Fast Fix Jewelry and Watch Repairs

I took a Sundance beaded necklace to this place to have them repair a small strand. They said it would take a week. I waited two weeks and it still wasn’t done. When it finally was done, I noted they didn’t fix it properly. They also tried to charge me more than the quoted price. They did ultimately fix it but the experience was slow and frustrating. Paying took a really long time (even though I paid cash) because of their cash register computer system and the long line of people waiting to check out. I wasn’t very impressed but might give them another try…

I have been a customer here for 6 years and have always been a happy customer until now. I had a pair of earrings made a little over a week ago and was very happy. I referred this place to someone who loved the earrings. She came in tonite and was told they didn’t do these earrings and after her asking to speak to someone else was told they would for 10 dollars more for the same pair of earrings. She was rudely spoken too and I’m so embarrassed to have recommended her coming here and being treated so badly. Fast fix has lost a good customer and I will spread the word. My friend went to another store and her earrings were made and was only charged 10 dollars

This place seriously cannot be beat I’ve been coming to them for almost 6 years and they have never disappointed me. Nelly and Roberto are phenomenal go see them today for all your watch and jewelry repair needs and they have great stuff to buy as well!

Beautiful work! Needed my wedding ring prongs repaired as one was snagging my clothes. He said 2 were bad actually. Gave us a very fair estimate for all four. Suggested to have it dipped in Rhodium (?) To seal white gold. It was ready in 1 ½ hrs. It is so beautiful! Looks Like the day my husband gave it to me. The customer service was wonderful as well. We will definetly come back.

This is the second time I’ve been there. Both times were to get rings sized. I couldn’t be happier with the customer service and the sizing of all three rings. Fast and friendly!

Worst customer service I’ve ever experienced!!! I went in to get a battery replaced in a watch; battery was WAY overpriced, and the man wouldn’t even change the battery for me. When I asked him to change the battery he sarcastically stated that I only asked for the battery, not to change it, so he would not help me. I thought he was joking at first, but then he handed me my receipt and walked away. How do these people stay in business with this type of treatment!

Really, the original repair of the broken arm/​template was done at such an obtuse angle by your inept jewelry that it was a set up for for the other arm break, too. Moral of this situation: always get a second opinion before rushing into something that just doesn’t seem right. SIDE NOTE*
I went back to the ‘Big box’ optical dispensary who suggested your service and showed them your handy work. Of course, they apologized for the referral. I went to another jeweler which is in the same shopping center as the ‘Big box’ store and they said your work was totally the wrong thing to do and now my $ 600 prescription glasses are useless.

Went in to get battery with 3 year warranty replaced got told it was fine they gave my watch back with broken hands told me I had turned it in broken when it was fine and wanted to charge me 50 dollars to look at it. I had to leave with a broken watch because what they were saying was outrageous.
I wouldn’t recommend this place to my worst enemy. It’s absolutely terrible and you get mistreated.

I came in to get battery for my watches. And a repair for my silver Bulova watch. He told me my watch couldn’t be fixed for less than 100. oo dollars.
Well, stopped by Pierre in Palm Desert, changed the battery. .works fine.
That’s bad business for sure as I see by other clients

Wrong store. It’s the expert repairs.

This place is Great. Had a chain repaired and watch battery replaced all whiled i shoped. They only use Energizer Batteries and I got a Five year warrenty. Now im set for the next five years Free batteries. Thanks Fast fix

I went to Fast Fix to get batteries for a couple of watches. Just happened to show a ring to Roberto that 4 other very famous jewelers had told me can’t be fixed. Roberto fixed my broken ring in an hour.
Since then I have taken other various rings, necklaces, and bracelets (including costume jewelry) to Fast Fix and Roberto has fixed them and returned them to me promptly.
I think they are the best and Roberto is amazing. Thank you.

2÷2÷15 My Watch stopped and indicated it needed a Battery replacement.
Fast Fix tested my watch for a $ 89 battery replacement, and came back with a quote of over $ 400 watch service recomendation.
I went down the concourse to Expert and got a Battery replacement for $ 45 and all is well with my watch. The service was not necessary! and the complete service at Expert is $ 185.
I’m taking two more watches to Expert for service and batteries today.

I have been going to this location for several years each time one of my watches needs a battery and have occasionally made other purchases while there. It is convenient and quick. This past Friday evening, my wife and I took in a watch and decided to also have them solder her wedding and engagement rings together. On impulse I decided to also purchase two of the watches they had on display. When I went to pick up the watches, I tried to pay by debit card and the transaction wouldn’t go through. The clerk told me it was my card and so I gave her a credit card and was again told the transaction wouldn’t go through. To make a long-​story short, after the clerk spoke with her boss on the phone, my wife had to take off her wedding ring (wiht a lot of difficulty) and we had to let them keep everything overnight even though they had finally figured out it wasn’t my cards that weren’t working but their System. I can understand keeping the watches but it was humiliating and disappointing for them to demand to keep her $ 2,000+ wedding ring over a $ 70 fee; not to mention having to go back the next day. I own my own business and it seems inexcusable to me to treat a loyal customer like this because my credit card system is down.

12−2−14 Just got this email regarding my review from «Mikhail Z: Business Owner» —
Fake customer. No such an incedant. a competition trying to promote their dead business by knocking other business using fake Unilocal review.“
Let me tell you, MY review is NOT fake, I have no loyalty or personal affiliation to any other jewelry business & only speak the absolute truth about my experience with your business and any other I review about.
Thought this private email to me over a YEAR later regarding my bad experience is soooo tacky & confirms that I will never come here again for any reason.

I came into Fast Fix a couple weeks ago to get my Mom’s memorial bracelet fixed, the guy said $ 60. I didn’t have the money then, so I saved up and two weeks later I go back in and they want to charge me $ 80 now, the lady asked me, «who have gave you the previous quote,» I said, «You!» So now I have to save more to get $ 80 but I’m sure I will go back and have to pay even more. A TOTAL RIPOFF!

DO NOT USE THIS STORE FOR ANYTHING!!!
These people are crooks. I took an expensive watch in to get an estimate for repairs. I needed a scratched crystal replaced, some numbers on the bezel painted and the timing function was not working. They quoted me $ 350 to fix the timing mechanism and $ 115 to replace the crystal and paint the numbers. I gave the OK for the $ 115 quote and said I did not need the timer function fixed at this time. I picked up the watch and it no longer keeps time. They have refused to at least get the watch back into the condition it was in when I gave it to them unless I pay the $ 350. He claims it was not keeping time when I brought it in. I will be suing them.
I have since learned from one of the kiosks hey broke someone else’s expensive watch and are being sued by him too.

WHAT A RIP-​OFF!
They need to close their doors!
I brought a watch in to have the battery changed. Are you sitting down.. .. $ 39.95! That’s right $ 39.95!!! Oh, but it included a five (5) year warranty! For real! I can purchase a watch battery at CVS. Half that price, I would have paid, but not $ 39.95.
I will never go back there again, and I plan to tell all my friends and family.

Outrageous Mall prices… just to replace a Quartz watch battery! They wanted $ 32.50 for a $ 9.95 Lithium Battery. I know rent is high at this mall… but please resist the urge. Step outside the mall and go to Walgreens. I paid $ 5.95 for mine, there.

Took a watch here to be repaired. After a couple hours went back to check on it and the jeweler told me he was unable to fix the loose arm inside the watch. A jewel on the face of the watch had come loose during the jewelers attempt to «fix» the watch, when I asked him about it he said he could glue it back on but it’d most likely fall off again. He proceeded to tell me that it would probably be better to just throw the watch away or donate it to a homeless shelter! I couldn’t believe how rude he was!
I took the watch to Jewel Master in La Quinta and he was able to fix the arm on the watch in 10 minutes as well as glue to the jewel back on for $ 18. I’ll be taking all my jewelry business to Jewel Master going forward.