Cold Stone Creamery

Never again. I preordered a cake from this Cold Stone location last week for a surprise birthday, but had the worst communication with the staff in terms of contacting them about the pick up of the cake. I called several times, the first time someone picked up and said «Cold Stone, how may I help you» and I told them about the cake I preorder and they put me on hold and never came back, second time they answered then hung up right after I asked about the cake I wanted to pick up, then they stopped picking up the phone and would intermittently pick up to hang up again.
FYI, this location closes at 8pm and not 9pm. They’re also located in the mall. I would suggest the other Cold Stone location which has 4 stars in Palm Desert and closes later.
Thanks for ruining a birthday surprise.

I purchased the Unilocal deal and when I used it, the cashier was trying to tell me that I had to print it out to use it. I showed it to him twice and told him no I don’t actually until he redeemed it. I tried the brownie sundae here and it was ok.

I really enjoy Cold Stone ice cream. My «usual» is the Coffee Lover’s Favorite. I was really looking forward to enjoying some good stuff with my Unilocal deal. However, I didn’t walk away with my ice cream on a good note.
Cold Stone is on the second floor and connected to Wetzel’s Pretzels. The girl with the long hair greeted us and was very patient with us, since we took a while trying to decide what to share amongst our party of 4. When a customer showed up behind us, she was still patient and waited for us to order. On Mondays, sundaes are $ 1, so we decided with the churro sundae. She informed us that sundaes take a little longer to make — I’m thinking it was the churro that needed to be toasted. When we finished ordering and she gave us our signature ice cream (mint mint chocoloate chocolate chip), she had some trouble with putting in the Unilocal code.
What I really didn’t like was the manager’s attitude. She asked for his help, since she had another customer waiting in line. He lost his temper and roughly showed her how to process the Unilocal deal — this was all in the face of his customers. I was standing less than 2 feet away. Furthermore, when I wanted stamps on my stamp card, he disrespectfully asked me «what did you get». Then a second later, before I could respond, he asked the girl «what did they get» without turning to look at her. He was very impatient, rude, and careless. He made me lose my appetite for some good ice cream.
I felt so sorry for that girl having to deal with him, and I never want to come back to support this guy’s business.

The fruit was old and the staff was less than intelligent. Not particularly impressive.

Decent ice cream. Nice variety of toppings to mix in. Friendly staff.