iCore Repair Plus

DONT COME TO THIS PLACE!!!
I came in to get my iPhone 6 fixed because I cracked the screen, it cost me $ 135 after I got it fixed it worked fine for a couple of weeks then my speaker stopped working and my Siri could not detect my voice. Then my screen started to pop out the side of the phone, I called Courtney and she said that it is because iPhone 6’s metal casing wear and the screen starts to pop out, so I called apple and asked if that was true and they said that they haven’t had any complaints with that happing. Obviously the screen they put on they didn’t glue and put it on right. So I ignored it for a while, after that my screen completely came out on the top and half of my screen went white with lines. So I called Courtney and she said bring it in and she will fix it. So I brought it in. And of course they were closed at 6:00 due to a emergency so I called and asked when she would be back in the store? She said around 6:30 and she would give me a call when she gets back. I waited about a hour then at 6:30 no call so I drove over to the store and they were in. They never called to say they were back. So they fixed my phone and it was fine, but when I got home I noticed my front camera and ear speaker didn’t work anymore, but they worked before I brought it back in to these people, I called her and told her and she said bring it in the next day. I brought it in and a girl name Haley was working and she was working on my phone for about 30 minutes, I waited when she came out she told me she said I had a bad camera and speaker I was pissed I told her they worked before I brought it in to this place I told her to get her manager on the phone, Courtney got on the phone and she was extremely rude and told me they were not Magicians to fix my phone and they don’t know what’s wrong with it. Courtney is just extremely rude and wouldn’t let me get a word into her she argued about it. So I left and said I’m not coming back. PLEASE DO NOT WAIST YOUR TIME COMING HERE! They don’t concentrate on fixing phones they in the back messing around and talking. And you get parts that weren’t even broken on your phone now they are broken! I’m super pissed at this place and will never be coming back. I now might have to buy a new phone because this place messed it up! I wish I can give this place 0 stars!!! Do not waist your money or time on this place!!!

I hate leaving poor reviews but my experience at this place was not very pleasant. I came here to replace my screen for my iPhone 5s and was told it would take no more than 25 minutes. I waited almost an hour and the young girl fixing my phone appeared extremely confused and clueless. I went to use my front camera hours after the repair and it looked like everything was tilting to the right side, my screen is completely un even and my home button on my phone feels like it is pushed in a lot. While paying for the work I was asked if I wanted my receipt, I told her I did and she then told me that I would have to re swipe my card and start the paying process over and almost made me feel bad for asking. I would probably not refer anyone to go here, for the price of $ 120 I was super unsatisfied and will be paying back a visit tomorrow to get my money refunded and a perfectly aligned screen.

I came here to repair my iphone, which appeared to have a broken charging port.
The ladies at icore repair were friendly and professional, and agreed to fix it for a very reasonable price. After looking at the phone, they noticed that it just needed a good cleaning, and did not need extensive repairs as I had first thought. They did this free of charge.
I had my phone back and working in about 5 mins. They even sat down and chatted with us for a bit. I was surprised how honest and nice they were, and will definitely come back next time I need something fixed.
Highly recommended.

Yep, with the hot weather and having my phone outside, I came inside and 2 seconds later my phone went flat down on the cold tile and shattered. I found icore and drove out there and in 15 minutes fabulous Courtney fixed it for $ 89. She fixed it beautifully and I’m very appreciative of her and her warm customer service. Everyone else was too expensive! She was a sweetheart! I’ll go there from now on and will continue to refer people to her! What a great place! Thanks Courtney!

Fast, reliable, and courteous love love coming here. And the discounts when you bring business superb

Horrible Customer Service.
Always low on merchandise and phone parts. They finally fixed my phone after 2 weeks of waiting and having a defected iphone screen they installed. They carry very low quality Iphone screens & Instead of having professional customer service skills. They call me ridiculous and start arguing with me because I told them it was unacceptable that I had to wait so long for them to fix it. They told me to never go again. Horrible place.

So I broke my iPhone screen today. And I have never broken it before. So I was pretty sad. I called this place right when it opened to ask if they had the part I needed… I’m in town visiting family and didn’t want to waste time coming here if they didn’t have what I needed… Well they told me to come on down and they would help me out! An hour later I walked in and there will three people in the lobby. My boyfriend and I waited about ten minutes before we were even greeted. Then she told me they sold out. Understandably I was upset. I called… And then waited ten minutes until I was even greeted. Don’t bother calling this place before you go. Just hope they have the part. What a waste of time.

they go above and beyond to help. They fixed my iPad screen which had cracked when I dropped it and because I wasn’t feeling well delivered it to my house. That’s what I call service above and beyond. Thank you guys so much.

PLEASE– DO NOT WASTE YOUR TIME!!!
I visited this store during posted hours and they were not there. There was a sign on the door stating that for the month of April they had different hours and would arrive at 12pm, instead of 9am. They should have updated hours on their outgoing voicemail, and update on Unilocal/​website, but that isn’t even the worst of it.
I came back at 12, and stood outside for 30 minutes with two other customers. No one showed. The neighboring tattoo shop owner was outside and told us that the owners of iCore come and go as they please and rarely show up on time, as they live far from the store. She told us they do a decent job once they show up, but given the infrequency, she sees many frustrated customers,
I decided to go and come back, in hopes that this would give them more time to show up. I came back after an hour, and still I waited but no one came.
I called later that evening during «business hours» and no one answered. I called again the following day, no answer.
How can you expect to operate a business this way? This was a complete waste of my time– the better half of a day. I know I am not the first customer who has had their time wasted.
If you can find somewhere else to go for iphone repair, I strongly recommend that you go there instead!
****RESPONSE to reply from business:
I appreciate your response. Unfortunately, I was there on Saturday, not Sunday, which I would have understood as it was a holiday. There was zero signage indicating that you would not be there. As I said, there were three customers waiting. There was no sign other than April hours.
The neighboring business did say this is common practice for you to show up either late or not at all, so I don’t know where that could be coming from.
I am no longer in town, so I cannot come down again. And, while I appreciate the offer, I wouldn’t want to waste any more of my time.
Again, I do appreciate the response and I know you are a small business. I just think you need to be more reliable and show up on time during posted hours. There was no sign stating that you would not be there and no voicemail indicating that you would be gone Saturday-​Monday.

Bad. Really bad. I called yesturday and they told me to come in early to fix my iphone and now that im here at 10:00am the store is not open when the store hours are 10:00am to 7:00pm and now we have been waiting for 1 hour and 30 min. The tattoo shop even told us that they are never open on time ever since they been.

Walked around for a good 3 months with a broken iPhone 5c screen and tape over the home button so it would work. Got fed up with cutting myself and went in to see these lovely ladies, who saved the screen for me, installed it in less than 30 minutes, but also gave me a purple and black home button! Friendly knowledgeable and personable; I will definitely refer anyone I know to these two

Thanks Unilocal for helping me find this amazing duo. I was so happy to find a place to have the cracked glass on my ipads replaced. I took 2 of my children’s iPads and they not only replaced the glass they customized them with cool colors at no extra charge! I am a teacher and own over 20 iPads. I took three more iPads yesterday and two iPhone 3’s. I highly recommend these two wonderful ladies to anyone in need of apple repairs.

Called iCore in Palm Desert to confirm when they would be open on 1÷21÷2015. Was told 10am but sometimes they run 15 – 20 min. late. So we arrived at 10:30 am, no one there. At 10:55 we called the same number and were told they had run down the street and would be there in a half hour. Needless to say we took our business elsewhere. Save yourself the time and aggravation, use Bumblebee in the Westfield mall.

I’m a return customer. Fixed a bulging battery on my iPhone 5. They are now located in Palm Desert. Just a few stores east of New York Bagel. Two stores east of Jackson-​Hewitt. They have great prices, great service and are very cordial. If I’m fumble fingered and mess up my phone again they will be the first place I go.

Well. Got my screen fixed about a month ago cost 100 dollars a pretty good deal but my screen cracked again due to the weather I don’t see how that doesn’t fall under warranty we certainly don’t live in extreme hot or cold weather. Good for the fist week or soo also they but my screen on crooked but a good company just need to work on what falls under warranty!!!

Even though this location may be off the beaten path, it’s well worth it. Great customer service, explanations for any and all questions, reasonable pricing (cheaper than the other place that may or may not be located in the mall), and lightning fast results.
I had my iPhone 5 cracked screen replaced and I couldn’t be happier. All that with a smile and nicely scented candle. Thanks iCore!

These Gal’s Rock! They are knowledgeable, professional, and just good people.
I chose to bypass any groupon/​coupon for fast cheap repairs because I was concern of quality and service. Read Unilocal and trusted the reviews.
Katy & Courtney were everything you could hope for from a business. Honest, quick turn around, great prices (lowest prices I have paid). So far they have repaired my iPad and iPhone and I have recommended them to everyone I see that has a cracked screen or require any cases or service. Great things come in small packages so don’t be detoured by the size of their shop.

I strongly strongly recommend! I got my rear camera on my iPhone 5 fixed here and it was done in 15 minutes! On top of that she did it up front so I can watch how she does it! Amazing prices, great customer service, all around just amazing! Much better than any place I have been to for any repairs on an iPhone, iPod, or iPad.

Shattered my front glass this morning. Took my phone here and they fixed it in an hour! Not only did they fix it, but I was able to customize my iPhone 4S! The girls are awesome and helpful. They won’t disappoint you!

Randomly googled to find a phone repair place in the desert, and they are few and far between. This place had the cheapest estimate, so I decided to take the gamble. iCore Repair is great! It took just about an hour, but my phone screen is as good as new, and for under $ 100!