Between the Sheets

All the benefits of the Internet. I asked by email how to clean my goose down comforter and received a quick response from Teresa. I think this is very exceptional. How do I give this company 10 stars?

Today while shopping on El Paseo, I accidentally bumped and broke a martini glass which was precariously positioned near the edge of a counter. The salesman rolled his eyes and went for the broom. When he returned, I apologized, but he did not even look up. My girlfriend meanwhile was preparing to purchase three expensive tablecloths commented about how rude he was when she asked him about the size of them. Anyway, a minute later he returned with a bill for the broken martini glass. I paid him but I will never return!!! And neither will either of my friends, neighbors, family. because this is one tacky establishment. And my friend will look for tablecloths elsewhere.

This store reminds me of a store in Palm Beach called Pioneer Linens. Same level of quality towels, sheets, bathrobes etc. However, this store (chain), also has other items like bathroom soap/​kleenex/​dispenser sets. Lighting and other home accents.
Fell in LOVE with this store as soon as I walked in.
When I walked in, along with many others, the staff was all huddled in the middle of the store behind and around the cash register. As soon as the swarm of people came in they started moving around the store, pretending to straighten pillows on beds and so on while keeping an eagle eye on every person in the store.
I really can understand how frustrating it can be to have a store like this where every customer is just compelled, can’t help themselves… touching every object, item, cashmere, furry item and towel. Just think about the dirt that can accumulate on these expensive items as they absorb the sweat and bacteria from other peoples hands. This business is tough. People want to know and FEEL the quality of these products. If they can’t, they don’t buy. There are no «DO NOT TOUCH» signs in the store. I was in HEAVEN as I took some things off of the shelves in order to absorb the luxuriousness of each and every item.
$ 3,000 sheet sets are quite the luxury. $ 65 per bath towel is also a luxury but worth the money.
Do your homework before you walk into a store like this. High thread count means nothing.
Here is another article worth reading
HOW TO WASH THESE SHEETS.
I completely disagree with washing your own linens. As crazy as this sounds and it’s against ALL the advice you will find on the internet, I DRY CLEAN my expensive sheets and towels. They come out cleaned, pressed and folded nicely and wrinkle free over hangers from the cleaners. Choose your cleaners wisely. 95% of dry cleaners out there have NEVER seen sheets/​towels of this quality before so they will for certain (!) destroy what you have just invested in.
Do your research on each brand in this store BEFORE buying.
The staff is snobby for a reason. LOL!

This has been a awful experience. I went to between the sheets to buy some new sheets for my second home in la Quinta. We live in la Jolla full time. I explained to the sales associate that i wanted sheets that could just be washed and not pressed. He then suggested I buy the linen wash specially made for fine linens. We went over all the details on caring for the sheets. My husband and I buy legna normally or duxiana sheets. So we are aware of how to care for the sheets. But still wanted to be positively sure on caring for these new sheets that cost 3,000 dollars. Again I made it clear I did not want to have to press them and was assured I would not have to. We went ahead and bought the sheets and the linen wash and took them home. We slept on them and then left home to la jolla. We came back to the desert this past week and washed the sheets and they came out totally rough and had no sheen whatsoever. They are awful. I was completely shocked at how they came out. I then took them in the store right away on the 19^th of March and spoke with the mgr Teresa who started by asking what product I used to wash them with and I said the product you told me to buy. And then she said you need to press them. And then insulted me by asking me if I had written the bad reviews on Unilocal,because I said I had looked it up to see if anyone else had the same issue and they did. Well Teresa I am writing one now. She proceeded to take my sheets and say she will send them to corporate and would get back to me on Friday the 21^st of March. I never heard from her. I then wrote her a email and never heard from her again. They now have my sheets and duvet and I’m out 3,000. I would never buy from them again.

AWFUL SHEETS and SERVICE!!! For the lady that was working there today that insulted my wife when she asked if we posted on some bad comment on Unilocal!
THIS IS OUR POST!
You just have many people that have issues with your sheets!

You can’t get much better than this when it comes to home linens. The staff is usually quite helpful. Nice quality linens that are price appropriately. If you shop at Walmart for linens, this is not the place for you. If you want to spoil yourself or others, you will love what they offer.

The Love Affair is Over
I’ve been a lover of this store for many years.
It started when my last husband came home with new European sheets from the Between the Sheets store in Newport Beach Fashion Island (they are no longer at that location). I threw a fit over the $ 3k he spent, but fell in love with the quality and feel and have been a convert to fine linens now, since 1996. I’ve shopped at various Between the Sheets locations and have always been happy with the sheets/​pillows/​towels/​gifts/​etc. that I’ve purchased over the years.
A year or so ago, while browsing the San Diego Store (we were briefly in the country) we purchased a set of sheets that were on sale. Unfortunately the bottom/​fitted sheet disintegrated rather quickly. Having moved since to the Palm Springs/​Desert area, We visited the Palm Desert store to return the sheet. It took a couple of phone calls, but the sheet was replaced and all was well.
However, in September the sheet disintegrated again. My husband and I dutifully wrapped up the defective sheet and dropped it off at the store to be replaced again. While we were there, we bought two more pillows and various gifts, etc to the tune of about $ 800-​ish. We were told that the manager would get back to us about our sheet the following week.
— We left out first message/​request for a call back that week.
— Went back to the store to pick up another pillow they following week and asked for an update — were told that the manager would call us back the next day.
— left another message for the manager (is this person ever actually in the store?)
— Called and left a message for an update approximately 2 weeks later– no response.
— FINALLY, two months later, we called and had to pitch a fit asking for an update on the sheet.
Two days later someone called us back (not the manager) and said that the company no longer sells those sheets. Too many came back and that there was nothing they could do. Too bad for us. No store credit, no thank you for your business. Just too bad for us, their customer.
We were made to feel like somehow we were wrong to think that the store would replace the sheet that they ALREADY admitted was defective.
Does anyone know who their competitor is so that we can shop there from now on?

Do not buy in this store! If you need to return an item all you get is store credit, and even then the manger or sales person will make you feel bad. I will never ever step in this store again. If I need towels, sheets or any accessories I will go to Bloomingdales or Macys. Stores like these will be out of business before too long.