Official Heating & Cooling

Last December my furnace broke down overnight on Saturday. After I searched and read the reviews & rating from BBB, Unilocal and Angie’s list, I called Active Air Plus. Gerry stop by shortly after I called. After a series of diagnostics, he found out the motor module board was dead and would cost a good fortune to repair. After I weighted on either repair or replace the old one, I decided to go for the new installation. He gave me a quote and the price is quite reasonable. He also waived the $ 100 diagnostics fees since I replaced the old one. Even they were short of installers on that day, the new furnace was up and running on the same day after about 4 hours. After about a week, they sent me all the paperwork to get the $ 300 rebate from NICOR.
I called them again yesterday due to some minor issues related to the new furnace and Gerry stop by again and fixed it in no time without any charges. The efficient furnace is functioning well and keep me warm in this rough winter. When I look back, I was lucky my furnace broke down earlier before the –40 temp hit a week after. I waited for couple months to write this review since I would like to make sure everything is fine after the installation. Gerry is easy to work with and very knowledgeable as well as professional, and I highly recommend.

I agree with Mark M. Vince and his team were really impressive. I called after hours tonight and stated that I had an emergency as my heater would not continue to blow hot air; it was cool air even though I saw flames in the furnace. Abel called me back within 5 mins. of placing my call to the after hours messaging center. The lady on the phone wasn’t sure if someone would be able to help me until 7:30 the next morning. When Abel called he was able to figure out my furnace issue and walked me through how to address it over the phone. Such nerve-​wrecking issues come from flame sensor issues! It just needed to be cleaned off a bit. I was comfortable with my safety as we chatted about every step I needed to take.
Tonight my family will not freeze and I am so grateful. Vince called me to be sure my call was addressed. I told him that I overheard people at Home Depot talking very highly of his company tonight and I had to call them first. Both Vince and Abel were so helpful and kind to make sure an after hours new customer was taken care of. They’ve earned a new annual customer at the very least for furnace cleaning and check-​ups!
I highly recommend Active Air Plus for anyone in the Palatine area! They are honest and did not even charge me for the time they helped me over the phone tonight in my crisis situation. SO GRATEFUL!

I recently had to undertake the fun task of getting quotes for a replacement furnace and air conditioner for our home. I researched everywhere from Costco to smaller and larger local HVAC companies. I am happy to have come across Vince and his company. As a Realtor, I come across many businesses, and I am happy to have found this company for my ongoing referrals.
Active Air Plus sent Gerry who arrived promptly at the time he stated he would be here. We were impressed that Gerry also did service work, so we could really drill down on the brands he serviced a lot and those he didn’t. He also laid out all our options, giving us a choice, not just recommending the most expensive solution benefiting THEM and their bottom line, he was sensitive to our budget first and foremost. After meeting with them, I did shop the Carrier system they recommended and while they weren’t the least expensive, Gerry was very knowledgable and frankly a nice guy, Jane at the office recognizes customers when they call in (versus being just a number at a call center) and Vince was great when we had a situation to discuss with him. Rene, our installer, was efficient, kept to himself and worked very cleanly and without one break. If there was a question about how something was to be done, he consulted with me, and even when I made a suggestion about a more difficult installation, he just said «ok» and did it, even though it wasn’t the «easy» solution, but in the end, it looks much better and is more functional.
That is why I chose them over any other HVAC company.
If you want honesty and a great experience, then I recommend you call these guys. If you’ want to just be «a number» and get sub-​par service all while overpaying for the brand special of the month, then these aren’t your guys. Thanks Vince, Gerry, Rene and Jane!