Manorcare Health Services-Palm Desert

So far this place looks pretty good. Robin gave me a great tour & reassured me that my Mother would be well cared for.

This is a horrible facility in every way. My 95 year old father was in the facility after he was in the hospital and fought to stay alive. He ended up leaving the facility with an infection which ended up costing us more money. The billing department is really bad too. She lies and won’t resubmit to insurance or admit she has made a mistake. I was told that the facility does not itemize what the bill is because I had asked for itemization. She said the insurance company decides what the total amount of the bill is so that is why they don’t itemize. We got turned into collections so the collection agency, Transworld Systems negotiated a deal with me to call it paid in full so I paid the agreed upon amount. The next thing I know we get yet another bill which basically is the last amount minus the settlement. My Mom fed my Dad every meal at the facility and there was very little care except showers and the bed. All this being said, please protect yourself and your family and don’t use this facility. You will get large bills for horrible care. Btw, we have Anthem Blue Cross which is also worthless.

Recently while visiting from out of state, I came to see my uncle in the 200 hall while he was a patient and I noticed increased confusion while conversing with him. I approached a few nurses who were passing medications to ask them about his change in condition. My concerns were swept under the rug. I was assured that he was fine, and not to worry. I knew better. I myself being a nurse, know for a fact that our sub acute units are not run like this where I’m from. Because of the carelessness of the nursing staff at Manor Care, my uncle ended up with a UTI that could have been avoided had he received the proper care during his stay. I would not take my dog to this place for care. This place is a sorry excuse for a health care! While I was in my uncle’s room visiting, a man came down the 200 hall the same hall my uncle was on and began shouting at a nurse and would not stop! A little while later I asked a staff member who Identified herself as a (CNA) who that was that was shouting and she told me that it was the hospital’s administrator Mark. The only person who was willing to help my family and was competent in this facility was the social worker Gina Magnolia. She recommended that the nurse who had ignored me before should do a UA on my uncle. If it wasn’t for Gina we wouldn’t have known he had a UTI, and if it wasn’t for me being a nurse myself, my uncle could have gone septic. Gina should be commended, as well as the rehab department. All therapists have the care and compassion that you would expect the nursing department to have. I give this place one star. I would give it zero if it was an option.

Horribly managed facility. The administration has no class. Be careful signing any documents without having a family member there. They like to drugged and then have you sign paperwork that will come back to haunt you. I spent 36 days there that I will never get back. They billed my insurance $ 7200.00 and were paid $ 7200.00 and sent me to collection for $ 500.00 after I was out for 20days! I had not even received that crazy ass bill and I was in collections!
Horribly managed!!!
Update: Nov 17^th. This is how poorly their system is.
Now I received two additional bills. For $ 2300.00 and $ 127.00 which one is it? And why? They were paid in full.
36 days of my life I can’t get back!

10 years ago we were so pleased when my motherinlaw went here after breaking her hip. So, when she broke the other one a month ago we didn’t think twice about her going back here. Times have changed.
While nurses like Annalisa and cna’s like Kazimir, and PTs like Adina were terrific, overall we were very disappointed. Prescriptions that run out and don’t come in for a day or more — oh well — no urgency to resolve. Patient just lay in bed and not made to get up and get going — that’s what the patients chose. They schedule a patient review of their therapy and no one from the physical therapy group shows up at the meeting. People working with your loved one tell you «no way they are ready to go home» and the next day you’re told they must leave. There is little communication between departments.
They are understaffed and management — not the people working– appear not to care. Oh… And Monday thru Friday don’t expect to find a place to park easily. If they were staffed right you’d never find a place to park.

Horrible place for your loved one, they neglect patients a lot. My grandmother has been there for a month and we’re going to take her back home because of the bad care. She got sick while we left her there to go on our vacation. We were only gone for a week and when we got back she couldn’t even focus or speak because they were giving her to many meds. She has foot problems and they didn’t clean her wounds even after we kept telling them to do so. It became infected and now they probably have to amputate her again. Very disappointed and angry.

Healthcare | Hospitals | Pharmacies
Relatively Close To: Vineyard Christian Fellowship.
Public Transportation: Yes.
Valet Service: No.
Wheelchair Accessible: Yes.
Parking: Private parking lot.
Popularity: My observations did not see to many people’s excitement of being or living there. I was quite saddened.
Reason of Visit: Visiting my mom in Rehabilitation for physical therapy.
Cellular Reception: Yes.
Free Wifi: No.
Outdoor Space: Yes, outside in main courtyard.
Cleanliness: The lobby was alright but, the rest of the facility has a wierd smell, that haunted me until I went home and took a shower.
Lighting: Sufficient lighting.
Presentation: Old décor, smelly and not at all interesting. Although many clients are highly mature, they haven’t remodeled the facility since their grand opening in the probably 1980’s.
Ownership: Unsure.
Items Ordered: Physical therapists.
Check-​in Wait Time: Unsure.
Temperature: °76
Staffs knowledgement of business and or amenities: The nurse, the nuses assistant and some supervisos dont give the vibe that they care about working. The nurses assistant argued with another nurse, the nurse didnt seem to give a hoot and the supervisor was a joke and not dressed professionally. She came to work in flip flops and dressed down.
Overall Service: Neither my mother or myself was pleased of the mediocre care my mom received.
Staffs response on compliments: I did not give one.
Staffs response about complaints: I did not give one.
Recommendations:
Two ** stars or less dont consider.
Three *** stars be cautious.
Four **** stars or more highly recommended.
Quick Notes: Dont send your loved one here, my mom desperately wants out and she was admitted here in less than 12 hours ago. (Update: Parent discharged after two weeks. Still have not recieved personal items.)
My reviews are structured and rated in many areas. I believe that my experiences will provide consumers satisfactory or acceptable in quality or quantity information.
I hope this particular review has helped you carefully decide whether or not to give this venue your business.
Enjoy, Jonathan

On the whole I would give Manor Care four stars. My mom was there for almost 3 months and the doctor NEVER examined her once. In fact the doctor was only in her room twice to see her. BUT there are a few amazing people like Linda Hunt & Charlie Sotomayor in particular that deserve 10 stars! Linda went over and above for my mom, she was always there when my mom needed her & didn’t have to rush out of the room and met every one of my mom’s needs. Linda is the patient navigator and she certainly knew how to navigate! There wasn’t a time when I asked to talk to her that she wasn’t available. She is kind, caring, considerate and excellent at her job! I sure hope they pay her lots of money for all she does. Charlie is a CNA and the best one in the entire facility! I do have to say some of the other CNA’s & most of the nurses were very nice to my mother but Charlie also went over and above to make my mom comfortable & happy. His amazing personality & care of my mom always made me so at ease & it was always a pleasure to see him care for my mom. Lauren Vatto was a nurse at the time my mom moved into Manor Care and was more readily available until she was promoted which is very understandable. She tried hard to help my mom but when she got promoted we both understood that she could not come in as much as when she was a nurse. She was kind & caring as well. Gina Magnolia was also a big help to my mom. She made arrangements for my mom to have a wheelchair when she left & that was one less thing I had to deal with. The PT & OT Department were just wonderful. She was admitted on February 4 and the weekend of February 20 she came to my house and was walking with a walker all on her own. She was told she would leave with in a week or two because she was doing so well. The MAJOR complaint I have was my mother was left unattended (can’t remember the date but close to the time she was to be released) in the bathroom by one of the CNA’s who went to make her bed. She lost her balance tearing her rotator cuff, fracturing a vertebrae and bruising her ribs. Since then my mom has gone downhill and cannot get out of bed on her own, walk unassisted unless someone follows her with a wheelchair while she walks with a walker basically, cannot shower or take care of herself without help. She has lost her independence & we will not know how much more severe she is until she sees a so few more Drs. She had to go into a board and care facility and is very down and depressed about that. As in any facility there are nice people and not so nice people. Thanks again to Linda, Charlie, Lauren & Gina and the rest of the staff that truly cared. The ones that were nasty or inpatient, remember Karma is a bitch!
You can make your own decisions based on my review as well as others.

Do not put elderly in this place. It’s an insurance racket. If they are not busy they tell you «not to worry your insurance will cover you until…» Then they call a week later and say «we will no longer cover» so they can take higher paying insurance patients. I will be reporting them to the California Insurance Commissioner and the local authorities. Terrible

The Dr. that is supposed to be in charge, is not to be found. When they don’t get something done on time, they blame the patient. When confronted with an issue, they will act as if you are being combative, and just say, well if you don’t like it here, we will certainly help you find another place. That said, most of the contracted help are nice enough, and the food is better than expected.

My 84 year old mother went to Manorcare in palm Desert twice, and both times she received the best of care. She suffers from Alzheimer’s and was being treated after shoulder replacement surgery. The therapists were amazing, always patient and kind, but ready to get the job done. The nurses are angels, extremely caring and attentive. This was a scary time for my Dad and I, and we felt much better due to all their support. My mother could not even walk or use her arm when we arrived, and a few weeks later she was moving her arm and walking at a pretty quick pace! The staff catered to her every need and were wonderful to me and my dad as well. I highly recommend it!

read the health care repot… there were written up bigtime for lack of patient care… compare to others in area… same experience as sassy where they ignored life threating results… we were there in june 2013 and they were wriiten up month before for the very same thing in a nutshell they are really bad at waht they do.

this place was amazing. i got sent here to recover after a knee replacement. everyone there was pleasant, they answered my calls in a timely manner when i pushed the button, they have tons of things to do to keep your mind sharp and alert. only being in my 40’s i thought i was going to be bored, but not true. the nurses gave me showers daily. physical thyrapy was
almost wishing somthing would go wrong just so i could go back

Just had my mother inlaw in there after a hospital stay to recover from a hip replacement. The «indifference» and unrespectiful behavior of majority of the staff was terrible. There were 2 shining starts — Evelyn CNA and Linsey nsg supv. But, majority of the time when we called, we could not get an answer from anyone who new anything. Please, it may look like a ‘ok’ place from the outside… I would not recommend this nursing home.

This place is horrible. We put my mother here to convalesce after a hospital stay and we could not even get a doctor to look at her. She got progressively worse and my brother begged them to administer a blood test on her, and when they finally got the result, she was in kidney failure and died three days later. PLEASE do not put your loved ones in this hell hole. There is an older doctor there (the main doctor) who will eventually have his license taken away for malpractice if it hasn’t happened yet.

If you have another option for your loved one, pick it. The staff neglected the needs of my father-​in-​law to the point of loss of his dignity. We moved him out to another facility and he made immediate progress.