actually living in a house. The units are well built, with little noise from neighboring apartments. Most units are also built in a way that avoids shared/​connecting walls.
There are also awesome pool/​bbq/​fitness facilities. Every unit has a washer/​dryer and garage (and many garages are attached).
The Enclave staff are awesome (especially Linda!). Over our 4 years, we found everyone to be helpful and communicative. The Maintenance crew is also exceptional (especially Frank!). They take care of issues right away and make sure that the jobs are done correctly.
Our goal was to live here until we were able to purchase a home, which is exactly what happened. We were genuinely sad to leave our apartment and will miss the location and staff very much. Can’t recommend The Enclave highly enough!

As a former tenant, I want to let current tenants know what the corporate office information is so you may call or write with your complaints as you well know the management is rude and will rip you off as soon as you move out.
Here is the information:
Frontier Investment Corporation
3366 Via Lido
Newport Beach, CA 92 663
PH#: (949)723−8880
Contact: Brian
You may need to call several times and leave voicemails but don’t give up. You will speak with him eventually.
As for prospective tenants, DO NOT rent from this place unless you have money to throw away for re-​carpeting as they WILL charge you when you move out.
I am in the process of filing a small claims lawsuit against The Enclave.
If you are a former tenant, you may message me with any questions or concerns so I can help you try and get your money back.

I’ve been living here for over 3 months. I looked at about 3 – 4 other places and they were all in the same ballpark price was. By far The Enclave is the nicest. Its quiet, gated, nice pools, plenty of parking, decent workout facility and the ladies in the clubhouse are really nice and easy to work with. Great location too, close to everything. So far I’m glad I picked The Enclave. 2 issues so far is lack of a place to wash the car and not being able to pay online automatically like other places do.

I lived here for a little over 1 year and my experience at this place was definitely the worst experience I’ve ever had at an apartment complex. The administration staff (if you can call them that) are all rude and no helpful at all! The carport structures are full of birds that shower your car with bird poop every day and the administration never does anything about it, and the entrance gates were always out of service. If your are looking for a place to stay long term please go somewhere else.

Caution please read this before moving into these apartments. I agree the grounds are beautiful the exercise room is nice and the condos themselves are very quiet and well-​maintained.
However it’s all very very deceptive. I have reported this development to the Riverside County tenant rights organization and I suggest any other former tenants to do so as well.
This place is really a scam.
First of all if you have a pet do not move in here. I have a small dog and when I looked at day ground they said all this will be so great to walk my dog and Holly said yes it’s beautiful isn’t it.
The day that you move-​in and your stuff in the truck ready to go is when they show you the lease until you all the rules.
Pets are not allowed to walk around on the grounds they must only walk on the exterior perimeter where there is no shade or landscaping and is extremely unattractive and very very very hot
If you are «caught» walking inside the grounds the office staff which live there will harass you follow you and I know several people who’ve been yelled at and threatened.
When you sign the lease going to say that you have to sign for a black light inspection of the carpet when you move out as other reviewers have suggested.
However unless you cover the carpeting with plastic and/​or never really live in the apartment you will never plan pass the inspection upon exit.
This is how thy make more money
My carpeting was cleaned by a professional company I spent $ 350 getting it cleaned it was beautiful and there was not a spot on it but when they use the black light she said there’s urine in the carpet. This is their pat line and then they charge you to replace all the carpeting. So not only did I not get my security deposit back but they charge me an extra 350 bucks.
It also says in the lease if you hang up any pictures you must repair the wall before you leave. This is another scam that they run at the Enclave. They have a gentleman I believe his name is Ramon works for them and gets paid and at the same time he will charge you to repair the walls in your apartment before you move out. Because I wanted to do it myself they treated me very nasty and were angry and Ramon would not give me just even like a tablespoon of the paint which is all I would’ve needed.
Instead I was sent to the local paint store where that particular color can only be bought and the owner told me that it’s only mixed up and in 50 gallon drums and he would not be able to give many paint unless I bought a large quantity. He was actually sympathetic and could not believe that they were treating me that way so he gave me a tiny little bit but upon inspection when exiting the apartment they told me it didn’t match enough and they were going to have to repaint the walls and charge me for that as well.
So the gates to exit the complex often will not open with your key which is a fire hazard because in the event there would be a bad fire at the Enclave the residents may not be able to exit the gates to get out fast enough. I finally sent them a anonymous note saying if you do not repair the gate I’m going to call the fire department because this is a violation of code and they were repaired in a couple days.
Also many of the gas grills are broken and I reported it when I first got there and they were never repaired I was told they break too much and the parts were on order. However the entire time I was there I got the same story.
Once you move in and if you going to the office you’re treated in a very frosty manner. And talk down to. However when you’re looking for the apartment everyone’s very nice and so it gives a false feeling that well this is going to be a really nice place to live.
Do not move into this place you will regret it. No one will ever pass their black light inspection that’s their scam. Ramon will charge you $ 50 an hour to repair your walls while he’s also getting paid by the Enclave which is a double scam. So if you cover the carpet with plastic and don’t hang any pictures you may get your security deposit back.
If you move in demand you get a black light carpet inspection before you move in otherwise you have no way of knowing if those stains were there before but you will help be held responsible for all of it when you leave.
These people are devious nasty and dishonest. For all of you former Enclave owners please register your complaints with the Riverside County tenant bureau because they are creating a file and will investigate this company as more people report.
Finally be sure to take a video of the entire unit before you move then and a video of the entire unit as they are inspecting upon exit. Riverside County will want this or pictures. I hope I have saved somebody some grief good luck

Been living here for some time now, never had problems with the management like many of the reviews here suggest. I don’t have to deal with them to often but when I do they are okay to deal with. There was one time I messed up the rent check. They called me up, told me I made a mistake and gave me more than enough time to fix it.
The place is kept clean and there is plenty of parking. I have lived in some places where parking is a pain but I have never had an issue here. I do not use the pool too often so I can’t comment on that. I do use the gym and there has never been a problem. It is a standard size apartment complex gym: Free weights, some treadmills, stationary bikes, ellipticals, and some basic machines.
The place is also super quiet. I have never been woken up by noises or gardeners or anything of that sort. I never even heard any adjacent neighbors.
I would give this place five stars but there are some times when the gates do troll you dirty. They are never an issue when trying to leave. Just at times the transponder doesn’t work to let you in. So I have to drive to the main gate to get in. You are also stuck with Time Warner Cable for the most part.
I would definitely recommend this place to live.

So, we needed a place to stay during Indian Wells BNP Paribas tennis & this place had availability as a nightly rental.
Furnishings: model home type. couches were comfortable. carpet was clean. kitchen was more than ample with a great island & cooking area (which we never used), beds were low quality/​bouncy. Blankets were not high quality, but you get what you get. shower had good pressure. toilets hissed all night (easily resolved by shutting them off to sleep).
TV: Cable… worked on and off. the morning we were checking out it didn’t work, said cable was not accessible.
Price & Payment: for 2 people it was really expensive. however, if you had 6 (which it would have slept) the price wouldn’t have been so bad. I got an email requesting that I send photos of my credit card or do so via «SECURE TEXT MESSAGE.» Now, you don’t have to be Edward Snowden to know that text messages and email aren’t safe places for credit card images or numbers to live. Let’s act like we’re living in the 21^st century and have a better method here.
The beef: Now, the real reason I’m writing this review… is because while we were there I never once experienced a friendly person. In fact, we were met with the exact opposite. Some blonde 50+ bimbo yelled at me in the parking lot for driving too far over to her liking. I just stared at her from the SUV with my windows up and my doors locked. She had room to go around.
Then, at 10:08AM on the morning of (our 10AM) checkout I was literally putting my bag on my shoulder, when the doorbell rang. I opened it to a cleaning person who did not speak and just glared at me. I don’t get glared at often so it really stands out when it happens. I said, «Hi! do you want to come in?» and she said «No.» so I shut the door, got my bags, and then walked out. She didn’t say two words to us. I thought about going back inside and removing her cash tip, but then realized she might be a serial killer and come after us. I looked back up to the room from our car and she was leaning out staring at us, still. I mean, really? It’s called the hospitality industry for a reason, kids. a bit boggling.

I moved out just over a year ago… I’m assuming some of the more recent positive reviews have been encouraged and maybe fabricated by management and friends of management to try to get this property a better rating. Don’t by the BS. If there has been some major turn around in the last 12 months that has turned this managerial cesspool into a desert oasis than congratulations. However I doubt any company can turn around the management staff that quickly when the people managing are the same as before. Lease at your own risk… or better yet just go somewhere else

Enclave Rental Condos

There is no possible way to express just how incredibly horrible the management is. If you’re looking for a nice place to move and you’re considering The Enclave, just don’t do it. This place is nothing but regrets and and a constant feeling that the managers consider you to be worth less than the dirt on their shoes.
I wrote a 5000+ char review that Unilocal doesn’t allow. (Contact me if you’d like a copy.)
Instead, here’s a nice list of the things that made me want to rip my eyes out in the time since August 2012 when I moved in with my girlfriend.
1) After applying, they wouldn’t let us know the status. They wouldn’t call us as promised or call us back when we’d call begging for a status. Instead, we received an email (that we never knew was coming) informing us that we were approved to move in. We call in again, saying we received the email and we had to initiate all of the arrangements to get the lease process going.
2) On move in day, Zen (not sure if he’s there anymore) informed us they didn’t have the paperwork on our dog that I provided several days earlier. So we’ve got several friends there to help, an actual moving crew and a rented truck sitting there while we’re told to come back to move in another day after we can get them additional copies of everything. I finally squeezed out of Zen exactly which paperwork they lost so I could try to get copies emailed to me, sent from the vet, etc so we wouldn’t have to pay the moving crew for an extra day and keep the truck until Zen decided we were allowed to move in (Keep in mind we had already paid rent). I had to struggle to get copies using my phone because Zen refused to allow me to use their business center for internet access.
3) They wouldn’t give us a copy of the lease. We begged and begged only to hear excuses «We’re busy processing rent. Try tomorrow.» Except they were busy tomorrow as well. After two months, they gave us the first 5 pages of the lease (about ¹⁄₃). Even though they didn’t have time to give us a full lease, they still had time to tape letters to our door demanding we remove items from our patio, CITING PORTIONS OF THE LEASE THEY REFUSED TO GIVE US, mentioning that only furniture was allowed, (and that means anything the office staff individually defines as «furniture» on a given day) After the walk through on move-​out day, they finally gave me a full copy.
4) My garage door opened other people’s garages. Other people’s openers opened my garage. Within the first 3 weeks of living at The Enclave, I approached my garage to find it open more than 10 times. I went to the office to get help. I was asked if I actually witnessed someone else standing in front of my garage, opening it. When I answered «no», I was asked «What proof do you have then?» As if I’m making some criminal complaint when I just want the damn thing reprogrammed. They never fixed it because I had nothing to «prove».
5) Whenever I’d go into the office to ask a question, I was spoken to as if I had the mental capacity of a 3 year old. Because I didn’t work in the rental office at The Enclave– and have full knowledge of any topic associated with apartment rentals– I was a complete idiot in their eyes. And they were never afraid to make it obvious.
6) Moving out, my mom and I spent 3 days meticulously cleaning everything in the apartment. We had the carpets professionally cleaned. Everything was spotless. Linda, very puzzled, asks why I had the carpets cleaned. Well, Linda, maybe because I’m not a pig and actually can feel empathy for others including the tenant moving in after me? She makes a beeline to the blinds for the white glove treatment. The window having been opened for a few minutes to help dry the carpet, had put a little dust on the blinds. «This is going to require an in-​house cleaning». $$$ Then she goes to the sink that had just been well-​bleached and rubs her finger around the drain, holds up her finger and with a disgusted look says «I usually clean this part» $$$
7) They use a black light to check for urine on the carpet if you have a pet. Many carpet cleaners with whitening agents also glow under the black light. (It makes me wonder if they know this and use it to their advantage). The carpet had just been cleaned and obviously it’s going to glow under a black light since lightening agent was used in the cleaner. Phone call the next day after the black light inspection: «THERE’S URINE EVERYWHERE!» $$$
8) I bought touchup paint matched to a sample and code given to me by Zen on day 2 of living in the apartment. I touched up any dark spot on the walls just to be sure. Linda informed us the entire apartment had to be repainted because I didn’t use Frazee paint. $$ We were told it would take 10 days for the matte finish to show and look completely dry, but she said they couldn’t wait that long. Repainting the ENTIRE apartment was obviously the only solution $$$
We were billed $ 1307.08 for repairs after only 7 months of living there.

I lived at the Enclave for a year and here is my review from beginning to end. Summary: Stay the $&% away, unless you want to be charged an arm and a leg when you move out, and deal with horrible service while you’re there.
We originally moved to the Palm Springs area in May 2011 from San Diego (for work); after looking for quality apartments in the area we had narrowed it down to the Enclave and the Vineyards, both of which seemed to have great quality.
The apartment itself was not too bad; we lived in a 2 bedroom; the garages are a great size and they have nice amenities. Lisa, the property manager and Lisa the assistant property manager were all smiles and handshakes when we were looking around. When we were waiting for one of them to come back with the keys to first show us the place, a current resident who was waiting for something whispered «stay away… these people are the devil, the worst you could imagine».
In retrospect we should have run at that moment. But at the time we needed a place quickly and this was the best in terms of distance to work and other factors — I wish I had listened. I hope you heed this warning if you choose to live there, too.
Once we moved in, everything changed. Every time I had to deal with either Lisa or Linda it was a nightmare. They are completely useless when it comes to getting someone to fix a toilet, or ANYTHING — it takes days. When the TV isn’t working in the gym, or the A/​C in there is out, good luck getting it fixed within a month’s time.
Don’t be fooled by the much better customer service you get from the others that work there for a little while — they have rotated through so many people that it’s become a joke. I’ve seen them fire people that were doing a great job because they were showing them up. Amazing people like Angie and Hector, that have to put up with crap from these two, and listen to complaints constantly. I can’t tell you how many residents I talked to, either neighbors or friends at the gym that can’t stand the management of this property — because it could be SO great.
But there is one thing they are incredibly efficient in — and that is getting your money. At the beginning of the month, all of a sudden the lethargy disappears and they turn into sharks. You see, they DO report to someone, and I believe that as long as they are making money on time, they could care less about the other details. One month I came to the office as they were closing and they made me feel like they were doing me a favor by not charging me a late fee. Gee, thanks so much, since I’ve paid on time every month up till now.
They will do things like tow your car without telling you over to the other side of the lot and charge you $ 45 for the privilege of getting your car back.
For the whole time I was there I thought, perhaps it’s not a good idea to rock the boat; they may try to screw us on the way out. Well I should have spoken up earlier — these 2 are awful.
They are vague about the moving out process and won’t tell you what they charge on the back end. THIS is a bad sign. We left in June of 2012, happy to be gone. Linda did the inspection, and curiously did not have a move out sheet. Everything was relatively clean; we knew that paint and standard cleaning would have to be done. We asked for something in writing and SHE WOULD NOT GIVE US ANYTHING, despite our insistence. She said it wouldn’t cost a whole lot so not to worry in her sweetest voice. We figured our $ 400 deposit was long gone, and that would be the end of it.
2 months later, we get a nice bill for $ 800+. Yes they did the painting and the cleaning. But they apparently had to replace all the carpets AND disinfect because of our pet (we never had one). Also they charged us to re-​skin the cabinets in the kitchen — what the hell?!
Again, they are terrible at service but great at fleecing you for your money. The place is nice but you have to deal with some of the worst customer service of your life. You have been warned!

Very nice place with gorgeous views and close to Walmart, 99 Cent store and Regal Cinemas.

Update: Well, it’s been six months and I’m adding two more stars to The Enclave’s rating. Either the leasing office staff saw my review and decided to make an effort toward customer service, or the 115 degree summer was making them cranky and they’ve since «cooled off,» but regardless they have been doing a much better job.
The woman who was standing around chatting with coworkers, who told my girlfriend she was too busy to get a jump for the dead truck and that maintenance wouldn’t do it anyway, after which maintenance jumped the truck, apologized in earnest for that whole situation. I’m not sure whether it was «I’m sorry cause I screwed up» or an «I’m sorry that situation happened,» but it was nice to see her acknowledge it, and she’s been extremely nice to me ever since.
I was out of town and late on a $ 45 utility payment and they were really cool about it also.
The first impression I had of that office was sort of a Portland, OR coffee shop-​esque «ugh I can’t believe you want to trade your money for my services» type attitude, but it’s been half a year since my pissed-​toilet move-​in experience and rosy retrospection is kicking in.
If they want five stars they need to retrofit their garages; there are no consoles on the garages themselves, so you can’t get in by punching a code — you NEED the remote. That means you need to take your remote out of your car every time you park it in there, defeating the purpose of the sunshade clip. It’s annoying so I just park outside, and since I am a genius and lost it, I can’t access my bike unless I go pay the replacement fee. Damn.