Sears Auto Center

I came in to have my brakes evaluated. I was told it would take about an hour. I watched the service area. The mechanic seemed to have completed his inspection after about 45 minutes. Then the car just sat up on the rack. No one touched it. No one came to tell me what they had found. About an hour later (2 hours since I came in) I went to the counter to ask what was going on. My paperwork was right there, ready to go. I asked the employee if he had been sitting on that for the past hour waiting for me to ask about it. He said no, only about 20 minutes (!). No apologies. He said he was very busy. He had spent a considerable amount of time in a chat with a couple friends while I waited. He was willing to blame the extra wait on one of his fellow employees out in the garage.
My car needed no repairs and they charged me nothing even though their website said it would be $ 15. So at least they are not trying to rip me off. They just give slow rude service.

I have been using Sears auto center for many many years. This particular location is subpar. Definitely won’t be back.

I give them no stars. I have taken my car here 4 times for several different issues because my dad seems to think they so wonderful. I’ve wasted now 3 times going here because the first time they fixed the starter. Second time was for brakes that work but now squeak loud. Still haven’t looked at that yet. Then the engine was overheating. They put the cooling/​heating hose, coolant flush and a thermostat and I took the car home and it was starting to stall, the clutch was loose, car would shake and make a whistle noise. So I took it there yesterday on a tow truck because of the stalling problem, the secondary problems were clutch and the shaking and whistling noise. So now clutch is tighter but it still stalls out immediately. Thanks for wasting my time Sears.

We were on vacation in July 2014, and my check engine soon light came on in my Nissan Maxima. I made an appointment at Nissan to check it out and they suggested that the battery needed changed, so I took it to Sears because my last battery came from the Sears in my hometown. (I should have let Nissan do it. Except for my last battery, Nissan has always performed the upkeep on my car. We found the Sears Automotive place and drove in. We explained the problem to the person who came up to help us and went inside with him. He was very confused about batteries. He looked up my information in the system and said my battery was installed in 2007. «Wow,» I thought, «7 years on that battery.» It took a bit of time for him to come back in to assist us and he said, «You have a Nissan battery in there. We can’t give you the $ 16 back for it. It’s not from Sears.» We took a look and sure enough, there was an old Nissan battery in it. I was very puzzled because I know that Nissan had not changed the battery. I take it to the same Nissan in Modesto only. They have complete records of the work done.
We stood around in the store waiting for what was supposed to take 30 minutes. It was a fiasco. We watched them tell older people they needed additional work. They told me I needed a front end alignment and handed me a paper with wheels and numbers on it. They had no time or permission to check the alignment on my car. We declined the service. We continued to wait and we watched the line of customers get longer. the 2 guys in the store were so uncoordinated. There was no system for customer service. I am amazed that people stood there and waited. We continue to watch them tell customers some of the dumbest things. We were tempted to just tell them to get my car keys to me so we could leave, but we knew we needed a battery and were already half way through the suffering.
We watched one associate tell a customer they could not give them an $ 11 refund because they did not have enough cash and the manager was down the street at the Sears store. Now, I understand why the Sears store put the automotive department down the street. It would have been a bigger embarrassment to have the automotive department right there with the store.
I used to have a high opinion of Sears auto centers but I am sure I will never go to another one. That one was that bad. I seriously cannot tell you in enough words how bad it is there. Read more reviews. I agree with all of them.
Sears Corporation, you really need to send secret shoppers there. Make some of them older customers that look like they can be taken advantage of. You would clean house and either fire the manager and some others and/​or sell it off to get the Sears name off that disaster of a store that lacks customer service. I am not sure if the employees there can be saved and I feel bad for saying that. I don’t make it a habit to write bad reviews, but this place is BAD… AVOID IT LIKE THE PLAGUE…
PS. When I got back to Modesto, I took my car to Nissan. I asked them to look up when the battery had been changed. Records show that Nissan never changed the battery. I am sure my Sears Die-​Hard was switched out at the Palm Desert Sears before they wanted me to come see that it was a Nissan. Hmmmm

RUN! RUN AWAY FROM THIS PLACE!
Zero stars if I could give it. If there was ever a Unilocal review you should listen to then this is it!
This place is a complete joke. Has got to be the absolute worst service experience I’ve ever had in my life! No one of the employees seems to know what’s going on here. Took my car in for an oil change, they said 30mins. Okay no biggie I’ll go to the mall for a little and come back to pick it up. 3 hours later I come back and my car hasn’t even been pulled in yet… what. The. F**k. They say they will take care of it right away. 30min later my car is finished. I get in start it up and would you look at that, the so called «technician» didn’t even turn off the change oil light… I go back inside. Speak to the manager who wouldn’t even get up out of his chair to talk to me. He says the «technician» couldn’t figure out how to do it. Says I should go online and find out how to do it myself. HA! After a heated argument he and his «tech» figured it out and I was on my way…4 ½hours later…
This place is a F-​ing joke. I tell everyone I know to avoid this place. Run! Run from the Sears auto center!

Got my battery changed there a few weeks ago. Took about an hour. The sales people were a little slow coming around to ask if I needed help considering there was no one in there, overall pretty pleasant experience.

AWFUL service. Fiancé was treated horrible by mechanic who actually challenged him by getting in his face wen he commented the customer service had been poor. He said he was not a customer service rep & the employee had to b confronted by mgr before backing away. & that’s after being told at 6:15pm to arrive at 7pm to pic up our vehicle as planned. Our car wasn’t ready but in fact NEVER got finished. They did not have correct parts (& this is after being given an estimate & being told to drop off our car on THIS day), neither did autozone so after being stuck there 2 ½hrs after closing hrs, they patched the problem by using an old part. Once again, here today (after my fiancé called checking to see if the part was now here) & told my car would b in & out in 1hr. That I would b taken next. NOPE! Go figure I was in line with a mechanic already working on a car, instead of being ytaken by the next employee to arrive. After waiting an hour, I HAD to inquire about my car. I may not have been bothered by the extra hour if I was being kept informed, rather having to ask. So now I was told the mechanic just had to screw 2 bolts on b4 finishing. 30 min later… I inquire again…“he’s almost done”…30 min later…“theres only 1 guy working on ur car”. Not to mention we had also asked for rear differential & alignment to be done initially dropping off our car on Monday, which neither ever got done! So we were refunded in total $ 150 on a $ 1400 job. That didn’t impress me though as I would rather have taken our car to a more expensive shop that treated their customers with care. We won’t be taking our cars back. Ever. Disappointed this is the service we received. Especially being a Sears Corp. They get zero stars here. Unilocal made me rate it tho, thus the upgraded one star.

Very poor customer service. No respect for paying customers. Service is never completed within time frame promised. Techs are not experienced. Employees are rude.

Good for batteries but compared to Good Year they are very poor in workmanship and time to do work. Poor costomer service

It appeared one hand did not know what the other hand was doing. The layout of the place is not conducive of good customer service because one register is behind the other, leaving customers to try and guess which one is open. The grooming standards have been relaxed.

Stay away from this place! Run by kids who don’t know what they’re doing. I had to have my car jump started at home and drove it to Sears because they swore on the phone that they had the right battery. Got there and before I turned off the car they swore again they had the right battery. Turned the car off. «Oops, we don’t have the right battery.» And they couldn’t even jump start the car!!! I had to call AAA for the second time in an hour and have them come to Sears Auto Center to jump my car so I could go to somewhere else! Can you believe that???
Also, while there I observed a guy just swinging a hammer wildly at a car wheel trying to loosen something. This went on for more than ten minutes with occasional cussing, etc. Stay Away!