Lululemon Athletica

RUDE is the most accurate word I can come up with to describe every single employee in this store, INCLUDING the manager. (With the exception of one sales clerk.) This store has now become mostly men’s clothing — and when we did ask for their «sale rack» (they used to have one) — the manager boldly and obnoxiously interrupted and said they don’t have one… which was a lie. (The nice sales clerk then led us to the sale items.) And since we were there on Easter break, the store was also full of small children (under 8) — next thing there will be baby clothes they are pushing in the store. Basically, overall, this store used to be super nice as far as sales associates and customer service, but I will NEVER visit this location again… bye bye Lululemon… we went to Kate Spade across the street and dropped our cash there.

This place had the best swimsuits a few months ago — everyone is friendly and helpful !

I called this store looking for a particular top and Charlene B. quickly found the top and did a phone order. They are very professional and provide excellent customer service. I highly recommend this store.

TERRIBLE! The employees are annoying and arrogant, they don’t allow you to just shop in peace, and I have been ripped off at least twice, and that’s just when I noticed. By hundreds of dollars! Mis-​charging me for items, and when you go to return them, they aren’t even surprised! It’s like they expected to see you again. If you do shop here, mind the receipt they give you, you may have been charged for things you didn’t buy, or charged for the same item twice.

I love my local Lulu! The staff is helpful, attentive and polite. The variety of products and sizes is awesome and the alterations are quick and done well. They have better sale rack selections than most Lulu’s I have been to and it’s a decent size store!

Still my favorite lululemon. You create friendships when you spend time at this lululemon. The employees are friendly and helpful! They even invite you to join their sweat dates occasionally.
I check out any/​every lululemon I am remotely close to and I haven’t found any that compare to this store.

We love shopping at this store. Most of the workers are really nice, some can be a little rude. Overall the experience and merchandise is great.

I’ve been to this location a handful of times, and each time I have been greeted by not one, but ALL of the employees! Such a great atmosphere to shop in. No pressure, tons of help, and pleasurable employees who are willing to go above and beyond for a customer in need of advice, or just some basic one on one customer service. I will continue to go back, because of how wonderful, and attentive the employees are. Really great store!

I agree with most of these people… I walk inside there was four employees. None of which greeted me as I shopped, they were short in their conversation as I paid. Store was definitely full of hanging racks of clothes. Nice variety of items though. I’ve been to many Lulu stores and always treated well. Sad

This was my first time in Lululemon, and I had a great experience. The sales people were helpful and attentive. Nicole brought me different sizes and styles, and even offered free Hemming on some longer yoga pants. I would definitely come back here to shop.

The sales people are so annoying. It’s like I’m just trying to look without you bombarding me with questions and assuming I want stuff. Service is good but don’t be annoying

What a bad experience ! Rude, rude rude sales associates. very condescending.
Not great merchandise either ! I walked across the street to Lorna Jane and found many great items, with better designs and terrific quality !
Lululemon, you need to get it together and start treating people right.

It’s funny to me the reviews where women are so rude and negative, and think that using curse words makes the review hold more merit then anything but the rantings of a bitter and grumpy hag. Facts and examples are useful not useless foul language, these are probably also the ladies that constantly complain about being done wrong by men and how the world lacks quality. I was in Palm Desert finalizing a deal for work. I received a bonus from work and as the stars aligned and the clouds parted, there beneath a magical spotlight from the gods was a Lululemon Store. I really don’t understand why this place gets a bad rap… The moment I walked in I was immediately greeted and asked if I needed help. Everyone was smiling, very prompt, and helpful. Three crops and a new bag later I was a happy girl! There was an employee that was helping me, she got me all the sizes I needed and also made some great suggestions on what crops to buy for the type of workouts that I do… Will definitely be back!

Bunch of rude bitches here. I was trying to look for clothes and they just come in and start throwing more clothes in where I was looking. Not sociable, not friendly. I was gonna shop here but the customer service is garbage. Two stars for that. You’re welcome lulu.

I was at this location during Labor Day weekend and was rather disappointed with their very cold customer service since I’m used to a more welcoming environment at Lulu in LA locations.
I visited this location today again and was very pleased with every single associate I came in contact with. Thank you for the positive shopping experience and keep up the good work.

Went here over Thanksgiving. I had went to Palm Springs to visit my family and my cousin had just had a baby so we decided to go out because she wanted to buy some new workout outfits for when she started to hit the gym. Went into Lululemon, and after a few minutes there my cousin asked if she could try on a pair of specific pants — the customer service lady asked her what size and my cousin said «oh a large or extra large» — now my cousin is usually a small or medium but she had gained some weight while pregnant and since she had a C-​section she didn’t want anything super tight.
the STUPID customer service took off to go find her the right size, not a minute later we hear her say from the OTHER SIDE OF THE STORE «We don’t carry extra large, you know we don’t cater to that size and we’re out of it in large too» — her tone was just sarcastic all around. After that she didn’t even bother asking us if we wanted anything else. NOTHING.
my poor cousin walked out of the store feeling HUMILIATED that this dumb broad screamed that across the store and she just looked so defeated. I just felt pure rage. I SO WISH that I had said something to the lady but at that point I saw how upset my cousin was that I walked out with her.
To the customer service lady reading this, I hope you realize that you made a woman who had a baby just 4 weeks prior to walking into your store FEEL LIKE CRAP and you embarrassed her with your rude and unprofessional behavior.

This is a much larger store than my local version, and contains more examples from the full Luluemon line. Inventory was laid out nicely and was well organized. Staff are friendly, to the point of almost making this midwesterner a bit uncomfortable. When I picked up a backpack, a perky staffer regaled me with stories about how she used the same pack on a recent trip and it was FANTASTIC, etc. Lots more mens items here than usual as well. Prices are absurdly high, as is typical for this brand.

The employees here were very rude to me. I love lulu and only shop online because there is not one near my home. This was my first time in the actual store and the employee made me feel as if I was not the right «type» of person to shop here. :(I left the store in tears. Everyone should feel welcome not matter what shape or size. i guess I’ll stick to shopping online from now on.

This Lulu store is better than others. They seems to always have a great selection and a few pieces that my local store doesn’t. Helpful staff! I do have one complaint… the lighting in the dressing room is no bueno! I know what my bod looks like and that lighting did me no favors.

This layout and floor plan is by far the coolest lulu I have ever been to. Really nice retail displays, and store.
Inventory was brand spanking new and not picked over or shoved together in small spaces.
Staff was like every lululemon cult like and oddly cheery, but not snotty like all the OC locations Ive been to. (Im not hating love the lulu culture, its just funny)
Sale rack was well stocked and priced. Men’s section was the best I have seen as well.
Great location