Delta Sonic Car Wash

Scratched my car! Sloppy job washing and drying cars. It used to be much better and I used to take my car here all the time. But after yesterday’s wash my car came out with crutches on both sides! The wash manager gave me a customer service report to fill out and acted like this was no big deal, happens all the time. Not to me. Never again.

Not only do they go above and beyond with interior cleaning, but they honored a month old coupon. I especially want to make sure 2 workers in particular get a shoutout– first and foremost, Rafael was amazing this morning. Even tho it is negative 2 degrees out, he had the patience to listen to me tell him the exact things on the interior I needed cleaned most, and he was pleasant and nice throughout the whole time. Second, Natalie, who I always see work at the counter, was the one who took my expired coupon with a smile on her face. She is always happy to help and give tips when needed, and very knowledgeable about everything that has to do with the business. And of course my car was SPOTLESS on the inside. (Since it was negative 2 degrees, I couldn’t get a car wash)
If the manager by any chance is reading this, Rafael defiantly needs a raise! He and Natalie go above and beyond simple cashier work!

I have been going to this location weekly for 6 plus years. The staff is friendly and recognizes me from my frequent car washes. Any issues I have had have always been addressed by either on site or corporate personnel.
Prices for unlimited washes is fantastic… especially during the winter… and the gas discount is great.
The only thing that holds back my fifth star is the need for 7am opening on Sunday (in my opinion). Cars are already lined up a few deep by 730.

I had the outside and inside of my car cleaned at this location. The total cost was about $ 30. I didn’t have change to tip the guy who did the final cleaning of my car and when he held the door open for me and I got inside he said something in Spanish to his fellow co-​worker who was near him by the gas pump, shook his head, mumbled something under his breath and held my door as I tried to close it in an attempt to possibly intimidate me? I don’t know.
Totally rude! This is not the first time this has happened to me either. This happened one other time. When it happened the first time I chalked it up to just one rude employee but now it’s happened twice by two different employees.
I usually do tip them but I didn’t have money on me in both of these cases cause I paid for the wash with my credit card. I can’t be the first one this has happened to.
Unreal!

When you give for inside the car wash make sure you check for personnel belongings the do steal there for sure

So I took my brand new car through the wash twice. The first time I saw a minor scratch under my door above my running board. I asked to speak to a manager and they told me that my rubber shoes must have scratched my car. I figured you know what, it could have happened. I took it back again for another wash about 3 weeks later and I step out to look it over and there is a gash above the fender. They once again told me that this wasn’t possible and I said well it happened and filed a claim. Waiting to hear back from customer service as of now. He did tell me that if there was a scratch there before my wash that they would call me immediately as they had it all on camera. I said that would be great as I knew the scratch wasn’t there before the wash. So far no call back and zero contact. I assume this to mean that the scratch wasn’t there. Today is business day 5 since my report so we shall see what comes of it. If they take responsibility I am happy to amend my review as they have always cleaned my other cars well.

I do like this car wash, the workers at the front of the entrance who help you select a wash are always extremely nice and helpful. Then once you actually enter you have two people typically that spray your car down. After that you enter and THE REASON I WONT GIVE THIS PLACE A 5 star is because there is no mirror to see if your on track and the worker operating the car wash never directs they just stare off into space and THE LAST THING I WANT IS TO SCRAP MY RIM ! so I wish they would wake up and help direct with the hand gestures. And SAY neutral when it’s time not just have me assuming ! After you pass that MESSY TRANSITION. The guys outside do a really good job drying off the car, they always receive a tip. So defiantly bring a couple $ it’s the nice thing to do.

I took my Lexus RX 350 to get a complete Exterior detail they never called me when my car was ready probably because they didn’t want to tell me that they damaged my entire car. There is at least 25 spots on my black Lexus that the paint is completely chipped off of. Nothing was wrong with my car when I brought it in and now I leave with a car that needs an entire paint job. Do not take your car to Delta sonic ever to get it waxed. There has to be thousands of dollars worth of damage done to my car and they didn’t even have the audacity to apologize to me. I filled out a claim report but after reading all the other reviews and complaints about their claim department I am not very hopeful that I’m going to get this resolved.
Spoke with the claims department they were extremely rude they told me that they don’t do business over the phone and I would have to wait for
Something in the mail. I said I wanted to speak to someone they told me I could not. When I said I will continue to call every day until I can speak to someone that Would help me and they said Go ahead but it’s not going to change anything… Unreal

They were able to remove salt stains from 2 winters that had accumulated in the driver’s side carpeting. I had tried several products on my own to remove these stains, to no avail. They got them out and now my car looks spectacular.
I’d recommend them to anyone.

You get a pretty good car wash here. I like the fact they use compressed air to get the water out of your side view mirror’s. They also hand dry which is a good service. They usually have the lowest gas prices and you get a per gallon discount if you purchase a car wash.

Absolutely horrible service. This business needs to train there employees better. I went in to the cashier to prepay for my gas today and a car wash. I told her which pump it was 3 times. She rang up the wrong pump. I asked her to refund the money & re-​ring in my gas/​wash. She tried to refund but instead charged my card for over $ 5000. Now my card was declined. She went to do it again and my bank froze my account due to strange activity. Not only did I leave without gas & a wash but I had to go to my bank and deal with the headache she left me with. SO THANK YOU VERY MUCH NATALIE P. FOR CAUSING ME A BIG HEADACHE AND MUCH UNDO AGGRAVATION!
But here’s the real sprinkles on the sundae… as I was leaving I hear her say…“God, He needs to chill, it’s not like I’m actually taking all his money” Complete nonsense from an untrained, young & incredibly RUDE EMPLOYEE!
OWNERS: YOU SHOULD BE ASHAMED OF YOURSELVES FOR HIRING PEOPLE WHO TREAT YOUR CUSTOMERS LIKE GARBAGE! TRAIN THEM PROPERLY & IF THAT ISN’T WORKING FIRE THEM!!!
LONG TIME CUSTOMER… GONE!!!

Shout out to a gentleman named Josh and the rest of the crew running this facility. I am impressed by your business savvy, professionalism and willingness to help fix anything and everything. Keep up the great work, guys!
Tip: They fix windshield cracks ($ 15/​free depending on insurance)

Thnks god to sonic delta to take out soda from cup holder other wise it stink so bad and put some smell stuff for our convenient and complimentary basic detail clean for free for other car

My car looks AWESOME… After I cleaned everything they missed. Not impressed at all. Exterior wash is decent, interior cleaning is subpar. There were water spots and streaks left all over my car body and streaks on the windows in addition to a spot I asked them specifically to wipe on my windshield. The inside looks like they didn’t even vacuum, and the dashboard was still dusty. Really wish I took pictures of all this but was so annoyed and wanted to clean my car right away.
The service is just ok. I’ve been here a few times before and the people greeting you are hit or miss. Today, the girl acted like she was too busy patting her weave than trying to see me a car wash. I do appreciate that they ask you if there’s anything they can focus on while cleaning the interior. However, given the quality described above, what’s the point? I specifically asked them to clean the a spot that had residue from a temporary sticker on my windshield, but nope — sticker residue was still there, completely untouched. I was able to easily get it off afterward myself.
I noticed small scratches in the door jam when they were done — as soon as I pointed them out and said these weren’t here before, the kid (and I do mean kid) just ran off even before I could give a tip. Rude — not that they deserved a tip anyway.
The only reason why they are getting two stars instead of one is you do get a «free» wash within 5 days and «free» interior within 30. Once I use those, I’m never coming back. No use in paying nearly $ 30 for a subpar wash that I have to touch up afterward.

First, the car wash is great. Does a great job of cleaning your car making it sparkle.
A couple of negatives… They raised the price for unlimited car wash members, even if they signed up under a lower rate. They didn’t tell me (I don’t know about other customers) but I found out when the charge on my credit card increased.
Also, if you ever have to go through a cash lane (instead of the unlimited lane) be prepared to wait! I’ve often been behind customers asking questions for 10+ minutes. I guess Delta Sonic can’t really control this, but it happens a lot.
Last, some of the dryers at the end of the wash rush when wiping down the car. It’s clear their goal is to hurry you through, so they can get another car in quickly and accumulate more tips. I would plan on wiping your car down again after you leave, as most of the time there are a lot of parts they miss.

So I generally just get a car wash here and not let them clean the inside of the car, and I haven’t been too impressed by the wash experience. The front and back of the car always seem to be untouched by the wash process and are still dirty after going through the wash. The kids, and I do mean kids, drying off the cars don’t seem to really put much effort into it and are done within 30 sec leaving wet spots everywhere. Now if I were to only rate this place on the wash service, I’d probably give it 1 or 2 stars as it’s also quite the expensive wash for just the outside, but they do let you come back within 5 days and get your car washed again depending on the wash type you get.
Now where I was really impressed was when I had them clean the inside of the car. They did an awesome job with it. They vacuumed every little crevice on the floor, under the seats and even took out my carpet and plastic floor mats and cleaned those up nice and good too. the windows and dash were cleaned nicely and they even cleaned up the outside of the car a bit more and gave my tires a tire shine. They did a great job.
Total cost for outside and inside though? $ 30… yikes! but at least you can come back for another cleaning of the outside in 5 days and inside within 30 days. All in all, it was a decent job and the interior crew made up for the outside of the car not being as clean as I’d like it to be. I’d probably come back here again, but I’d probably consider some of the local mom and pop places a bit more.

The best wash anywhere! Save your detailing bucks wasted elsewhere and use Deltasonic!!!

My car hasn’t been this clean since I bought it. Monday started with me spilling my entire smoothie in my driver’s seat, then using an hour of my lunch break to get it cleaned. It looked kinda vommie, but the guys only charged me $ 5 additional to the Super Kiss to clean it perfectly~ total price, $ 30, for inside and out being sparkling clean.
The service I had ranged from good to great and the price was amazing~ my friend had recommended it, but added that it would probably be around $ 65 (which she thought was a good deal, and which I don’t know that I could stomach)… even though I MAY go back to try out the Sonic scratch remover thing, because living in Chicago has banged up my car a bit!
Awesome service, and even though there was a HUGE line (Monday lunches are apparently THE time to get your car washed?), the free WiFi meant I got some work done. :) Yay!

I’m sorry to say this is the worst car wash I’ve ever been to. Paid $ 18 for inside and outside, inside was terrible, seats dirty the center console was not done, the carpet under the seat gaps still had ash as I smoke. Outside I have no complaints as its done by a machine. The guys out there should pay more attention to the inside part as that’s why you get your car done. i will never ever go back again, above all had to tip the girl $ 5. When I showed her how dirty the inside was she handed me over a wet towel and said try it with this one. Wow…

Competitive priced gasoline — Check
Really nice car wash — Check
Friendly staff — Check