Eyeglass World

Had an appointment at 1 pm on a Monday for contact lenses. Dr Anthony took really good care of me and gave me very good recommendations on which way to go with contacts. I was out of there at 1:30pm! They told me that they had to order my contact lenses and that they would arrive around May 3^rd. Did not bother me at all since they gave me a trial pair to wear. Two days after my appointment they called me to let me know that my contact lenses had arrived! So happy with the service I got from everybody in there that I am going back today for my daughter’s eye glass exam

This isn’t regarding an exam or prescription glass but more about service.
I brought in my sunglasses (I didn’t even buy them here) because I lost a screw to the arm and they weren’t a standard size screw, Lachresha took the time to get the right size screw, repaired and cleaned my sunglasses on the spot. All at NO charge!

I ordered two pair of glasses for my son last week on Monday. 1 pair was available for pick up on the same day and they told me they would call me when the second pair came in later in the week. Today is Tuesday and still no call so I went back into the store. When I walked in a gentleman with a white coat on was sitting at the back right of the store. He just stared at me. No greeting at all. I said hello and he just looked back down at whatever he was doing. Then I heard a woman say, «What can we do for you?» at the back counter because apparently waling to the front of the store to greet me was too much work. I inquired about the glasses I ordered last week and they were there. No one called me to let me know they were in so who knows how long they were there. Pretty lousy customer service for a $ 200 bill. I’d rather pay even more money for better service than come back to this place.

Booked appt on Friday for a Sat appt. they took my insurance info on the phone. When I arrived on Sat they said they had to verify insurance and after waiting 30 mins they said the insurance office was closed and I would need to re schedule. I asked why they didn’t verify on Ftiday when they took my info, and she said «we got busy». Horrible customer service.

First time visit. Made an appointment at 2:45pm for an eye exam for contacts since my old prescription has expired with Dr. Anthony Lorelli. He literally had me in and out here in a matter of half an hour! Eye exam done, contacts in, prescription in hand, balance paid!
Nicest optometrist I’ve met, never rushed me, took his time. Unlike those at LenCrafters at the Gardens Mall outside Nordstrom who charge ridiculously just for the exam where they rush you out and feel unwelcomed.
I didn’t give full stars because the girl at the front desk wasn’t exactly welcoming. She almost seemed highly annoyed when I ask if I was pretty much done after I paid.

Service was quick and professional but also personable. Lacresha helped me throughout my visit, he was very helpful and knowledgeable. Everyone was exceptionally friendly but not overbearing. Prices are cheaper than most, but i have yet to determine quality of products. i’m waiting for my contacts/​glasses shipment to come in but from what i tried on in the store they seem durable and have high quality products available. Overall i am very pleased with my visit and will continue to return. Customer for Life!

Saturday, March 15^th was the last day to have anything medically done to you, for which you could submit your receipt to your Flexible Spending Account’s administrator. Of course, I came to realize this on Friday night, March 14^th. A few moments earlier, I had another moment of clarity — in the prior year, my family and I had been particularly healthy, and not used ANY of the $ 500 in my FSA that I had deducted from my paycheck in $ 19.23 increments every two weeks. If I didn’t have a receipt dated ³⁄₁₅ or before, to submit before 3/​31, my $ 500 would disappear. It had been about 2 years since I had last put new lenses in my 6 year old frames, so I was due for an eyewear makeover, anyway. And outside of purposely eating some bad shellfish so I could spend my Saturday in the emergency room, new glasses was about the only way I was going to «use or lose» the money in my account, if I could get an appointment with the optometrist. I drive by the Eyeglass World location on Northlake Boulevard twice daily — knowing that the guy I’ve been using for the last 10 years is not open on weekends — so I checked their web-​site for hours and a quick look around for styles and any specials.
The next day, I arrived a few minutes after they opened, and was actually there before the optometrist did, but his appointment setter said he would be available once he arrived. I filled out the requisite paperwork, and just started checking out some frames with the salesman Rob, when Dr. Lorelli showed up. A few letters, a few drops, a few puffs of air, the usual «this one, or this one?», and I had my prescription. They took my insurance, too, so my co-​pay was only $ 10 for the exam. While I finished up with the Doctor, Rob had taken the liberty of pulling every frame that would fit my enormous melon of a head — he, too, is plagued by this cranial elephantism — which is to say, he pulled about 12 frames for me to try on. My favorite was a Ray-​Ban tortoise shell Wayfarer-​style, priced at $ 199 for just the frames, and I knew from experience that the complexity of my prescription would add about another $ 200 to that price, and preclude me from getting them made up for me on that same day. The promo they had signage for all over the showroom — and their web-​site — called out «two pairs for $ 78». Again, experience has taught me that this promo wasn’t something I’d be able to participate in, because of the frame styles my «fivehead» requires, as well as the thickness of my prescription. But Rob informed me that for «everyone else», they offer a «buy one, get one free» promo, and if I didn’t want to get the same lenses in a second pair of frames, I could also have the lenses tinted and polarized, and put into a pair of sunglasses to use when I drive or play outdoors. I haven’t had a pair of prescription sunglasses for nearly 20 years, because all of the lenses I’ve gotten for those 20 years were «Transitions», the ones that get darker automatically in the sunlight. The downside to Transitions lenses is that the UV light that activates the tint doesn’t get through the glass in your car’s windows, so when you drive on a bright day, or into the sunset, you are squinting for the whole ride. Why not, I figure — I mean, the money was spent anyway, right? I might as well get something for it, instead of just throwing it away.
I found dark pair of Ray-​Ban wrap-​arounds that fit perfectly, whose frames were priced below the tortoise shells I had already chosen. We did the invoicing for my regular vision insurance plan, and with the out-​of-​pocket covered by my FSA account, the two pairs wouldn’t cost me anything (that it didn’t already cost me, mind you — remember, I already paid in $ 500). The whole process from entrance to exit took about an hour, and on the following Friday, Rob called me to let me know that both pairs were in, and I could come by to pick them up whenever, which ended up being later that evening. After a few adjustments to tighten the temples, I was out the door, and the next day, I got my FSA reimbursement check in the mail. Was really an easy process, and a situation that really could have had me kicking myself over lost money, turned out quite good. And stylish, I might add.

OK, I don’t live in Palm Beach Gardens, or even in Florida, but I was in the area on vacation in October. Stupidly, I left my eyeglasses at one of the many McDonalds along I95, and was stuck wearing my prescription sunglasses. I did a search for «quick» eyeglass stores, and came up with Eyeglass World.
From the appearance and organization of the store, to the fast and courteous service, I was impressed. I happened upon a buy-​one, get one free sale, and picked from some inexpensive frames, which were very nice. Oh, staff assisted me in getting my prescription sent electronically from Virginia, so it was already on my tablet when I arrived.
They claimed the glasses would be ready in 2 hours, but I went back the next day. Again, just great service, treating me like a prized customer, and the glasses fit the first time. Two-​for-​one, great, prompt service, low prices? Who could ask for anything more?