Bergen Eye Care

This place has been around forever. They get the job done.

I went there to get my contacts and glasses.
Dr.Moon is very kind however, those receptionists are very RUDE!!!
they never give you enough informations. when I asked about insurance she said «it is your responsibility to show us your insurance we don’t ask for it» with biggest attitude. Also they stare at me when they talk.
I regret so much that I accidently went to that place (since there are so many eye cares in Palisades)
I’m still wating for my contact lenses but after that I’ never going back there!!!

The doctor is sweet but can’t say that for all the receptionists. extremely rude and won’t explain things in great detail when asked. And have very poor knowledge with insurances. Not coming here again.

I’m terribly astounded and offended by Dr. Moon and her assistant.
I’ve been their customer for over a decade and never had a problem UNTIL I started to purchase contacts from a third party (I’m an unemployed student). I called them to inform them that I will be making a purchase and they were very disgruntled, to say the least. They aruged with me about my prescription and said that they will send my prescription to the online company. Guess what? They failed to send my prescription to them so I was unable to get my contacts from that provider.
They’re out for your money and don’t care about you. Don’t support unethical people like them.

The doctor is great! However, the receptionist is rude sometimes which makes me scared to talk to her. Sometimes she is nice… but sometimes she has an attitude.

I’ve been coming here for as long as I can remember. they don’t use cutting edge technology or use electronic charting. it’s pretty old school style. I can’t say much has changed since I started coming here but dr. moon gets the job done so I can’t complain! I paid $ 80 (without insurance) to get a check up and prescriptions for glasses and contacts. I must add that the prices keep going up, along with everything else in this world.
I do appreciate that they took me as a walk-​in right away. was in and out in less than 20 mins. thanks Bergen eye care!

Dr. Moon was great. I have had minor issues with my eyes for years and she was able to narrow it down, pinpoint the problem, explain it to me clearly, answer all my questions and figured out my prescription for glasses were too high. And she is professional, courteous and in general seems like a kind person.
The secretary on the other hand. Who the heck hired her in the first place? Rude, incompetent, impatient, and unprofessional. The doc followed me out to help me look at frames and the secretary got irritated that the DOCTOR was taking up space in the reception desk area and snatched the papers w/​my info on it out of her hand and snapped at her saying she’ll take care of it. OMG… i had no words. none. just… omg…and you would think she’d die a slow and painful death if she dared crack a smile once in a while *gasp*
i hope she reads this… if she does: listen honey, you hate your job — we get it. but suck it up, get your act together and get over it. we’ve all had jobs we hate.

My experience with Dr. Moon is very positive.
1. The staff is not experienced with insurance means they don’t have too many customers with insurance.
2. She spent more time than any optometrist I had before. And she used the least time to find me the correct prescription. Experience and knowledge is the only explanation.
3. I’m considering getting eyeglasses elsewhere because they don’t have the eye wear that’s «insurance friendly». Otherwise, she has a wide selection of frames that fit well with my fat face.
So, Dr. Moon, please keep up the good work. Thank you.

If I could give a 0 Star or Negative stars I would because thats what this place deserves. DO NOT EVEN CONSIDER THIS PLACE. by far this is the WORST place in all eye care history!!! The doctor saw my eye for 15 seconds and said its an infection. Well I didnt like the fact that she wasnt very thorough about it. She didnt ask me anything about it or tell me what to do next or give me guidance of how to prevent it so I went to get a second option and in fact it was a scratched cornia and for the first time I found out I have astigmatism on my left eye. This doctor is so vague at looking at your eye. Its like she doesnt care and all she wants is patients and to bill the insurance companies as much as she can.
The receptionist is the rudest person I’ve ever met in my life. She doesnt say hi, bye, thank you or sorry. She had the biggest attitude when I first came in and she took my insurance card to copy and never gave it back to me. Then when I called to ask if its there, she said yes, come pick it up tomorrow… well i need my insurance to get my prescription and then she said ok come now then. The business was not closing for another 2 hours. When I came to get it, she didnt say anything and just gave it to me. No Sorry no nothing. Very unprofessional and worst customer service.
The most important of all, the doctor here SUCKS! WORST PLACE EVER!!!

My wife and I had gotten regular and contacts exam here two years ago. The prescribed toric contacts were a bit uncomfortable, but I figured I just needed to get accustomed. I could see ok, but felt like I couldn’t focus well. 2 years since, that hadn’t changed.
I went to a different optometrist near my work in Manhattan a few days ago, and this optometrist emphatically informed me that my previous prescription was way too strong for ²⁰⁄₂₀ vision. The new prescription sample contacts he gave me was like now wearing clean glasses versus smudged.
Today, my wife texted me that she just went to a new optometrist, and this one also told her that her previous prescription was way too high as well!
I have nothing against this place. The staff were courteous, the facility clean and comfortable, and no rush while selecting frames. I’d just suggest getting an exam elsewhere.

DO NOT GO TO THIS DOCTOR! Me and my wife gave this place a few chances and here is what happened:
1. They incorrectly told me what my vision coverage was and I had to come up with extra cash due to their negligence. I knew my coverage but they kept insisting they knew it better than me.
2. They ordered a trial contacts lens for my wife in THE WRONG PRESCRIPTION. They then proceeded to tell my wife that it’s okay to wear the wrong prescription since it wasn’t as strong. ARE YOU KIDDING ME? I really wish I was there when they said that, but wasn’t.
I try to go to a local business instead of a chain retailer to provide support to the community, but the store has been mismanaged and needs to get re-​educated.

TERRIBLE QUALITY and SERVICE.
Using a brand new prescription from my opthamologist– I ordered $ 800 prescription eyeglasses here. Customer service and quality of lenses were terrible. My lenses had to be remade multiple times– and it’s still not correct. First time, they didn’t believe me when I told them the prescription eyeglasses were wrong. Apparently, the prescription was read wrong. so they remade the lenses. Second time, the right lens was cut too high. They didn’t believe me until I took the glasses to another optician to have it checked. When I finally received the lenses, I still couldn’t see well and was told that I needed to get another eye exam at their office because they don’t believe I had the correct prescription. Going to (yet) another optician, the lenses were correct with the written prescription. However, the lenses were cut from two different types of material and possibly from different suppliers. Although priced at top-​shelf prices, the lenses were not likely from a top quality manufacturer (such as Varilux). At this point, I did not trust them to fix the lenses yet again and went to get new lenses from another trustworthy and quality source. I do NOT RECOMMEND this place. It was a very expensive mistake to trust this office.